Dr. Diana Chao is no longer a practicing opthamalogist at this facility. Not sure where she is or…read moreif she is taking time off, but she was a great doctor. Really cared and understood her patients and also did her best to inform the staff of making sure to provide the best patient user journey. Clean, organized, and is consistent with her appointments. The only thing is that the wait times were deathly because she grew immensely in her role and practice. Highly versed and bilingual allowed her to connect with many different patients of hers. I called today 5/8/25 to confirm and Optic Eye Care has taken over and there is a team of new doctors taking over now. Need to find out where she is. If anyone knows of where she is practicing that would be extremely helpful.

Writing on behalf of my dad as he was the patient, but I took my dad here for a comprehensive eye…read moreexam (where they scanned his retina and dilated his eye) and can honestly say that it was a good experience. Parking wasn't difficult and the facility seemed modern and clean. The staff was friendly and a big plus was them being able to offer a Chinese speaking doctor to my Dad, which makes my life easier. I'm decent in conversational Chinese, but when it comes to talking medical stuff, I'm a deer in headlights. Overall, I would recommend this place.

The whole family just had our annual checkup…read more Excellent service overall from the office staff to the exam room. See you next year. Very detailed and take their time to explain the process.

All OK, when your treatment is done, you can thank Linda Vision, because your eyes health care is…read morein good hands every time you visit: LINDA VISION

Did not notify anyone of the change and employee does not know anything about how handle customers…read more Called office on Wednesday no one returns calls . I paid for a service and someone should stand behind it or refund people . Instead of trying charge me again

They don't respect appointment time. Place is very old and not clean. Staff is not respectful…read more Waiting room is full and no place to sit. Do not reccomend!

What an amazing ophthalmologist. Dr. Lai, has been taking care of me for the past three years, and…read moreI'm very very happy with his staff. Dr. Lai has the most advanced tools and equipment in his office with the highest technology. It's not just a cosmetic job here. It's the knowledge and experience throughout many many years with the highest education from this doctor. He has multiple achievements and awards. He will tell you straight in your face, which will be the truth with his experience. It's always best to hear. Good news and bad news. that's why I chose to be a patient of the (Rosemead) Eye Center. Thank you for being there when I need the top notch ophthalmologist...

Disappointing First Experience With Rosemead Eye Center…read more This was my first time calling Rosemead Eye Center because I was interested in becoming a new patient. I had heard good things about Dr. Lai through online searches, so I was hoping to confirm what insurance they accept and how to use my medical insurance for an eye exam. Unfortunately, the experience fell short right from the start. The person who answered the phone, Sam, was impatient, unfriendly, and noticeably rude when I asked basic questions. Instead of helping guide me through the process, as any medical office should, especially for new patients--she sounded irritated and dismissive. It honestly doesn't matter how good a doctor may be if the first point of contact treats people this way. A front desk representative sets the tone for the entire practice, and this interaction was a complete disservice to Dr. Lai and to potential patients like myself. I ended the call feeling unwelcome and unsure if I should even schedule an appointment. Customer service matters, especially in healthcare. Sadly, this was not a good first impression.

This Optometry office is so friendly. Rosa and Judith are so nice and make you feel at home. Love…read morethere energy. Happy my husband found this place.

I have been coming to Montebello optometry for yearssss now and each visit has been nothing short…read moreof an amazing experience. They communicate with you very well. If they are able to see you sooner than your appointment they will gladly take you in. (Depending on how busy they are of course) but regardless of that they make sure they check in with you and make you feel comfortable. I came in today and Judith was very professional and welcoming! Definitely recommend if you need to get your eyes checked.

AMAZING physicians! PROFESSIONAL/CARING staff!…read moreHands down, the best eye care center in the Southland. Dr. Kay and her incredible team provided excellent care. A million stars!!!

Dr. Jones and the whole staff are amazing wonderful people. I had pretty severe trauma to my eye…read moreand they were able to see me right away and scheduled me in many times over the next few weeks. They were very thorough, took great care of me, and answered all my questions (in person, over the phone, and via text).

Horrible office and Horrible service. Took my mom for an eye exam. Her appointment was at 10:45am,…read moreI'm posting this review at 1:05pm! They have everyone waiting in the lobby for HOURS! I inquired about her long wait and was just told that others are waiting before her. There's people sleeping in the lobby because the wait is so long. They seriously need to improve their efficiency and waiting times. Please DO NOT USE THIS OFFICE unless you're willing to suffer through HOURS of waiting. DLP, DO BETTER!!!!!!

The staff is generally courteous and accommodating, although they could show greater attentiveness…read moreto older patients who may have difficulty hearing. Additionally, if DLP Eye Group expects patients to arrive on time for their appointments, it's only fair for patients to expect timely care in return. Unfortunately, we've frequently arrived on time--or even early--only to wait 30 minutes to an hour before being seen. There also appears to be a pattern of billing for repeated basic exams, such as routine eye chart tests, that may not be necessary for the specific reason for the visit. This raises questions about the motivation behind these practices. Profit, perhaps? Lastly, despite repeated concerns raised by patients, DLP has not addressed these issues in any noticeable way.

Fairly stress free treatment…read more My optometrist referred me to see Dr Jiang due to a horseshoe tear on my retina. After examination, Dr Jiang confirmed the presence of the tear and recommended laser treatment to prevent potential detachment in the future. He informed me treatment can be done right away and asked me to sign the consent form. A couple numbing drops later and he began to laser the torn spot. After about 5 minutes, the treatment was done and it was practically painless. The only sensation I felt was slight pressure on the eyeball from time to time. Overall, this was a lot less stressful than I imagined. Highly recommend Dr Jiang!

My expectations were high for the reviews but.. the waiting to see the doctor is ridiculous, and…read morethe staff needs to learn customer service skills. I don't recommend this place!

I've been coming here since 2016 for my regular checkups and contact lenses. Dr. William is…read moreawesome. He and his team always take care of you and make the whole process easy. He does a very thorough exam every time and makes sure everything looks good with your eyes. I also appreciate that he's helped me out with extra contact packs when I've been running low. They take most insurance. I've been using VSP here with no issues. Pricing on contacts is also pretty comparable to other places, which is another reason I keep coming back. Overall a solid and reliable spot. Definitely recommend.

The front desk staff member had a very unfriendly attitude. While I was trying to choose a frame, I…read moreasked if we could get a recommendation from another staff member. She told us that we would need to make an appointment with him, even though he appeared to be available and she didn't make any effort to check. Additionally, while we were still looking at the frames, she took them from the tray and put them away right in front of us. This felt very rude and unprofessional.

Great doc. He is currently monitoring my sons eyes right now and wants to make sure that the…read morecondition he might have does not affect him or hopefully just doesn't have it

I like the doctor's honesty, patience and gets to the point nor pushes your patients to do…read moresomething if the patient refuses.