I hired for a cleaning of an empty 1br/1ba 1200sf. I provided a priority list. Authorized 4.5 hours. Met with them at the house for a walk thru where I gave very specific instructions. First up was 2 appliances that didn't require a detail just presentable as they likely would be replaced. Next the bathroom where I showed them the non removable discoloring in the tub and told them not to worry about it. They spent the entire time scrubing the tub and the fridge. Nothing on my list was done. The manager I called said it is their policy to do detailed cleaning on appliances. It would have been good to know this before hand and would have been nice to know the priority list they require is pointless. Cost me $675 and the complaint only yielded one " free" hour for someone to come back. One hour got the place vacuumed and wiped down. Never ever ever again merry maids. ZERO STARS. read more

While I like the staff, I have to finally give up on this service. The work is simply far below what I can consider either complete or well done. Always items left untouched. My level of service was $175.00 per cleaning on a 1200 sq ft home. I have hung in there for approximately 6 months. I had their quality control person "Shauna" come out several months ago and she was very displeased with the work. Well it never got any better. Great staff. Lack luster performance. Others seem to have had better luck. Admittedly, I am fairly picky but I have had many others look at the place when they are done and all have said WTF? Your mileage may vary. read more

Update now that cleaning is done. Taylor and Meaghan were great. They arrived on time, confirmed what they were to do and completed everything on time. They made such a difference to our peace of mind in having a clean home. We really appreciate that they even warned us to take our infant son to another room while they cleaned the oven. Thank you both! We're looking forward to our next session already! read more

I have nothing but wonderful things to say about the service we receive from Merry Maids!!! Typically Angie is our main cleaning tech and she knows our home so well; not only does she create a fantastically clean living space for us, she always makes sure our 2 dogs are looked after for outside breakes when they need it if we are not available. We look forward to continuing our relationship with Merry Maids in the coming year!!! read more

I called Merry Maids to come clean our very old carpets before Christmas. I was thrilled at how soon they were able to fit me in! The girls came out with their machine and it unfortunately broke in the middle of the cleaning. They had someone pick up the machine and take it to be repaired. They were back in a few hours to finish the job. I couldn't believe how clean they were able to get our 27 year old carpet. (We don't want to replace it yet, as we are saving to put in hard wood floors.) I was so happy with the results as well as how polite and friendly their employees were! My husband even said we should have them out to clean the carpets twice a year! Thank you Merry Maids! read more

I was in a bind and really needed to find someone to clean my rental as my regular cleaning crew was not able to do it. Jennifer went out of her way to squeeze me in and was helpful in so many other ways. Great communication, great customer service. I will call merry maids again. read more

I can honestly say, being a former employee, that the girls at Merry Maids are very hard working individuals that work for minimum wage, use their own vehicles, wear and tear and mileage put on those vehicles, work a minimum of three houses per day and although Merry Maids provides a "Service" to it's customers, the girls are rarely tipped. If by chance there are any complaints, they are always quick to try and remedy although the majority of the time, the complaints come from those individuals who have not maintained their home in quite some time if at all and then expect miracles to happen. The Merry Maids girls walk into all types of situations that most people would not have the stomach for so I hope this message helps not only these hard working gals but gives some insight. No job is too small/large they help those who just need a helping hand, parties before and after, holiday gatherings, elderly who just need a little help around the house, working individuals who don't have the time, moving in/out of a place etc... read more

The quality of cleaning by Merry Maids of Cameron Park has gone way down in the last 5 years since the first time I used them in 2009. The girls need serious retraining on how to clean thoroughly. They came to clean my house in November of 2013 and missed so much that I was given a free 30 minutes of cleaning time for the next visit, which was last month, Sept. 2014. I was supposed to get 3 and 1/2 hours of cleaning time for a top to bottom cleaning of my whole house, with the 30 minutes free. I paid almost $300. Three girls were here cleaning for 2 hrs. 40 minutes and even more was missed this time. I have a 1700 SF house with all tile floors except a small living room area that is carpeted. In the tiled areas they vacuumed around everything, not going under tables or behind couches, where I found there was still dog hair and dust, and never got under my bed, which is a huge area, how could they miss that?? They also forgot to clean the toilet bowl in one bathroom, didn't wash the top of the refrigerator, the tiles weren't washed because I could wipe them with a wet wipe and they came up brown..and the list went on. After contacting Valerie of Merry Maids and explaining in detail what they had missed and what needed to be recleaned, another team of 2 girls was sent out to me a week later for a redo. They spent only 40 minutes to take up scatter rugs, re-vacuum and rewash the floors in the whole house. After that visit my tiles were all streaky, among other places I found dust under my vanity, and next to one floor plant stand they had missed a very obvious large rust colored water stain on a tile square which was along the sides of the room next to a window, which indicated they didn't clean from wall to wall in the rooms, which is easy to do, they just wiped up the general walking area. When I wiped the tiles down along the wall line it came up brown again. !?!? These girls do not know how to do a thorough cleaning, they don't seem to be paying attention and need serious retraining! Needless to say, I will never use this company again and I will certainly not recommend them to anyone. read more

Dependable, reliable, thorough. I love Merry Maids! My most recent cleaning was by Amanda and she did a wonderful job! Tubs, floors, kitchen, baths all sparkle and smell great! read more

I have been using Merry Maids of Cameron Park for almost 3 years now, and I would have to say I have nothing but positive things to say about these girls. I usually meet them at the door and they always ask if there's anything special I'd like them to do this time...sometimes I'd like a little more emphasis on some things, and they always do that. Now that being said, you do have to be proactive and let them know what you want/need. I found that if you do that, everybody's much happier. They have a notebook on your particular house and even though you may not have the same girls every time, they are pretty standard. It's just wonderful to come in to the house after they're finished; the house smells good, cinnamonny (not a real word, I know), and all the drudgery that I don't like to do is done! You will still have to do the heavy cleaning, like windows, tile grout cleaning; they're extra services that you'll have to schedule separately if you don't want to do it yourself. I find the work quite satisfactory; I have a 4000 sq ft house with 5 bathrooms and 2 girls get it all vacuumed, dusted, mopped, and bathrooms cleaned in 2 hours, every 3 weeks. This week there were 3 girls, Kaycee, Shawna, and Amanda; they didn't need the full 2 hours and the place looks great for my guests this weekend! read more

We hired Merry Maids to clean our apartment three years ago and were very satisfied. So they were a lock to get our business this year when we moved again. What a difference. We paid $700 plus for three bedrooms and 2 baths, etc. Two people came - they were supposed to clean ceiling fans and lights, as well as everything except walls. Whatever they used to "clean" the cupboard doors left a sticky residue and they were not even clean. They cleaned the oven and top of stove but not under the "hood". They didn't clean the ceiling fans. And it took longer than it was supposed to so we had to pay extra. I will never use them again. Very disappointed and $700 poorer. read more

We have been using Merry Maids of Cameron Park for about 4 months, every 2 weeks. We have been very happy with their service. The ladies are always friendly and do a good job. They quickly learned the routine for cleaning our house and the location of bed linens and supplies. They are thoughtful, and considerate of our schedule. Wish we could have them come in every week! read more

first time they showed up they did a great job second time one of the girls went in the bathroom with the door closed for an hour I thought the bathroom would be spotless nope I called the office in Cameron park to let them know and to be re funded for the poor job they decided they would keep my money for doing a really bad job cleaning my house and said the girl that was in the bathroom for an hour was her first day on the job wont be using merry maids again read more