Service was as described, I received all text messages regarding the service and could watch via camera the work on my car. Thank you, team!

was doing an alignment and it went super smooth and fast. definitely recommend the staff was very friendly read more

Dishonest business. I'd hear stories about shops that will lie to customers to upsell unnecessary repairs and thought those were exaggerated, sad to say that this shop is one of those. I went in for an oil change and to ask some questions about the routine maintenance. They were helpful at first but quickly changed the tone of the conversation into serious/urgent to flag "needed" repairs. First they told me that my front tires were balding and close to 1/32 tread, needing replacement almost immediately. I thought this was odd because I replaced those tires no more than a year ago. I don't drive aggressively and I've made sure my alignment was correct. I included photos of both the flagged tires to show they are nowhere close to 1/32. Then they told me that the rear shocks also needed to be replaced because one of them was leaking. I'm aware of what a leaking shock looks like, but I wanted to trust them. I confirmed with 3 other shops that they were fine and not leaking. Together these would have costed me over a thousand dollars in unnecessary repairs, leaving me extremely disappointed and frustrated with this shop. The oil change was fast/proper. I no longer trust this location anymore and think others should be aware of what they're doing read more

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Amazing service! Have been using them for a while now for regular maintenance. Will be coming back. read more

Huge thank you to Andrew, Israel, and the team at Stress-Free auto for the inspection and tire replacement today. Even when their system was down - Israel went above and beyond to get a similar tire set from another location. Despite not having their computer system the shop continued to run and clients were able to receive their services. The waiting area similar to other Stress Free Auto locations is clean and I was able to check emails while waiting. Again- cannot thank the team enough. read more

I did not rush to write this review because I wanted to confirm the mechanical issues that were not identified during my visit. I came in for engine noise and a developing steering problem, but the complimentary inspection with the suggested oil change did not address my concerns, and I eventually had to go to another mechanic. --- I brought my car to the Stevens Creek shop because the engine noise was noticeable during cold starts and the steering felt off. The employee suggested an oil change because it included a "complimentary inspection," so I agreed, expecting both issues to be checked. The report recommended a steering rod repair and wheel alignment, but never mentioned the engine noise. The alignment recommendation was surprising since I had purchased new tires from this same location only a few months earlier. When I called to ask about the noise, I was told the free inspection was limited to a visual check and did not include diagnosing active noises or moving parts -- something that was never explained beforehand. A suspension concern from a previous visit was also left out of the latest report. When I asked what was actually inspected and requested clarification on the recommendations, the employee did not provide a clear explanation. The conversation ended with the employee saying we would continue later and then hanging up on me. At pickup, no one mentioned the unresolved noise or the phone call. Furthermore, the follow-up customer survey referenced the Fremont location instead of the San Jose shop I visited. I thought I had found an honest and trustworthy shop, but this experience changed my opinion. Based on the service and communication I received, I cannot recommend this place to others. read more

Why there is no 0 star!!! I had a terrible experience with "Stress Free." Don't let the name fool you--it was pure stress. Looks like Gemini was fooled as well and recommend the shop to me. The Bait: My Tesla AC was out. They told me over the phone it likely just needed a $299 refrigerant recharge， not likely a compressor failure. The Scam Quote: After "inspection," they claimed my Control Arm was broken and quoted me $4,000+. I later went to Tesla Service, and the actual cost for the same repair was only $700. Contradictory Diagnosis: After charging me $299 for the recharge, the AC still didn't work. They then changed their story, claiming a "severe leak" and a bad compressor, quoting a $20,000 repair (20+ hours of labor!). They even claimed they'd seen "5-6 Teslas with this issue recently" to scare me, which is totally opposite to what they told from the phone. The Reality: I took it to Tesla. There was NO leak. The compressor was fine. Tesla simply performed a software reset and recharge. My total bill at Tesla for BOTH the AC and the Control Arm was only $2,300. No Accountability: When I asked for a refund for the useless $299 service, they said, "You asked for a recharge, we gave you one. It's not our fault we can't reset the software ." I didn't come for a recharge; I came for a REPAIR based on their recommendation. read more

I just spent $2K during my latest visit, but I feel confident that I'm getting excellent service at Stress-Free Auto Care. The service technicians measure everything with digital readers and take pictures to prove that my issues are legitimate. I hadn't been in for a visit for 14 months and they found (1) worn tires that hadn't been replaced in 5 years, (2) broken tire pressure sensors, and (3) high moisture in my brake line. We debated the merits of delaying service or addressing issues now, and I decided it would be more cost effective to address the issues now. I appreciated being involved in the decision making process and being able to ask questions to get more clarity. I've been a loyal customer for several years and I plan to return for many more years because the service is transparent, reliable, and friendly. read more

I was having oil leak problems, stress free repaired. I'm happy. Car's running great! Thank you stress free auto!

