initially had some issues with their service process but since then everything has been amazing! def recommend them as your go to dealer

If I could give this place zero stars I would. As a woman I feel completely taken advantage of. I brought my vehicle to this dealership specifically to have a check-engine light and brake warning light diagnosed, with regards to an engine recall. No repairs were performed. I was charged approximately $500 just for the diagnostic work. What made the experience even worse was receiving an estimate for $9,680 in additional recommended work, much of which was not related to the reason I brought the vehicle in and was not immediately necessary. They tried to sell me on almost TEN THOUSAND dollars worth of work. The entire experience felt less like helping a customer diagnose a problem and more like an attempt to maximize the bill. $500 to diagnose two warning lights, followed by an enormous list of recommended services totaling thousands of dollars is excessive, predatory, and a shameful business practice. I will ensure friends and family stay far away from this place. I'm attaching a screenshot of the total so no one thinks this is a joke. I sincerely wish it was. read more

Fair Oaks Motors - Receipt of recommended services. - Car Dealers Near Me - Chantilly, Virginia

My second car purchase here with Granby. He has gone above and beyond every time to get me exactly what I want. My last car had all of the service done here as well. The team was rocky 3 years ago, but the service team has really improved and has won my trust and business! We are loving our new GCL for our family!! read more

Fair Oaks Motors - Old car/new car - Car Dealers Near Me - Chantilly, Virginia

My 20-year-old son spent his life savings on his dream Jeep. Deal was contingent on inspection. It failed (~$4K in repairs), so we walked away. They cashed our check anyway. After days of delays and being ignored in person, we had to call the police to get our money back. The refund check was already dated days earlier. Proceed with caution and don't hand over payment until everything is final. read more

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I could not feel more disrespected by this place. I live two hours away from this place and made a deal on a car online and set an appointment for the next day. When I arrived, they were selling my car to another buyer. There was no apology, no offer to wash my car or fill my gas tank for the inconvenience... nothing. They just told me they had emailed me (after I'd already hit the road) and asked me to hang around in case the deal fell through... which I did, for a bit, since I'd driven that far. What a supreme waste of a day, gas, and miles. It's the kind of poor service you'd expect from a Facebook Marketplace seller, not a professional car dealership. Do better Fair Oaks, do better AJ. read more

My nephew, who spent 21 years saving for his dream vehicle is now facing a devastating situation after a failed purchase at Fair Oaks Motors. After years of dedication and saving, he purchased a Jeep from the dealership, only to have the vehicle fail an independent inspection shortly after. Acting responsibly, the Jeep was returned to Fair Oaks Motors on March 31, along with the keys, due to the failed inspection. Despite the return of the vehicle, on April 1 the dealership proceeded to cash a $28,000 check for the purchase. The family is now being told it could take up to nine days for the funds to be returned. This situation has caused significant emotional and financial distress. A child's long-term savings--representing years of discipline and hard work--are now tied up, leaving the family without the vehicle and without immediate access to the funds. The sales person asked no less than a dozen times for a review - well here it is. Run away, run away really fast...they aren't the only shop in town. Do better Fair Oaks Motors, just do better read more

One of the worst dealerships I've ever dealt with. Have had 2 vehicles unfortunately subject to the horrendous way this place operates. Horrible unprofessional misspelled communication. Vehicle has been there for a week with no update. Called another Dodge dealership and was told my issue could be fixed next day read more

