I had an excellent experience with José from this location's parts department. It turned out to be a very simple fix but I would never have know that. I approached the situation INSANE, as I oft will. José was calm and helpful. I greatly appreciated his professionalism! My car works now thanks to José, but it was really his respect and professionalism that made this experience 100%. Thank you! read more

Horrible experience with Mercedes of Paramus. I leased a 2019 A220 from the showroom. It is a lemon. Fist year of ownership it was in the shop about 6 times. Many more times since then with endless issues. Many of these times the shop Forman blamed me as a customer saying that I did not know how to operate the heater and vehicle. Such a joke. The heater never worked for the last three winters and they refused to resolve it. I am at the end of my lease and reached out to them about 6 times and never heard back. Emailed the vp of sales. They never returned a response. Now all I get is marketing calls about the end of my lease. I am obviously going to go to another dealer. This dealership is about the money and never about their customers. I'm my experience stay away and look for a customer friendly dealership. This is an update to your message. The email came from MBParamusVIP@lithia.com. My bad I saw VIP. Here is a pic of my Mercedes' app that shows Paramus. And I have all the paperwork. So you are telling me out of all your customers no one named Gary? read more

Mercedes-Benz - Paramus says they do not have a customer with my name. Here's the proof this is my car and the dealer is Paramus. - Car Dealers Near Me - Paramus, New Jersey

Highly recommend this dealership.... Attentive clean and patient.... One of the best dealerships I have ever been to! Keenan Phil and Juan are amazing guys! The transition and transaction were smooth and efficient. I could not of asked for a better experience. They even provide food and beverages while you wait. These gentlemen did not try to take advantage of me or my situation. You will not go to another dealership! Dont forget to ask for Keenan and Phil! read more

Come all the way down from New York to get a service here because I was purchased my car in here ,,A service used to be good but today my heart was broken,my car have some issues and have to drop off for a couple day guest what there has no loaner car for me because I did not reserve that understanding which before I dropped of my car and I always get loaner car,,Plus shocking me they also cut off the uber service so no driver service at all on this point,,So I have to get uber myself go all the way back to New York read more

I came in for a recall. Dan in service is very rude. I wouldn't suggest using him. This place has went down since it's last owners.

I brought my car in to be checked for the new buyer who was out of state. After they checked the can the brought it back to me with the seat off it's rails. I asked them to put it back, and was told I was to blame as I had left a lacrosse ball in the back. The manager refused to do anything about it. Luckily I know some people and he was forced to fix it at no cost. The behavior of the service manager was atrocious, I can't believe anyone would trust their car with them. If I didn't know anyone I would have been forced to pay hundreds of $ for this. read more

They used to be good. Had service there, didn't fix the main complaint but fixed another issue. Had the headlight bulbs replaced, water got into the headlights, dealer said the headlight seals must be shot and need to replace the entire headlight. This is a 12 year old car with 40,000 miles on it, gets serviced by the dealer regularly, is always garaged in a heated garage. It's basically driven by a little old lady, only on Sunday to church. PS If you call you can't get through to anyone, if you leave a message, they do not return them. PPS I've had 7 Mercedes over the last 30 years, 6 of them from Prestige They used to be good. Their customer service has taken a nose dive read more

Holy hell most of these people are awful. 1 month my car was here for a well-known suspension issue. They replaced parts without inspection because it's easier to replace and they have the parts in house. My main car concerns never got fixed, so I had to bring it back within 2 days. Next "evaluation" they did apparently showed new parts that need to be replaced. The most illogical thing about their entire service was that the new parts they wanted to replaced should be the FIRST thing they inspect and it's the most readily inspect able part, as it's literally in front of your eyes. The other parts costed me $4,000 and they still can't say it was needed. The new struts they quoted me for $5,000. That's $9,000 work in a very recent car. I get that luxury cars are supposed to be pricey, but luxury car dealers can at least start to be logical in their explanations of how they try to rip people off. Icing on the cake was the sales department calling me asking me to trade my car in while it's in repair, stating that I'll have spent nearly $10,000 so why not buy a new car? I actually like my car and there're many reasons I bought that specific year/model. Why try to rip people off and do a bait and switch? I took it to a Indy shop and they did for 40% of the cost and it's riding beautiful now. Cost-sleaziness aside, my service person assigned to me was not only a jerk, but I as inept as they come. Dude texts a few times a week. Sends every call to voicemail. Says he never got any emails. Tried to literally hide in an office when I showed up. Everything he says has "apparently" in it bc he's not sure of anything at all. I'm sure dudes a walking piece of mold. read more

