There are not enough words to express my gratitude for the level of service and expertise Troy and the team at Exclusively Mercedes provided. I brought my late-model SL 63 to them this week with multiple issues. Not only were they able to accurately diagnose the problems, but they completed all repairs within a single day -- and at a cost that was a fraction of what a dealership would charge. They are officially my go-to from now on. I am so glad I listened to a dear friend's recommendation. From the moment you walk through the door, you immediately feel the professionalism and care. From intake to pickup, the entire experience was seamless. Scheduling an appointment was simple, and the lady who handled the scheduling and paperwork was absolutely amazing. I highly recommend Exclusively Mercedes for any high-end Mercedes service needs. I will be a customer for life. read more

Mercedes Exclusively - Auto Repair Near Me - Santa Clara, California

January 30, 2026 - called yesterday to make an appointment to have a B-service... wow did I get lucky they had a cancellation for 10 AM today! Dropped the convertible off just before 10 AM and it was ready as promised at 12:30 PM. Both checking the vehicle in and checking the vehicle out went extremely smoothly. And it is unbelievable how clean the lobby and service bases are!!! Everybody we spoke to was courteous and professional. read more

Fast, friendly and efficient service. Made an appointment for Service A over the phone and they were professional and transparent with their prices. They provided an itemized receipt listing out the services that were performed read more

My daughter brought her car in for an oil change and was billed $225. She requested the best price as a student and was made to pay $225. Total ripoff!! Firestone charges $138...as an FYI. Don't get carried away with their family run business BS!!! read more

Honest, reliable and stands behind their repairs! Been using them for close to 2 decades without a problem.

I've been taking my AMG here for 15 years and never had a problem. However, on a recent service visit to repack bearings among other things, the bearings failed which caused a problem for the brakes. Unfortunately, I was in San Fran and needed a tow to San Jose. It was definitely frustrating, but I understand things happen. And given it's the first time in 15 years, that's not bad. But the way they handled it is the reason for the 5 star - no excuses and promptly fixed it the same day. They also offered a complimentary service for my troubles without me asking. Would not hesitate to go back. read more

I've been getting my C63 serviced here for years with Mike and the quality was met every time. I saw Mike twice a year, every year because I took my car to the track and it required changing my fluids often. The experience was always welcoming. Now that Mike is no longer around, the service is not the same at all. I can no longer use my high-temp track fluids or track brake pads because new management states they only use OEM now which is not safe for my track purposes. I thought I give this place another call recently and was met with rudeness when asking for an "OEM" coolant flush, "You only need to change coolant once every 150,000 miles." I understand where he's coming from, but I track my car.. so what if I'm paying you for your services? It shouldn't matter. I'll be parting ways now. Thanks for everything, Mike. read more

Very professional, courteous and efficient service. They opened promptly at 8:00 am and checked me in right away. I had an appointment scheduled for a service A oil change for my vehicle which took about an hour.   They also found the source of my leak. I had taken my car previously to local repair shop and they said that the leak was small and that I could watch it. But at Mercedes Exclusively they explained that it can be a costly repair if I hold off the inevitable. I appreciated the honest feedback and detailed information.   I also liked how in my receipt it had even more detailed information about their findings! It listed my tire tread remaining measurements, brake pad lining remaining measurements as well as battery health and tire pressure.   I appreciated the clean waiting area with complimentary WIFI. It's a small space but efficient. It gets a little cold inside so I recommend bringing a sweater. I was able to get some work done while waiting.   Looking forward to continue coming in for services. I will be bringing my car back to fix the leak in a few weeks. read more

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Brought my 2013 SL 550 for service as it was due for a Service B. Tony and Mike and their team do an outstanding job and are friendly, curtious, and knowledgeable. They will give you honest feedback as to what needs to be done and what can wait based on driving habits. I have been coming here for years with all of my Mercedes and can't say enough good things about them. They will also tell you the price before they get started to make sure there is an understanding what what will be done. Thank you Mercedes Exclusively for the great work and experience for something that is usually a headache! read more

Mercedes Exclusively - Auto Repair Near Me - Santa Clara, California

Took my SLK back to the shop for service, and had a pleasant chat with the manager and cleared up the previous misunderstanding. Service was once again great. It's definitely a more professional feel than the "mom and pop" of the past, but it's all good. I'm happy to be returning. read more

I have been taking my Mercedes to them after the 4 year dealership service contract expired and they have been servicing my car really well and with no made up charges. Overall charges are also very reasonable and definitely lower than the dealerships. read more

Amazing service and very transparent with everything. Their prices are almost half of what Mercedes Benz themselves will quote you for a service. And they were able to take me in within a week. Their service was quick (only took a day) even helped me close my sunroof at no extra cost because the motor stopped working! I had to fix a leak in my front axel cv boot and they did it with ease at half the price of what Mercedes Benz San Jose was quoting me for. Mike was kind enough to explain everything to me and the master technician did a wonderful job on my car - they really do care about the condition and well being of the car and don't try to make things complicated or charge you extra for things. It looks like they topped off my liquids and tire pressures too and checked my tires for me. Honestly this will be my new go-to service spot for my car in case I run into any future issues. No wonder this place has so many good reviews because it really is one of the best services. They provided me with a free car freshener of a Mercedes car at the end which was a nice touch too. read more