Stay away from this dealership!! The Service Team including their leadership (Tom and Rod) are dishonest and fraudulent. The issues are two prong that I want to share to ensure no one else has the same experience. Issue One: Since an original botched repair by Fair Oaks Chrysler Jeep Ram, I have had a panel and air bag drop on my legs while driving (could have been deadly), a gas/ fuel cap that would not open, and finally a steering column bearing issue (never resolved). The last repair in August, 2025 which included the panel and air bag has contributed to new damage (photos attached) which was acknowledged by Rod via a voicemail. As of 9/9/2025 Tom refuses to provide any resolution. Now I am forced to work with the BBB and a 3rd party organization to inspect Fair Oaks previous repairs to ensure no other issues have occurred due to their botched repairs, along with fixing the new damages. Issue Two: I paid for an oil change and multi-point inspection. Attached photos question if an oil change was done. Additionally, the Fair Oaks Service Center never provided a multi-point inspection checklist (the norm everywhere else) - finally they never stated the known need for a Fuel System Service. Funds certainly were collected by Fair Oaks, but both Tom and Rod are unable to provide proof if anything was done to the vehicle. You guess it, Rod left a voicemail confirming his uncertainty if the tech did any of the above. As of 9/9/2025 Tom refuses to provide any resolution. Now I am forced to open a fraudulent case with my bank regarding the oil change and multi-point inspection since no one including Rod can confirm anything was completed, and the photos tell us no. This has been the worse customer experience ever!! Frankly, these are just very bad people. Please share with family, friends and on social media to ensure others do not become victims of this dealership. It would be fantastic to make Fair Oaks, Tom and Rod famous based on the above. read more

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What a nightmare this has been. We purchased a low mileage 2024 Jeep Wrangler 4xe hybrid this June of 2025. Traded in our 2011 Honda Odyssey Touring Elite with extensive mechanical work done and they gave us 3k for it. Their interest rates are also extremely high and I would highly recommend coming in with your own loan/rate. But getting a less than stellar deal was the least of our worries. It took quite a few attempts to get our actual plates, and had to get 2-60 day temp plates as no one knew what the deal was. We asked if there were any recalls prior to purchase and was told no. We get home after purchase to find out there indeed was. The check engine light has now come on for the second time. The first time it did and we took it in for service, they acted like my husband did something to the vehicle and we had it less than 2 months. We now have to park the Jeep away from our house and can't use the charging port for fear of it burning our house down. We now have official documentation of the safety recalls, not 1 but 2. We called on Saturday to make an appointment to get it in, and the service department went home early. We couldn't get an appointment till next weekend. My husband went to drive it to work this morning and the check engine light came on yet again. We paid thousands and thousands of dollars for a lemon that we have to worry about blowing up. After reading some of the reviews on here, I'm nervous this shady service department isn't going to do the safety recalls like they should. Whoever is managing this place should be fired. Incompetent and untrustworthy at every level. Would only recommend to other car salesman to go here. Everyone else save yourself the bending over. read more

Fair Oaks Motors - Interest rate our bank offers without considering we are Preferred members and get .75 lower. - Car Dealers Near Me - Chantilly, Virginia

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I reached out to Fair Oaks Motors to inquire about a used trade in of a different model than they usually sell, after seeing it online. Their salesman, Asim was great! He contacted me immediately to see when I wanted to come in for a test drive. Prior to my scheduled arrival Asim sent a personalized video of the vehicle that I was interested in. During my visit, Asim & his manager Mike were both very helpful, knowledgeable, & accommodating. I ultimately didn't purchase that day, but was appreciative of their time & my seamless test drive experience of the vehicle that ultimately peaked my interest. Thanks so much for top notch (non-pushy) service, it was a refreshing experience!! I highly recommend this dealer if you're looking for a vehicle. read more

I have been servicing my Pacifica at this dealership for over five years and I am pleased with the quality of the work and communication.

