My wife and I were shopping for a new washer/dryer to replace our 6 month old Maytag that was having an affair with the repairman and stopped in to Mesa TV & Appliance. Great experience from the minute we walked in the door and were greeted by Louie. He answered all of the questions we had about the Speed Queen brand. Everyone was friendly and there was no pressure to buy. A few days later, we purchased the set over the phone and set up delivery. The delivery men (Juan and Mike) did a great job of installing the items and explaining how they function. They are both very professional and polite. Louie even submitted the rebate for us. I will now buy all of my appliances from Mesa TV & appliances. Best experience we have had in a long time. They remember how to do customer service. thanks for the great experience. read more

We purchased an entire Jenn Air kitchen from Mesa Discount Appliance, which includes a range, built-in fridge, 2 dishwashers, 2 garbage disposals, trash compactor and built-in microwave. Order date was delayed, delivery date was not true, incorrect appliances were ordered and when trying to deal with the manager, who insisted on taking over the sale, he becomes unprofessional and tells us he is "a little tired of the rudeness", "problems happen", "we did everything we could". In the end the initial Sales rep contacted us via email about some other issues with this store. My appliance order is still not fixed and Jenn Air has to escalate this to a regional level because the store manager is not fixing the "problem". As consumers, we have the right to expect bait and switch and being lied to is not ok! Buyer beware!! read more

not a shell review!! love mesa tv and appliance. read more

Called for Television repair and although they no longer service TV's were quick to provide a reference to Walt's TV including phone number. How nice that people are still willing to provide assistance even when they do not make the money. read more

Mesa TV & Appliance is highly recommended! Its a nice warehouse full of named brand appliances at great prices. Brian sold me a TV, dryer and mattress / box spring set after I purchased a home. This guy knows his appliances - told me he's been in the business for over 30 years! My items were delivered to my home in a timely manner. The delivery guy was awesome! He was super friendly and set up the items. I would definitely go back to this warehouse for further purchases. read more

I buy all my appliances from Mesa TV and appliance. They have the lowest prices and best customer service.

Do not go anywhere else! Mesa Appliance takes all the high pressure sales out of it. They listen to what you are looking for and answer all your questions. I have been shopping around for the best prices and this place was it...the excellent customer service and no high pressure and games was a bonus! I wasted a lot of time at other places. read more

I was in the market for a new washer and dryer and decided on Speed Queen. You have to buy these from an authorized dealer and I had a few choices of these in the valley to choose from. I am so glad that I choice to buy from Mesa TV and Appliance. I love my new washer and dryer but unfortunately my dryer had a problem with the motor. Louie provided free service to determine the problem and went the extra mile to replace the item for me. I also appreciated Ray who delivered all the items. He was very pleasant and helpful. Service means so much to me and this place is all about service. I will be happy to refer people here and will come back next time I need an appliance. read more

I purchased a Kitchen Aid dishwasher, fridge, oven and cook top from Mesa TV and Appliance from out of state. What they didn't tell me when I placed my order is the items they were selling me were display/used models. The cook top, dishwasher and oven appeared to be display models and this wasn't a big deal. The real issue was the fridge didn't work and when I called a repairman to come look at it he told me it was used and someone had removed some parts from the inside. He refused to fix it and suggested I try to return it. After some bickering and fussing Mesa TV agreed to take back the fridge, but I was on the hook to pay the shipping. First and last purchase from them. (In full disclosure this purchase was a few years ago and I am just writing the review now). read more

Louie is the best! I have worked with them for over 20 years and they have always given me th best service anywhere. No need to do any other TV or appliance shopping! read more

shopped around and they had the best prices. The customer service was outstanding! You just don't get customer services like that anymore. we will diffidently be back! read more

