My experience was both a mix of good and bad. The bad was that the girl at the reception desk was blasting music in the lobby and when I asked her to please turn it down, she said that she'd have to ask the rest of the staff first without making any moves to do so. To be clear, people are coming to urgent care because they feel like crap. The last thing they need is to be overwhelmed by loud noise. This isn't a club. Plus, her dismissal came off as "I don't care about you. I want to enjoy my music." The good was that the doctors and nurses were so attentive, which was such a stark contrast. In the mandatory questionnaire you have to fill out on the tablet, I put down that I was having severe abdominal pain. I wasn't even finished filling out the 2nd questionnaire about my insurance yet when they were already whisking me away into an exam room bypassing the other people ahead of me. It was a good thing, too, because I ultimately needed to go an emergency room. Plus, the doctor's instincts were so good about something being seriously wrong that when I got to the emergency room and at first they didn't see anything, upon further investigation they definitely found something. If the doctor at urgent care had initially dismissed me, it would've been a domino effect of what was afflicting me never being caught. So thank you to the doctor and nurse who helped me. You truly made a difference in my life and my health moving forward. read more

Mend Urgent Care - Emergency room options. - Urgent Care Near Me - Burbank, California

Best experience I've ever had from any urgent care before. They are quick, proactive, and circle back with you with results and updated medication as needed. Outstanding! Demi was very helpful and resourceful. She took her time with me and made sure all my questions were answered. HIGHLY RECOMMEND this urgent care. read more

Sent me a giant bill because they didn't send it to my insurance. Try calling their billing department, straight to voicemail all day everyday. Did not call back within the promised 24 to 72 hours. Also got first appt of the day, still had to wait 45 mins to be seen. Had appointment with all information inputted ahead of time. Person behind counter still had to enter tons of things into the computer. Not sure why. read more

The Service: Front desk staff was friendly. NP Demi was the rockstar! Great energy & knowledgeable, she explained everything in details. I was totally in good hand! The Clinic: Modern lobby/waiting area. Many seating area. When I arrived for urgent care, there was no other patient so I was seen very quickly. For first time visit, they would ask you to scan a QR code and filled out your information from your phone. The Parking: Street parking read more

See all

I don't understand how this place can be considered an urgent care. The few times I've been here, they've never had a provider available. No wonder the place never seems busy. read more

First appointment - arrived to learn there was no provider that day. Second appointment - arrived early as directed, the place wasn't even open. read more

I have no complaints about the doctor -- the appointment itself was fine. However, this is now the second time there has been a serious issue with the medication prescription. Previously, I brought my son, and now it happened to me. In both cases, someone on the staff made a mistake and sent the prescription to the wrong location. I currently have an ear infection, and for the second day in a row I am feeling worse because I cannot get my medication. I have left voice messages and managed to reach the office a few times, but none of the administrators have called me back or informed me where my medication is. In an urgent situation, this kind of organization is simply unacceptable. read more

I was seen on Wednesday for a sore throat and ear ache. Then discovered I had a kidney issue as well. Sure enough I needed to be seen and was put on antibiotics. I was in and out in under an hour. It would have been less if there wasn't a woman there before me, monopolizing the front office girls time over a billing issue. I felt so bad for the employee. I was seen within 10 min of submitting my paperwork. Raul took me back and as usual, he was as kind as he could be. I was so happy that Demi was once again my provider. She's awesome. Listens to all your issues, does her exam, explains what is happening and then will double check to.make sure you don't have any other questions and that you understand everything. This is such a well kept secret and I hope it stays that way. In and out quickly, along with how professional everyone is, this place is a total win win. I feel so blessed that my insurance covers this place. read more

I f******g hate this place. Literally nothing urgent. They "open" at 8 but it's just reception and it's closer to 9 before even the first patient is seen. Zero communication from staff. Even when you get into a room you're waiting for the doctor to catch up on everyone that's built up waiting. Today I left after an hour even though we were 3rd in line. Go to the urgent care at providence st Joseph's. The facility is 100x nicer and I've never had to wait more than 20 minutes. I love the providers. They accept my son's medi-cal. Just wish I'd realized they opened at 8 on weekends or I wouldn't have wasted my time here. read more

DO NOT USE THIS URGENT CARE!! Before using this urgent care just try contacting their billing department first!! You cannot get a hold of them at all! Phone doesn't even ring, they don't return the voice mails and they don't respond to emails. I have a simple billing issue and I cannot get a hold of them and it's been a week!!! Don't take my word for it. Try it yourself!! But, they will bill you via mail! Absolutely ridiculous! I can't even pay online if I wanted too because of their billing mistake and now I can't get a hold of anyone for a week! The actual urgent care that I went too can't even help. It's crazy! read more

Sorry we came here. We were here the minute they opened, first ones in the door. Took 30 minutes to register even though we are cash pay. Still sitting in room waiting for provider. Do the actual providers start an hour later?Does not seem to understand the point of URGENT care. read more

