Merit Taxi and their driver Rohit absolutely amazing customer service was spot on. Car was clean on time and helpful. Highly recommended

I have been using Merit for roundtrips from Belmont to SFO since they acquired Luxor my previous longtime taxi service favorite..Merit has been reliable,on time,clean with friendly drivers. Highly recommend. read more

Showed up early and waited for me for a 4:30am ride to SJC. The driver was courteous and knowledgeable. I felt safe and relaxed even though it was pitch dark outside. Recommended for reliability and good service. read more

Long time customer of 14 years and surprised I haven't dropped my words of wisdom with this company, Merit does not disappoint with punctuality and great customer service. Over the course of my 14 years of using their services, being the millennial that I am, i've tried other taxis before but this one takes the cake for being consistent and reliable here in the bay area! Whether it be using the website itself or calling in to book (which btw, their number is 24/7 or even texting too!), someone is always there to pick up your call even on the busiest hours: Having a consistent driver each time helps and they would appoint another driver if your regular driver is busy. I've pretty much have been driven by all the majority of their drivers by now and they go above & beyond. From booking over the phone to physically being in their vehicles, the drivers they have on staff - each have unique personalities and despite the last minute calls I make, they STILL provide great service each time - from handling my luggages along with making sure the vehicle is clean per trips they make, the drivers sometimes provide free water and hand sanitizers on hand for me to use, or simply remembering your face to spark up random conversations to make the time fly by or keep me awake if I need them to. Even dispatchers recognize my number whenever I call and as swift as they can, they're done in 30s-1m from being a regular user! (They take cash or card, or when you book online, your card information is saved so them They provide services within reach of SFO airport or even able to drop off in far off places from time to time - booking in advance is always a FANTASTIC thing for me as they always secure a driver each time I do so. And the request for your usual cabbie, your regular driver can contact you on request or using the app that notifies you along with an automated text message (which btw, it is VERY convenient in the early/late hours when i order my pick ups and don't want to wake anyone up) Cheaper than Uber and Lyft, I recommend using cab services all over again as they have a more reasonable price - consistency and customer services is more personal, better and key for a great company. I am actually recommending everyone to use Merit as they have been there for as long as I've known. Great for the nostalgic people out there too that are like me, that prefers the older methods of getting around. Ever wanted to re-live those moments from before? It's like a cabbie montage of sight seeing in the movie scenes... . read more

These guys are the best. They are on time (actually early!), know where they are going, polite and friendly. I have recommended them to several friends, who also are impressed. read more

I would highly recommend Merit Taxi. I needed a 4:30 am pick up and reserving Uber ahead was so expensive and I wasn't sure if I could trust not getting canceled on. I went online to Mert Taxi and was able to see a quote for my ride which was reasonable so I booked it and shortly after, I got an email confirmation. Morning of, my driver Casey texted me once he arrive (early) and put my luggage in the trunk and opened the door for me. The car was a town car and it was nice. Such a smooth ride. Casey had the heat going and bottled waters in the middle arm rest. He was professional an courteous. At SFO Casey open my door and got my luggage out. He also let me know I can check the text from Merit if I needed to book a return. Great experience! I would definitely use them again. read more

No. Never ever. Needed a cab from an urgent care center around midnight, and the woman behind the desk gave me their number. Sped all the way home crossing the yellow lines repeatedly. When I pulled up to my building he then told me that he only takes cash. What?? And that the bill was $85 to go twenty miles. I told him I was quoted three dollars a mile when I called, and he said that wasn't correct. I went inside to borrow five twenties from my roommate, and when I returned to the taxi the driver said he didn't have any change. Seriously? At that point I just handed him the money and went inside. By now I wasn't happy that he knew where I lived. I didn't get his name, but he said he lived in a car or a van or something. Super super sketchy business practices. Am going straight back to Lyft. read more

People quit using Uber, Lift or any other vehicle driving delivery service. I urge you to start using the cab service again because the cost is a better more convenient price. Taxi service is better service and faster. And you don't have to worry about getting Ripped off since they don't have control over your Debit card. Taxi drivers are a better class of people as well. So you listen Up you young-ins and save your money and wake up and listen to what I am telling you , you young people. Taxi's are a better deal and you can save that Mulah. Take it from me D. Scott I know what I am talking about. Thanks and Good luck read more

Merit Taxi - Ask for Gene cab # 31 - Airport Shuttles Near Me - San Mateo, California

On time, personable driver, appreciate online site to book in advance, with quick confirmation by local driver

