We have a houseful of pets and they have all received AMAZING care from Dr. Mags and the staff. I…read moremoved to Hamden about four years ago and feel blessed that my fur babies have such a wonderful place to be cared for and loved! The way that Dr. Mags explains and truly understands how to inform you of every option/situation for your pet. I have had pets my entire life and have never met a vet more caring and personable.

We're so happy to have found this practice! Several years ago I moved my elderly parents and their…read moredog to CT from CA. Their dog was older and having some issues breathing on and off that previous vets in CA were dismissive of/couldn't figure out. We brought Quincy to Spring Glen and had a great experience with the vet. It was a friendly, efficient appointment with a referral to Central Animal Hospital for what ended up being a correct diagnosis by Spring Glen that needed surgical intervention. Spring Glen didn't even charge us for that visit! Years later, after Covid, we welcomed another dog to the family. If you remember how many families got dogs during that time and how it created an extreme demand on vet offices we were prepared for a long wait and hard time finding a vet taking new patients for Pip. Despite Quincy passing years before and therefore not being active patients anymore, Spring Glen welcomed us back despite the insanely full schedule. It's now been a couple years and we have zero complaints. Dr. Mags is so thorough and informative while being chatty and friendly. They're upfront and fair with billing and do a great job of explaining the pros/cons of anything discussed. Spring Glen reminds us of our favorite vet from decades ago in CA before they got bought out by one of the big franchises :-( Welcoming, informative, and fair.

Got me and my pup in on a Friday afternoon at 5:30 after a full week of tummy troubles, figured out…read morewhat it was immediately, and got him on medications same day. Even sent me home with his full dose of meds! Absolutely recommended bringing your pet here!! Loki is so happy

One star isn't low enough for this business…read more Our dog had to have surgery on his eyelid. Before moving forward with the surgery we asked this clinic for the exact cost of the procedure. They quoted us $700 over the phone while our dog sitter was there with them in that exact moment. We moved forward with the surgery. Our dog had no complications during the surgery. Everything went as planned and they handed us an invoice for $1,900 upon pickup. My wife called them out on the discrepancy in numbers. They laughed at her and said they'd never quote that little for an eye surgery. We let it pass because we thought we misunderstood them so we paid the amount in full. Our dog sitter later confirmed that she also heard the $700 quote while she was dropping our dog off for the initial consultation. About two weeks later our dog had to go back to have the stitches removed. I asked the staff member point blank if there was going to be an additional charge for removing the stitches. The staff member said no and our dog was going to receive a vaccine, proceeding to inform me that there was "no cost" for the shot. I came back later that same day and guess what... the same exact staff member from earlier in the day wanted $108 for that "no cost" shot. The cost is not what bothers us about this business, it's the fact we were point blank lied to multiple times. They are extremely dismissive and belittling. They interrupt you every time you open you mouth. Extremely disappointing experience. Will be moving on to another vet.

My poor baby wasn't feeling well and they accepted her immediately and helped my baby get back to…read moreherself. I was kept updated, I got to visit (she was in ICU), clear communication, they always answered any time I called and got me the answers I needed. Dr. Miller was great the three woman at the front desk were amazing and so helpful. I am forever thankful for saving my honeys life. Thank you from the bottom of my heart. Thank you for the ICU team that took care of her, I can't thank you all enough.