AVOID! Going to this urgent care. I went last week to see the doctor and I paid my copay that was due. A few days later this people took an additional $100.00 out of my checking account without my authorization and they refused to gave it back. They stole my money. I tried to call the billing office by leaving messages and emails. No response.Im contacting my attorney to get my money back. They are thieves. read more

never had issues at this urgent care until my last visit. the medical assistant taking my vitals was very unprofessional and rude. Not sure what her name is, she was wearing a pink lulu lemon jacket with a badge stating "I'm not the nurse!". I didn't want her to check my temp orally because the thermometer looked dirty. So she walked out of the room and started complaining and laughing about me not wanting to check my temp orally. another worker came in and checked my auxiliary temp. wasn't a big deal. very weird to be in healthcare and talk about patients so loudly and laugh about it with your coworkers. ur working in healthcare, act professional and respectful it's the least u can do. sincerely, a fellow healthcare worker read more

Went to go see them on 10/30/2025 for my asthma and everything was fine. It is now 05/11/2026 and I just got a bill from them saying I have to pay out of pocket. read more

We had a disappointing experience at this location. Would not recommend it drive to Glendale. There was no sense of urgency or compassion from the staff, which was extremely disheartening during an already stressful moment. read more

This place is a joke the DR and the staff are just terrible they close at 8pm my sister called at around 6 and they said come well check you out and give a shot if needed for your pain I got there at 7:17 and they told me the dr has 2 patients we can't see you we can't give you any shot because we don't have it and we close at 8. People go here because they are in need and that's how they treat people useless scum bags read more

I went to this urgent care for myself as well as took my children for different reasons. We're extremely happy with this urgent care. They were able to precisely identify the causes of our problems and prescribe the right medication. All the staff is very polite, respectful, and knowledgeable. The nurse practitioner also takes her time to call you in couple of days to check on your situation. Overall, very happy with this place! read more

I have never been happier to meet NP Aleli Paez. She is the best and seeing her has been very helpful for my situation. She is very down to earth and cares about her patients, she follows up with you for any needs and makes our appointments to be fun and light. If you need any psychiatric help for anything you are going through I recommend seeing her as she is the BEST! Appreciate all that she's done for me going through my postpartum. read more

Bethsy is a total rockstar!! I had some issues with my insurance and she was able to call and figure out what was wrong! She went above and beyond to get me the care I needed! I would definitely come back! My mom is also a patient of this urgent care and she swears by the care she is giving and I do as well. read more

Mend was able to get me in under short notice, and they comprehensively looked at my needs to formulate care for my specific needs. Aleli took the time to review my entire health history, and personalized my treatment plan. The office was very clean and presentable, 10/10 would recommend to a friend. read more

Visited at 8 am, as soon as they opened and the facility was filthy! Public bathroom and lobby hadn't been cleaned. Private rooms also had left over trash and containers that hadn't been emptied. Front staff were nice and attentive. However, the provider was late and refused to treat my condition. The approach was very "take 2 of these and call me in the morning". It has been 3 weeks and I still have the same condition, after provider said it would "go away". Would choose another facility for better care and actual treatment. read more

My wife and I found psychiatrist Dr. Aleli Paez through her insurance and we couldn't be anymore happier. Dr.Paez really took her time getting to know my wife, especially seeing her for mental health issues. Being there to support my wife through her mental health journey with Dr. Paez has been an amazing experience. She is responsive to emails and we feel very well supported. Thank you very much to Dr. Paez and staff! read more

Waste of time and resources ma dudes. Weird twilight zone vibe from the receptionist. I checked yelp while I was waiting. Appears others were in alignment with this view.. Next I had a dude do my vitals. Dude was polite. Dude gets the one star I'm giving. Dude your welcome. Next Doctor comes. Doctor wouldn't prescribe me anything I could already get without a prescription. Got some 1:1 gummies on the way home listened to Led Zeppelin 3. I felt some satisfaction with this decision at least. My take away from this experience 1) Don't take advice from my ex-con neighbor regarding medical facilities 2) Avoid this place 3) 1:1 gummies rule ma dudes. read more

Front desk breaks California laws right and left, breaks federal law on medical records and then gaslights patients about it. Trained medical staff are top-notch. read more

I went today to check my lower back pain and I was expecting a doctor, after few minutes two young ladies show up One was AP ( she's not a doctor) she asked me a few questions but I didn't feel like I am in good hands because they're not doctors and no one doctor was there to supervise them. I go back home same as read more

Went in because I cut my hand and needed sutures. I was seen quickly and was in and out in no time. Every staff member I encountered was very friendly, it's rare having a good experience at a medical office but today made having to be there not so bad :) read more