I made an appointment two weeks in advance with a loaner vehicle. A day before my appointment the service department called to tell me a loaner would not be available. They had no reason to give me. I'm thinking that my vehicle was given to another client possibly that was going to spend more money. I would not recommend this dealer and next time I need a car I would not go to Paramus. read more

I purchased a 2020 GLC-300 in cash back in August 2020. The dealership was beautiful, the cars were beautiful, my salesperson was beautiful. They were extremely nice to me prior to me signing the papers. Everything was good. I drove odd with the car the next day. For over 2 months, I was waiting for your NYS license plates. I called several times, and they kept saying it's delayed because of Covid. I asked them to send me another temporary plates so I wouldn't get tickets. I called them the next day, and they had an address I haven't lived there in over 10 years in Virginia. I don't know how they got that address. Well after all this, I finally received my plates in the mail a week after that. Now 4 months after I purchased the car, I called them back up asking where the title was? I paid for the car in full. No lease, or finance. My salesperson didn't respond to 3 of my calls, and a few text messages. I finally got a manager on the phone, and she said something to me that made me shake my head. She told me it's my responsibility to request a duplicate title with NY DMV. Now a duplicate means, I had one, lost it, and I am requesting a replacement. I spent hard earned money on a luxury car, and they are now asking me to spend more money to get the title for my car. Every single car I paid in full, the dealership did the paperwork for DMV. I should have gone with my gut, and stayed with BMW of Freehold. They were, hands down, the best dealership I have ever dealt with. I really hope the managers actually get to read this review and learn from my pain. I would not recommend this dealership because of the management . I am praying that the actual servicing department is better than the new car department read more

Mercedes-Benz - GLC-300 - Car Dealers Near Me - Paramus, New Jersey

For the record, Mike G of MBP we reached out to Customer Service. My very patient and very smart Husband was furious with how clueless they were. So please don't give me the pat response you sent to all of us who were completely unsatisfied. After 30 years of owning, I think it was 5 or 6 Mercedes cars from Prestige....we are now looking for a different car . And definitely not a Mercedes from Prestige. It's just sad how far downhill Prestige has gone downhill in the past couple years. And I am not the type to post reviews on everything. Maybe good stuff, but not negative. But this was not a one off. read more

I was able to resolve many urgent needs here. One was a very minor safety recall check and another was low tire pressure on all four wheels (thanks to the winter). It was a pleasure waiting a short while for servicing to be complete, considering that the facility is very large, clean, and entertaining. With such a big space, they pretty much have every car model here. More than half of them are unlocked, so you can explore during your free time. They have electric vehicles!! There is also a Mercedes merchandise store if you are a fan of apparel and accessories. The bathroom is very large with multiple sinks and is kept very clean. It's a nice touch that they have Listerine dispensers for good breath. I can imagine it's importance for the car salesmen, since they have to talk a lot! read more

I bought my 2014 E class wagon from this dealership over 10 years ago and have always maintained the vehicle here. The staff is knowledgeable and helpful in most aspects. Always have loaners available while your car gets fixed , and generally east to work with. Recently, I had to get parts for my car brakes, rotors, spark plugs, coils, as well as a few miscellaneous items. Edison Montaquiza, the parts manager there, was nothing but spectacular. He was a consummate professional and could not have been more helpful! I recommend having Edison help you in whatever way you need. I only wish I found him earlier. I've dealt with many service advisors over the years and NO ONE even comes close to the level of this man. I never write reviews but felt it was important for people to acknowledge a good man who does quality work read more

Bought my certified preowned car from them and was told that my first oil change would be complimentary. When it was time to take it in, I was told that it wasn't complimentary and would cost over $400.00. I couldn't call my sales rep because he was no longer there to verify what he told us. I spoke to a service rep who couldn't care less. So, I took it to my Local town service center and was charged $100.00. Don't trust them and would recommend you get everything in writing!! read more