Brought my 2022 GLE 350 to get checked because we kept hearing an odd noise on the right side of the front of the car. We got the brakes replaced at Keystone Auto Service but we didn't think the problem was related to that... we were wrong. Jesse helped us out on the spot, he went on a drive with us to listen to the sound and after mentioning the recent brakes service, he mentioned it could be related to that. After the drive, he checked it out and noticed one of the calipers was falling out... the shop we took it too forgot to add one of the screws and the other one was loose. Jesse put it on the lift and put new screws that he had as extras. I've never experienced so much care, professionalism and transparency at any other automotive shop- I can testify you will get the best value and quality here. Jesse has close to 30 years of experience working at Mercedes of Steven's Creek and Porche- him and Mike bring over 60 years of combined experience and excellent customer service! We will be coming back to service our vehicle at Mercedes Exclusively! Thank you Jesse! read more

Mercedes Exclusively - 2022 GLE 350 - Auto Repair Near Me - Santa Clara, California

First time there and everything was as it should be. Calls were answered promptly, able to schedule within 2 days, dropped off car with no issues, service was done on time, contacted me to confirm completion, reasonably priced and itemized work order. Car is running fine so far. The entrance is tricky to maneuver and there is no parking so you have to double park or park behind the building. read more

My go to place for AMG. Been going here for many, many years - just finished service on my AMG w/ nearly $250K miles. Still runs great. Tony and his crew are great - honest, great work, reasonable prices. They don't recommend things unless needed - you don't feel like they're trying to upsell you like many dealers or other shops. Rare find. read more

Unprofessional - I've never used Mercedes Exclusively for service before, but I could tell it was poor service after just one phone call. I asked the woman who answered the phone twice for an estimate on a specific repair, and she was rude. I understand that a diagnostic fee may apply if they need to inspect the vehicle first--but if you're a professional, you should have a rough idea of the cost for a common repair. And even if you can't provide the estimate without a diagnosis, there's no reason to be rude or raise your voice to a customer. I'd rather pay more for respectful, professional service elsewhere. read more

Been going here for 10+ years for 2+ cars. Very honest, timely, and do great work! Couldn't recommend them highly enough.

Based on Yelp and CarFax reviews, I decided it was a pretty safe bet to try Mercedes Exclusively for my first Mercedes oil change. I'm deciding to go with 5,000k oil change intervals instead of the 10,000k recommended by Mercedes. When I called on two occasions to ask about prices and then to make an appointment, each time I was greeted by a very friendly and helpful woman. The day before the appointment, the same person called to confirm my appointment. I arrived to Mercedes Exclusively and was helped by Mike. He was also very friendly and got me checked in quickly. The waiting area was clean with tables, power outlets, and a charging cord with multiple connection types. After leaving, I found a few packets of courtesty sanitizing wipes along with the business card of the technician that worked on my vehicle. I thought that was a very nice touch and also keeps each technician accountable for their work. I will definitely be returning to Mercedes Exclusively. Their prices compared to the dealership along with excellent customer service has earned my business moving forward. read more

Amazing service! We done service with Mercedes Exclusively for 2 years now. The service has been great and price was reasonable. Highly recommended. read more

Mercedes Exclusively Repair Which my car abuse by the dealer dishonest Want you to buy a new car Mercedes Exclusively toes to toes to give my C230 quality repair that dealer put so much garbage in repair I'm very thankful Amazing repair by all tech Jesse and all technicians of Mercedes Exclusively Thank you for being their for my car rescue Edith Watkins 4082428965 read more

Fairly priced service for my 2020 glb 250. Friendly staff, no pressure, they just recommend what you need. Thank you Troy!

I brought my 2021 GLA here for Service B and will continue to service my Mercedes here. They are honest, reasonably priced and stand by their work. Thank you so much!! read more

Mercedes Exclusively - 2021 GLA - Auto Repair Near Me - Santa Clara, California

Fast and efficient service - very responsive and good Followup They even got me a quote for body work from a nearby vendor read more

Tony, Jesse, Mike (service coordinator), Mary Jane (front desk customer service) and all the mechanics at Mercedes Exclusively are top notch! The shop has thrived over 18 years since it was first opened because of a ongoing focus on customer satisfaction and quality workmanship at a price that is fair (certainly lower than the dealership by a good margin). I was impressed at how fast they replaced the radiator, water pump, and serviced my C320 transmission (I'm the original owner and the car has just under 180,000 miles - it's been a very good car ). I highly recommend this Mercedes repair shop. read more

Another job well done. Mitch and John had another challenging job at changing out my steering column on a car which has been modified. A great job cleaning up someone else's mess. I strongly recommend this shop! read more

Mercedes Exclusively - New bracket. - Auto Repair Near Me - Santa Clara, California

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Really enjoy working with their team of mechanics. Very, not eligible and fair. Glad that I have a place to take my car to.

