I'm sorry. How is this place even a thing in NORCAL ? I'm ashamed and disgusted to say this is the ONLY game in town. Where I grew up. Never thought I'd actually be happy I moved to SoCal. Outdoor schwag at 14.00 a GRAM !? Bahahahahaha they have ZERO top shelf anything. Literally entire place filled with mid grade outdoor. At 90's prices ! What in the ENTIRE F_____ is going on here ? And THE PEOPLE OF SONOMA COUNTY CALIFORNIA TOLERATE THIS ? Who owns this place ? Where did they come from. Certainly NOT a local. No, "living" here a few years does not a local make. This place is a brutal JOKE on THE PEOPLE of Sonoma County. I could care less about your stupid giant remodel. When you have ZERO even B grade flower. ALL the flower is dry dry dry and sun burned, over trimmed looks like C-D grade outdoor. At 14 DOLLARS A GRAM. Hello "mercy wellness" outdoor TOP SHELF is 5.00 a gram and lower in the entire rest of the free world. ESPECIALLY where Cannabis is recreational. I can't believe people go to this place and pay these prices for garbage flower. Rude staff of children who will tell you a 14% is "pretty close" to a 24%. To sell some more of those FOURTEEN DOLLAR GRAMS ! DRIVE, GET IN YOUR CARS AND DRIVE AWAY FROM THIS PLACE. You WILL BE happier and spend less cash for MUCH BETTER PRODUCT. ANYWHERE else. LITERALLY ANNNNNYWHERE else. Felicia A. Yes 45K of your "customers" are novice / literal "recreational" smokers. Who will believe "the hype" don't know a TOPSHELF product if it bit them on the backside. And would be couch locked for days by ACTUAL HERB. You, are part of the problem. And the reason the black/grey market WILL continue to thrive. Much to the detriment of many trying to do "right". Knowing when I'm looking at trash. Is a leap to "disillusionment". You get a gold medal in mental gymnastics. Your "weed" is just that. read more

#PWLOYH 8/27/2020 After getting my ID scanned I dropped some cash pulling it out of my pocket. I bent down to pick it up & lady from behind me said excuse me and put her hands (x2) on my shoulders and attempted to push me aside to get past me(a blonde short haired employee) after picking up the money I turned to her and I said: "I'm going the same way you are and it's probably not a good idea to touch people with COVID-19 going on." Her reply was "oh yeah that's true" no apology?! Gross wtf It literally only took me 2 to 3 seconds to pick up The money I dropped and she seemed really impatient. I asked to speak to the manager & CJ he came out and just apologize I was really upset with this experience as they are not taking the social distancing seriously here at this place and there's no reason why an employee should've touched especially with COVID. The least they could've done is offer to pay for my laundry because I'm definitely washing the sweater thanks for invading my space mercy you're not taking care of me very well. No offer was made to help clean my sweater or sanitize, I was told repeatedly he would talk to the employee. Really sad and depressing how much neglect of social distancing is going on here. Plus, I have no idea what she had touched before me and the amount of traffic and germs in that place each day sickens me. I think I'll take my business elsewhere after this final experience at your location social distancing means 6 feet away and don't grope up your customers!! "Grope" as defined in a dictionary to help the Mercy STAFF! 1.2 Move along with difficulty by feeling objects as one goes. "I was most certainly groped and she invaded my space" read more

I checked the website to see what they had in stock. I CALLED to make sure that the medication I use for my back fusion pain, and to titrate OFF of narcotics was available, its important that Im able to get medication when I need it. I drove over an hour to pick up this medication, and when I arrive, they do not have this medication in stock. Of course the woman was apologetic, and of course it wasn't her fault. Who's is it? Update your website, don't tell people that you have something when its low or almost gone, or OUT OF STOCK! I spend over a thousand dollars a month on this medication. The opportunity to gain a new customer was completely LOST. I will never travel to Cotati Wellness Center again. I will travel to Oakland or San Francisco, an hour in the opposite direction,or another dispensary that can have their act together between the website, what they have in stock, and the customer. There was an opportunity to get this one right, and while I appreciate the 15% discount, that hardly paid for my gas, let alone for my nearly 3 hours of time round trip, and the fact that while I did purchase a different vaporizer, it doesn't work for my pain,as I knew it wouldn't, so Im not able to maintain my titration today of of narcotics. If you're hoping to be part of the movement in medicine, and provide people with medication like a pharmacy, then maybe one aut to run it like one. I understand the profit margin of this business. You may be doing well, but youre not doing it right. read more