Avoid this place at all costs if you care about your pets. We had an extremely unacceptable…read moreexperience at Central after bringing our dog in three times within 24 hours for persistent vomiting, abdominal pain, and refusal to eat. Although he has IBD, we knew this was something much more serious. During our first visit, we waited over five hours while our dog continued vomiting without treatment. We repeatedly had to ask staff for medications and fluids. Dr. Chen diagnosed him with pancreatitis, gastroenteritis, and colitis, and also discovered a pancreatic nodule that we were told could require monitoring for cancer. Despite these serious findings, she stated our dog was stable enough to send home. We later discovered he had not been given the pain medication we were told by her he would receive, and his discharge paperwork was never finalized by her, creating confusion about his medications due to discrepancies. Sending him home with an extremely painful, time sensitive condition without any pain medication was beyond negligent. Our dog's condition continued to worsen, so we returned later that night for pain management. We were again told he was stable enough to go home. Only a few hours later, he woke up lying in blood and feces. When we called, we were told this was "normal" with pancreatitis, but we knew something was seriously wrong and brought him back for hospitalization. During our third visit, we were told there was a critical emergency causing delays and that we would likely be seen around 8 a.m. While waiting, our dog continued vomiting and leaking blood in the waiting room. Later, the front desk informed us there was no ongoing critical case and that staff had instead been told we had agreed to wait for the morning team--something we never agreed to. A nurse then acknowledged that the bleeding "wasn't good," directly contradicting what we had been told over the phone. Then there was our interaction with the third vet, Dr. Wells. After waiting all night while our dog's condition continued to decline, she entered the room and asked us to explain what had happened. As I began answering her question, she abruptly interrupted me and repeatedly said, "Stop, stop, stop. Stop complaining," before I had even finished explaining my dog's condition. Instead of listening to a concerned pet owner whose dog was experiencing a medical emergency, she immediately became confrontational and dismissive. When I told her not to interrupt me, the interaction escalated further. Rather than focusing on my dog's care, she argued with us and created an unnecessarily hostile environment. When I told her if she could not handle our conversation and just wanted to keep arguing with us that she needed to go get another vet, she denied allowing us to deal with another vet. Instead, she placed a treatment estimate of more than $3,000 on the table and left the room after telling us we needed to "talk to her civilly," despite her own unprofessional conduct throughout the interaction. She really seemed to be having a serious mental health episode. Dr. Wells demonstrated a level of unprofessionalism, poor judgment, and lack of empathy that was completely unacceptable for someone caring for sick and vulnerable animals. Her communication and demeanor destroyed any confidence we had in leaving our dog under her care, which is why we made the decision to take him to another emergency hospital instead. Before we left, a nurse called us in another room to apologize for Dr. Wells behavior and we have since heard more terrible experiences people have had with her and this hospital. I strongly advise anyone seeking treatment for their animals to avoid this hospital and particularly the mentally unstable Dr. Wells at all costs. I also asked repeatedly to speak to an office manager. It has been over a week and no one has contacted me. It is evident to me by our experience as well as reading how they respond to their google reviews, this practice demonstrates a complete lack of care, concern, or accountability for how it operates and treats its patients.

Kevin is the most compassionate and kind person you can imagine.. my dog, DD, was a very nervous…read moreand timid dog. She came from an abuse situation and was terrified of men. Kevin sat on the floor with until she went to him on her own. When she has her neck surgery, he actually groomer on the floor so he didn't need to use the noose. I couldn't recommend him more. Oh, and he's a great groomer and his prices are really reasonable.

Kevin is the best groomer I've used for the past 25 yrs. He loves the dogs and does a great job…read more His gentle touch makes it so easy for my Tanner to relax . He tries very hard to accommodate time requests. And he's great at putting up with me!! kudos Kevin. Janet and Tanner

Moved to New Haven with two my cats while completing studies at Yale & hands down this was the best…read moreCat Care we received throughout our time in CT. Highly recommend. They truly know cats here and the facility is clean!

Additionally, I wanted to add that most other veterinarians have the cat pain medication…read morebuprenorphine on hand to dispense and do not question giving pain medication to a hurt cat at any time. The clowns at New England cat care told me they had to look up buprenorphine and see if it was even allowed to be dispensed to me. My cat got a urinalysis elsewhere and was diagnosed with cystitis that he is fighting and doing well with under the care of a much more reasonable veterinarian. also, NO OTHER VETS CHARGED A WASTE DISPOSAL OSHA FEE SO IF YOU GET THIS FEE DISPUTE IT.

I came to this vet since I had my cat about 9 years ago. When my cat fell ill, Dr. Crocker and…read moreLegend took good care of him and gave me the bad news in a caring way. You can tell that they care about the well being of their patients (which are the pets). They provide all the options without pushing you into one or the other. I knew my pet was in good hands. When my cat passed they provide a piece of his fur and paw prints. It was much appreciated.