SO RUDE! SO UNPROFESSIONAL AND VERY SELECTIVE. If you are a young black woman, take your business elsewhere!! I'm begging you. I inquired about a 2013 GLK, explaining to the sales Rep Mike, I am a out-of-state resident and that I have to make proper arrangements, about 2 days later I was notified the vehicle was sold. Continuing with my search I noticed they never took the listing down and continued to upload pictures on all platforms. A week and a half later, I was notified the vehicle did not sell. I was willing to put down a deposit to avoid this from happening again, Mike come back and say $1000 for the deposit. Why does all these reviews say the deposit for their vehicle was only $500? I questioned that. You're asking me for more money than usual on top of having fairly poor reviews in regards to refunding people money. His response was they usually charge $2500. SIR THIS IS NOT A CORVETTE. Do I look stupid to you? I bought this to his attention, he came back and said they are no longer willingly to offer me the deposit as an option to ensure that I can see the car because they are at the end of the month and need to hit quotas. AGAIN, I AM A OUT OF STATE RESIDENT (5 hours away in fact) so why would I chance coming out there? I spoke with Dennis Adams, the general sales manager who was very rude and dismissive. He told me the only way I could reserve the vehicle at this point is to put down a NON REFUNDABLE $1000. What sense does that make? I would be at a great loss if things didn't work out. I bought that to his attention and his response was "well you're acting like you need to see the car before you buy it" NEWS FLASH, that's what people do!! Not solutions oriented! Not customer oriented! Truly a insult to my intelligence and I feel as though they are being selective because I am young and black. read more

Mercedes-Benz - They come back telling me $1000 (which I was annoyed wit but okay with paying) then you say "it's really 2500" like you're doing me a favor! - Car Dealers Near Me - Paramus, New Jersey

To all F.O.P. and active Law Enforcement members, please read this post. I own several Mercedes and brought one of them here for the campaign (warranty) Mercedes has for the subframe rust! Two weeks after dropping the car off I received a standard video showing rust and 2 refits detached from the subframe. I was then told the subframe was fine. When I went to pick the veh up, I asked the service manager (Vince) to give me in writing that my veh didn't need the subframe replaced. He refused! He then called the local precinct to have me removed from his office. I've never experienced such embarrassment nor will I patronize this dealership because of the above mentioned treatment! read more

The worse my advisor was not helpful at all. They had my car for 4 months in and out and never resolved my issues. Every time there was a different diagnosis racking up thousands of dollars that was paid My issue was never resolved. I refuse to pay for a different diagnosis not knowing if that's really the issue. Horrible experience. Plus I was told to charge my original review about my experience with my advisor. read more

STAY AWAY ! They unnecessarily retained my car for weeks, didn't do the repairs on time. They tried to charge me an extra $1500 on a pay-off. After they kept my car unnecessarily for 3.5 weeks, they charged me for the extra time. They then promised to reverse the charges and didn't. read more

Michael Mutter in financing is simply the best. he goes over and beyond to get all deals finalized. Michael is also very helpful even after the transaction has finished. My best experience after our purchases with other Mercedes dealerships! 5 stars for Mr. Mutter! read more

Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. read more

Brought my car in for a tire change. Simple right? When I arrived it took 30 minutes for someone to help me Picked it up today at the designated time and no problem with tire however ; Had to wait 45 minutes for my car 10-15 people were just talking and no one had any sense of urgency. Many did not know how to clear a path for new cars Finally drove off only to discover the set the pressure in each of my tires to 40 PSI( specifications say 32-34) Brought it back and they tried to justify 40 was correct. Then asked me what I wanted it set too. Who is supposed to be the expert here Took them another 20 to deflate to tires to the correct level I have been coming to this dealer since 1984 and I can attest the professionalism and knowledge of their staff has gone down hill. They don't even look professional. Don't they have a dress code? Sad to say but stay away from this place for service read more

If you love Mercedes' do not go to this dealership. Everything from the sale to the maintenance is not good. I purchased a brand new GLC 300 2022 back in December. For starters I felt from the beginning I was being swindled....was going over packages and when I was ready to purchase the car the dealer suddenly tacked on $5000 to the purchase price. When I questioned it, they quickly removed it? Ummmm, Slimy?? Also, when I asked for a detailed list of comparable cars, they gave me last years models... I had to ask for 2022. (Maybe they were trying to get rid of last years models... i get it, but I clearly stated I was looking at the 2022 models). I should have just left honestly . The car itself is the smoothest thing I've ever driven, but when I purchased it, the breaks make an INSANELY loud squeaky noise when you put it in reverse. At first I thought this was because it was literally a brand new car . Well after several months I decided to take it in. I took it back to the Paramus dealership and I was basically told this is an issue with the model and there's nothing they could do. No vehicle brand new on the road should make insanely loud squeaking noises when I reverse. It's embarrassing! I then decided to call Mercedes' corporate and they said there's nothing they could do until someone looked at the vehicle. Well you'll be sure I won't be bringing into to Mercedes' in Paramus. Shameful. EDIT: Just to clarify, we agreed on a price the ENTIRE time my husband and I were there. Then RIGHT before we picked the color scheme (aka the exact car), the gentleman tagged on an extra $5000. When we questioned this addition, it was removed. Please don't imply that I didn't agree/understand the purchase price. This is just bad business to get an extra $5000 out of someone if they weren't paying attention or didn't question the charge (on an already expensive vehicle). Thank you read more

