Awesome!! Nic Hupp, and his management team, REALLY saved me! Locally, we'd just been hit with a huge snow storm and freezing temperatures. And that's just when my alternator/belts stopped me dead in my tracks. I'm a VanLifer - from California, so without the ability to drive or charge my house batteries, I was stuck, and could freeze, without help. Chantilly Merc was booked solid - weeks out, and yet - given my situation, like triage in a hospital emergency room, juggled things enough to accommodate me the morning I arrived. They got me fixed up, and done by end of day, while I waited in their cozy comfortable lounge. 5 STARS for Nic Hupp, and the management team at Chantilly Mercedes! I'll be forever grateful. They restored my Hope. read more

I chose Mercedes-Benz because I expected honesty, transparency, and a premium customer experience. Unfortunately, my visit was the opposite. My Mercedes has only 4,344 miles, yet I was charged $639 for an annual service and oil change. My biggest concern wasn't just the amount--it was the lack of pricing transparency. Based on what was communicated to me during check-in, I understood the service would cost around $69. I was then sent a digital authorization on my phone with text so small that it was not reasonably readable. I was simply asked to sign with my fingerprint, without anyone clearly reviewing or explaining the total charges. Only after the work was completed did I discover the final bill was $639. I immediately raised my concerns and explained that I believed the charge was unreasonable. The only response I received was, "We're sorry." Customers deserve clear pricing, transparent communication, and authorizations that are easy to read before agreeing to any work. That was not my experience. I will continue pursuing this matter in hopes of having these charges reduced or refunded. After this experience, our family's next vehicle will definitely be American-made and from an American brand. read more

I took my new van in for a structural issue and was encouraged not to fix it. I called two other dealerships that told me they were wrong and it should be fixed. I went back with that info and was told I would have to sign a waiver since they were recommending it not be repaired. Crazy! I asked then to send an Uber to get me so I could pick up the van and they said I was too far even though they had an Uber take me home when I dropped it off. read more

Mercedes-Benz - Structural bonding broke - Car Dealers Near Me - Chantilly, Virginia

I had an extremely disappointing and frustrating experience with Mercedes-Benz of Chantilly, and I would strongly caution others before trusting them with your vehicle. From the start, communication was poor and lacked transparency. At no point did the service team clearly explain the actual issue with my mother's vehicle or provide a detailed diagnosis. We were left constantly following up just to get basic information. They had the car for an entire month, and initially told us it only needed a new starter. That explanation made no sense given that the car had completely shut down while driving in the middle of the road, which is a serious safety concern. When I questioned this and pushed back, I was forced to argue with the team just to get them to perform a proper root cause analysis. Only after escalating did they begin to reassess the situation. To make matters worse, they charged us for a new battery without adequately determining whether the underlying issue may have caused the battery failure in the first place. There was no clear justification, no technical breakdown, and no effort to ensure we weren't paying for a symptom rather than the actual problem. The customer service experience was equally unacceptable. The attendant responsible for checking in the vehicle was argumentative and dismissive, rather than helpful or solution-oriented. When I escalated concerns, both the manager and service director were completely unhelpful and showed no accountability. It became very clear that their priority was maximizing charges, not resolving the issue or ensuring customer safety and satisfaction. This is especially concerning given that the vehicle is just over five years old and experienced a complete mechanical failure. You would expect a dealership of this caliber to stand behind their work, provide clear diagnostics, and treat customers with professionalism and respect. That was absolutely not the case here. Overall, this experience reflected: * Lack of technical transparency * Poor communication throughout the process * Questionable diagnostic practices * Unprofessional and argumentative staff * No ownership from leadership * A clear focus on revenue over customer care I would not return to this dealership for service, and I would not recommend them to anyone expecting honest diagnostics, clear communication, or a customer-first experience. read more

This review is for our salesman, Mr. Hamid Sarani. I have purchased or leased dozens of cars over the years both here in Virginia and in New York. I have had multiple Mercedes and higher level autos. Hamid has been one of the very best salesman with whom I have engaged. He is knowledgeable of all of the Mercedes line, does not rush nor try to hard sell the customer, is very pleasant to deal with and even provides after purchase assistance with the overly complicated control systems. I strongly recommend that you seek him out should you choose to consider a Mercedes. read more