Excellent. Our driver showed up exactly on time, in a nice black Lincoln Town Car, clean, and was very professional. We called the night before, made an appointment, and that was that. AND, it was cheaper than both of those rideshare app companies. If you know you are going to need a ride to the airport, party, etc. make an appointment with them. read more

I used Merit as often as I can. Even after they sold (or consolidated) with the other company, the drivers and cars I get are still the same as before. Very comfortable and enjoyable ride to the airport for me. read more

I love this service. I have had nothing but amazing service from Merit taxi and will continue to use their service for all my transport needs! read more

Five star all the way. I took a taxi because I had an appointment about 20 miles away that I absolutely had to be to on time. I booked a few days ahead. Early in the morning on the day of the ride, Merit Taxi sent me a message about the driver and cab that would pick me up. The driver, Gene, arrived sever minutes early. He was courteous, kind and an excellent driver. It was a very pleasant experience. I will use this service whenever I need a ride again. read more

I am amazed these guys have some good ratings. I called to inquire about a taxi to SFO for a future flight. The phone connection was bad and the person taking the call was difficult to understand. After a few minutes of my inquiry, he put me on hold to listen to some lousy music. When he returned in about 4 or 5 minutes the difficulties continued and then he hung up. So thanks to him I now know that Merit will not be in my future. read more

Awesome. I lost my phone earlier today right before an international flight. Called Merit Taxi from Skype, gave them my address and told them there is no call back number, I'm alone at home and I lost my cellphone earlier. No problem they said, and sent my cab. The driver arrived even before the time I asked for. Both the driver (Jack) and the lady on the phone (Shannon I believe) were super nice. I will call on again. So should you. read more

Great taxi company. I needed a taxi last minute...found Merit Taxi on Yelp and managed to get one for 7am pickup. Taxi was on time, clean, driver was polite and drove safely to the airport, which is really important to me since some taxis seem to think that the freeway is a racing track. Yeah I'm grandma like that. Definitely recommended for anyone who needs a ride to the airport. read more

This taxi ride picked up my day. No more Uber for me. The driver confirmed when leaving and arriving, opened my door for me with a warm greeting, was very engaging and polite on my ride and the car was so roomy. With Uber, I fear for my life with so many horrible drivers and constant cases of women being taken advantage of. With Merit, I was so relaxed in the great smelling car and smooth ride thanks to my awesome driver and the nice town car he picked me up in. 5 stars! read more

Everything positive that you have read about this cab company is absolutely true and I have personally experienced it many times. Whenever I have to get to SFO early I call Merit and make an appointment and they are ALWAYS on time and frequently early and end up having to wait for me! They are incredibly professional, they can take credit cards and the vehicles are all very nice inside. They are very popular so if you are using them to get to the airport make sure to make an appointment as soon as you can because they do book up. I have called too last minute before and they weren't available. They are very popular on the peninsula. When you have an early flight and you don't have the time to spare or want to take any chances of being late then use Merit, they really are trustworthy. read more

We called to ask for rates in advance for San Carlos to SFO at midday on a Saturday. (Beautiful, sunny day and no traffic). We were quoted that the meter rate was $3 per mile and they estimated the ride as approximately 15 miles. That's approximately $45. The driver charged us $80 and claimed there was an extra airport fee. This was never mentioned when we called. Driver arrived 5 mins early, was polite and the car was very clean but the fare was quite a bad surprise. In the end, the Uber quote was much cheaper! This company should mention ALL fees in advance. read more

My mom and I needed a taxi from Foster City to SFO at 4am the next morning and she requested Ed (78) who had so many great reviews. Thank goodness she did because we were not disappointed. Ed arrived early and called to let us know he had arrived. His cab was clean and he made sure it was warm when we got in because it was freezing outside. He also helped load and unload our luggage. Now, I am not a morning person at all and forget about me being pleasant on very little sleep and up at 3am. I usually don't want to engage in conversation with anyone before noon but Ed has such a pleasant calm personality that you can't help but be enveloped in his friendliness. Ed's warm heart and soothing voice would put anyone in a good mood. He really helped our morning begin with a good start. The conversation went as smooth as the cab ride. Please request Ed as you will not be disappointed. I believe he said his hours are 3am to 3:30pm and he works five days a week. I forget which days he has off but you can always call Merit and ask. Thank you Ed! read more

Merit Taxi - Request Ed at Merit Taxi - Airport Shuttles Near Me - San Mateo, California

Merit taxi was great. I needed to be driven early in the morning- 6 am- and the driver was even early! Polite, good service- will call on again. read more