I recently had a crack in my front wheel on my Mercedes 2015 S550 4matic. I went online to mbparts.mbusa.com and priced the wheel at $768.00, however I needed the car, and could not wait for the order to come in. I purchased a wheel in the past (1 Sep 20) from Mercedes Benz of Paramus L766 and was given a 10% military discount. I am a retired Army veteran. I returned to the Paramus dealer and the parts department personnel told me that the wheel was in stock at a cost of $1084.50 plus a $150.00 core charge. I asked for the Military Discount and was told that they do not offer Military discounts. I informed them that I had received a Military discount in the past and was told that they no longer offer the discount. As a veteran, and a Mercedes Benz owner, I could not believe that this was happening. However, I needed the part, and I purchased it. Mercedes Benz should have in my opinion consistency in the parts purchasing process. I should receive the same price online as well as the dealer. I do not understand why I could not receive a Military discount that was once offered. I also do not understand why there is a cost difference of $316.50. I will be hesitant to use this dealer again and will look for a Mercedes Benz dealer who is continually thankful for the services of our veterans and provides them with a much-deserved Military discount. read more

I don't like the dealership based on how they do business. I initially loved how the process started out. Seemed really friendly and customer centric. But following up on a deposit of $500 left on a car in February 2020. I didn't end up buying the car since my bank loan fell through. Still hasn't returned the $500 as of July 2020. Dealer won't return multiple calls or emails or texts. Sales person was Megan Marcotte. Spoke to a manager last name Fox, gave my credit number for the refund 3 weeks back, still no refund or call back. Won't not recommend. Will definitely escalate to Mercedes Benz as well. Pretty dishonest dealership Update 1: I heard back from dealership after my Yelp review. Since the dealership has replied, from my side the credit card is still valid, it's a BS excuse saying credit card is no longer valid. Bank will confirm the same Let's see if I receive the check. Update 2: Refund received via check (July end) read more

I honestly don't know where to begin I purchased my car from a Lithia owned store, and since my car has the lithia platnium coverage I can only fix it at a lithia owned store. My tow truck got to the dealership supposedly I didn't have an appt so the service manager denied the car and we proved we have an appt then all of a sudden they take in smart cars and the service manager tells me to go f my self to another dealership in Manhattan when it can't get fixed unless it's a lithia owned store I have called corporate many times tried to reach the general manager many times honestly worst customer service ever. The service manager was a complete a hole to the tow truck driver to me worst experience ever I have never been treated like this in my life and honestly now I know why people hate dealing with dealerships they are a bunch of heartless people. Like I am just trying to get my fathers car fixed nothing more nothing less. He needs to get around to work it's not like I am asking for so much I have paid for the full warranty for a reason. To make sure I don't have to deal with the headaches!!!!!!! SERVICE MANAGER IS AVAILABLE VERY DISRESPECTFUL HUMAN BEING read more

OK IMA START BY SAYING IF YOU NEED YOUR CAR SERVICED OR ANYTHING THAT HAS TO DO WITH REPAIRS AVOID THIS PLACE AT ALL COST AND IF YOU DO FOR WHAT EVER REASON DECIDE TO COME HERE AVOID DAVID ROVELLO HES A HORRIBLE SERVICE ADVISOR AND DOESNT GIVE 2 SH*TS ABOUT YOUR CAR TRSUT ME !!!!! I dropped my car off on Tuesday to check one freaking headlight I'm use to the Mercedes' service team updating me everyday I never had to reach out to them when I leave my car getting serviced which is what you would expect from a High end car dealer but no if I don't call theres no communication at all service dept never answers always have to call sales to transfer really bad experience all around always saying tmm we gonna do the diagnostics and never do anything mind you he wanted to charge 500 $ to diagnose one headlight these people give me a money hungry very unprofessional vibe Go to Mercedes' Morristown or naunet very worth your time and money these people all must've just started working here or just don't really give af read more