Imagine purchasing an E-350 MB and 2 years later learning at the dealership that an SD card was/is required for full capability (ie video of trips, dash cam) wasn't included with purchase, and that we could get one via Amazon. A $30 item didn't come with the vehicle, we weren't told we needed one, not available at the dealership, and must be ordered/purchased elsewhere. So at Chantilly MB, one cannot expect to leave the dealership with a new car and have everything we need for full capability. What a disgrace and lack of customer care. read more

I came to this dealership because I was interested in purchasing a Mercedes and I automatically knew as a young teen walking inside I would be judged automatically but I proceeded with my search. I felt so uncomfortable with the continuous staring I looked at one car and left. Took my business to Porsche and walked away with my new vehicle today. read more

I had a very positive experience at Mercedes Benz of Chantilly, my service consultant Adam was phenomenal! , he explained the process, issue with the car , followed up with me during the service responding to my concerns and followed-up after to see if i had any issues with the car . Go see Adam he is the best! read more

From the moment I walked in the door until I left, the customer service was Phenomenal! My salesman was Elyas, and he ensured that I was getting what I wanted. Very mild mannered and never pressured me, and most car salesman. Upon speaking with the General Manager, Prince, he made sure to accommodate me with getting my overall price to where I needed it to be. I've purchased many cars before and it usually is an all day thing, however, this was by far the shortest I've ever purchased a vehicle! I'm a big advocate on customer service and I couldn't have picked a better Mercedes dealership to purchase my new 2026 GLE AMG 53! I would HIGHLY RECOMMEND anyone that's look to purchase a new Mercedes, go to Mercedes Benz Chantilly and ask for Elyas! read more

Things I learned at my very first Mercedes-Benz warranty/ service appointment: 1. Service advisors can make between 2-8% of a given repair order on commission. At 6% of $1500, a service advisor could make an extra $90 off of your bill. Knowing this now, in my opinion, they're borderline in a sales position. 2. Some dealers even pay the service techs a bonus percentage of every part they replace. When you pick up your vehicle read every line carefully, they may have made a mistake. For example, maybe you request they look at the left front tire but when you read the bill they actually looked at the right tire and didn't find an issue because they werent looking at the left tire. 3. READ THE FINE PRINT, read every line on your service request the sales I mean service advisor types up for you before you sign off on the work or you might have a surprise bill when it comes time to pick up your vehicle. Don't just assume the verbal agreement is enough. 4. If you do have a problem with this dealership, they're owned by Penske Automotive Group based in Detroit, Michigan. Phone number (248)-648-2500. Give them a call and file a complaint. 5. Contact Mercedes-Benz customer service (phone number (1-800-367-6372)) directly and file an official complaint. You will also need to file an official complaint with either the dealership GM, service manager / sales manager etc or whoever you had an issue with. You must do both (according to Mercedes-Benz customer service.) And to my review: We had a disagreement/misunderstanding about the course of work to be done. After continued discussion with general manager they resolved our conflict to my satisfaction. The process was disappointing but the outcome ultimately neutral. My advice is to be diligent on communicating the approved scope of work and review all paperwork activity before giving authorization to proceed. End thoughts: Per my end of the agreement, I deleted my original review. I feel that even though the GM offered a full refund, my experience deserves to be heard and maybe someone can learn from my experience. If anything, and I mean anything, I stated is incorrect in this review please bring it up in your reply and I will edit my review. Accuracy is important to me as well as NOT slandering a business. read more

The service department was useless. They did work on a vehicle I just bought that needs to be warrantied. They refused to provide a redacted version of the invoice to help with the warranty repair. This is standard practice at every dealer, including the new dealer where my car is, but they were too lazy. It was clear he didn't understand the word "redacted". I also spoke to the service manager; he was aloof and uninterested. read more