So it's been over a year since my last review. Shortly after my last review I was contacted by a manager for the service department, Rod. After much back and forth with Rod, I was told he would replace the faulty infotainment system in my van. That unfortunately wasn't relayed to the actual service department or the record for my van. So when I asked a service advisor about performing that replacement they had no idea what I was talking about so 15 months later and the infotainment system still reboots itself randomly, often freezes the screen and sometimes forgets I have a Sirius XM account, etc... Anyway, that was last year, this update is about the interactions between then and now. (other than being lied to about fixing my van). A couple months ago I noticed my Ram 1500 Limited pickup, which I bought from Fair Oaks motors, had a bubbling deformation on the leather dash. My truck is a 2020 so I am well beyond any kind of bumper to bumper warranty. I did some searching online and found it was a pretty common issue. I reached out to Nickie, who is the Customer Experience Coordinator, she has always been awesome to work with and seems to genuinely care. I explained what was going on with my truck and I asked if it was something she could look into for me since it was a common issue but I was outside of my warranty. She talked to Margaret, one of the service department managers who said they could work with Ram to see if they would cover some of the cost of the repair. Nickie scheduled an appointment for me to drop off the truck so they could get some pictures of the damage to send to Ram. When I arrived to drop off my truck Chris one of the service advisors told me there really wasn't any need to leave it he could take the pictures then and I could be on my way. This was awesome, it saved me a lot of hassle and only took a minute. Chris even took the time to explain a few things about how the process of appealing to Ram works and that it might take a while. I heard back from Margaret before the end of the week and Ram covered about 3/4 the cost of the repair. I couldn't believe it. I accepted the offer and was told they would contact me when the part arrived, which again was only a couple more days. They scheduled my appointment and a few days later I was dropping my truck off to get it fixed. Tyler my service advisor for the repair even ordered me a Lyft to take me home which was very generous. The repair took 2 days which was what I was told to expect and I have a brand new dash. After past experiences I was braced for the whole thing to be a pain, but it was very smooth and easy. It seems like they really are trying to make things better. read more

They don't take you seriously. Been given the run around. Laughing at me, not picking up calls then hanging up. Is this a joke?

Manny is very professional, courteous and dedicated to his customer's needs thank you Manny! read more

I purchased a vehicle, in June 19, 2025, I believed in the sales team as I bought online, since then a month later, they did not register my car to the state of PA as now the plates have expired, and I cannot drive my new car, until they do their part to have it registered. They also owe me 4000. $ as part of our legal agreement, for the trade in on my preexisting car. I have waited a month, been extremely patient can't drive my new car and I am out 4000.$. I believe it is time to take legal action, PLEASE be advised future buyers. Ms. Fogg read more

Wasted hours here for a salesman that didn't want to make a sale - could've sold two trucks today. Was not knowledgeable about the trucks. Took 2 hours to show trade value and that was only for 1 of the vehicles we were trying to trade in. We said we wanted to see proper trade value and payments estimations. He took all the papers and came back with keys. Never tried to further the sale. read more

Took our Pacifica in for a sliding door fix. Fair Oaks wanted to charge $472.76 for a software update. I called another dealer, they will be charging far less. Additionally, Fair Oaks told us that wiper blade replacement was required to pass inspection and wanted $110 to do it. The wiper blades are fine. They also quoted $794.72 to replace both batteries. The batteries had run low at one point due to the doors being open and logged a fault code, but have been fine since recharging. Pretty sad to see this level of price gouging. I know that Stellantis is in serious trouble, guessing this dealer owner is putting pressure on his service department to make up for lost profits. Sad. read more

I am unsure why the ratings are so low, maybe they should split the Service and Sales departments. We had an amazing experience with our Salesman, 'Mo". I nice young man who handled our purchase. No fuss, no upsells, just kind, quick and efficient process. 1.5hrs and we were rolling in our beautiful new ride. Highly recommend. read more

I was having a melt down but Walter Chavez the salesperson was very understanding and fit me into the right car for me and my busy lifestyle! They helped me pick the best car financially for me as well Thank you lady and gentlemen... I'm very happy with my Jeep! p.s. I'd take a picture but it's too dark right now read more

Mo and manny went above and beyond to get us approved on a ram. no other dealer could get us done and they did. even though want the right truck they really were extremly patient and worked very hard on the deal. will hope to do business again soon. thank u read more