Mercedes-Benz - Car Dealers Near Me - Paramus, New Jersey

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Mercedes Benz of Paramus sold me a flood damaged car and will not buy the car back. Dennis Adams, the sales manager is as unprofessional as anyone I've talked to in the car business. The car was delivered to me out of state and was rusted all the way through. I took a video of the undercarriage, sent it to the dealer and I was told there was nothing wrong. I threatened legal action and Dennis told me he buy the car back if a dealer could confirm. I took the vehicle to my closest dealer for inspection and they provided all the documentation confirming the flood damage. This was submitted to Dennis and the dealer still refuses to buy the car back. I am now taking legal action and I have documentation on everything. I wouldn't trust this dealer to either purchase or service a car. read more

very unprofessional!!! they are scam they don't help people at all. the staff is horrible.. the staff is brainless read more

After buying a brand C300 from this dealership, I had 5 flat tires on the same wheel, within 10k miles and a year of the purchase. On walking in to complain after it was getting out of hand, I was met with a manager who was trying to dismiss the case as usual and expected without even looking at the car. He cut me off, was rude and absolved himself and Mercedes of any responsibility. He blamed it on the low profile nature of the tyre and upon protest that it's the same tire and none of the other ones, he went on to say this is expected. Its very unexpected to get this quality of product and subsequent treatment from a world renowned brand. Their lack of eagerness to even look into this case was surprisingly dissatisfying. Im not able to drive my Mercedes without being worried it'll go flat on me and thats really something I didn't expect when buying it. They're selling products knowing how fragile they are, at the very least the salesman can give you a heads-up that the car wheels DON'T WORK in the area you live. STAY AWAY FROM LOW PROFILE MERCEDES CARS IN THE NEW YORK CITY / NEW JERSEY AREA read more

My wife took her car in for a scheduled service. The dealership had no issue charging her almost $350 for essentially an oil change, topping fluids, checking pressure, etc. But they couldn't be bothered to wash or vacuum the car. Definitely won't be going back there for service again. And we definitely won't be purchasing another car from there either. read more

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Beautiful elegant, best service, love coming back here I have my Mercedes Benz, and now my daughter got her so amazing beauty from 2021 thank you so much to the incredible service and extraordinarily help of Robert Cocco, without his help she wouldn't go home with this beauty, a new member of the family. Thank you Mercedes Benz for having a tremendous sale person . Very satisfied customer for second time ! read more

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It takes a very long time to have someone help you, even if you have an appointment. I was quoted for a car and then got the same car quoted at their Princenton dealership for thousands less. The MLB is a nice ride, smooth and has many safety alerts and an option 3rd row we use for our dog. read more

A few months ago, I arrived to purchase my used car that I test drove previously. When I arrived, I found two big problems with the car that I was not told about until arrived that day with my certified check. I'll only say the problem was similar to a non working sound system. I can't believe this was not known by the salesman prior to my purchase; he claimed he just found out but decided not to call me in advance. Its a beautiful store, but this experience made it no different than a run of the mill used car lot. There is no excuse for this. I did not buy the car. I won't return. read more

I had the worst service experience at this dealership. I paid $400 for an inaccurate diagnosis which they estimated at $4100. When asked for the error codes they said the system couldn't be read. My service advisor. Tamar was unprofessional and couldn't provide a comprehensive breakdown of the repair costs. I took my car somewhere else and the repairs cost $1775. It is disappointing to adamantly recommend replacing parts that work. This is why they wouldn't give me the error codes. I got a full report before and after the repairs were done from the other place. This service department is unethical and unprofessional. I would not trust repairs from this dealership. read more

I've gotta admit but this is the worst salesman in the world! His name is BRANDON MONASTERSKY. Not only is he obnoxiously rude and irresponsible, his aim to customers is to just "sell" and receive his "payment". I was really furious and disappointed about my purchase with the lease. It might sound pretty obnoxious however when I recieved my car, it wasn't as promising as he claimed it to be. Before I settled my lease, he didn't seem AS disrespectful as he might've been however after I settled the lease, he was very irresponsible and denied any of his wrongdoings. I do not want to go to far with the hatred however he is very manipulative. Just to keep his reputation, he lied about any of his actual wrongdoings. I do not recommend this particular salesman (BRANDON MONASTERSKY). My experience wasn't as promising and pleasant at all which is very disappointing. read more

