Would never use this company again! They did not wipe my furniture left a lot dust on my TV stand. They did not do a good job at all. And girls that came were not friendly. I found another company and they do an excellent job!! read more

At first, we did 3 hours deep cleaning for our 5 bathrooms and kitchen for moving in. Two ladies came and basically sprayed chemicals inside of my fridge and 1 bathroom floor and never wiped them. They made a mass on the floor with the drips of water all the way. They chatted for 3 hours inside of our 3rd floor bathroom doing nothing and left. The main office was nice enough to send 3 ladies to do re-cleaning. And the horror story began. 3 ladies who came knew nothing about cleaning. They had a metal mob that they kept on hitting hard on my walls to break. They didnt wipe the floor while leaving it wet. Their wet foot prints were over my floor. They didn't care about our bathroom fixtures at all. They opened and shut so hard on all my glass doors and cabinets. I was afraid they were going to break them. One lady kept on touching my newly painted wall with her dirty hand leaving dark marks. I told her really nicely she was leaving the marks. She completely ignored me and kept on doing so. She also shook off all the dirt she picked up from window seals back on my floor instead of putting them inside of the trash can. When I told her in an extremely polite way (with a smile), she got so upset and screamed at another lady in Spanish and shook off her wipe all over. (I really think this person should get fired) Three ladies took their time chatting and laughing not focusing on cleaning. The horror story goes on and on. I had to reclean my entire house after they left erasing all the hand prints and foot prints they left including the dirts from the window seals that person shook of all over. Maybe I was unlucky with both times with the specific ladies. I feel like I was harassed by these people. They come to your house and they don't even keep the basic manner to respect it is someone else's home. Although Orga and Lori from the main office really tried to offer a great service, my experience was beyond being horrible. It's unfortunate because I really wanted to hire them as my regular cleaning service. Until they hire cleaning ladies who have basic manner to respect other people's home, I'd keep looking for other options. read more

I have been a customer of Merry Maids for 7 years now. I am always completely happy with their work and think they do an outstanding job time and time again. They are a little pricey but worth every penny. I am very particular about my cleaning and they never disappoint. read more

Waste of money!! I still cannot figure out what they actually cleaned. Two people were at my house for three hours. Let's see bathroom on main floor not even touched. Yep - not touched. Floors looked like they just used a swifter and the upstairs bathroom was left with a actual pieces of soap and a film all over it - way worse than it was before they came. The family room downstairs hmm not touched at all. There was absolutely nothing that was actually clean in my house!! Worst part was they kept calling saying I did not do the bathroom so I need an extra hour okay? It was like they did not clean it so we would continue to give them $$$!!! STAY AWAY. STAY FAR FAR FAR AWAY... read more

I have my home cleaned every other week by two wonderful ladies from Merry Maids. They are always on time and are very thorough. If I have a question or concern the office staff are always helpful and accommadating. I have a young daughter with severe allergies and they are a god send since both my husband and I are very busy. They do a wonderful job and it allows me to spend more time with my family. They are discrete and I am overall very pleased with the service. read more

Do not use these people!! Way over priced and the quality of work is awful. They do basically a surface clean , nothing more. If I wanted someone to spray 409 everywhere and wipe real quick with paper towels I would have done it myself! Shannon was very unprofessional , avoid dealing with her. She sent to women to clean for 3 hours, cost $500 bucks and didn't include windows. They missed 3 closets and the laundry area, plus they stopped and had lunch in our kitchen, kinda weird . They also broke something and never told us and then denied doing it, LIARS!! Just say I WARNED you and please do not hire them, you will be sorry if you do . read more

I hired them, and had to call them to come back to redo the FIRST cleaning! They didn't even wipe down the counters in the kitchen! Should have known then. So, they came back the following week, to redo that cleaning, which mind you, was their supposed equivalent of a "fall cleaning", and was more than 200 dollars. Still not done great, but I said it was fine. I did point out a few things that weren't done, and they promised to get it right next time. The following week, the 2 girls were here, and when they were leaving , my 22 yr old daughter asked where they were going, as the family room wasn't even done! They said they are given a list of certain things to clean, and it wasn't on the list! They never even folded the throw blankets, fixed the couch pillows, nothing! Basically they did the foyer, stairs and hall, because thats what the list told them to do. I don't have a foyer! I called the office at 5:15 when I got home, left a message, and they STILL have never called me back, they just keep sending me bills for the 2 cleanings. I paid for the first one, but I am not paying that second one! Steer clear of all the Merry Maids offices, now the lawrence office has sent this issue to the Stoneham office. I saw lots of bad reviews online, I should have heeded them! They say they have a 100% guarantee, I don't think so! read more

I just had a move in clean done today on our new house and not at all happy with them. I had a similar quote from them and another cleaning company and went with Merry maids. Such a bad decision. I had talked atleast 4 times to them about the list of things to be done. They went to the house to give me an exact quote and still today they did not do all the things on my list. After they were done with the second floor I went and checked on the rods in the closets all had dust on them. I had repeatedly told them about the house being empty for at least 6 to 7 months and that I wanted the WHOLE house- attic to basement and the garage cleaned. The people on the phone are really nice to lure you in, but when they come in they do not do the work right. Did I mention I am not at all happy with them. I will have to go tomorrow and clean it myself before we move Thursday. Even after spending $600 you do not get a clean house. I had specifically said fans and they had looked at the house. And today they did not bring a big ladder to clean the fan in the family room. Stay clear of the merry maids. The nice people and the pleasant greeting on the phone is just fake. Worst cleaning ever. read more