I went to the Mercedes Benz of Chantilly in Virginia on May 2025 to diagnose and fix my 2021 GLC 300 coupe with check engine light. The service advisor I spoke with was Cristian Grijalva. He quickly responded and took the car to the shop and had a mechanic to diagnose the problem. In beginning i was impressed with the responsiveness but least did I know that it was all for show. The technician informed me that the car's engine cylinders were misfiring and it needed new piston replacement with other parts which in turn will take over week to repair. I was surprised in the beginning because, how can a certified Mercedes Benz that I just purchased have a bad engine with less than 25k miles. The vehicle came with a manufacturer warranty and i also purchased an extended warranty for extra coverage since I have never owned a Mercedes before. The dealership refuse to offer me a loaner even though they stated and advertised it on the website. Worse experience ever, and it gets worse from here. The vehicle that was supposedly fixed broke down in few hours of driving it. The car engine light came on and it started vibrating which caused the whole car to shake and transmission lights came on and it also started skipping gears. I called Cristian my service provider and he didn't answer or return my calls. I even send him an email showing the problem and till today he hasn't responded. I made a mental note on a statement that Cristian the service advisor told me, he stated that the four cylinder A Class, B Class, C Class, GLA, GLB, and GLC all have issues with the engine but the manufacturer will send out a recall to the owners to have them fixed because they figured not all of the owners would need it but they guessed wrong because I needed it. How can a manufacturer stay in business with this kind of mentality. This is my first time owning a Mercedes Benz and my last time too. I expect to get service for what I paid for and most importantly a manufacturer that stands behind their products. I will not recommend any products from Mercedes and if you still choose to do business with them make sure to cross your T's, dot your I's, have extra warranty coverage and most importantly an energy to argue and extra car to drive because you will need it. And as of Mercedes Benz of Chantilly, they are nothing but just a waste of time, I will not recommend them to anyone who values their time and money. read more

Mercedes-Benz - Transmission problem - Car Dealers Near Me - Chantilly, Virginia

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I took my Sprinter to Chantilly to have the windshield functions calibrated after Safelite replaced the windshield. I also had an SRS warning light on. They calibrated the windshield, but then several other functions were off - to include Appleplay and some other dash indicators. They told me they it was not related to their calibration. When I asked about the SRS warning, the representative (Nick) gave me a vague response that "the wires under the seat are damaged". He said would be around $1800. I asked for more details - he could not offer any. I asked to speak to the mechanic. He said they would get back to me. After a couple of days, I heard nothing. I left messages on his voice mail and text through a chain he started. Still no response after a couple more days. Finally, I showed up in person to pick up my vehicle. Dealt with a different rep. She said vehicle was ready. I asked why I had not been called back by the mechanic. She said they sent a video. They DID - for the initial problem. Never did address the wiring - but said they can repair if I decide to. Additionally, they tried to sell me services that are normally due at 20,000 miles - I have 11,000. Also wanted $190 ta add a 1/2 tank of DEF!!! Took my Sprinter to Benz Elite for a second opinion. The SRS issue along with the other warning issues were due to a simple "reset" that was needed. They found that in about 15 minutes. Fixed within 30 - and only cost me $100! The wires were PERFECT! Also, they confirmed I did not need the other maintenance services Chantilly tried to sell me. Left a message on the Chantilly website to address. Received a message that said the Manager would contact me. They never did. Highly recommend you take your Mercedes service elsewhere. Not sure if these people are crooked, inept or both! read more

The service dept serviced my ML-350 since I bought it in 2015. The service was good, although pricey, up until the last year or so. My last 3 visits were disasters. They quoted ridiculously high prices. Charged me for services I did not approve, services I approved but we're never done. Installed cheap parts that broke within 2 weeks (engine mounts!). I got different stories from everyone I talked to. No straight answers, just lies and B.S. No follow-up. AVOID THIS SERVICE DEPT. read more

This reviews based solely upon my sales experience at Mercedes-Benz of Chantilly: My sales representative was Zabed Context: Mercedes-Benz G class vehicles specifically the G 63 AMG were reportedly being discontinued (and other models) for the 2022 model year due to production stoppage of V8's I had to deal with a different Mercedes-Benz dealership of Catonsville, MD. 30 minutes before I was going to pick up my 21G 63 it was sold for 30 K over MSRP. Zabed initially called me that there would be a 2022 allocation back in February 2022 , we went through the spec sheet together, picked out every option general manager, he and the financial manager all signed the spec sheet as a contract including any/all fees (like tags) that would be associated with the vehicle. Even changing the wheel option I would have to come back to re-sign the new contract. I absolutely respect the way they have done business the vehicle was delivered November 2022 in the exact specifications, as signed for, down to the agreed priced for ceramic coat that increased in priced but mine was cheaper and they honored the reduce price and they honored my trade-in BMW X5M competition that had been assessed outside of the 7 day period. The sales team was outstanding at every turn. It was professional to the letter, and they delivered exactly what they said they would. I would honestly never go to another dealership after this process. read more