I reached out to several shops using Yelp, and they were quick to respond. The quoted price was reasonable and it was very easy to schedule an appointment for the next day. They were able to complete the requested tire rotation and inspection on time and for the price quoted. They found one important issue during inspection and several minor issues, all of which were clearly communicated via their text system with links to pictures and details. Although I have not gotten the additional work completed yet, the quote they gave me was reasonable. The shop is clean and has a nice waiting area and the staff were pleasant to work with. read more

This place makes life so much easier when it comes to car issues. I've usually been able to come in on the same day. They help me to understand my car in layperson terms. They are part of the Costco auto program, so prices for Costco members are reasonable. And they even have a Lyft coupon to get you back home, and complimentary chips! read more

Stress-Free Auto Care /Tires Unlimited - Tires Near Me - San Jose, California

Due to my driving skills and hitting something on the road which caused a gash in my tire I pulled to the nearest tire shop off my nearest exist. My co worker actually came here a few weeks ago since she had a nail in her tire and said they had her in and out quickly! I came during lunch but someone was nice enough in the middle of my breakdown and looked at my car and had me all set up with options before waiting on a tech to return from lunch. Didnt have my tire in stock but was able to put on my spare. Great customer service!! Kept on checking on me while a tech returned. Offered multiple times snack and coffee and wifi. Reasonably price. Waiting area is very cozy. Def recommend this place!! read more

It was a great customer service that I have ever seen Highly recommend you to try it and enjoy the hospitality of the service advisors read more

This was my first time ever going to a stress free auto care and let me just say that the reviews didn't not disappoint. Israel was the service provider that helped me out and he was extremely welcoming and helped make the process as easy as possible. I than had to go to work in uber since I had no car and Israel made sure I was set up with an Uber during my lunch to go pick up my car which I was very thankful for. I got a decent amount of work done on my car and for the amount of work I got done the total was a lot better than expected. Overall I'd recommend this place to my peers any day! read more

They were quick to respond and helpful as well as open with their availability. Their team of professionals were helpful with any questions and concerns I had regarding the work, they gave me a good timeframe for the work and I couldn't be more grateful for their help! read more

I initially had a frustrating experience with my scheduled appointment because I was told there would be a several-hour wait despite having an appointment time. As a customer, I believe scheduled appointments should be honored as closely as possible. However, I want to update my review because the manager personally spoke with me, apologized, and explained what happened. I also apologized for my reaction, and we were able to clear things up respectfully. I rescheduled for 9:00 AM, and this time they honored the appointment and completed the work on my car in a little over an hour. I appreciate that they listened to my concerns and made the effort to make things right. We all make mistakes, and what matters most is how a business responds when issues arise. In my case, they took responsibility and followed through. Thank you to the manager and staff for addressing the situation professionally. read more

had to bring my car in last minute and they were able to fit me in, which I appreciated. staff was friendly and explained what needed to be done without making it confusing it did take a bit longer than I expected, but they kept things clear and the car has been running fine since prices are not the cheapest, but for the convenience and service, it felt reasonable. read more

I visited this place after getting a flat tire from a nail. I went ahead and made an appointment and they were able to fit me in for an appointment the next day, hence the 2 stars. I arrived early for my appointment, about 15 minutes early. I walked in and shared that I was here for my 8:30 appointment, I explained that my back right tire was flat due to a nail. The guy behind the counter just looked at me without saying anything for a minute, so I asked him if I can check in. His response was "maybe you can start with giving me your name next time." I responded that he could also just ask people their names when they come in to check-in for their appointment. I just felt that was quite rude. About 2 hours later, I received the update that my tire could not be fixed. I was told that by driving on the tire (air was put into it), it ruined the integrity of the tire and caused a heat ring. They shared information about tire options if I were interested in purchasing one. I asked them if they could put air in my tire so that I could take it elsewhere. I ended up taking it to Costco that same day and it was fixed with no problem. I will say, at least, that I am grateful that I was not charged anything. As an added note, cost was quoted to be $60 for tire repairs, other local places quoted $30. When I brought this up (before I was told it couldn't be repaired), the guy told me he could knock $10 and consider it an online booking. So, cost was also more than other places. read more

Stress-Free Auto Care /Tires Unlimited - Nail in my tire. - Tires Near Me - San Jose, California

