josh was extremely fantastic! eager to help and make things easier for us. his services were greatly appreciated!

They should not be selling 25+ year old appliances. Got a 25 year old fridge that had exoskeleton of bugs in it and was dirty and smelled very bad. Will update review if this fridge being delivered today gets cold and doesn't make popping noises and no bugs in it. 10 stars for delivery service. read more

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Customer service was great. Immediately greeted show what items they had that I was interested and left me alone to look which i loved. Got the refrigerator I wanted at a VERY REASONABLE price. Other places were 2 to 3xs more and out of my budget. Not my first time here and won't be my last. Thank you also to Josh who delivered, removed and answered my questions. read more

Efficient, professional and friendly service. Would recommend for any appliance and install. read more

Everything went well. Dominick in the store was very friendly and helpful. The delivery went very well. Hector and his helper were very friendly and knowledgeable. Couldn't be happier. read more

I did my research before I went to the store so I knew what I was looking for. Michael provided exceptional customer service. The delivery process was easy and smooth. They communicated with me well and the delivery person Vance was great. I love Spencers because they make ordering and delivering appliances easy. Prices were great as I was able to take advantage of the July 4th sales! read more

This place is located on Broadway about 1/2 mile South and East of the Spencer's on 1st Ave. There is only street parking on Hibbert St which is like a dirt road. This is more of a close out store rather than a regular Spencer's. There probably are some good deals if you know what you are looking for. I posted on photo of a stove. They also have refrigerators and other large appliances. I was looking for countertop microwave which they did not have here. Worth a walkthrough since you probably went to the o r on 1st Ave and this one is close. read more

Spencer's TV & Appliance - Outside - Electronics Near Me - Mesa, Arizona

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I am so very pleased with my purchase. Dominic helped me pick out the right dishwasher, set up my install which where I live here in Florence is hard to come by. Jake arrived on time, switched out the old one for the new one and made it look easy. There were a few challenges but Jake solved it right away, there was a hidden spot under the counter. read more

I received a prompt call to schedule installation for my new dryer after my landlord completed the paperwork. The texts about timing and scheduling were very helpful, and the installer, Josh, even provided a courtesy call beforehand. The installation was smooth and professional. I'm very happy with the new dryer and the overall service. read more

I ordered a refrigerator to be delivered to a tenant's condo. I spoke with Curt and made the phone order and arranged for haul away for the old refrigerator. On delivery day the driver refused to take the refrigerator away leaving a problem of having no where to put the old fridge. They have a very strict policy and one dead cockroach my tenant missed when cleaning out the back was the reason they gave for not taking it away. I called Curt to see what could be done and inquire about canceling the order until a solution could be found for my vulnerable tenant to deal with the problem the old fridge now presented. Curt was unprofessional and very rude. He repeatedly told me I was being ridiculous and unreasonable. I was trying to inquire what can be done about the fridge and what my tenant can do and Curt refused to answer questions, just repeating "Where do you want them to put the fridge? WHERE DO YOU WANT THEM TO PUT THE FRIDGE" I had to remind him I was trying to solve a problem and needed to get some information from him about what his driver could do just to get him to stop. It was obnoxious and unhelpful. So, dealing with Spencer's left me having to pay for the appliance to be removed from the condos parking lot on top of what I paid to Spencer's to take it way, got fined by my HOA for having the refrigerator moved to the parking lot to wait to be removed and I am out the money I paid to Spencer's to remove it. As life long Spencer's customers relying on them for my rentals and own appliances, I will be moving on and will never do business with them again. Providing polite customer service and treating customers with respect is not a negotiable thing. read more

I am very happy with the service Justin and Ky gave me in delivery of my Frigidaire refrigerator. Very professional and personable. Thank you guys!! read more

Spencer's TV & Appliance - Frigidaire refrigerator - Electronics Near Me - Mesa, Arizona

Michael was awesome in store and Jenny kept us informed about delivery status and the driver Freddie was actually earlier than anticipated and very professional! Big THANK YOU to everyone involved and for the great service, we will definitely be back! read more

From start to finish, Spencer's (downtown Mesa location) hands down had Respectful, Friendly and Courteous salesmen. Alec was our guy who helped us with getting what we wanted in a new dishwasher. Our whole experience was lovely. Great text notification for delivery, installer was professional and courteous to our pup too. Great people you have working for your Company. Keep up the good work:) Thank you. read more

Spencer's TV & Appliance - New dishwasher installed:) - Electronics Near Me - Mesa, Arizona

The sales people here Suck and no one stands behind them.......NO ONE! My wife wanted to purchase a new set of Washer/dryer and was talked into a very nice expensive set of Maytags. When I asked about the lack of a filter door we were told that "they never needed to be serviced" and not to worry about it. Turns out the service section calls for annual cleaning of the water pump filter and it is a service call item on that model.....who would of thunk it?! So we bought them anyways and within a year the LEDs on the control panels wouldn't go out and stayed lit ALWAYS. 3 service calls later we were told that we couldn't return/exchange them for a working pair and it was our "tough luck"! We hate this place and know in advance it's "BUYER BEWARE"! read more

Very punctual, cordial, and respectful. We appreciate the professionalism that was shown to us.