Mercedes-Benz - Car Dealers Near Me - Chantilly, Virginia

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Please do not go to this dealership. The Penske service department was a nightmare. I was unluckily paired with one of their representatives, Cristian Grijalava, who ignored my voicemails, calls, and emails while my vehicle was still in their shop. To be fair, my vehicle had a weird electrical issue they were unable to solve, but honestly I just wanted a response. My car was there for over 3 months and all I wanted was an update maybe biweekly or even monthly. The only time I would receive a response was either a)CC'ing his manager or b)If he needed something from my end. To top it all off, once my car was officially totaled, they had the audacity to refuse to give me back my other unrelated vehicle that was there for servicing until the balance, that was supposed to be handled between them and my insurance provider, was paid out of pocket by my family. I understand that the invoice had to be paid, but Cristian didn't even attempt to reach out to the agent. I attached pictures below of what I was dealing with a few months ago to even today. The whole experience could have been a deeper rooted problem with Penske so I won't blame it all on Cristian, but I think at least responding to emails isn't much of an ask. Also Bert, I'm not sure if you were planning on responding as I see you have for other reviews, but I've CC'd you on all my email threads and you were unresponsive. It feels like your responses here are just for the visual of caring, so don't bother. read more

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Mercedes Benz of Chantilly (MBC) owned by Penske Automotive Group (PAG) has become a prime example how NOT to treat your customers. The last one month has been so frustrating that writing this review appears to be my only option. I'm a lifelong Mercedes owner with my last two cars being AMGs. I point that out only to show the MBC/PAG doesn't even care about Mercedes' best customers driving some of their best cars. Here is the first matter. I bought a brand new 2025 AMG GLE53 Coupe in April 2025 and a few days later, the sunroof fabric came off its rail. There was also a strange grinding sound when I turned the steering wheel. So I called MBC to discuss the issues with a service advisor. I called every 2-3 days for almost 3 weeks but could never get a hold of a service advisor because they were always "busy assisting other customers". After almost a month wasted, I called and asked to speak to a service manager. The service manager (who's name I did not catch) answered some of my questions so I made an appointment to come in on May 6. When I arrived at my appointment time, it took the service staff 20 minutes to get to me. I stood in the drop-off bay for 20 minutes just waiting for my turn despite having and appointment. The greeter kept telling me the staff was "busy assisting other customers" except this time I could see 6 advisors and only 2 customers ahead of me. The rest were just "busy". When my turn finally came, the advisor informed me that my issues were under warranty but could take a very long time to fix and they had no loaner cars so I should come back when I was prepared to leave my car for a week or so! This is EXACTLY why I was trying to talk to someone knowledgeable before coming in. What a huge waste of time. Needless to say I left and scheduled an appointment for a later date. A few days later I called back to confirm a couple of things about the appointment and the type of repairs needed. I left my service advisor 4 voice messages over a period of almost 8 days, stating in each message that this was my second, third, fourth message so that he would know how long I had been trying to reach him. He finally called me back 8 days later. Getting a hold of someone at MBC feels like a part time job. Now the second matter if you're still reading. A couple of days ago I got a flat tire. I called MBC to see if they had one in stock, which they did not. So on June 18, I paid almost $600 and had them order the tire, which I was told would arrive on Friday, June 20. So I made an appointment for the tire installation for Saturday, June 21. This morning while I was getting ready for the appointment, I decided to call MBC parts department to confirm if the tire was here. They put me on hold for nearly 7 minutes because they were "busy assisting other customers" even though I called 15 minutes before the official opening time (and was frankly surprised that someone even answered!) I was then told the tire had not come in and wouldn't be here until Tuesday, June 24. I now have to wait with a flat tire, unable to drive my car, for another 4 days. Whats irritating here is that no one called to let me know and had I made the 9.5 mile drive from my house to MBC on the small spare tire, they would have broken the news to me then and sent me back. MBC/PAG has completely ruined my experience of owning a new AMG vehicle. Every interaction with them makes me feel disrespected and upset. Why do you guys take on more customers than you can handle? I understand its all about the money but treating people with dignity and respecting their time and schedules does not cost anything. I know MBC's management will respond to this story with a generic message about how important their customers are but actions speak louder than words, and on that front MBC has failed me far too many times already. If they really want to talk to me to make things right (not sure how that can even be done), there are enough breadcrumbs in this review for you to figure out who I am and contact me yourself. I will not be calling MBC anymore. read more

terrible service over the phone spoke with sales representative was nothing but unhel and disrespectful towards me while im tryna buy a car