As I continue to sit here I felt the need to post a comment. I arrived on time for my appointment with my 2022 Jeep Grand Cherokee. Asked for an oil change and tire rotation and for them to check the washer pump. The oil change and rotation were at no cost, came with the car. The service advisor asked if I would be staying, yes was my reply. A bit over 2 hours I received a phone call from the service advisor informing me the requested work was completed and the washer pump needed to be replaced. There were 2 other services recommended. The other services were changing the cabin air filter and a brake flush. I declined the recommended work and asked how long to change the washer pump because I had been waiting for over 2 hours. To change the pump was an additional hour. A 2+ hour oil change and tire rotation, with an additional hour to change the washer pump. It's hard not to think I've wasted my entire morning. I can't wait for the next phone call telling me my car is ready as I sit here in the waiting area. read more

We purchased a brand new Chevy Truck from them and we're in PA. They were supposed to order our license plates for PA and they gave us a temporary registration. The registration ran out, I can't drive the truck. The salesperson we used is no longer with them. The manager doesn't have voicemail and is unavailable to get in touch with. Bad service, bad people. They sell you something and don't follow through. read more

Upon arriving to the car lot. There were already sales people standing outside which is usually a red flag since it was cold outside that day which means they're DESPERATE for customers. I drove down here from Hanover which was almost a 60mi drive since they had a Mercedes I wanted and they said they were willing to negotiate over the phone. Since the car market has officially crashed and prices are way below retail now I figured now is the time to buy another car. After seeing the car in person. I could tell easily tell from the damage on one of the rims someone hit a major pothole or another object and traded the vehicle in most likely. After verifying the carfax **SEE PICS** all of my assumptions were verified. Numerous alignments as well as wheel work done over a timeline. If you're buying out of state such as Maryland. BE VERY CAREFUL HERE. After asking the sales guy if I were to buy the car will they replace the brake pads which cost less than a hundred bucks these days. He refused. After notifying him the current pads since they're years old and were clearly worn down after inspecting the vehicle **SEE PICS** WILL NOT pass Maryland state inspection he didn't seem to care. Now comes the paperwork. After reviewing the paperwork and seeing it loaded with JUNK FEES such as Zurich Shield which the sales guy told me is a coating to prevent bugs from sticking to the windshield for almost an additional five hundred dollars. Instead of just washing my windshield when I wash my car. Lol. The dealership wants me to pay a ton of money to keep bugs off the windshield. ROFL... As well as their family package which is a complete scam almost. Upon notifying the sales guy the taxes were also incorrectly calculated. He didn't seem to care. Dealerships are known to do this since if not audited. It's free money for the dealership while the consumer takes the loss. Now comes the biggest downfall. The refused to even reduce their asking price by even a dollar. Despite verifying they were open to price negotiation over the phone before driving all the way down here. It turned out to be a COMPLETE LIE. Almost equivalent to bait & switch just to get you in the dealership. At this point after seeing this as a complete waste of time. I said thanks and have a great day and just left. Upon leaving I could clearly tell this is a regular occurrence at this dealership. They lure customers from out of state with false promises just to get you in the door. After seeing this. I would never buy a car here nor would I recommend the dealership to anyone else. If they're committing fraud just to get you in the door. I could only imagine. Upon seeing the other reviews. It looks like the dealership usually buys problem cars at auctions and trade ins at very low prices then sells them for inflated prices here. This can be verified by other reviewers as well as pulling the carfax on the cars. The employees are not really professional here since they kept getting irritated because of the very extensive knowledge in car buying. The general crowd was mainly a ghost town really. The noise level was normal for a car dealership. They did have a fully stocked snack area though. But I didn't come here for free snacks. I came to buy a car. I would advise everyone. if you do for whatever reason do buy a car here to go LINE BY LINE on the CarFax and make sure it's a UPDATED report and not a archived one designed to mislead. Also make sure to do your research on the car. The cars here are heavily marked up **SEE PICS**. Upon driving off the lot some of the cars lose literally 1/3 of their value. **SEE PICS** Overall. NEVER AGAIN..... read more

