I have been a loyal customer of Mac's for many years, and I have never been let down. Their service…read moreis always top-notch, speedy, and comes at a fair cost. Recently, I faced a situation where one of my tires went flat after hitting a curb, and another tire had a slow leak due to a nail. The team at Mac's efficiently repaired both tires, getting me back on the road promptly. I cannot speak highly enough of Mac's when it comes to handling any tire-related problems--they truly have an exceptional crew!

I had a pesky leak on my left front tire that only got worse the more I prolonged it. At first I…read morewas able to put air in the tire and it would last for around 3-4 days but now it was only good for hours before my tire would go flat. To make matters worse all four of these tires are basically new and less than 30 days old! Anyway, this whole thing was driving me nuts, so I started shopping around for a place. I remembered this local place that allowed you to drive up for on-the-spot repair and they work on your tire(s) while you wait in your car, so I decided to give them a try and I'm really glad I did. When I arrived there were a couple of cars ahead of me, which wasn't a big deal since this place is similar to a drive-thru you allowing you to conveniently wait your turn in your car. They work pretty quickly here and before I knew it I'm pulling forward to get my tire looked at. The mechanic was friendly, respectful, and took the time to listen to what was going on with my tire. He quickly got the tire off, diagnosed the problem, and explained what needed to be done in plain language. The problem was with the valve stem, which had a leak. The mechanic got right to work making the repair and explaining to me what he was doing. The work was done efficiently and correctly, and he made sure everything was explained to my satisfaction. There was no pressure, no upselling, and no runaround; just honest work and solid service. Oh, and the cost of this repair was less than 25 bucks! I couldn't believe I received this much service and such great work at this price point. What makes this place stand out to me is the customer service from all of the staff, but in particular the mechanics themselves that are actually working on your car. Usually, the people working on your car are hidden in a garage somewhere while you wait in a waiting room, so you never actually meet the mechanic working on your car. At Mac's you are up close and personal to the mechanic. That's a huge plus in my book. You can tell this is a local business that actually cares about its reputation and all of the customers coming there. It's the kind of shop where they remember you, talk to you with respect, and make sure you leave satisfied. If you're tired of chain shops and want to support a local business that does quality work and treats customers right, this is the place to go. They earned my trust, and I'll definitely be back for future tire and service needs. Highly recommended!

Not a trustworthy business. They do shotty work and do not stand behind it. Took our car in to…read morehave it fixed. These used the wrong parts and the service light sensor kept coming on. After taking it back to Auto and Tires multiple times and having them "resetting the sensor" we finally took it to the dealership. $3500 to fixed their mistake (most of that was labor cost). The Mgr Muhammad would not call me back one get on the phone with me.

If I could give this place negative 10 stars, I would. They tried to charge me double for…read morereplacement tires, but I checked the prices first. Ladies, be AWARE--don't come here!

The best auto repair shop in DC! The service managers are knowledgeable and they are honest. They…read morerun the business with a caring approach by offering alternatives, cost saving advice and warranty on all work.

Excellent and honest pricing with FAST service. I drive a Porsche Cayenne & I am always dreading…read moreservice/repairs, but I had no issues at all & will be a regular customer.

TLDR; good pricing for tire repairs and TPMS replacements…read more Went here to get my car's TPMS light checked out. I was informed that three of my sensors were dead and needed to be replaced. The team had the necessary parts and repaired all TPMS sensors in the tires within that same hour. It very quick, easy and headache free. Everyone i interacted with was very nice and welcoming. I would say it was a very good price and value considering I came and left with my issue resolved. Definitely will be back here in the future.

First time here but the car has been here before . Genes/ Jean's mom, Lori, greeted me warm and…read morecozy with a welcoming hot cup of coffee make perfectly JUST for me. The day before I sent Jean picture of my tires with numbers and he valued my pockets to appease safety and concern with assuring what would be best for me. Upon my arrival, a gentleman powered with a smile ( Sonny) , helpful and knowledgeable, shared that I had the tire locks in my hand . I had no idea what I was holding, I was looking for them. My customer ticket was already drawn up. The only thing to do was relax, sip (tea) coffee and be on the way. I'll tell you, mornings are the best! You get the best part of a persons vibrancy, positivity and enthusiasm! I was recommended to visit and very much satisfied. I did t get to meet Jean so I'll see you in six years when I'll need four more new tires. Thanks for your honesty!

The service I received today at the Goodyear on Bladensburg Road NE in Washington, DC was…read moreexceptional. Dwayne provided outstanding customer care from start to finish. I initially called to confirm the tire size on my truck, which I originally purchased from this location about two years ago, as I was considering getting replacement tires from the Chevy dealership on highway 210 in Maryland. However, after speaking with Dwayne and receiving a quote for the same tires I previously purchased, my plans changed immediately. Dwayne was patient, attentive, and genuinely committed to helping me. He took the time to research the information I needed, called me back promptly, and kept me informed throughout the process. That level of communication and professionalism speaks volumes about his customer service skills. Even with the location's busy schedule, he never appeared irritated or rushed, even when I had to call him back multiple times. When I arrived, I did not have a long wait because the tires had already been ordered earlier that morning. Dwayne continued to keep me updated and assured me that my truck would be taken care of with great attention and care. This is the type of customer service--and fair pricing--that creates loyal, repeat customers. Because of the excellent experience I had today, I will continue to return to this location for future tire needs and any work on my truck. Thank you so much, Dwayne. Your professionalism is truly appreciated.