Service department not good! Brought Sprinter van in for warranty issue and got van back with 40+ miles put on it as well as interior panel damage from my equipment being slung around the rear of van. Not cooperative in having all damage remedied. Would never return there for anything service related! TW /Herndon Va read more

I dropped off my EQE 350 SUV for service two days ago, and I was told it would be ready by the afternoon. They promised to email me once it was finished, but by 4 p.m., I hadn't received any update. I called the service department but got no response, so I went in person around 4:30 p.m. They informed me the car wasn't ready but should be by the following afternoon. The next day, the same thing happened. Despite calling the service department multiple times with no answer, I finally reached someone after several attempts, only to be told the car was still not ready, with no estimated time given for completion. On the third day, I again tried calling numerous times, but no one picked up. This entire experience has been incredibly frustrating. read more

If you get just there overpriced service, no problems. If you ask for ANYTHING, attitude. I brought in my car for service and asked them to look at my rear defroster which had a dead spot, they were polite and I went on my way. A while later, I received a call where they were condescending and stated the rear defroster would not be covered under the warranty because I must have put tinting or done something to the rear window. I asked what made then think that, no answer, just attitude. Went back to dealer I bought the car, which was out of state. They fixed it under warranty, no problems. Oh yea, they even offered and gave me a loaner at Devon MB in PA. Ok, so I thought maybe since I did not buy the car from Chantilly is why they did not want to do warranty work so I gave them another shot. One of my tires got a 3 inch cut while I was on the beltway. I put the donut on, went to Chantilly Monday morning, they told me the earliest they could swap out a tire was the following Thursday, 10 days later. I stated I would like all 4 tires however, can you just at least put the one tire on before the weekend (that is 5 working days) so I can drive out of town. With attitude, NO! First opening 10 days later for a tire replacement. Went to COSTCO and got 4 tires that afternoon. read more

I have been here a few times and it seems to have improved. Last time I had Iaroslav Shendryk as my service rep. He was very professional and thorough. He took the time to go over my vehicle history and found that I was charged for my last service when it should have been included for free under my warranty. He talked to the manager and actually had Mercedes issue a refund. Iaroslav could have easily overlooked it, but I appreciate his honesty and integrity. He also worked to replace a part on my vehicle without charge, and let me know the appropriate timeline for my next service. This ensured I did not have to pay for something I didn't need. I would trust him as my service rep and will be returning in the future. One really nice benefit is that they offer a Lyft service so you can drop your car off and they will transfer you to work, and then you can come pick up your car later in the day. It did take a little longer than expected, and a bit of time to hear back from them, but overall I was very pleased. They also vacuumed and cleaned my car. Thank you for the great service! read more

This was the worst car buying experience I ever had... I am a 7 year veteran of the Auto business who was helping his younger brother purchase a 2021 Used Honda H-RV this month,the sales rep that was assisting us was Zabed Chowdhury, he was extremely dismissive, rude and unprofessional. He was using the same old used car sales tactics from the 1990's where the salesmen can be dismissive, raise their voice at costumers and play the "take it or leave it game". Here's a message to the management of this location; today's consumers are far well aware of all the age old tricks and the experience we had from this franchise Mercedes store felt like buying a car from a whole sale auction, the service of the sales person was simply despicable, the delivery process didn't even exist, we were handed the keys and told to have a nice day and there is no structure in this dealership. Lastly, the salesman's explicit words when addressing any questions about the car deal were; " Well I've been selling cars for over 10 years so I know what I'm doing..." Salesmen like these give the entire used car industry' a terrible name and this is exactly why todays consumers hate going to dealerships to buy a used car. Future potential buyers please go elsewhere you will be treated much better as a costumer. read more