If I could give extra stars I definitely would! Dr. Aleli Paez is the best of the best. When I was having a mental breakdown, from issues related to work, she was literally the angel I needed. I cannot recommend her, and this center enough, for anyone who needs an urgent, caring, and very professional experience. Seriously, she helped me get through a very rough period, and made sure I was getting the care and treatment needed. I'm so thankful that I came here for my care, as she, and the staff, went above and beyond for me. Thank you, thank you, thank you! read more

Terribly run urgent care. Came in for a PCR with 3 other folks in the waiting room. Wasn't told how long the wait would be. Been sitting for over an hour and when asked how long it would be, was said it was about an hour. There seems to be about 6 nurses on duty but no one has been called back or seen. People came in after me and it's apparently it's a 2-3 hour wait to be seen. No communication and it seems there isn't even a doctor on duty with how no one has left the office since I arrived. read more

Always available and ready when I am sick and can't get to my primary care. Highly recommend this as they are able to do everything needed.

Front and back office MA's should be properly trained when a child with asthma walks though that door. You do not turn the patient away!!!!!!! Shame on you!!!!!!! I should file a grievance on behalf of my son!!!!! read more

10 stars!! This urgent care was on point from the moment I walked in. I was registered in and seen by a provider within 30 minutes. Pain free within the hour! I have to give a special thank you to the NP Joy! You saved me today, I can't express how truly grateful I am. read more

I just came with split open injury and they told me to wait 2 hour or go to other place

Been here a couples of times, nice staff but needs some cleaning. The gray floors just make the place look drab and dreary. I don't think I will be coming back here. read more

Mend Urgent Care - Floors and step of exam tables are filthy. - Urgent Care Near Me - Burbank, California

Tried to leave a Google review but things got glitchy. Anyway, husband and son went here about a month or two ago and had a good experience. I went there with son a few days ago and had a good experience as well. Was told there'll be a 45 min wait, we waited about 30. Got seen pretty quickly, everyone was kind, son got a prescription and was a thousand times better the next day. Thanks! read more

Receptionist was kind of rude. Waiting room was empty when I first walked in. Waited an hour to be seen. Disappointing service. Was first asked about my symptoms. While I was explaining, was cut off and she then asked for my height and weight. After she administered the COVID-19 nasal swab, she asked me if I had any questions for her. I asked her what I can do to help myself get well and prevent myself from getting worse. She then said, the doctor will go over that with you. Waited about 2 min. Doctor stood in the doorway and told me if I wanted my results, to email them. If they call me, I'm positive, if they don't, I'm most likely negative. Also said, other than that you're all good to go.... she didn't check my vitals, didn't ask me any questions. NOTHING. How do you call yourself a Doctor?? Like what?? Dissatisfied. Will not be coming back to this location. read more

Mend Urgent Care - Urgent Care Near Me - Burbank, California

This place is a nightmare. As you can see in the attached picture, there was nobody at the reception and no other patients, yet I had to wait for 2 hours. I went in for one issue and ended up with several more. The staff, particularly Julie, is rude and acts superior. After waiting for 2 hours, I finally saw the doctor, who seemed too elderly to perform her duties effectively. She even asked me what medication she should prescribe! The management is awful, and I am extremely disappointed. Anywhere else would be an improvement. read more

Mend Urgent Care - Urgent Care Near Me - Burbank, California

Nice nurse practitioner. She listened and was very helpful. Open later than the other places around. Clean, fast, efficient. read more

I brought my 11 year old son in for a significant case of hives. Needless to say I was in a bit of a panic when we arrived! When we walked in the front door, the staff was wonderful and helped put my son and me at ease. Also, the female doctor (Joy) was fantastic! She was professional, personable, extremely kind, and caring. We loved her'! We had a really good experience and was glad we came to this urgent care. Would highly recommend it. read more

DO NOT COME HERE! My grandma came in and this was the closest place she found bc her blood pressure was acting up. I called her and found out where she was, I show up SHES ON THE FLOOR ( half on the sofa they have and half on the floor ) crying and the left side of her face is twitching. I picked her up and no one was even at the front desk, as I pick her up some girl walks out from the back and says " I can't treat her she needs to go to the emergency room" NO SHIT!! This is a medical place why didn't they call 911?! I carry my grandma out and drive her myself to St. Joseph's and they treat her and said she was having a stroke and I got there just in time. This place is literally a JOKE. They need to be shut down for the malpractice they have here. Had my grandma not been so Sick I would have seriously fought someone for leaving her that way. There was a guy there that came out with a wheelchair and helped me get him into the car, he was so nice and it wasn't his fault the receptionist was an idiot . read more

This is probably the worst fucking urgent care I've been too in my life . I come here for a UTI and told them I can't pee because it burns and I just need antibiotics and there going back and forth and asking me if I can pee when I can't. I said I'm just gonna leave and go to the ER because there wasting my time and then some women calls me and has a fucking attitude and super rude and her name was Lilit Nazaryan and was being super aggressive like is that really how you talk to people Yikessssssss. Wasted an hour no wonder there reviews are so bad Do better read more