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Solid 5/5 rating I will be a returning customer: I went in for a pre-purchase car inspection. Ony & Brian were my two helpers today- excellent customer service and swift follow-up. (Thank you both!) It didn't begin on great terms at first. In the beginning, I got in contact with a representative to inquire on availability & cost for my service. That phone call led to another. At the end of it, I wasn't relayed concisely the correct information I needed for my appointment. So I go into the shop to confirm payment to find out about some discrepancies. This is where Brian steps in swiftly to find more information out. He was so optimistic about making sure I was taken care of. Ony went thru some records and noticed them as well; he then escalated my case efficiently to upper management to get my case settled. This whole process was smooth! I felt so taken care of. I was captivated by their initiative to seek a solution asap. read more

Stress-Free Auto Care /Tires Unlimited - Tires Near Me - San Jose, California

Made an appointment at 1:30pm, came in at 1pm and was told it would be done in 2 hours (just for an oil change). Went to valley fair for 2 hrs and a half and came all the way back just for them to say they forgot to assign someone to work on my vehicle. Didn't even get any apologies or partial refunds for wasting 2 hours and a half of my time... So I have to wait 1 hour and 45 minutes more.. read more

Stress-Free Auto Care /Tires Unlimited - waiting room - Tires Near Me - San Jose, California

Ali and Israel are great. I feel comfortable asking questions regarding repairs and products knowing that they will give a knowledge based honest answer and not just try to make a sale. I also like the updates regarding my vehicle when it is in their care and the complimentary inspection and results they provide. Their pricing is fair and I would recommend anyone looking for a Stressfree auto repair shop to come here. read more

Love the communication that they are in constant update with your issues. also, I really like their pictures that they display every issue.

I had to car services done in the same day. One for me and one for my mom Talk about stress free! Damn- the guys handled it so amazingly and hands down the best crew to chat with. Thanks for the amazing work and did not push anything on me and gave great advice. Will be back. Thanks team. Carla Leonhardt San Jose read more

I had a really good experience here. I initially brought my car in for an oil change and a brake inspection. They did a thorough digital vehicle inspection and actually found some extra issues I wasn't aware of. Because of the additional work, it took a little longer than I originally thought it would, but I really appreciated their communication and attention to detail. While it may not be the absolute cheapest place in town, the pricing was very reasonable for the quality of service. Highly recommend!" read more

the staff was very friendly, service was prompt , and they did not attempt to upsell. They also provided a Lyft. highly recommen!

Very easy to make appointments and clear communication with additional service prior to starting any service

WOW!! Finding this place was such a win. I'd been having some issues with my car (weak ignition, rough idle, etc.) and they were able to get me in the same day and texted a link to their inspection results only a couple hours later. They gave me 50% off the first hour for the diagnostic too which really meant a lot since I hadn't even asked about any specials yet. They determined my (very new) battery was the problem and recharged it for me, checked a couple times to make sure it was still running well, and sent me on my way with several options should it start having issues again. I appreciated that they were honest and mentioned a few things that they could do, but weren't entirely necessary, so that I could make an informed decision and gave me a timeline on when to complete some of the more urgent items. Will be recommending everyone I know to go here!! read more

Everyone is so friendly & accommodating, they reviewed all my issues & clearly informed me all work that was required.

Had a puncture and I called Costco for an appointment and was told if have to wait 4 days. Then I remembered I bought my tires from SFAC because I was tired of Costco's long delays and their limited focus on tires. I brought my car in early morning and the puncture was taken care of within 2 hours, *and* I had a list of items that I will need to check out at my next service to keep my car running well. I really like this service. read more

We love Stress Free and they're right down the street. I love how transparent they are. You can watch your car getting worked on by video. I feel safe dropping my car off here. The GM and the whole crew are great. read more

While I am not typically a big techy person, I did appreciate the board showing me the progress of my vehicle, the on-line scheduling and the extensive report with photos of my 2010 infiniti ex 35. I had just had tired rotated at costco and i quoted whether they needed to be changed out and was told "no." Stress free told me they needed to be changed due to uneven wear on the edge and showed me photos. They offered to price match. While I will purchase tires at Costco because they are closer to my home, I will return to Stress Free Auro because they are very comprehensive in their inspections. With an older car it is vital to keep ahead of issues. I appreciate their diligence and also their acceptance that I prefer to buy the tires at Costco as I always have - but use their services for everything else. read more

Loved being able to request an appt online. They were able to take my car quickly (nail in tire) and even had a service car I could use on a short term basis. Word was done very quickly and with OEM tires. read more

I took my 2023 Model Y in for an alignment. Stress-Free Auto Care started with a safety inspection, and pointed out some things to think about for the next service, including an underhood cover that was missing on the car! I liked their friendly staff, their waiting area with Wi-Fi, coffee, power .... and most of all they were quick, reasonably priced, and easy to do business with. read more