Aaron is doing great job to put my new washer/dryer Tower. He was patient with me for I asked him few questions thru text. Because I am Deaf. read more

aaron did SO well he not only ripped off the baby gate, made holes yes plural holes, in the walls and doors leading up to the washroom, they left the place a complete mess and left some parts behind for my toddler to possibly choke on. We are renting and now due to their negligence we may not get our deposit back. They refuse to give me a call back or solution. Or even an apology. Horrible people read more

We purchased a gas stove from the Broadway location but our licensed contractors refused to hook up because it was an unsafe appliance. When we went to exchange it they charged a fee explaining "they didn't know if we took parts off" the manager wouldn't look me in the eye and kept dodging my questions. He said it was another manager "Joe" who wouldn't budge on the fee... even if it cost losing a customer. I understand fee's if it was a choice but selling me an "unsafe appliance" should have come with an apology not a fee! read more

Unannounced arrival. No appointment confirmed. Never received a call for their requested scheduling by routing on the day of. So plan to wait your day cause they won't schedule the two hour window with you, they don't have the capability. Staff works for their convenience not the customers. read more

All went well. Delivery was fast. Installer did a great job. Will definitely buy more from Spencers.

My overall experience with Spencer's over the years has been a five! The one exception has been with our most recent experience with their salesman at their East Broadway location in Mesa. We physically went to the store. We had a picture and model number of the GE unit that we wanted to buy. He tried to get us to change to two other brands, over our objections. He found a GE unit, wrote it up, and delivered it. It wasn't the finish we showed him. He did what was convenient for him. Thankfully Spencer's is Doing The Right Thing!!! They are replacing the unit with the one we originally requested, showing us once again that they love their customers! They have the greatest support team anywhere!!! read more

Once again, Spencers has come through with excellent customer service and value! Great sales agent, Jasmine, couldn't be more helpful! The technician who arrived at the property was equally great. It's so nice to deal with a company you can count on!!! read more

they have very, very good services I love the technician that came out. He was really really cool. It feels good to have good people like that in the world. read more

Everything from shopping, purchasing, and delivery was 5 star. Great communication. Could not have been easier or better experience.

I am very happy with the whole experience with Spencer's. Mike was very helpful and thorough in explaining the differences in the appliances that I had to choose from. Once I found what I wanted, the ordering process was very easy and the price was right! Delivery was two days later and that went very smoothly. They arrived when they said they would and Aaron was very professional and thorough in explaining the correct temperatures on the freezer and refrigerator sides and also gave me all of the information if for some reason, the refrigerator wasn't working correctly. He was very friendly as well. I would definitely consider going through Spencer's again in the future. read more

Spencer's TV & Appliance - Electronics Near Me - Mesa, Arizona

We recently had our garage fridge die on us and our standard response for appliance issues is to contact Spencers TV & Appliance, my normal contact only works with new items and he recommended I contact their used appliance source to look for something suited for my garage application. My dealing with them was as professional and helpful as if I was buying something new, the delivery of my new-used fridge and pickup of my old unit was complete the very next morning, the delivery driver was very personable and professional while also being knowledgeable of the fridge I purchased...ANOTHER great experience with Spencers TV & Appliance...the same has been true for us for the last 15 years. #Kudos read more

What a great experience from beginning to end for both product and people! :) I will visit again for all of my appliance needs. Thank you so much. read more

Our property management hired Spencer's to install a new washer/dryer unit. We thought it went well... at first. Turns out something is wrong with our hot water spigot., so we instructed him just hook up the cold water so we can do laundry and I'll have property management call the plumber. We run a load of laundry on cold... leaks all over the floor. Water just pours out from behind the appliance. The plumber comes out a few days later to figure out what's going on. Turns out since Spencer's didn't hook up the hot water, he also didn't put a plug on that part of the unit to prevent a leak. Now we have to wait additional days for the plumber to come back out with the proper parts to fix what Spencer's did wayyyyy wrong. And hope our floors haven't been ruined too. Here's a novel idea.... Have install techs that actually know what they're doing. The only thing this guy was "good" at was causing extra headaches. read more

Spencer's TV & Appliance - Electronics Near Me - Mesa, Arizona

Aaron was very good at my delivery of my new refrigerator. He did an excellent job.. Very very courteous.

Not only did I get great customer service from Michael but Arron who delivered the appliance was also great!! This was my 5th purchase!

