Things have changed with Mercantile property management. We now have people who care about the clients in the communities they serve. I give kudos to Suzie for putting up with me and all my complaints about the snow recently and Kerry who was so efficient this morning with my issues with snow and making sure it was taken care of right away. read more

Update: On 11/11/2024 the hill behind our condo and the other 6 condos was finally mowed and looks much better. Hopefully it won't take another 3 plus years to get it mowed again and they will now mow it regularly. read more

This is the absolute worse managment property on the face of the earth. They truly have no idea how to run properties! Totally clueless, Rude, arrogant, know it alls who really do not know how to treat people. Nasty, nasty people work there. How a RI condo hired this company is beyond me. Also the president of the Waterview Condos isnt qualified to run a lemonade stand let a lone a condo association. Totally has been mis mananged, beyond incompetent. So we live by a river. A few roaches were found. So they want 3 buildings sprayed but they even though there are no bugs in b and c! I get it they can multiply there a few not 1000. So they give you a short notice and want you to remove closets, draws, clothes, pretty much every thing covered in one room. We have 70's and 80's yr of age. People are crying and are beyond stressed. Instead of have the company come and assess the situation they are just sending in an army of poison pest control. My neighbor is crying. Really? They knew about this a couple of weeks and and did nothing. Totally unaccepetable. If someone dies from the stress they are causing because they are not handling this properly. The condo president is afraid of air let alone bugs. Again beyond mismanaged!! read more

I experience great communication with staff and management! They are quick to resolve problems at my property.

Zero stars would be more appropriate. We are extremely dissatisfied with the Mercantile rep, Kerrie, and with her performance at our recent (failed) annual meeting. After botching the original annual meeting date by not fulfilling the required notification policy, she berated the membership present for not reaching a quorum for the rescheduled meeting. Hence the meeting was cancelled and important business was left unfinished. Her manner of speaking to residents is rude and abrupt. Her standard response to any question runs along the lines of "that's the way it is, if you don't like it, too bad". She dismisses suggestions made by residents and she is particularly impatient and dismissive of our more elderly residents. But it is not just Kerrie, the office staff is impatient and never answers a phone call. With the one exception of Kyle in accounting, they are a rude, nasty bunch. Find another property management company and avoid Mercantile. read more

Zero stars: loud concert allowed during quarantine, no one masked, standing in large groups blaring music into condos for 2 +hours 4 times during pandemic. No help from Mercantile. Trees at exit have needed to be trimmed for more than a year to allow safe exit, no help, multiple people called, emailed, including town highway department when this is not their job nor is it the people who pay fees monthly for what? When it is a safety issue or a being able to use your own condo without loud noise such as dogs barking for hours every day, they are zero help, zero. Trash everywhere, poop everywhere from dogs, paying fees for nothing if you hire these people. read more

Mercantile Property Mgmnt - Crash about to happen. - Property Management Near Me - Buzzards Bay, Massachusetts

I live in Cherry Hill Apartments in Sagamore Beach, and this place took over the last couple of months and it's been awful from the very start!!! They don't call you back they do not email you back. They do not acknowledge that you are trying to get a hold of them at all. I try to take care and fix everything myself if I am able or get someone else to do it for me but sometimes I do have to call upon them ; like it looks like a little fire came out of my outlet in the upstairs bathroom, my dishwasher has not been working, and a drawer fell off in the kitchen, those I cannot fix. And I just found out today they 'just hired' a maintenance person!! The other company was always there for you, and called you back and the maintenance man was wonderful, and came out usually the same day. So this is not looking good from the very start so I give them minus a million stars! But I guess I have to give at least one star to post. read more

This a shout out to Lisa Aruda at Mercantile Management -- she went above and beyond to provide information needed urgently. Appreciate her attention to details as well. read more