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Fair Oaks Chantilly Chrysler Jeep Dodge Ram dealership, We purchased a used Lexus LS 500 36 days ago and still haven't received the Title to the car. They will not answer the phone! They will not call you back! This is the worse experience buying a car we have ever had! I don't know how this will end for us, It maybe legal action. Please don't buy a car there! read more

5/16, bought Pacifica Hybrid minivan with Mike Long and Finance manager Matt Quarashi. In sales agreement, paid $450 fee for title processing. Car came with a 3-mo 10k mi bumper to bumper warranty according to FairOaks. Mike would buy us touch up paint mailed to home. Had temp VA tags good for 30d. Matt was going on vacation but guaranteed would complete all the paperwork promptly, and would get warranty terms given to us in paperwork for the 3-month warranty, the 7-year manufacturer warranty remaining on the car, and their warranty on interior and exterior care. Not received yet. On 5/21 and 22 I followed up on Title/tag. Mike stated it was sent up to their paperwork processing. On 6/13 I followed up b/c no new tag/title. Mike stated PA can take 45 to 60 days for the processing, longer than VA. He promised another temporary tag sent to us so that hopefully we don't get pulled over for expired tags, and also said he had mailed the paint, and we never received either. Took car to local Chrysler dealer in June: there is a bad sensor for rain sensing wipers, bad sensor for daytime running lights, passenger window button does not return the window up, only rolls it down. That dealer said no information on 3mo warranty in the Chrysler system. Did not do repairs then since no warranty found to cover. No response from FairOaks. 8/15, Kelly Smith, controller, emailed us to get updated insurance card, b/c they were finally starting to process our title, & orig one from 5/16 expired after 30d. At that point the email is proof that they did not try to do title til 90d later. They did not process Title at time of sale guaranteed by the sales paperwork; want $450 fee refunded. We sent new ins card on 8/18. It is 9/18; no response since. driving illegally with expired VA temp tags since June, We want Fair Oaks to pay for locally repaired minor repairs missing warranty; we want the title and paint for our car, & to be refunded the $450. read more

This has been long overdue! Get ready to read a synopsis! 9/19/2022 I purchased my 2018 Toyota Camry XSE. First off, with the financing department, the guy Mike gave me an extremely hard time. He attempted to charge me more than what the DC DMV charges. I showed him the DC DMV registration site where you input the car information and it gives you the cost. I also tried to explain to him DC doesn't calculate sales tax, they use excise tax instead, which is based on the weight of the vehicle. At one point he walked out of the office and yelled " I'm done with this guy". I left his office and was on my way out the door before my salesman( Ross/ Fareak) and Danny( sales a manger) stopped me. Next, he lied about the warranty, I asked him numerous times was the warranty additional mileage or was it when my odometer reaches the mileage, he said "additional mileage" over and over again; that's actually not true. I called and reviewed my warranty documents throughly with the agent who explained it goes by the odometer Next, my salesman, Ross/ Fareak. First, he failed to give me a POA or payoff authorization form at the dealership. I had to have the authorization emailed and the POA was sent via FedEx. I received a decreased refund because the authorization wasn't paid off timely, roughy $77 less because the 14 day pay off window had surpassed. I turned in my updated ID and car inspection proof on 9/24/22 via email. On 10/17/22 I called to see where my new registration was so I could put my then valid tags on my new car because the temporary tags expired on 10/20/22. I was told I never sent the inspection. I called Ross and he said he sent it to Cynthia( handles tags) and then asked me when I sent it, I forwarded him the email with the requested documents which dated 9/24/22. I purchased the car 9/19/22. I received via FedEx POA, new temp tags and registration on the day my temp tags and registration expired, 10/20/22. I sent it back 10/20/22 and I informed Cynthia that 11am was the delivery estimate for 10/21/22. I confirmed it was received on Friday, 10/21/22 by Cynthia when I followed up on Monday, 10/24/ 22. She didn't send it off to the DC DMV until 10/25/22, but received it 10/21/22. Already a month late and everybody is taking their time and not being accountable for not processing the paperwork timely. I never received one apology for the inconvenience. I was waiting to transfer my tags for over a month because Cynthia or Ross dropped the ball with not handling my inspection document that I sent on 9/24/22. My hard DC tags expired 11/7/22 and I could not transfer my registration to my valid tags anymore because of the timing. I handled everything immediately on 9/24/22 and sent it back to hopefully make the process go faster. This should have been squared away within 1-2 weeks from 9/24/2022. This delay ended up costing me money in several ways. It's very unfortunate that once a deal is made that it seems like the customer is forgotten about. Lastly, I contacted the GM, Herman. He did nothing! He was supposed to call me on 12/1 per his email and didn't reach out until 12/14/2022. He offered me a service credit with unspecified amount ( couple hundred) to their service center. I declined, I didn't want my car being seen their and I have a Toyota. On 12/22/22 I responded and declined and asked for a gas card instead. 12/28/22 his assistance reached out and said he would send me a gas card. The card was $50. Also, I had to sign a settlement agreement which basically says I can't speak of the dispute in any form and cannot talk about any party involved. I declined this offer. Go at your own risk, once you sign, they won't know you anymore. So sad!! read more