I really want to like this dealership but its a struggle. I dropped off my car the day before - for annual maintenance/service. The mechanics did a fine job. My issue is with the service department itself. Since I was going to be walking (1 hour 40 minutes) to the dealership to pick up my car, I tried for over 3 hours (from 11:30AM to 2:30PM) to reach someone from within the service department. I left messages and called over and over again but always over to voicemail. I find it completely unacceptable that no one within the service department can pick up the phone. They certainly have enough staff working there. This doesnt happen at the Bethesda or Arlington dealerships. Based on previous reviews - this seem to be an ongoing issue that they are unwilling or unable to address. Review Update - So I spoke with the General Manager who informed me that I can reach the service department through text messaging - so I will give that a shot next time. read more

Fast and easy service on my new car. Can't cask for anything more. Highly recomended. I made the appointment online, drove in. They promptly took my car into the rear, did what needed doing, washed it, and returned it to me. read more

I have sent emails and left messages for the GM Prince Addy to get a key replaced that they lost. I still have not received any response. Please beware of this dealer. They act more like a buy here pay here dealer not a Mercedes Benz Dealer. read more

This is mixed The people working at the garage I take , especially the two women . Are obnoxious, rude and snobby. No a joy! I've had two interactions with them and both times the same crappy attitude.If I was in charge they would be fired immediately! Then on the other hand, the guy in the parts department was cordial, helpful and went the extra mile. These guys know customer service! . read more

Freddie is an excellent sales representative if you are in the market for a new or used MB. He was very attentive fine and thorough in making sure he met all our needs, gave us all our options, as well as answering and questions and concerns we had. He even adds a little humor into his interactions to built excellent rapport. The dealership has an array of vehicles to choose from and if they don't have what you are looking for, Freddie will do what he can to find you what you need. Restrooms are clean if you need a bio break and they have the industrial Keurig for complimentary coffee and tea, as well as a few snacks which included apples :). Lastly, checked in on Yelp and to my surprise there was a check in offer for a $5 Starbucks gift card. Who knew??After asking Freddie about it and him doing his due diligence to honor the check in, (he did run around asking about said check in offer) he cane with the good and the bad news. The bad was he advised they are locked up in the service department and they were not able to get it. The good news, he did however advised that when we came back later in the week, he would have the gift card for me. I would think they would have them on hand in both the sales and service department so the check ins can be honored on the spot. Unless this is a tactic to ensure you come back but let's hope that's not the case. Stay tuned.... read more

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What a disappointment! My prior car was recently totaled and I was simply looking to replace the car with similar mileage and the exact specifications. I reached out to Mercedes Chantilly about a vehicle which I was interested in late last week. At the time, they did not yet have the photos up but I was able to review the specs. I reached out via the chat expressing interest and asking if they could reach out when pics are available and to clarify questions about the features. No one ever reached out. Fast forward to today, I followed up about the vehicle and someone responded after I submitted an offer to purchase online. On the website, they tout the ability to "buy online" and with a "convenient, flexible, and personalized" experience. I reached out because of that. I am very busy, have children, and the Chantilly location is 1-1.5 hours away. I thought it should be a simple process since it was a cash purchase. Well I was wrong. I also thought that they would be able to deliver, but that wasn't an option. Although, my spouse actually was able to do this with Volvo and I was able to do this for a custom order Lincoln. This would have been my fourth purchase Mercedes purchase but my first at this location. I informed the rep, Mariela, that I would like to purchase and we agreed to an evening time. I cancelled afternoon client appts and made the appropriate stops while in route to Chantilly. While in route, I received a call indicating that the car still needed a few parts and it would take time for them to be delivered but I could still make the purchase. Inconvenient and disappointing but okay. A while later, I received another call indicating that someone else was there to purchase the car, even before our appt time. The afternoon cost me, was a complete waste of time, and disappointing experience with the service rendered. While I support Mercedes-Benz, I do not support or recommend this location. read more

Please for the love of God do not use the service department. It is run by the most lackluster group of people. 5 year olds could run this place better. Everything takes weeks. Checking in, checking out, waiting for a loaner car takes hours. They lie to your face. Managers are incredibly rude. I'm begging you, save yourself from this torture. You will regret not listening to my warning. read more

