We're so happy to have found this practice! Several years ago I moved my elderly parents and their…read moredog to CT from CA. Their dog was older and having some issues breathing on and off that previous vets in CA were dismissive of/couldn't figure out. We brought Quincy to Spring Glen and had a great experience with the vet. It was a friendly, efficient appointment with a referral to Central Animal Hospital for what ended up being a correct diagnosis by Spring Glen that needed surgical intervention. Spring Glen didn't even charge us for that visit! Years later, after Covid, we welcomed another dog to the family. If you remember how many families got dogs during that time and how it created an extreme demand on vet offices we were prepared for a long wait and hard time finding a vet taking new patients for Pip. Despite Quincy passing years before and therefore not being active patients anymore, Spring Glen welcomed us back despite the insanely full schedule. It's now been a couple years and we have zero complaints. Dr. Mags is so thorough and informative while being chatty and friendly. They're upfront and fair with billing and do a great job of explaining the pros/cons of anything discussed. Spring Glen reminds us of our favorite vet from decades ago in CA before they got bought out by one of the big franchises :-( Welcoming, informative, and fair.

Very unprofessional. The vet yelled (he screamed so loud, I could not even understand what he was…read moresaying) at me on the phone. Very serious anger management issues. I would not, under any circumstances trust the care of my cat to these two. Downright, scary.

Caring, knowledgeable and compassionate. Love this vets office! Me and my puppy are so happy we…read morefound this place!

Dr Broderick and his Tech Dennis are two of the most knowledgeable & caring individuals I have ever…read moremet. We came to him with our English Bulldog who had a severe skin infection (previous Vets failed correcting). Dr Broderick and Tech Dennis not only cleared the infection but truly improved his quality of life. My wife and I would like to thank them both for their outstanding professiionalism in the care of my family member. Thank You.

My poor baby wasn't feeling well and they accepted her immediately and helped my baby get back to…read moreherself. I was kept updated, I got to visit (she was in ICU), clear communication, they always answered any time I called and got me the answers I needed. Dr. Miller was great the three woman at the front desk were amazing and so helpful. I am forever thankful for saving my honeys life. Thank you from the bottom of my heart. Thank you for the ICU team that took care of her, I can't thank you all enough.

Terrible experience both times I went there with my small dog. The first time he's was brought in…read morefor severe lethargy and vomiting and after spending literally 5 minutes with an actual doctor he was sent home with medication for back pain. No tests, no labs, nothing. It turns out he had a severe liver issue and was successfully treated by his regular vet. They charged me 350 dollars for that abomination after spending 3 1/2 hours waiting there with my young daughter. The second time was this past Friday which turned out to be one of the most traumatizing days in a long time. My dog which is 11, has been perfectly healthy, active, normal and thriving. No issues whatsoever. I brought him to Central in Guilford because he was coughing up a strange white foam the coughing persisted for a few hours. I clearly described the issue to Vet Tech and was expecting them to evaluate him for any obstruction or related problem. Instead they tell me that he has a heart murmur (which I knew about and was never told to be concerned about it) and that he is in heart failure and has 6 months to live. The doctor who treated him was extremely rude and defensive and showed no empathy or compassion while I was bawling in the office. A couple of things to note: they stuck my dog in an oxygen cage because they said he was breathing shallow and was very animated. Well yeah, because it was hot out, and he was excited about going in the car and to a new place. Then they proceeded to put him on Lasix and give him some sedative without asking me first. The performed other diagnostics and the doctor presented me with a bill for 900 dollars which wiped out my entire account. Then the doctor comes in and tells me they want to hospitalize him to monitor him more. Thank God I didn't. She then proceeded to give me the option to euthanize him. I almost vomited right there. Are you serious lady? You're pushing me to kill a perfectly normal, active, stable dog? What kind of business are these people running? So needless to say, I have made a follow up appointment with our regular vet who will do a thorough reevaluation. Even if it turns out that my dog has heart failure, he is not going to abruptly tell me that we only have 6 months with him or that we should put him down. After researching on my own, the data clearly contradicts this doctor's prognosis. In fact, dogs that receive the proper treatment and care can live for another 1-2 years. What morons these people are. And the "owner" that responded to my review on another platform is disgusting and should be barred from practicing veterinary medicine.

Kevin is the most compassionate and kind person you can imagine.. my dog, DD, was a very nervous…read moreand timid dog. She came from an abuse situation and was terrified of men. Kevin sat on the floor with until she went to him on her own. When she has her neck surgery, he actually groomer on the floor so he didn't need to use the noose. I couldn't recommend him more. Oh, and he's a great groomer and his prices are really reasonable.

Kevin is the best groomer I've used for the past 25 yrs. He loves the dogs and does a great job…read more His gentle touch makes it so easy for my Tanner to relax . He tries very hard to accommodate time requests. And he's great at putting up with me!! kudos Kevin. Janet and Tanner

Moved to New Haven with two my cats while completing studies at Yale & hands down this was the best…read moreCat Care we received throughout our time in CT. Highly recommend. They truly know cats here and the facility is clean!