I had a very disappointing experience with this shop due to misleading pricing practices. Before booking, I did my due diligence and spoke with two different employees who both quoted me a range of $470-$510 (pre-tax) for a battery replacement. Based on those confirmations, I booked the appointment. However, upon arrival, the price suddenly jumped to over $750. They claimed estimates are based on average costs, and additional programming was required on my vehicle--details that should have been mentioned during the two previous inquiries. This felt like a classic 'bait-and-switch' tactic designed to get customers through the door before inflating the price. I value transparency, and unfortunately, I did not find it here. I will not be returning or recommending this establishment. read more

Made an appointment. They set it as 1hr total time. Arrived a few min early. 1hr scheduled tire changed started 3 hours later and still not ready 4 hours later. read more

I always bring my truck here for service. Gene has always been so easy to work with. They make car repair painless!

UPDATE to my original review: I want to clarify and document exactly why I was frustrated and why this business's response here contains multiple inaccuracies and further deflection. 1. The reason I followed up and pressed for clear answers is simple: over the phone, I was told "we can't do anything unless and until the car fails again." I specifically asked "Should I just take it to the dealer?" and was told "No, they will tell you the same thing." Only after I kept asking about the codes did the staff even mention the ignition switch issue. 2. My frustration was never about demanding a free diagnostic. I made it very clear--politely--that the car is driven by my wife and this was a potentially catastrophic safety failure. It was not acceptable to just wait for the car to die on the freeway. 3. There was no mention in the follow-up call about any formal diagnostic option. If that had been offered clearly and professionally, I would have considered it. Claiming otherwise now is simply not accurate. 4. The staff's rude behavior has been reported by other customers. Another review by Holley L., dated the same week, describes very similar treatment. This is not just me. There is a pattern. 5. The person who became aggressive was Gene B. It is odd that the business reply here appears under the name and photo of a woman, Eunice S., who did not speak with me. Why is the owner hiding behind another name to post a response? 6. Gene B. did follow me outside in an intimidating way. Saying otherwise is not honest. My wife witnessed it and felt threatened. Her exact words were "They are lying--why would we ever deal with such low-lives again?" 7. For the record, there IS a recall on the ignition switch module. Anyone can call any VW dealer and verify this themselves https://www.consumerreports.org/cars/car-recalls-defects/volkswagen-jetta-recall-to-replace-faulty-ignition-switches-a6417391360/ 8. Finally, the tone of the business response is extremely unprofessional. Rather than reflecting or taking accountability, they immediately accuse a paying customer of lying and fabricating. That speaks volumes. Overall, I stand by every word of my experience. Other customers should be aware of how this shop operates and how they treat people who ask reasonable questions about safety-critical issues. I am also following up directly with Stress Free Auto Care management, including Yinon Weiss, to get a proper response. Original Review Avoid this place if you have any serious issue with your car. We came in and explained clearly that our VW Jetta's head unit and instrument cluster were shutting off while driving. This is a critical electrical failure. They asked for $250 for diagnostics, which I declined because I planned to take it to a dealer. They then offered to do a battery, alternator test, and scan for $75, which I agreed to. After the scan, they told me they "couldn't find any active issue" and that they would only be able to diagnose it if the problem happened again. When I asked if I should go to the dealer, they insisted the dealer would tell me the same thing. I pressed them because this is a catastrophic safety problem. Only then did one of the staff mention that the scan showed an ignition switch "run position high voltage" fault code, which could explain exactly what I was experiencing. When I asked if they could replace the ignition switch module, they checked their system and said they couldn't order the part. I also asked them to replace the key fob battery, which they did for an additional $25. The worst part was the way I was treated when I questioned why they hadn't suggested replacing the ignition switch or guided me to the dealer earlier. The staff became extremely rude and aggressive. One employee actually rushed up to me in a threatening way. This is completely unacceptable behavior in any business. I then took the car to the dealer, and within minutes they confirmed there was an open recall on the ignition switch and agreed to fix it for free. If you have any critical or complex issue, do yourself a favor and go elsewhere. In my experience, they did not show the analytical skills or professionalism needed to diagnose and guide customers on serious problems. read more

Very custom focused - making everything easy for customers. It gives very detailed report on diagnosis. Will go back in the future.

Stress-Free Auto Car provided a very honest service at a fair price. I Highly recommend it.

Seamless process. I love that they didn't put any pressure on me to do the other recommended services even though they performed a complete analysis on my car. It's nice I can have that to reference later. They were really nice and so easy to text. read more