DO NOT BRING YOUR PET HERE! Especially if you care about them and not having your time wasted! We…read morebrought our cat here out of convenience because it was close to work if we needed to drop her off for the day. Big mistake. In the beginning, everything was fine. Then the miscommunications and misinformation began. We wanted to get our girl spayed. We brought this up several months ago but pushed it off so we could do it at a time when we were off from work to keep an eye on her during her recovery. When we brought it back up, we were originally told we would need to get new blood work and an ECG done. All well and fine, we knew we'd need to get the tests done and had waited too long for her previous blood work to be useful. When we called to get the blood work scheduled, we were told we didn't really need to get the ECG done if we got the blood work. Weird that wasn't what we were told originally but we made the appointment. When we brought her in to get the blood work done, we were told we didn't really need to get the blood work done if we were getting the ECG. Should have been the biggest red flag in the world but we left without getting the blood work done but did make an appointment for the spay so we could make sure we were getting the date we needed. They also told us they would let us know when the tech would be in to do the ECG since the tech they used only came in a couple of times a month. We never received that call! It got to be about a month out from the procedure and they still hadn't contacted us. I went in to figure out what was going on. That's when I found out that what I had been told originally was the most correct. We should have both blood work and ECG done before the spay. That should have been the final straw but we were lucky enough to have one more ECG visit before the date of the spay and we able to get the last spot. They scheduled the appointment and scheduled the blood work to happen at the same time which was 2 weeks out from the procedure which we were told was the latest the blood work should be done. We drop her off for the appointment expecting to get a call back when she was ready to be picked up. What we weren't expecting was a call back that the ultrasound tech had LEFT BEFORE HE EVEN SAW HER. We were floored. In an effort to save face, the vet comped the blood work. When I went to pick her up, one of the in house techs told me that they were unsure if they could get the ultrasound tech back before the spay, but that we didn't necessarily need it to move forward. So, we were back to blood work but no ECG! I told them I was not comfortable with that. When they called back with the blood results they told us we could get the ECG done 2 days before the spay and we would get a call when he got there so we didn't have to leave the cat there. We were already reluctant but agreed hoping we could salvage the situation. When my sister brought our cat in, she was brought back and THE ULTRASOUND TECH IMMEDIATELY LEFT to go to another appointment. She waited for 40+ minutes for him to return to get an ECG that took less than 10 minutes. When my sister called the next day, she was told that the results wouldn't be available before 5 pm. Mind you it's now the day before the spay and we still had not heard anything about what we needed to do to prepare her or when she needed to be brought in. When I walked in, I got a brief run down and told them I would be waiting there for what I thought would be over an hour for the results of the ECG to be in. Within 15 minutes, the receptionist answered a call, conveniently on speakerphone she couldn't figure out how to turn off, saying the results are in. All trust lost, we promptly cancelled the appointment and will NEVER be stepping foot in this awful place again.

This the best clinic I ever taken my fur babies too, been with them since 2018. The staff is…read moreamazing the Veterinarians also amazing we love them Cheryle Tyson

Dr. Claypoole is the best around! His compassion and knowledge is unmatched. Apryle and the rest of…read morethe staff is also exceptional and always helpful. If you care about your pets then look no further.

Absolutely amazing , wouldn't take my animals anywhere else. The dr always helps whenever any of my…read moremultitude of animals needs something!

First impression....Very rude receptionist. Called today for records on a client who is…read moretransferring to the hospital I manage and was immediately told to send an email to them for whatever we needed. Told her I just needed records and she said I know and you need to email as she continued to converse with her co workers , while I was on the line . No hold on a moment please, just direct and rushed rudeness. If any of my staff EVER answered the phone in this manner, they certainly would not be working at my hospital. The phone call is the first impression and boy that was quite an impression.

Just brought my kitten Linus in for his first visit. Staff was wonderful and Dr. Donnelly was very…read morekind.

Absolutely great service by doctor and staff. Doctor was easy to discuss issues and performed a…read moregreat examination. Very friendly and listened to all our questions. Definitely one of the best in my experience.

