Very pleasant experience. They were prompt, courteous, and professional. The waiting area was clean.read more

I had a fabulous experience here! The workers even stayed past closing time to finish replacing my…read morebrakes for me. Great communication, competitive prices and very reliable. I would absolutely recommend this place to anybody needing car work done.

Great Service!!!! From out of town and Todd squeezed us in. Fixed my truck in a few hours -…read moreoutstanding. They were recommended by a local girl we know.

Todd and Gray's Garage are my new goto service location. I was referred here by a nearby garage for…read moresuspension work they didn't do and the experience at Gray's was superb. I've done most of my own service DIY for over 50 years as a hobby though occasionally I need help with the big stuff. It's a comfort being able to talk with the owner about the repair and not have to chat through an intermediary. I will definitely be back.

Nick and his crew are my guys! They treat me very well whenever I come to them. They call me…read morepersonally and let me know what's going on with my car while they work on it. They ask my permission before they do anything. They are always very honest with me and never try scam or upsell me or anything. I trust no one else to fix my car.

If you have become use to being lied to, deceived, and taken advantage do not go to Hathaways…read morebecause that will never happen. Their costs are reasonable, their service is top notch, and they tell me what is an actually wrong with my car and not what is the more expensive option. Oh, and my car is always ready on time or before their promise.

Avoid bad experiences like mine - avoid Harry's. I no longer trust them and have found a new shop…read more I was a loyal Harry's customer for eight years - oil changes, brakes, tires, inspections, and other repairs on my Hyundai. Service was reliable and fair-priced. But today I walked out dissatisfied, annoyed, and vowing never to return. It seems they've hired some incompetent mechanics and are now unwilling to make things right after their screw-ups. Some weeks ago, I got my routine oil change (now $50), but found an oil puddle on my garage floor the next morning. When I went back to Harry's, the mechanic said it was "residual oil" that spilled onto the engine splash shield during the oil change and the dripping would soon stop. But days later it was still dripping a lot, so I went back again. The same mechanic now told me it was a faulty drain plug gasket, and he replaced it no charge. I was annoyed that it had taken three trips to Harry's to get the oil change right, but at least the problem was solved. Over the next week, however, I noticed oil was still dripping, although not as badly as before. So I brought it back again. This time, the same mechanic told me fixing the leak would now cost $815 plus tax. The timing chain cover gasket was leaking, he said, and it's an expensive repair. To add to my disappointment, they charged me $30 for the estimate, promising me a credit when I came back for the $815 repair. Meanwhile, he said, I should just live with the leak if I didn't want to spend that much on the car. But it seemed like a strange coincidence that a timing chain cover would start leaking the same day as the oil change ("it happens," Harry's mechanic told me), so I went to another shop recommended by a friend. That shop said the drain plug gasket was leaking - I didn't need any $800 repair. They replaced the gasket, charging me $58 for the parts and labor. The car hasn't leaked a drop since. Today, sure that the leak had been fixed, I went back to Harry's. I asked them (politely) to refund the $30 they charged me for the faulty diagnosis and for the $58 to fix the leak they should have noticed during my three follow-up visits after the oil change. (Of course, I was also irritated to think I could have paid for an unnecessary $815 repair, but I didn't mention it.) They told me, sorry, they wouldn't reimburse me without the faulty drain plug gasket replaced at the other garage. That's a ridiculous requirement, since the garage wouldn't keep a faulty gasket for a week. And the old gasket wouldn't prove anything. It surely had been the problem because the leak stopped after the repair. But Harry's said, "That's our policy." They didn't have the courage to discuss the matter face-to-face, talking with me only through their receptionist. All she would say was, "It's a he-said she-said situation, so they won't do anything without the gasket." (The receptionist was polite, but it's impossible to discuss an issue like this through a third party. That's probably why they wouldn't face me.)

They have taken care of all of my cars over the last 20 years...on car #3 now and they have always…read morebeen upfront on all repairs and prices have either been spot on or lower than quoted. I guess that's the reason he has been in business for over 35 yrs at the same location. I am truly amazed at reading some of these awful reviews left by some as to what they were truly upset with??? They call before any work is done with a price, and do not do anything without your consent, and they call if anything changes and if they break anything accidentally, they are always honest about it. So it makes me wonder did they not give you something for free as you may have expected? Always 2 sides to a story I say...anyways...sometimes the trash takes itself out...lol...I will always continue to go them.

There are two different prices for 87 Octane. One is s cash price and the other is credit. The…read morecredit price is generally 10 cents more than cash. The previous comment did not see that there are two different problem prices. This station offers 87 Octane, 93 Octane, and Diesel only for fuel. The station also offers an onsite garage for repair work. Prices for fuel are generally slightly higher than the other local stations.