Trust me when I say there Mercy express is awesome! Definitely when it comes to there busy ass days like Friday and Saturday just weekends in general it's the BEST and smartest by far. The staff is so incredibly nice and caring about there patients And you can tell that they really want to help you with your medical issues. You can tell there so close like family. The way they joke and have fun together is what I like to see! If any one ever stops by Mercys I would definitely recommend a young Asian girl name Lawn I believe the only reason why I remember because she said "like the grass" I was laughing my butt off. Other than that she is an awesome most funny and blunt employee I've ever seen at any dispensary she tell you like it is, which I like I feel like if the product isn't as potent or up to my standards I feel like I should know instead of wasting my money. She's amazing! Over all experience A1! She turned my day around for sure,I honestly don't know why there are so much negative things said about this great dispensary, and honestly i feel like people should know the new regulations and take the time to know about legalization of marijuana before getting mad and blaming the staff. I've seen it all my last visit, the dispensary can only do what they can and allowed. read more

These guys are the model for dispensaries. The first thing you notice is the vibe which is happy and helpful. The store is small and everyone there matters to each other and to their customers. They know who you are. The product is generous and well priced. compare The big box up the road which tries to have the coolest kids in town - sadly that misses the whole point. No one wants to buy weed from a cold impersonal warehouse whose employees are under the illusion that they are above their customers. Do we want to let economies of scale ruin the small family business growing up in the industry? Home Depot is great but they killed all the small family hardware and lumber business. I think we should "just say no to the big box weed stores by voting with our dollars. Mercy is not trying to squeeze the last dollar out of each sale and they are not trying to project any sort of image but "Happy to see you how can I help" i VOTE FOR MERCY BECAUSE CORPORATIONS ARE NOT PEOPLE read more

No discounts for vets, no discounts for seniors, no free first time gifts, no returns, no exchanges whatsoever, no good customer service and way too expensive !!! Need I say more? Bought some recommended flower from one of your sales persons and on their recommendation I bought three eights, when I got home and opened one of them and tried it, it was horrible, it had a hangover effect that made me very depressed, I was told it was a sativa and that it would be uplifting and yet it was quite the opposite effect that also made me feel sick. I ask if I could exchange it and the person I talked with on the phone was sarcastic and said I was blind and told me their policy was written all over their store. I guess this policy of their also includes sarcasm, inconsideration and no human kindness. They got their money and to them that's all that counts. I am a disabled America Veteran and use medical marijuana for severe arthritis and pain. read more

Let me start this by saying, I've never posted a review before, but I've read many. With that being said, I read a few unfriendly reviews about Mercy and I seriously don't believe these could have been actual customers. Complaints about the prices, the quality of flower, the staff and even the music. Really?! The prices are reasonable, the quality is just as good as the selection. And the staff is awesome. They are ALL friendly. From the time you walk through the door, shout out to Shawnalee, to anyone of the knowledgeable staff, shout out to Ayla for having patience with me and being on point with her recommendations. You can't always believe what you read, so don't take my word for it, go there for yourself and you decide. You won't be disappointed and won't want to go anywhere else. This dispensary rocks! read more

Mercy Wellness Center is not just a dispensary. The staff, customers, and all their business partners are like family. There is so much Mercy Love! They provide such a great service to the community, they cater to seniors, veterans, and the recreational patient alike. The shop itself is everything that cannabis retail should be. Their budtenders are so knowledgeable and they really care about the customers experience in the shop and with their products at home! I am an account Manager with Mammoth Distribution and I so I have had the pleasure to work with Mercy as a business partner and a customer. They are always on top of what they need to do and are so organized, working with them is as easy as shopping there! I love mercy, they're truly a staple of Sonoma County. read more

Denied a Cancer Patient access to their medication because their electronic system has trouble reading and validating valid CDL. How merciful is it when machines take priority over patients? Update to respond to comment: notice that Mercy Wellness of Cotati are the arbiters of what is a valid identification. I've bought alcohol and been pulled over by the police and there has never been an issue with my identification being invalid. The state of California, the Department Of Motor Vehicles, the agency that issues the card, told me that the card is still valid. The DMV of the State of California has more mercy than Mercy Wellness of Cotati, proven in the response to this review. Thanks for adding that. read more

I went to school with the Owner he seemed like an okay guy never really knew him really quiet.... The things I've heard business-wise about him or not too nicet.... Don't want to believe those things but When your business doesn't have an ATM machine in it and only accepts cash and then takes away all discounts after legalization I'm going to go ahead and say you don't give a shit about people's "medication". And iPad POS only cost about $600 so you could definitely charge cards but like I said you just want money not a paper trail. You're also on the board for marijuana for Sonoma County and I believe you're up there in politics in Cotati...... Move Along folks nothing to see here. read more