I had a great experience at this used appliance store. My refrigerator broke about a few months ago and stopped by here to get a replacement because I didn't want to spend thousands of dollars on a fridge. My car needed repairs, so I wasn't ready to purchase another item. My brother suggested that I check out this business. I'm glad I did! There was a slight issue, however, but it got resolved very quickly. Everything considered I'm pretty happy with the brand and the fridge that I bought from this store. Excellent customer service too! read more

We received phone calls and texts from our delivery person, Aaron, explaining the time window for our delivery of a washer and dryer. He regularly updated us as the time changed due to others canceling their deliveries. Aaron was friendly, professional, and even wore a mask in our home since I'm immune suppressed from a heart transplant! He is an excellent representative for Spencer's! I wish all my deliveries went as smoothly as this one! We appreciate excellent customer service and Aaron set the bar very high! read more

BUYER BEWARE!!!!!! Went into buy a new ice maker. We requested a KitchenAid and were told none would be available for months (not true, but we were dumb enough to believe them). They instead sold us a U-Line (whatever brand that is). This ice maker is a joke! Doesn't close well, the ice cubes are hollow in the center so they melt incredibly fast, and the ice comes out in sheets so you need an ice pick to break up the ice so it will fit in a cup. During the entire time no mention of the fact that there would be NO RETURN for this 3k purchase. They were willing to give us $1200.00. Really??? Do your homework before you go in on line, and don't trust anything the sales people say, be smarter than we were. We were hustled! read more

Aaron was amazing and he really knows his stuff. He was clean, friendly and answered all my questions. He installed the dryer and made sure I was okay with it's location. He really was AMAZING! THANK YOU AARON. He also removed my old dryer and installed the new by himself. read more

My husband is singing the praises of Spencer's TV and appliance. Recently we bought a new microwave from them. The process was made so ​easy and seamless. Everyone was helpful, especially the delivery driver Aaron. He was quick and so polite. And now, we have a beautiful new microwave in our kitchen. Can't say enough about the wonderful experience! read more

Spencer definitely takes care of their customers. I Purchased a used washer from them and they understood the urgency plus they made sure it worked right before they left. read more

I purchased a refurbished washing machine from Spencer's TV & Appliance outlet, and when it was delivered it did not work. The delivery man had to take my old washer back off of his truck and rehook it back up, and take the one I purchased away. I was eventually refunded my money and chalked it up to a fluke. Several months later I purchased a refurbished dryer from them, after relating my story of the non-working washing machine. Today the same delivery man brought the dryer I purchased, and when we tried it out it did not work. We were both just mystified how I could purchase two appliances from this outlet and neither worked upon delivery. Apparently the outlet closed early today since it is New Year's Eve, so I will not be able to call them for two more days to try to rectify the situation. read more

We have bought all of our appliances from Spencers and never had a problem. The beginning of November our dishwasher top tray was stuck and we couldn't close the door. The dishwasher is still under warranty so we called Spencers to send a repairman. That was on a Monday and they told us that they would send someone out the following Monday. Not happy but didn't have a choice. The repairman came out the following Monday and said that this was a common problem, but he would have to order the part and would return in 3 days. Since we hadn't heard anything, we called on Friday only to learn that the part had not yet arrived. This has now been a month since we haven't been able to use our dishwasher! 2 days ago I submitted a complaint on their website and have not received a response! A company is only as good as the service they provide and Spencers SUCKS! read more

We have rental properties and have been using Spencers reconditioned appliances in Mesa for a few years now. Hands down, they are second to none in sales, office staff, and delivery. We are happy with every purchase, but most of all, our tenants are happy. And, that's very important to us. read more

I have done business with Spencers for new appliances and have been very happy with the experience, so when we needed a new second refrigerator the Outlet seemed like a good option. Unfortunately, it wasn't. I would not use the outlet again and advice any of you planning to do so to ask a bunch of questions before purchasing. To keep this review as short as I can, we bought a refrigerator so that we could stock up on food in the middle of a pandemic. A few days after delivery, we noticed that the freezer wasn't working properly. They sent out a technician in a timely manner, who determined that the refrigerator needed to be replaced. They sent the replacement refrigerator and the freezer on that one didn't work properly, either. So they sent the technician back again. He installed a new motor but that didn't solve the problem. So we've now received two different refrigerators and the freezer didn't work properly in either. The people at the outlet agreed to refund my money as soon as they came to pick up the second refrigerator. I asked that the salesman call me to discuss because I was in a situation where we really needed a refrigerator/freezer - we relied on the initial purchase and stocked up on food since grocery shopping is still hit-and-miss. The salesman never got in touch with me. In order to not have to coordinate delivery of a new fridge with pickup of the non-working one and to figure out what to do with all the food, etc., I called a Spencer's location to discuss purchasing a new refrigerator instead. Almost three weeks into this saga, the new fridge was delivered. It works fine, we are happy with it. Only the service technician offered any sort of an apology. Nobody else apologized for the inconvenience, especially during a pandemic, that this caused us. No discount on the new refrigerator was offered. The rating is two stars because the service aspects, other than the salesman that didn't get back in touch with me, were good. But beware the "refurbished" description. After my experience, I don't think they do any quality control at all. If they had, there is no what I'd have experienced what I did. read more