Fair Oaks Motors - Car Dealers Near Me - Chantilly, Virginia

Mr. Herman, I came into the dealership to speak with you about my wife's two vehicle purchases this afternoon 7/22/25. However, you were not present today. I am very unhappy with the sale of the Mecedes Benz and Jeep Compass. they way these situations were handled in glossily unacceptable especially as a veteran and someone who has brought and lease with Fair Oaks for the past 5 years. I brought my wife into this dealership seeking an equable deal. I spoke with Mr. Jose, (Financial Director) and he indicated that he would speak about my concerns. I want to share my concerns directly with you. I also left you 3 messages and would appreciate meeting with you this week. Jose has my contact information. I am also a veteran like you and sure that you will handle this situation effectively and quickly. It is my hope that we can fix this situation before I have to seek additional guidance and support. Thank you Dr. Jackson read more

I have nothing but good things to say about Fair Oaks Motors, the GM Hermann and Mack. My boyfriend brought his car in for service, and while there, I started spying some pretty new Jeep Grand Cherokee Limited vehicles. My salesman, Mack, was nothing short of wonderful. He is friendly, polite, and just an overall sweetheart. Everyone else I interacted with were equally friendly and down to earth. These guys will work hard to get you the right car. The only warning I have is that you will likely walk out with one . Thank you Fair Oaks Motors! read more

So my last review was a 2 rating for horrible scheduling and service... Now, it's another 2 because they don't do the work right...i brought my Charger Scat Pack in for a simple wheel alignment...and i SPECIFICALLY stated that i want the steering wheel aligned to be level when the tires are aligned so that it's not crooked when i'm driving straight on a flat road... Well, nothing changed. I can check the alignment report and see that maybe they aligned the wheels, but i spoke to TWO advisors and said "if the steering wheel isn't level i'm bringing it back"...and of course, it wasn't level...so i'm not sure if they actually DID the alignment, to be honest...since when driving the car it's exactly the same as before...and NOTE: this is the THIRD time i've taken a Dodge/Chrysler vehicle into this place for a wheel alignment and they didn't do anything with the steering wheel, and i've had to complain and take the car back... Friendly people, but friendly doesn't matter when you seem unable to do the work that you say you did...ridiculous Not to mention...after they claimed it was done, they offered a wash & vacuum...which i accepted...and when i went to pick up the car NOTHING WAS DONE... I'm going to go back and see if they can do it correctly as requested this time...since i already paid for the work...but honestly, after repeated incidents, i'm not optimistic... read more