There is no one else I'll call for a trip to SFO! Helpful drivers who arrive early every time, help with bags, and drive large cars with plenty of luggage space are worth their weight in gold. Drivers are professional and courteous. The cars are spotless and Merit is always a great start to any trip! The price is reasonable, too! read more

"Demerit Taxi" is clueless. Could't find my house in Redwood City. Claimed they'd be there in 15 minutes. Half an hour later, called for more info. Called again. Dispatcher seemed to have forgotten the info they took the first time. Wanted me to call some other phone number. I told them to get lost. DO NOT USE. read more

Had a very smooth and enjoyable small ride with Mark. On time and the car was clean! I felt safe! Thank you! read more

One of their cabs (CA plate # 64733E1)used a right turn only lane to speed and cut in front of everyone in the lane going straight. Could have caused a serious accident. Absolutely unacceptable behavior. Reading other reviews I see thus isn't the only time this had happened. I hope the only person this driver kills is himself! read more

Merit Taxi - The cab that almost hit me while using a turn only lane to speed and cut in front of us in the lane going straight. - Airport Shuttles Near Me - San Mateo, California

I needed a taxi at 3:30AM to go to SFO and with such an early pick up time I am always worried about a taxi service being late or not showing up at all. I called the night before around 10:00PM and a nice lady took my reservation for the pick up. At 3:27AM I get a call back from her saying the taxi is outside. My driver's name was Ed. He was super friendly and professional. The car was clean and there were no hiccups during the ride. I will use Merit again if i need a taxi. read more

I'm giving 5 stars and I didn't even ride with them! haha We are headed out on family vacation with a mountain of luggage. My friend had recommended Merit. The last trip we went on the cab we booked never showed up! We had to call again and when a cab did show up the driver argued with us about why we were rushing. He said it only took him 10 minutes. I said cause we called 2 days before and no one showed up and now we've wasted 30 mins and will be late for the flight!! I called Merit and the call was answered so fast that I wasn't sure if it was a recording...lol. The gentleman on the phone was very professional. When I asked if the car could take our mountain of luggage he said that they only have town cars and our mountain would probably not fit in. He recommended that we call Luxor taxi as they had mini vans. We had used Luxor previously and liked them too. read more

It was the best cab service I've ever had I called Rohit and he helped me because my Uber didn't show up he got me a cab less than 10 mins best cab service in the Bay Area hand down read more

I just learned my lesson - always go with Merit Taxi! Last week, Gary (#25) took me from Foster City to SFO and it was a great experience. He was early, the cab was clean, he knew where he was going and he's very friendly and personable - it mirrored the other reviews here. It was a nice way to start the day. Yesterday, in a bout of laziness, I just caught whatever cab I could find from the airport. Big mistake - the cab smelled like stale cigarettes, the driver drove like a maniac and we literally argued the entire way to my destination (b/c he didn't really know where he was going, yet spoke condescendingly to me when I'd give him directions.) I totally kicked myself for not taking the time to find Gary's card and giving Merit a quick call; next time they're the only ones I'll call. read more

Great for San Carlos to SFO. Nice Lincoln town cars with big trunks for luggage, tasteful and calming music CD, polite and efficient dispatcher, arrived early, pleasant chit chat/ joke for kids, smooth ride to airport and helped with bags. This is a reliable, long term local company with experienced drivers. Recommended. read more

Merit Taxi is a breath of fresh air, and Ed is amazing. My wife and I recently moved to San Mateo from San Francisco a while back and I tried out a couple different taxi services in the area just in case. Without a doubt, Merit is now our 'go to.' I fly frequently for business and Merit's reliability makes every trip get started off smoothly. All the positive reviews here really are true. Also, be sure to request Ed. His calm demeanor and kind spirit almost makes me want to travel more frequently. Hands down, he's the most enjoyable driver I've ever had the pleasure of riding with. When he's not available - and he is in high demand on the days when he's working - I'm inclined to ask for a driver who's been mentored by Ed. He just understands how to deliver outstanding service without trying too hard. read more

I was flying out early in the morning out of SFO earlier this week and checked out the reviews on yelp before booking a cab...Ed came up several times and let me tell you, the reviews don't lie! Ed was not only on time, he was early! He called so I'd know he was outside. He was so incredibly professional, nice, polite and pleasant. What a delightful 4:30am Cab ride! The car was clean and it smelled nice and as someone who has dealt with shady cab drivers in the city for many years, this is hands down the best ride to the airport I've ever had. When I'm on the peninsula again, in need of an early cab ride, I will absolutely call Merit and ask for Ed by name - you should too! read more