I would strongly advise against using Ridgehill Animal Hospital…read more I arrived right when they opened without an appointment because my dog had been in visible discomfort for hours and I was hoping they could fit him in at some point during the day, given they had his full medical history. Instead, I was immediately turned away by a receptionist with no compassion and told to go to the emergency vet down the street. I spent time outside trying to keep him comfortable, and after seeing other clients arrive, I went back in to ask if there was any chance he could be seen later that day. I was told "nothing today" and dismissed again. During this time, Dr. Pearce did not acknowledge me or my dog at all. I later went to Central Emergency Veterinary Clinic, where the level of care and empathy was night and day. Ridgehill never followed up to see how he was doing. When it came time to euthanize my dog, I was told there were no appointments available with his primary veterinarian until the following week. I was offered a late Friday appointment with another provider, which I accepted. On the morning of that appointment, I called inquiring about the process I wanted to be present for the entire process, including catheter placement. I was initially told "you can ask when you get here". The receptionist did ask and came back and I was told no. Then, I received a call a few minutes later saying the owner had canceled my appointment entirely and that I should "go somewhere else." Canceling a same-day euthanasia appointment and turning away a distressed pet owner in that moment is beyond unprofessional--it's inexcusable. This practice demonstrated a consistent lack of compassion, communication, and basic decency. I would never return and strongly recommend others seek care elsewhere.

My partner and I brought our dog Koda to Ridgehill almost his entire life, and after our last…read moreexperience, I would never bring another dog again. I am truly blown away by the blatant disregard and disrespect we experienced at the end of our dog's life. We brought our dog in Monday, 7/6 after he began to experience some discomfort in his front right paw. Our appointment was late at night, and we understand they close at a certain time, but we felt ignored and rushed out by the vet that we saw. Not only did she completely disregard what we were telling her about his limb lameness, lethargy, etc., she chalked it up to allergies, which he has had his entire life. She prescribed an antifungal, apoquel (which we expressed we have tried and it has never worked, and we had switched to cytopoint), and gabapentin that we later learned was not appropriate for his weight. We told her he wasn't eating or drinking, she didn't bother to pursue that further. She essentially said his allergies were bothering him, we could take x-rays, and then proceeded to tell us she didn't have time for x-rays, and sent us home. We gave him the medication, he showed minor improvement. On Tuesday, 7/14, our dog started to show signs of total paralysis and he couldn't move at all. We brought him in that day to see Dr. Pierce, who is FANTASTIC. She was kind to Koda, listened to us, and showed compassion. She told us half of the medications the first doctor prescribed were basically pointless, and the gabapentin was 1/3 of the appropriate dose for his weight. Dr. Pierce hydrated Koda, gave him food, and took x-rays, which should have been done the week before. Koda was given steroids, and we were told to check-in. Wednesday, Koda did not improve. He got worse. We had to give him water through a turkey baster. We were told we would be called in the morning for his x-ray results, and we weren't. We had to call. We didn't get a call back until almost 4:00 in the afternoon. As the day continued, Koda continued to go downhill, crying in pain, unable to move. We called them back around 5:30 seeking advice, expressing fear he needed to be euthanized, and asked for a call back and appointment. The person who answered the phone said, "um, no.... I need to talk to someone and they'll call you back." Nobody called back that evening, and we had to take Koda to the emergency vet to get euthanized. The following day, 7/16, as I am typing this end of day, nobody returned our call. I am willing to wager we will never receive that follow up call. I am absolutely DISGUSTED at the way Koda and his symptoms were ignored the initial visit. I am disgusted that Dr. Fracasso didn't dose him properly, listen to our concerns, x-ray him (even if that wouldn't have made a difference), and diminished his pain as allergies. I am disgusted that we were dismissed when we called back scared and seeking advice, and I am DISGUSTED that nobody bothered to reach back out. I would NEVER bring any pet I may have in the future here again, and based off of several recent reviews, I know this is unfortunately not unique to my partner and I. Ridgehill wants to get paid, they do not care about your animals, or you. It is absolutely disgusting to me that an animal hospital would treat an animal at end of life like this, and their family. I saw more compassion in an hour at the emergency vet we had to go to than I ever had at Ridgehill. Avoid them at all cost.