This rating goes toward our salesman, Jay. Jay was a pleasure to work with and really listened to the needs of our family. If you bring your kids with, he's the guy you want to go to. We were at the dealership with two small kiddos for a large portion of the day looking at and ultimately purchasing a vehicle and he made sure to involve them in the process and made the time a lot easier on us. I would say that without him, the overall process was a 4.3 - so he really did make the car buying process. read more

This dealership will make you promises and then stop responding to emails and phone calls when trying to address issues they created due to their poor customer service read more

As a lifelong Jeep owner (okay, truth told, since 1989) it pains me to share this. Be aware of your dealings with Chrysler Automotive. We have a 2021 Jeep Wrangler (still under Manufacturer warranty AND extended warranty which we purchased) that has been inoperable for 30+ days. The part that needs to be replaced is under warranty and Chrysler cannot find/get the part (mind you, 30+ days). Fair Oaks has washed their hands of providing any type of assistance and now even Chrysler has gone dark on providing assistance. Consumer be wary. read more

The service at this place is horrible. As expected for a dealership, they charge a fortune, but then you would think they would at least deliver on customer service. They absolutely did not. My service was delayed by over a week because the part was broken (not my problem) and the service advisor did not provide my status updates during the week. Then all they gave me was $75 discount. Do not go here for auto work. The sales group is okay but the service group is terrible. read more

I'm also surprised to see the ratings so low. The sales department is amazing, specifically Jay Azizi! He just helped me purchase my first car. He was very knowledgeable and helped get me the best deal. I appreciated his warm attitude coupled with his vast knowledge of different financing options and routes. If you go to this dealer ask for Jay Azizi! I would come back and see him again for another car! read more

Yes, Aladdin is amazing. The entire staff at this dealership was remarkable. I didn't get the high pressure and stereotypical sales tactics (like I did at the Koons Tysons dealership). Every step was explained and carried through with extreme patience and care. Will come back for future cars for sure. read more

Awesome professionalism, customer service, finance department, and availability. The ease of getting finance approval, my low car payment, and the overall assistance with picking up my vehicle, finding a vehicle within my budget, and the complete ease of knowing this was a great deal, since I have purchased a vehicle from Fair Okas Dodge in Chantilly, VA. Thank you so much. V/r Donna Hancock-Price read more

Brandon Mazza is the best car salesman that I have ever worked with! He was responsive, transparent, and incredibly genuine. I felt like I was buying a car from a friend rather than a large dealership. My husband and I saw a Jeep Wrangler Sahara 4XE online that was in transit to this dealership on Sunday, so we decided to inquire about it. Brandon reached out to us promptly on Monday morning & set up a time to come to the dealership. We went back and forth about numbers before coming to an agreement, but they remained professional & respectful throughout the whole process. I've had AWFUL experiences in the past so this was extremely refreshing. Since the vehicle was still in transit, his manager even offered to let us test drive his own personal 4XE! Our vehicle arrived on Thursday and we purchased it immediately. Very fast, efficient car buying process for a vehicle that wasn't even physically at the dealership when we inquired about it on Sunday. I have bought 3 cars with various dealerships in the last 4 years & this was hands down the best experience I've had purchasing a vehicle in a long time. From the cashier staff to the finance representative Asher, every employee here was outstanding. They will go above and beyond to make your car buying experience a positive one. Highly recommend this Jeep dealership, MUCH better than competitors in the area! read more