I have gotten some transmission work and car servicing done here! Price is fair. The owner is an honest and kind man, and the techs here are knowledgeable and great. It is also very easy to get an appointment here. My car is always running great after I pick it up. They also got some cool goodies at the front (flashlights, air fresheners, mints, and magnets). I love getting these goods after I get my car serviced. Great way to advertise their business! Mercedes Exclusively, you guys got a lifelong customer! read more

I have been coming to Exclusively for 3+ years now. They are total professionals, always providing good service and reasonable pricing. Today, Tony fixed my broken driver-side mirror complementary; they don't want you to spend money if you don't have to. Check out the attached before and after photos. You can ask for Mike when you call for an appointment; btw, they do everything else for MB very well too. read more

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Thank you for replacing my bulbs and vacuuming my drivers seat. Such a wonderful complimentary gesture. I appreciate your service, the value you provide and your thoughtfulness. read more

I wrote a previous review in 2016 and since Tony has moved the shop to Scott Blvd, I thought I would update. Mercedes Exclusively is a fantastic shop that takes the fear out of owning a Mercedes as I have had a few over the last 10 years. They are honest and capable. Prices are good and the quality of workmanship is great and they stand behind their work. I actually look forward to my annual services (if you can believe that). Its nice to have a shop like this as there is no worry of being upsold or lied to. Need more shops like this. read more

Service is great! Always attentive to help you save some bucks while keeping your car as new. I would highly recommend them! read more

I have been taking my vehicles to Tony for a long time now and recently dropped off one of my newer vehicles. It's always a pleasure to see Tony and have him work on my cars. I'm happy to report they still do a great job at very reasonable pricing. You will not find a better Mercedes Benz mechanic. Please support his shop as they are a godsend for us Mercedes Benz owners. read more

1. Using my real name or nickname is by choice, not necessarily a bad motive. I am disappointed as a customer that you would accuse and assume that a customer would be using it to hide behind a bad motive. 2. My brake had been checked on prior and does not need to be changed. Unless you have photographic proof, I don't believe I have the need to change it again. 3. I had put my faith in you as a professional mechanic. I do not feel seen, heard, or understood. I don't need to elaborate more on that. I also very much do NOT appreciate your hostile attitude. I don't need that. You've also made your Yelp and your shop feel like quite a hostile platform/place. You accuse your customers of being absolutely horrible when they're just giving you an honest comment about their experiences in their Yelp reviews. 4. As someone who works in customer service, I would hope that you would be accommodating to your customers. it would have been helpful to see that you were open to growth/improvement. How you use personal emotions to do business is unprofessional. read more

Look no further; this place goes above and beyond for there clients! Jesse was so accommodating and knew exactly what was wrong with our family car and fixed the issue. We have now found our go to place for our vehicle! read more

My long over due update: I forgot to mention that the Benz dealership wanted $1600 for 4 new breaks and rotors. 1.5 years later Tony replaced my front breaks, NONE of the rotors. When I finally sold my Benz the Summer of 2018, it was still riding on the factory rotors and rear breaks and it was around 67K miles. read more

Mike of Mercedes Exclusively is amazing guy! No- nonsense, honest to goodness above and beyond quality customer service. This person and his team are an " endangered species" keep up the good work. God Bless you all! read more

I have had my E350 (2014) serviced by Tony and Mike for about 5 years. Excellent, transparent and honest pricing with Mercedes exclusively. About a year ago, I got my seatbelt wrapped around my driver seat. Could not unlock the seatbelt. It was last Christmas season and after about 10 minutes they got it back to normal without charge. This week my auxillary battery light on and off. Brought it in and fixed it that day. Great service! The only negative I would say about them has been corrected since they have moved to Scott and Walsh Avenue. Their old place which was closer was a very tight parking lot and difficult to get to during rush hour. Good location move. read more

I like my experience with Mercedes Exclusively. My previous Mercedes was always maintained by expensive dealer. I decided to give this shop a try. I am very happy about their service provided and the price. Thank you! read more

My mom, dad and I have all been coming here for years. Tony and his team are great. If you are looking for quality, expert service and professional customer service..this is the place. I even came by unexpectedly to have them check my tire pressure and they were happy to help even though I didn't make an appointment. Tony's 5 star Yelp rating speaks for itself. read more

The rain season was bad this year and caused many pot holes which I was effected by. While shopping around for an inspection, many places were charging a premium. Mercedes Exclusively was able to check out my E300 and discovered a bent wheel. They were able to give me a recommended shop without being pushy or sales-y. I appreciate the integrity, professionalism and service here! Highly recommend! read more