This company is one of the most incompetent companies I have ever dealt with. There correspondence with customers is a 2 out of ten at best. Good luck if you need them to come out and look at something that needs to be fixed. Once looked at if you don't call them they forget all about you. I have had spoken to numerous owners who have expressed the same issues. There great at collecting their Condo fee's (outrageous for grass and snow) but if you have a billing problem with them Good Luck! That department and management team needs a total reorganization. I have been in Business my entire life ( now retired) and I can tell you this crew would have lasted about a month running one of my operations. Looking at the past reviews I noticed a few from Paul M. dated 10/25/2015 , Richard M. 10/18/2015 and Charlotte K 12/24/2012. That's the real Mercantile Management Company I know. I should have read these before I moved here. Time for a new, fresh look at property management companies. There are plenty of them out there. read more

I agree with previous reviewer about Ryan M's performance as manager. He has repeatedly neglected to return my calls. When I finally did reach him, he was very defensive and appeared not at all interested in solving the problem at hand. He is frustrating to deal with and not at all professional. read more

We are very happy with mercantile property management. My husband and I are happy with the response time of getting things done. The manager Lydia was very personable and helpful when she comes on site and answers our questions, we actually see her on the grounds addressing things that need to get done our place has not looked better in the 2 years we have been here. This is new for us at our other condo we never would see management. We are happy with Mercantile. We are from Plymouth River Condominiums, Lydia is very patient and professional if we have any problems. If i can give Lydia any stars, it would be 5+! read more

I called Ryan M. about a problem I had with a potential accident waiting to happen with my handicap 75 year old neighbor with a rot hole in his deck and Ryan M. Refused to call me back.Maybe he is waiting for another lawsuit like the last one that cost all of us over fifty thousand dollars.On top of that 28 willow Ridge unit owners had to pay nine hundred dollars extra towards the lawsuit...:I got your response Ryan About the unit owners being responsible for maintenance on their own decks but this is not true.According to the master deed that overrides the board of trustees who make up their own rules as they go along.The decks and the basement doors are on common property and are the responsibility of the management company to maintain them.Over the years I have spent hundreds of dollars in repairs and this is just not right considering that the condo fees are outrageous $350 a month for rubbish removal,Snow removal and landscaping and nothing els. read more

I disagree with Charlotte K. Mercantile Management is not good at collecting fees. their website has a link to make payments, but good luck finding out how to getting access. I called for assistance, and nobody had a clue how to get access. I asked in plain english if I could drop off a payment, the woman said i couldn't. I then spoke with someone else the following month and asked her if i could drop off a payment on the way to work. She said I could by check or money order. Was the first person incompetent and unable to understand a simple question? Or did she know exactly what i meant and wanted me to mail in a payment so that it would be late and assessed a $35.00 late fee? (Late fees are listed as a significant portion of the budget) I could not tell you the answer, but is any answer better than the other? When i dropped off the payment, the woman at the desk could not have been ruder. Sorry to interrupt your busy day of listening to country music and facebook posting by paying the company to employ you. read more

Disagree with Charlotte K. Recently had an insurance loss from a broken pipe and received excellent emergency assistance. Mercantile responded immediately. Even though the insurance company took awhile to release the final check, Mercantile's exceptional customer service made the situation run smoothly. I guess they are good at collecting condo fees, but is't that what we pay them for? read more

Mercantile Property Management has gone over and above what would be expected for a management company to do during and after the transition from Shawmut Property Management which at this time is out of business. The professionalism, transparency and attention to detail has been a breath of fresh air compared to the way the prior management company operated. read more

I just wanted to write an update to my review from earlier as I feel it is important that people know that Merchantile contacted us immediately following our post and rectified the situation immediately. It is unfortunate that we were put in such a situation, however they did a great job helping to ease the pain and that is worth an update. read more

It appears that it is time to update the reviews for Mercantile Property Mgmnt. After just one year the attitude of the Vice President/Managing Agent assigned to our complex, their lack of communication, failure to follow up with the owners and the failure to show the Board of Trustees how much money we had each month forced us to not renew their contract for another year. As a result we would not recommend that anyone use this company if you are looking for a Property Management Company. read more

they don't respond to owner's requests for maintenance, help, advice, documents. but they are very good at collecting condo fees. that's how they get paid. read more