We purchased a cooktop from Louie. Install guy from Dino's showed up and oops, he forgot to bring his saw for an adjustments for the cut out. Next day Dino's guy shows up again, installs cooktop, checks 1 burner & says "it works. Have a good night" and leaves. I try to use the induction and the entire cooktop FREAKS out and won't work. Call Dino's, repair guy comes back says "huh, I think I need to order a board". 5 days later he shows up with a new board. Gets everything installed & a horrible electrical burn smells invades my entire kitchen. Two repair guys are in the house now...one says "oh that's normal" the other one says "I've never encountered that. I'd call the manufacturer". We call Mesa TV & Appliance, speak to Louie thinking certainly he will help us. Nope. We call the manufacturer who sends out yet another repair guy, different company. This guy tells us it's a fire hazard & he recommends replacement. Manufacturer says within the first 30 days it falls on the sales store to replace. We call Louie again. He REFUSES to replace it. Says that everything we are telling him is the opposite of what everyone else is telling him. 3rd repair guy didn't say anything was wrong with it, manufacturer didn't say it was his responsibility to replace it. Basically called us a liar. When we asked him if he talked with Dino's repair guys - the ones HE sent out? "Uh, no, I didn't call them...". A simple call to either one of the repair guys from Dino's would have proven that there was a very definite electrical burn odor coming from the cooktop. But let's not investigate that. Let's just call your customer a liar, leave them without a cooktop for weeks, then try not to refund all their money until they call you on it. Sure, Louie may offer lower prices but at what cost?! There is no customer service behind his sales. He cares only about his commission then drops you as quick as he can! He claims that he spends massive amounts of time on the phone on your behalf yet when a phone call is made between us and the manufacturer he won't get on the call with us, claims he was never asked. Says the repair guy that wasn't from Dino's claimed we were argumentative....why would we be argumentative with someone who is there to help us?! Louie claims that the repair guy said nothing was wrong with the unit yet the slip the repair guy left for us flat out states there's an issue and he recommends replacement. Seriously?! On top of everything else, he promised us he would have the cooktop cleaned up prior to delivery, there was a bunch of glue residue all over the stainless steel. Was it cleaned up? No. I had to take care of that myself. The only one who can't seem to get his story right here is Louie. He'd rather insinuate that we are lying instead of making an effort to correct what he did wrong. Please, by all means, yell at your customer. That always helps an already poor situation. You'd think spending over $1400 on a cooktop with plans on buying several other appliances would encourage a salesman to do whatever he can to make things right. Not here. EVERY phone call and in person conversation I had with Louie post sale he blamed someone else for whatever was happening..."I can't speak for Dino's", "I can't speak for the manufacturer", "I can't, I can't, I can't"...that's all we heard from him. I would rather spend more money at another family owned business or even a big box store than I would spend a dime at Mesa TV & Appliance. I will NEVER shop there again. I will NEVER refer anyone there. If I hear someone singing their praises I will be SURE to tell them of our experience and tell them to look out! Pray you don't have any issues. This has been a complete waste of our time! read more

Bought a washing machine from Brian the Sales Manager. When I came into the store I told him about one that was on their web page for $599. He looked it up on their web page and said, " yes we can order that one for you." Receipt even says "ordered." Delivery was to be the next day. When the delivery guy showed up he had a washer wrapped in shrink wrap, not in a box. I asked the delivery guy if it was brand new and he told me it was from their warehouse. There was a dent on the lid and scratches. The silver tub on the inside of the washer was dingy and had something that looked like dark coffee or soda spots all in it. The top where the panel is had dusty/rust all along the seam. I told the delivery guy that I was not going to accept it, I told him to take it back. With in an hour I showed up in front of Brian - the Sales Manager back at the store. I confronted him concerning the washer and told him that he needed to give me a brand new one from the box or refund my money. He told me that it was a brand new one that was a floor model. I told him that it was never disclosed to me that I had bought the floor model and not a brand new one that was being ordered for me. Unfortunately, he refunded my money due to it being the only one that they had and apparently could not order me a new one AND the ad for this sale has been removed from the web site. I will not return to Mesa Appliance to buy any other appliances especially being that it was the SALES MANAGER who pretty much lied to me to make a sale! I am definitely one unsatisfied customer! No attempt was made to make it right....just a refund and sent me on my way. read more