I was ripped off here and won't go back, I didn't get a chance to look at the reader on the pump bc…read morethe guy was quick to come over and check in with us he walked away and came back telling us it was $31, started up the car to drive away and there was no gas in the car, told the guy and he said "no I'm a mechanic I know that it's right" after back and forth he goes "oh maybe I didn't give you gas"... pumped again and it was totaled it $38 this time. Still don't understand what he was doing or what he thought was going to happen, but I believe he just rung up the price from the car before us so we'd pay with out getting gas..?

Based on Yelp reviews, I took my car to Coastal Collision to have front bumper repaired. They were…read morehonest (didn't try to add on extra charges in the middle of the repair), professional, prompt, and very reasonable in their pricing. Highly recommend.

I live in Boston but my Volvo guru here in Newbury recommended Coastal Collision to have some…read morecosmetic work done including installation of front OEM winglets (already paint matched) as part of the S60R's sport kit, repair of a lower trim piece that was a casualty of opening and scraping on a curb and fixing some clips on the front and rear bumper covers. I spoke with Tony on a Friday and he was able to fit me in on a Wednesday of the following week (Memorial Day weekend) and the car was completed early Thursday morning. Tony was extremely knowledgable going over each component and the steps they would take to install/repair while keeping my bottom line in mind. Tony even dissuaded me from respraying the front bumper cover (didn't need it anyway since the winglets would cover the small rock chips and the labor cost to dismantle and reinstall would be high) as well as not going the route of replacing/painting a totally new trim piece. I am ridiculously meticulous with my car and Coastal truly exceeded all my expectations especially on their workmanship, professionalism, communication and overall cost. I expected the job to be a lot more $$ for what they accomplished - the price was lower than the estimate. Tony is a straight shooter and his honesty and transparency is refreshing. I did not have any paint work or blending done but in my mind, I would not hesitate at all to return to Coastal for any of my vehicle's bodywork/painting or custom installation needs. Thank you guys for making my S60R look fantastic!!

fixed my grinding noise that no auto mechanic shop could succeed to fix and it happened to be my…read moredriveshaft

I needed an inspection sticker and was in and out quickly! The owner was super nice and friendly!read more

Friendly, honest, and helpful! Greg gave an assessment of what he thought might be going on with my…read morecar and referred me out to someone in the neighborhood. I don't often come across such kindness in Massachusetts and it was very appreciated!

Unfortunately, I can't recommend this shop based on our experience…read more My elderly mother brought her car in for a tire pressure issue. While the vehicle was in their care, Greg backed it into another parked car, causing what appeared to be a minor dent. She initially did not want to file an insurance claim. After heavy rain shortly after, the car developed significant water intrusion in the rear. The dealership later confirmed body damage but advised the issue would be difficult to repair due to the water-related nature of the damage. Regardless of whether the water intrusion is ultimately determined to be related, the shop has refused to provide insurance information for the damage that occurred while the car was in their care, despite repeated requests from both my mother and her insurance company. The lack of transparency and accountability made this situation far more stressful than it should have been.

Great job fixing my car. He stayed late on a Saturday to fix a problem that another auto repair…read moreshop caused. He was honest, and charged much less to change a timing belt than anyone else I've asked. The waiting area (if you have to use it) is great for kids. He's very good with Subarus.

I've never been a customer here but my elderly mother was for years. Every time she brought her car…read morein, it came out with a new problem. Doing repairs that are worth more than the car itself aren't worth it. But doing it numerous times? The final straw was the day the vehicle got picked up after another expensive repair and it broke down on the way home. I appreciate you taking advantage of my elderly mother who has cancer. Thank you. And she even defended these people

Andrew is an incredible guy. He went above and beyond to help me with my 1999 Audi A4…read more Having an old European car, I am used to having lots of surprise issues when I'm on the road away from my home mechanic. I live in NYC but am frequently traveling to the north shore of Massachusetts. I came in to State Automotive because my rear suspension was making some squeaks and I wanted to repair it if possible. During the inspection, which was incredibly thorough and documented VERY well, they found a control arm issue which was critical for safety. The squeak issue is actually not a safety issue and I would need to find the part from a third party as it isn't made anymore and getting it pulled at a scrap yard is not a good idea. Andrew couldn't find the part anywhere and I learned this is a common issue on these older Audi cars. The repair to the control arm was done quickly and at a very good price - especially considering the extra consideration Andrew gave to the issue. He gave me a lot of helpful information on how to address additional issues (or not) and was honest about the Car's prognosis. Lastly- worth mentioning that Andrew and his team provide fantastic documentation: a breakdown of all the car issues, photos of the key problems, and a print out for the missing parts needed to repair. If I keep the car and it need more service while I'm in MA, Andrew and his team will be my first stop. Highly recommended.

This place will rip you off. They told me one price, I had a feeling they were overcharging so I…read moredid my own research. Told them I would not like to proceed with the job. Because I said no, I got essentially lectured for 2 minutes as to why the job was going to cost so much money. As if it was going to change my mind. Took my car to another shop and they fixed it for hundreds of dollars less. Do not bring your car here.