I recently went in for an alignment and was greeted by two incredibly pleasant employees. From the…read moremoment I walked in, both were welcoming, attentive, and genuinely helpful. As I was checking out, I mentioned that this visit felt completely different from previous experiences. The store manager, Jessica Paredes (though at the time I didn't know she was the manager), asked what I meant. I explained that the older woman who usually works the front has always been mean, dismissive, and honestly difficult to deal with. I arrived today expecting the same attitude. But today was a GOOD day--no attitude, no nasty looks, no negative energy. I was relieved and truly happy, especially for a Friday. Jessica apologized for my past experiences and shared that she was the new manager. I immediately told her I would definitely be returning as a customer. Honestly, the only reason I gave the location another chance was because I didn't feel like driving farther--but I'm glad I did. Dwayne, who assisted me first, was also extremely helpful and kept me updated on the status of my vehicle. And I have to give a huge shoutout to Mr. Clarence, the mechanic--he is absolutely awesome and highly professional. His expertise and thoroughness gave me confidence that my vehicle was in great hands. From a customer's perspective, the front desk is the first point of contact, and the person in that role should understand just how important customer service truly is. Customers should always feel welcomed, valued, and comfortable--especially when spending their hard-earned money. I want to thank Goodyear for making a management change that clearly prioritizes customer service and respects the customer experience. Leadership matters, and Ms. Jessica Paredes is proof that great leadership sets the tone. The improvement in morale, professionalism, and overall experience is a direct reflection of her presence. Excellent job to Ms. Paredes--leadership starts at the top, and it shows in how her staff engages with customers. I appreciate the positive changes and will absolutely return

We're sure there are plenty of other good repair shops, but only a few that I would call great -…read moreand only one that's top of our list. We're also sure there are other customers that have had whatever situational friction worth considering. That said, I doubt the issue lies with Cap Hill Auto. Mr. Charucksiri - Chris - has now over the past couple of years unfailingly rendered repairs and maintenance efforts of the highest quality on-time and within (sometimes under) budget. It's to the point where I texted my partner that he managed to erase history. Your opinion - and mileage - will vary, I hope. I ask you at least to have a look for yourself at the before and after attached here. If you value quality highest, I think you've found the place to go. "Man, money ain't got no owners, only spenders." - Omar Little, 'The Wire' Just note - Chris is easier to get in touch with by email.

Someone sideswiped my parked Lexus and damaged the mirror and part of the front panel. I took the…read morecar to Capitol Hill Auto Service because I heard they also handle minor body work, and they did an incredible job. They ordered the replacement parts quickly, coordinated everything with me clearly, and had the repairs completed within just a few days. The paint match looked perfect, and you honestly can't even tell the car was damaged. Between the body repair, electrical work, and overall customer service, I couldn't be happier with the experience.

This is my husband's review: My pregnant wife's car got a flat tire in SE while I was stuck at…read morehome with our 2 year old. These guys were out there within 20 minutes of our call and had her on her way very quickly. Fast, professional and friendly service both on the phone and when they arrived, cannot say enough great things about our experience. Going to keep their number saved in my phone in case of future emergencies. Highly recommend. I will only add: It was pouring outside, so Ty had me wait inside the car. He unloaded and loaded the trunk for me so that I could stay safe as a 38w pregnant woman. I appreciated that when he was done he said, "Do not drive over 50 mph with this donut tire and be safe." He is super friendly, kind and efficient. Definitely will use him in the future if we have auto problems in the DMV.

Made a phone call and he arrived on time, fixed my flat. Very easy and I highly recommend.read more

Brought my car here as i caught a cracked rim/wheel and had to be towed to the nearest shop…read more Pros They provided my car with good work. Cons They had my car for 24 hours and i had to call them to ask for updates. They gave me 8k estimate for a full scope of work that was needed. I declined all but what my car got towed for and 3 new tires. That total cost was $1500 When my car was ready they called me 15 mins before closing so i could not get my car until the following day. Would not have been an issue but they parked my car on the street where it received a ticket. When i mentioned the ticket they collected it and said they were going to pay it. A month goes by and the ticket has not been paid and it doubled. I didn't follow back up before the month went by because my dad passed 10 days later so it was not on my mind. When i called the shop to explain about the ticket they said they don't usually pay this kind of parking ticket. Lol after it doubled they conveniently do not pay this type. All of this could have been avoided had they looked at the ticket type and called me to notify me. They will never get anymore business from me. Sad because all they had to do was call the customer. Amended 5/6 The GM Mike called me to rectify the situation. He listened to me and apologized for the level of customer service I received. Being that this location is in DC and has a small lot they easily run into issues with ticketing. He made sure the ticket was paid within an hour of our call. I appreciate small businesses and ones that make it right with their customers.

When I dropped my car off I was assured that it would be in good hands and that I would receive a…read morecall and email that day. Two days later after not hearing anything, I decided to check on my car. Nothing was done to it and it was parked around the block from the shop. I got my keys and just took my car. Read these reviews before you take a chance with these people. All the negative reviews is spot on .

I trust Jindal Andre automotive for all my repairs and maintenance. They are much much better than…read morethe dealer ship.

these people kept my vehicle for 3 months, then decided it was totaled, then stole my subwoofer,…read morecables and other items and claimex they were never there. they are thieves.

Came to me, changed my tire, and facilitated payment over the phone. Extremely communicating…read morethrough the process and patient when my location was hard to find. I would use again.

These guys are angels for staying open so late. I had my tow truck take my car straight here. These…read moreguys put a new (used) tire on the car immediately, took about 15 min. Very friendly and fast. All at 9:30pm on a work night. Tire was a little less than $80 after tax. Happy customer.