The single worst petvax location. From misdiagnosing my dog that unfortunately died because of it to actually never being seen because I'm constantly having to make appointments at another location. Currently writing this sitting at the WONDERFUL EAST Memphis location while my cat is finally being seen after having to leave their location after 30 mins of my appointment being wasted and another 30 mins to wait...... NEVER go to this location as I will NEVER be going back either :) read more

I was unable to make an appointment for days because no one was answering the phones. When I finally spoke to someone, I confirmed that my dog would only be getting a heartworm test. When the visit was over the person at the front desk who lacks customer service skills stated that I owed $119. Apparently, my dog was due for an annual exam which cost $84.50 and consisted of nothing but the vet looking at her anus, ears, and teeth. The entire appointment took less than 3 minutes and that included a blood draw for the heartworm test. I don't have any problem paying for a real exam but this was joke. I'll never go back. read more

I am so glad they thought to out this location here . I do hate the stopped boarding at the one but I do use the other locations for boarding . The doctors are so kind with my behavior issues dog . He really thinks he is a bug dog ! Thank you ! read more

PetVax Complete Care Centers - Midtown - My dog ! - Veterinarians Near Me - Memphis, Tennessee

I had a 16 year old pup that got very sick over two days. I couldn't get anyone to see him on a Saturday. I called PetVax on Union and they got him right in even though they were busy. It was an end of life situation and they couldn't have been any better. Their compassion and knowledge was so comforting. read more

MY DOG DIED..... If I could give this business less then one star I would. I took my baby in because she needed an update on shots and she was drinking a lot of water, I was told that they wanted to see if she was diabetic after they did blood work I said ok, they wanted to do a fasting glucose test I'd heard about it before so I wasn't bothered I took her in on a Tuesday they also said that her white blood count was high so they wanted her to take antibiotics that night we started it she doesn't like it but that was normal till she stopped eating within 4 days she went from being active to just laying there then she started vomiting I called them they told me that it was normal to try giving her her meds a different way and told he not to come in till her doctor was back in 2 days I stopped giving the meds to her all together the next day she was pooping blood, still wouldn't eat, could barely stand and lethargic, I took her in she had lost 3lbs in 7 days they told me they wanted her to stay and do iv meds and fluids I didn't follow my gut the next day they said she still wasn't ok but they'd update me by noon ...45min later I was told she was dead... my dog had never I mean never been sick like that prior, they lacked empathy or urgency, before she passed I asked them to be clear if she was at the end I DIDNT WANT HER TO PASS BY HERSELF ! , i was reassured that she was ok how do you go from that and 45min later she is gone!.... DO NOT I MEAN DO NOT TAKE YOUR PET THERE, after she passed I had a slew of people telling me that they had gone through the same thing and lost their pets I wish I would have done better researched my poor baby died alone my kids are a wreck I'm a wreck we rescued her she was family. This place should not be in business, I feel it in my heart they killed my baby. My best friend works for a humane society and she said this didn't sound right. There was a good chance my baby had been dead before even that morning call, when my husband went to pick her up she had already went ridged they also said if she was to be cremated there we couldn't take the ashes home and they don't even give us her collar, if you love your pet DO NOT GO HERE DO YOUR RESEARCH read more

We had an appointment at 3. Got there at 3, called to check in, we were told it would be a little bit of a wait. 40 minutes later we call back and they insist that this the first time we called to check in (this is the same person that took our first call. Some guy named Rob) he tells us "maybe another 10 minutes" we waited another 15, And we said screw it left and googled other vets in the area Don't waste your time. If you can't trust them to keep up with appointments then you can't trust them with your pets Go to Utopia instead. It was quick, easy, and cheaper. We will never return to PetVax again and neither should you read more

There has never been a time where the staff or the veterinarian have been rude to me nor my dogs, I've been coming to this PetVax for the past 5 years. read more

they are always so kind and accommodating for my dog. she's a rescue and is very anxious around other dogs and strangers but the staff and doctors automatically earned her trust. i am very grateful for them. also shout out to the front desk staff- they are fantastic! read more

I'm so glad I decided to try PetVax. This is a new location and they are super clean and the service is amazing!!! Very friendly staff, they truly care about your pets wellbeing and answers any and all questions. What I love the most is not feeling pressured!! We've all had that moment when you walk into the vet, just touching the door your already calculating the dollars. Here they walk you through every option, they give you great pricing and they are HONEST! The manager here is Rob and he is super helpful and amazing!!! Oh and they take CARECREDIT here... which means if you qualify and you have that card, it will save you from having to worry about the BIG bill... GIVE THEM A SHOT! You won't regret it :-) read more

The vet was great. I got a 1 year cat from MAS and they did the surgery to fix her. She is an anxious cat and the vet was great. Then I went out to check out and she didn't charge me. It was a very positive experience. read more

Went to PetVax as an already experienced pet owner and found out my new cat had FIV, but otherwise was told he had no other medical issues. When I took him back for his second leukemia booster 3 weeks later, the vet told me he had somehow developed debilitating, near deadly gingivitis and that my only solution was to have ALL of his teeth extracted. My cat is less than 2 years old. Initially, the vet refused to give me any kind of antibiotic saying that she rarely prescribed antibiotics ever due to immunities and such which, as a cat owner who has had other cats develop gingivitis, I've never been told NOT to try antibiotics first. It took me a 30 minute phone call after the visit to convince the vet just to prescribe my cat a 1 week dose of antibiotics. When I explained that it was outside of my financial ability to have such an extreme procedure done, the vet CONTINUED to deny me access to antibiotics, claiming that she was "saving me money in the long run". Eventually she caved, and when I went to pick up the medicine I was given no instruction on how to administer the medicine and was only given one, non-reusable syringe for the meds. Since then I'd been checking his gums myself, and had not seen any alarming inflammation. Flash forward 1 month, and I've taken him to another vet for an unrelated issue. I asked the vet to check on his gingivitis, and am told that he barely has any gingivitis, and that at most, they could recommend a teeth cleaning. The vet went on to say he doesn't look like he has ever experienced such extreme inflammation as to warrant any tooth extraction, much less have all his teeth extracted. I am absolutely infuriated at how carelessly (at best) this vet diagnosed my cat. It's inexcusable to recommend a procedure that would greatly lower a young animal's quality of life forever when there is no immediate need to do so. Needless to say, we won't be returning and if you have been given an extreme diagnosis by Pet Vax, be safe and get a second opinion. read more

I came in for my dog to get help because another dog attacked him and when I needed help the doctor said did I wanted to surrender my dog. I was in rage, why would you ask someone to get rid of their dog if I went to get help. Then another thing once you bring your sick dog in the first visit they give you bullshit medication to make you come back if the dog doesn't get well. Go to another petvax. read more

Excellent facility. For about a year now, they've provided excellent care and advice on a range of maladies my Rottie has encountered. The prices are quite reasonable which has been a great help as well. Because my big girl has absolutely fallen in love with Rob, she looks forward to walking inside. He and all of the staff for that matter are gentle and kind to her-not at all put off by her size. I recommend them most highly! read more