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Upon my arrival at the jeep dealership, William greeted me warmly and attentively listened to my concerns regarding my previous vehicle. The following day, my parents accompanied me, and William engaged us in friendly conversation while inquiring about our preferences. After conveying my need to trade in my Jeep and providing specific requirements for a new car, William was able to confidently locate the perfect car for me that aligned with my desired price range. I ended up with a Jeep Compass 2023. William made sure that I knew about all the features of the car, made sure the car was clean, and the interior and outside of the car was perfect before I drove it off. I can tell that William truly loves his job. He is also very natural, funny, and is never pushy. William also followed up with me after the purchase of the Jeep to make sure everything went smoothly. on another note, I thought that the Financial department and the management team was very kind, patient, and very professional. AT first, The trade in value was quoted to my father over the phone but when we got to the actual dealership, there was a misunderstanding of the actual quote however, they were very understanding and worked with us by honoring the first agreement. Everyone had listened to our concerns and they were immediately addressed with perfection. A big shout out to Fair Oaks Motors in Chantilly VA. I can't thank you enough for all the help you have given me. Every day, I enjoy my beautiful car. read more

This my review after one year. Fair Oaks is a family owned and run dealership. "Mo" sold us our Grand Cherokee 4XE in January of 2024. I was impressed that he listened to the needs of my wife, and found a vehicle that meet her needs. Like everyone else we have been impacted by issues from JEEP/Stellantis the manufacture. We had to "park" the 4XE for just over 90 days due to failures from the manufacture. During this time Mo, his boss Hermann and Haley in service have been steadfast in their support of my wife and the 4XE. Going in I believed we received a fair deal, afterwards I believe the dealership which is where customer relations for auto manufactures are like "rubber meeting the road"...have done an outstanding job in supporting us...their customer. I hope hope to purchase a Wrangler next. read more

This review is in regards to my experience with the Service Department on 2 June 2020. I apologize in advance for the extensive post. Never have I ever been more disappointed in an organizations customer service, ability to be clear and transparent with regards to services required, professionalism, and honesty. Typically I deal with Service Manager, Margaret Crabill - SHE IS PHENOMENAL! I've always been able to trust her advice and anything she or her team communicates. On this day, we didn't have her, but thats not what was most upsetting nor the fault of the service manager assigned. On 29 May, my wife experienced mechanical issues with our vehicle. Unsure if it was safe to drive we immediately took it to the dealership (prior to their closing). Due to their near end of day, we were advised to drop our keys in the overnight box and that service wouldn't occur until first thing Monday (1 June). This we understood. Like normal, we were to expect a call describing the service and possible associated costs. Needless to say, this didn't occur for this iteration! After calling the assigned service manager 10 times during that Monday after having taken off from work, we finally got through 30 minutes prior to their closing. He began to explain that the cost for repairs would be $2,250.00. Blown away and having expected an explanation...he couldn't provide it. Allegedly 4 different technicians looked at the car and provided 4 different interpretations of what it could be - as simple as a loose screw ($1.79) or a replaced a/c compressor ($900). The range alone was off putting and worst unexplainable. More troubling, when I looked up the parts via their vendor total cost for same a/c compressor was $430. WHERE DID THE ADDITIONAL $1300 charge come from. I went into the shop the next day to view their assessment and ask questions. Convinced that I needed to get a second opinion, I requested for my vehicle to be released to me and was charged $200. I was livid to say the least and requested to speak to the overall Service Manager Tom Archer. Tom didn't come to the shop until after 0930, was rude, condescending and questioned my integrity with the characterization of the events. Thankfully his assigned service manager was wiling to speak up and explain that my frustrations were rightly categorized (inconsistent evaluation of what the problem was, poor communication/customer service, and apparent price gouging of repair parts / labor costs). Needless to say, Tom was unwilling to budge and charged the fee for their review despite my pointing out the violation of Fairfax County Department of Cable Communications and Consumer Protection rights posted on their wall (Item #2). Instead, he insisted on me trading the car in for parts, and recommended that I buy a new vehicle at their dealership. Needless to say, my family and I went to another location and was charged only $800+ for the repair. While we saved over $1200.00 we will never get back the time and energy wasted in that facility. read more

Fair Oaks Motors - Car Dealers Near Me - Chantilly, Virginia