The team at New England Cat Care is amazing! They spend quality time listening to your concerns,…read moreassessing your cats, evaluating all options, and following up to ensure everything is fine once you are home. My cats loved this clinic because it is only cats, so they felt safe. There is always ample parking, and if you email them, they answer all emails the next business day they are open. I am so glad we found New England Cat Care. Boots and Marilyn will always have a safe visit here!

I came to this vet since I had my cat about 9 years ago. When my cat fell ill, Dr. Crocker and…read moreLegend took good care of him and gave me the bad news in a caring way. You can tell that they care about the well being of their patients (which are the pets). They provide all the options without pushing you into one or the other. I knew my pet was in good hands. When my cat passed they provide a piece of his fur and paw prints. It was much appreciated.

Absolute scammers…read more Made an appointment for a single vax shot. They proceeded to throw in a physical, blood work, and viral testing. $480 like it's cool. Oh, and there's follow-ups of course so the faucet never shuts. This is a 3 year-old healthy active indoor cat with no health issues reported by me, the owner. You want to give these people the benefit of the doubt, but after looking up exactly what they're testing for and what normal vet visits should be like, we're all in full-blown Stockholm Syndrome for going here.

This the best clinic I ever taken my fur babies too, been with them since 2018. The staff is…read moreamazing the Veterinarians also amazing we love them Cheryle Tyson

Dr. Claypoole is the best around! His compassion and knowledge is unmatched. Apryle and the rest of…read morethe staff is also exceptional and always helpful. If you care about your pets then look no further.

I just had a wonderful first visit with Dr. Stewart. My rescue dog, Yeti, has a bit of fear…read moreaggression when at the vet. Dr. Stewart spent 30 mins discussing Yeti's behavior and allowing Yeti to become comfortable with her presence in the room. I usually ask that he is muzzled when getting vaccinations but Dr. Stewart was able to administer his bordetella shot without any reaction from Yeti (thanks to some distracting and delicious treats!) As an owner of two rescue pups, it is so exciting and such a relief to spend time with a vet who cares so much about dog behavior and is really invested in their growth into happy healthy dogs. Could not recommend this place more!

First impression....Very rude receptionist. Called today for records on a client who is…read moretransferring to the hospital I manage and was immediately told to send an email to them for whatever we needed. Told her I just needed records and she said I know and you need to email as she continued to converse with her co workers , while I was on the line . No hold on a moment please, just direct and rushed rudeness. If any of my staff EVER answered the phone in this manner, they certainly would not be working at my hospital. The phone call is the first impression and boy that was quite an impression.

Just brought my kitten Linus in for his first visit. Staff was wonderful and Dr. Donnelly was very…read morekind.

Absolutely great service by doctor and staff. Doctor was easy to discuss issues and performed a…read moregreat examination. Very friendly and listened to all our questions. Definitely one of the best in my experience.

I would strongly advise against using Ridgehill Animal Hospital…read more I arrived right when they opened without an appointment because my dog had been in visible discomfort for hours and I was hoping they could fit him in at some point during the day, given they had his full medical history. Instead, I was immediately turned away by a receptionist with no compassion and told to go to the emergency vet down the street. I spent time outside trying to keep him comfortable, and after seeing other clients arrive, I went back in to ask if there was any chance he could be seen later that day. I was told "nothing today" and dismissed again. During this time, Dr. Pearce did not acknowledge me or my dog at all. I later went to Central Emergency Veterinary Clinic, where the level of care and empathy was night and day. Ridgehill never followed up to see how he was doing. When it came time to euthanize my dog, I was told there were no appointments available with his primary veterinarian until the following week. I was offered a late Friday appointment with another provider, which I accepted. On the morning of that appointment, I called inquiring about the process I wanted to be present for the entire process, including catheter placement. I was initially told "you can ask when you get here". The receptionist did ask and came back and I was told no. Then, I received a call a few minutes later saying the owner had canceled my appointment entirely and that I should "go somewhere else." Canceling a same-day euthanasia appointment and turning away a distressed pet owner in that moment is beyond unprofessional--it's inexcusable. This practice demonstrated a consistent lack of compassion, communication, and basic decency. I would never return and strongly recommend others seek care elsewhere.

three stars is about right. They are definitely as people say -all about the money. Had warts…read moreremoved from my dogs head and body and she missed one on thehead of all places which required me to schedule a second surgery to remove -that one wart huge by this time and others on the body after this second surgery my dog went downhill very quickly. Pills medication money test pills medication money test pills to mitigate problems created by other pills my heart is broken I finally had to schedule him to be put down. that seemed to have been done properly. just before the second surgery, the vet had commented how he was aging gracefully and then bam right after the second surgery he was never the same