DONT BE GULLABLE ENOUGH OR NAIVE TO USE THESE RIP OFF MERCHANTS TOLD ME I HAD TO SPEND $6500 YES $6500 TO FIX MY CRUISE CONTROL I GOT IT DONE PERFECTLY FOR $1500 They were arogant and even charged me $460 just to look at the car after they had told me $240 Then they didn't even look at the car for nearly 2 weeks and that was after I called for the quote and they told they were backlogged it only got seen because I complained about the wait Then they lied about the cost of the inspection and that they had said there would be a long wait They sent a quick video or a technician looking around my car but didn't provide any proof of what needed do8ng until I questioned the estimate and it a while before I got the Svan results IT WAS LIKE PULLING TEETH The arrogance about them insisting the job had to be done there way was extraordinary especially when I found out that most of the work was unnecessary read more

This particular location is awful. Besides employees arguing and fighting in front of customers, I had a very unpleasant experience when I went there to use my tire/rim coverage after my run flat went flat. First their self described "tire expert" tried to convince me I could have driven up to 50 mph on the flat tire, in spite of the rim nearly touching the ground and the tire being square and clunking along when I drove it 2 mph to get it back into a parking spot and out of the way. See the photo and judge for yourself whether you would have driven that for 12 miles at 50 mph to a dealership. But it got worse! After waiting 1 1/2 hours, the service advisor informed me I'd have to pay a couple of hundred dollars, in addition to my FULL coverage for a replacement, because the company covering the package would only pay 50% of the cost. In the alternative, I could go back to Mercedes Alexandria (where I originally purchased the package 2 weeks after buying the car) to avoid paying more money. I was confused because I was told any Mercedes dealership would accept it, but I drove to Alexandria. I later spoke to Mark, the Service Director at Chantilly, who completely blew my mind. He actually told me they would make no money replacing my tire because the company didn't cover their costs, and Alexandria had already made money selling me the package so they could afford to write off whatever wasn't covered. What?! I confirmed with Alexandria they wrote off about $30 for the actual cost of the tire and labor with no profit margin. I would have paid the $30 at Chantilly to avoid wasting more time driving miles away on a spare, and restarting the entire process at another dealership if they'd been honest with me AND we're not trying to charge me a markup to make profit. They failed to realize the benefit of a future customer and negative publicity, focusing more on greed. Such a shame. read more

Mercedes-Benz - This run flat just went flat. Would you risk driving 50 mph for 12 miles on this? I'd be replacing a rim and tire! - Car Dealers Near Me - Chantilly, Virginia

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I hope MB takes the dealer out of the equation ASAP. This place is corrupt. Also, funny story if you show up in a 2019 911T with your wife you get nice treatment at the front door. But 3 days later show up in a daily driver after the gym you get treated like you don't have any money lol. Future customers, don't become customers ! read more

Folks I would like to express my displeasure with Mercedes Benz Dealership service Department in Chantilly Va. Don't change oil at this Dealership. They trick you into doing a Service B for $900.00 when my G L C 2019 has only 4000, miles & no repairs Needed So I certainly declined told them to do service A instead . Guess what they change my oil BUT they socked to me charging me $320.71 This price is ridiculous Overpriced!! Think about this have it done else where Further they didn't honor my service coupon Don't have them change your oil Had to wait over 3 hours Just change oil Go elsewhere you can do much better resonable Disappointed Loyal customer read more

My mb needed a new battery. A non oem battery was placed into my vehicle without my knowledge and it was miscalibrated resulting in battery failure less that 2 years. Chantilly mb refused to replace the battery or refund my money. Consider using another dealership as this one is definitely unethical. read more

Had a issue with Mercedes E350 i had originally got and unlike most places they took care of me. PJ really helped us and made it easier to get the vehicle I wanted while also making sure he let us know that he was here for us! The bad reviews on service department I cant speak on because I originally came from Roanoke but I can vouch PJ and David were the most helpful! read more

Long time customer of Mercedes Benz of Chantilly. Service department is broken from beginning to end. Took more than an hour for loaner car. Didn't finish service and was never notified. The next day all we got was an invoice. Went to pick up car and waited and waited for someone to help. Finally got someone and they said they had to print it. Said it was not necessary. Couldn't figure out how to print. Wait wait wait again. Next, couldn't find the keys. Wait, wait , wait. Next asked if I wanted a car wash. You've had my car for two full days. Just give me the car. Wait, wait, wait again. Car is blocked in. Took an hour to pick up. Can't wait for warranty work to be over because I will never go back. What a joke. read more