I took my 2021 GLA 250 for service last Wednesday into the Mercedes-Benz of Paramus dealership. I could not thank enough Mr JACK, - who was the Manager in charge - for taking care of my situation, that day. He took the time to resolve my issue with empathy, knowledge & professionalism, - although I had noticed that he had a very busy work-agenda to attend to -, that day. That's what LEADERSHIP is all about!!!! Again, thank you very much for all you do, Mr JACK!!! Mihaela S. read more

I called to inquire about a new car on Tuesday and drove it home on Friday! Andrea' was easy to work with & accommodating. Sales Mgr Michael Mutter got me the exact car I wanted! read more

Mercedes-Benz - Car Dealers Near Me - Paramus, New Jersey

******Buyer BEWARE!!!!!!!!! Please be EXTRA careful after making a deal with your salesperson. We had a HORRIBLE experience at this dealership with Hassan in Finance. He tried to charge us $10,000 for a tire protection plan. After much anger, he dropped the price to $3,250, then we negotiated for $2,650 as the final price. Funny, how he was able to drop the price significantly after we complained and threatened to leave. We had NEVER heard of such a thing, $10K FOR A TIRE PLAN??? After asking Hassan why he charge 10k in the beginning he said he had marching orders to try to get this from customers if he could. This is pure and utter GREED and it's despicable!!!! THEY SURE DO NOT MAKE THE PROCESS OF PURCHASING A $130,000.00 CAR PLEASURABLE. Btw, the next day we got a $120,000 Lincoln and was offered a better tire package for $1,500.00. YES, YOU READ RIGHT, $1,500.00 from the same company. *********BUYER BEWARE OF MERCEDES BENZ OF PARAMUS!!!!!!!!!******** read more

I purchased my first Mercedes from MB of Paramus and I must say this has been the BEST car buying experience I have ever had. I have owned Range Rovers, BMWs, Lexus, etc. but this experience by far was the most memorable. Specifically, my Sales Liaison Deshone Drummond, provided 5 STAR Customer Service and was very proactive with following up on what we discussed I wanted in my new convertible. When it came time for my purchase, I appreciated the simple things he knocked out for me like transferring my auto insurance. Although simple, Deshone allowed me to focus on my business so all I had to do was pick up my car. Something small, but definitely appreciated when I think about past experiences having to sit on the phone for 20-30mins to get this done. I would highly recommend this dealership and I am now a life long customer of Mercedes Benz thanks to Deshone Drummond!! read more

Important Update: we purchased an SUV very recently from this dealership to find that the car loan was sent to a bank that we did not authorize. I'm not sure how this happened and have an attorney looking into it. We have been paying Bank of America but never signed off on a loan from them. Our original paperwork has Chase bank as the lender. Hmmmmm....sounds odd. We do not trust anything this dealership tells us. We have asked for a reason, in writing, as to how they ended up putting the wrong bank on our paperwork. We knew something was wrong when we started making payments and the bank kept sending us checks back with no explanation. If this has happened to you get an attorney. If you bought a car and were asked to come back in to sign new paperwork get a lawyer to review it. I have been a customer here since 2009 and bought two SUVs at this dealership. However, ever since the dealership was taken over by a new company, Lithia, it has gone from a high-touch white glove dealership to a nickel and dime low rate operation. It was formerly Prestige Mercedes and now it's just Mercedes Benz of Paramus. I'm glad they took the Prestige name off because there is NOTHING prestigious about this dealership. I cannot believe the level of decline that has happened here. I have had to bring my car in multiple times to resolve the same repairs. The service guys tell you all this mumbo jumbo and talk in circles and then when you ask questions they try to use jargon to avoid answering your questions. The "diagnostic" tests that they run are a total rip off, and they seem to use this as a means of padding their service fees. It's even more egregious because you go in for one thing and leave thinking they fixed your car and you end up having to return it when the problem returns only to be told you have to pay another $600 for them to run another diagnostic test. It's ridiculous and a total scam. The turnover of staff is incredibly high and it is obvious that "making the numbers" is the only focus. I will not buy another car here or spend another nickel at this dealership. Avoid Mercedes Benz is Paramus at allIt's a total nightmare. read more

Mercedes-Benz - Texts - Car Dealers Near Me - Paramus, New Jersey