I took a ride, paid with a credit card and then they called me the next day saying that my card was declined. I could not understand why my card would be declined but provided them another card. I called my bank and they said that the original card was not declined at all. Indeed, I got charged $100.30 from MERIT TAXI BELMONT CA. Then few days later, I found out that the other card got charged for the exact same amount $100.30 from TAXI BELMONT CA. So strange, same day, similar name, exact same amount with the cents, same location. I called them and they asked me to provide both statements by fax. They said they did not receive one of the pages. While I was sending them again that "missing" page, the owner of that company called me, yelled at me, insulted me, told me to go to a therapist and said that I was a liar without giving me any way to understand what was going on. He then sent me an email saying I was a liar and called me again, screaming. An episode of hysteria at its climax! Utterly amateurish and a terrible customer service overall! Looking at the other Yelp review from 4/20/2015 for the same business about a weird credit card charge makes me even more worried. read more

Ok, so I'm sitting here at my desk at work (which it's CRAZY here) and I just NEED to write to say these guys are amazing! The first time I used them for an out of town interview candidate I had called Yellow Cab first. When YC answered the phone I could not understand the person because there were people yelling in the background. It was obnoxious. How did they expect people to trust they would be safe in their cabs when they can't even have a professional office? So that is when I came to YELP for HELP. Merit showed up as a shining beacon! They were very professional. On time. and HERE IS WHERE THE FUN BEGINS. As I said before, it was an interview candidate. When I gave the candidates name and number to Merit I just read the info off the resume - not once thinking about the fact it came from a recruiter and the info of the candidate is NOT on there. LOL WHOOPS! So with the wrong phone number they managed to find my gal and get her off to the airport safely. YAY! 2nd time calling them was just now. I called them with an urgent last minute need and they were not able to help me. BUT - They referred me to another reliable service! AWESOME. I HEART MERIT. Ok, back to work. read more

This is a review on Ed. Ed picked me up for an airport ride last week. Came up & knocked on my door (rather than just calling), made sure to help me with my bags, and was extremely pleasant the whole ride. Super super friendly, made sure that I knew that customer service was his number 1 priority, and acted like it. The cab, while its a little older of a model, has THE Most comfy seats & rides smooth - I almost fell asleep on the way to SFO. Call Ed! he rocks. programmed in my phone from now on. read more

I pulled out the yellow pages and called for Merit Taxi four years ago when I had a no-show from Yellow Cab. From that point on, I only use Merit Taxi whenever I need a ride to SFO from the peninsula. I always ask for Ed #78 if he is available. Ed always arrives 5-10 minutes early and he is very cheerful and courteous. His car is clean and I feel very safe riding in his taxi. I also enjoy the pleasant small talk during the short ride. Ed is very upfront with everything so there are no surprises. For example, there was a price increase about two years ago and he alerted me of the price increase as soon as I got into his taxi, prior to commencing the trip. There was another time which he asked for my permission for taking a slightly longer route in order to avoid traffic. I have never encountered another taxi driver who is so conscientious. I would also recommend calling for Merit Taxi for an airport pickup if you need a ride from SFO back to the peninsula. I have found that most taxis that wait at the airport expect a ride into the city and if you tell them you are going to the peninsula, they get very disappointed and some even get angry. But Merit Taxi appreciates trips to the peninsula. Just call them from your cell phone as soon as you get off the plane and when you get to the taxi line, walk all the way up front to wait for *your* Merit Taxi driver who is going to be happy to pick you up. read more

Ed works the 3am shift. He was there early, courteous, and a great asset to the company. I will definitely ask for him again As a female traveling alone at that time it's important to trust the individual and he gets my full vote!! read more

Shannon was an amazing help booking our trip to SFO on Xmas day!! I was so afraid of being a Scrooge, making some nice Merit driver work the holiday. Shannon reminded me the team is always happy to help and looking forward to taking care of us! What wonderful customer service! Happy holidays to you all Merit! See ya soon! read more

Picked up at home, ride to SFO with Gary, #25. Excellent experience from start to finish. Very professional on the phone, Gary was punctual and super-nice. I've found my new go-to taxi company. read more

I just used Merit Taxi this weekend, about the millionth time I've used them to go from San mateo to SFO in the past 10 years. Once again, they were great! They arrived 5-10 minutes early, as usual, patiently waited for me, and were very helpful with my luggage. I've both ordered cabs online and called when I needed one. Very easy both ways. It's nice to have this cab company to rely on! Would highly recommend. read more