This dealership went above and beyond to get my husband and I back on the road during our trip from Tampa Florida to Toronto Canada. Our Winnebago Revel Sprinter Van had the belt and belt tensioner shear off the radiator fan in Winchester Virginia. Mercedes Roadside Service had crowed to the Chantilly Virginia dealership early on a Sunday Morning. After extensive repairs and a replaced radiator we were back on the road by Tuesday afternoon! We were very blessed by their kindness and professionalism. They displayed the level of care we have come to expect from Mercedes Benz! Thank you Mark Ahmad, the service manager and Milton Johnson, our service advisor. And blessings to our mechanic for his diligent care of our home on wheels! read more

I se some have bad experiences, unfortunately it seems only the angry people leave reviews these days. Freddy in service is great and takes care of us each and every time we bring a car in. Never had any issues. read more

Below is a terrible experience in detail with this location. My advice would be to stay away from this location and their service center specifically. I would urge anyone to think twice before working with Milton and Karen Hernandez. I have been coming to this location for about 6 years, and the tysons location for about 5 years prior to that. Our most recent visit to this location with Milton and Karen Hernandez was easily the worst experience/exchange in terms of customer service. We made an appointment weeks in advance, and made sure to request and confirm a loaner vehicle, to bring our car to be checked out since the check engine light turned on. My father, who is 73 went to drop the car off at 7am. He was told there were no loaner vehicles and he would be put in a Lyft back home and brought back when the car was ready. He was told it would take 2 hours, at most 3, verbatim. 6 hours later my father called Milton to check on the progress of the car and Milton proceeded to SHOUT at my father saying they're busy, the car is not ready, and if he wants it he can just come and pick it up himself. At this point I had landed back home from a work trip and called Milton myself from the airport. He denied any wrongdoing or claiming to state the car would only need a couple of hours. He also ordered me a Lyft back home since it was my car that was at the dealership. (only good part of this experience). About 30 minutes after that initial call, we received a full report on the car with a $8,000 required fix. I declined the fix because I wanted to get a second opinion before making such a request. My 73 year old father then went to pick up the car, and he was told, extremely rudely, by Karen Hernandez, that he had to pay around $170/$180 for the check that was done on the car. We have been customers of Penske Mercedes for about 11 years now, and not once, not ever, have we ever been asked to pay for a check up on any of our cars. At this point I spoke to Karen on the phone and said we will not be paying the the fee since we were never told about it, not before, and certainly not on the day we dropped the car off. She then proceeded to say 'the car is old and it is now out of warranty, this is how our employees get paid' - and I said that is fine, but you cannot charge a customer without ever communicating that there is a charge, especially since historically, for 11 years, we have never been charged such a charge. Karen then said 'well then I wont give you the keys and you are not getting the car back until the charge is paid'. At this point I asked my father to speak to a manager. They spent some time looking for a document they claimed he signed agreeing to pay, going as far as looking in garbage bins. Only to come back and hand him the keys because they realized they never asked him to sign anything, and they looked through his account and saw he has never been charged for a check up. This experience changed the way we view Penske and Mercedes Benz of Chantilly forever. Sadly, we were on the cusp of purchasing a new car and this experience has insured we will never purchase another car from Penske Mercedes Benz Chantilly or Tysons. I have started to grow suspicious of this location because I brought my car for a full check up before my factory warranty expired, at least 3 times within the last few months of it being active. We were always told the car is in perfect condition, sometimes despite a few complaints. Within less than 30 days of the warranty expiring, several issues started to come up. I was very suspicious of the timing because how can so much damage accumulate over such a short period of time with no increase in usage or drivers. Within months. I am hesitantly taking my car for its scheduled service soon. I was initially assigned Milton which I then requested another rep because of the experience above. We have historically had issues with Milton. We are now set to work with Freddie, we have worked with in the past, and have only had positive experiences. I will also be taking the car to a dealer I trust to inspect it and compare notes to see if their $8,000 bill of fixes is accurate or not. read more