I saw an ad for the furniture store in a local Gilbert newspaper. The ad mentioned design services…read moreand that caught my eye. The store is in downtown Gilbert and has been there for over 50 years! Hanna helped me with the furniture choices and design services. The store is beautiful and the quality of the furniture is top-notch. Todd at the store is now helping me with window coverings and I am impressed as well. Hanna and Todd have been talking with each other and I love the collaboration!

A one-star rating honestly feels generous for our experience with Norwood…read more We purchased over $20,000 in bedroom furniture and blinds from this store. Unfortunately, the bed (approximately $3,800) has been a major and ongoing problem, and other items such as the nightstands and dressers also have drawers that do not align properly. At the time of purchase, we were only shown a photo of the bed and were assured that it could be customized at the factory. That never happened. Instead, the store chose to modify the bed themselves at their warehouse, without consulting us about the details and not in the manner we had requested. The result was a bed that was painted a color we did not choose and that does not work with our décor. Even worse, the modification changed the design from a platform bed into something entirely different, which created a structure with sharp corners that jut outward from the frame. This has created a serious safety concern in our home. My husband and I regularly hit our legs on these corners and are constantly dealing with bruises. I also explained to the store that I suffer from seizures, which makes these protruding corners particularly dangerous. A fall or loss of balance during a seizure could result in serious injury because of the way the bed frame now extends outward. When we asked to return the bed due to these issues, we were told we absolutely could not because the store had already spent money customizing it. A second major issue is the bed base itself, which appears to have been built with very little support and started squeaking almost immediately. This raised concerns about the stability and durability of a nearly $4,000 bed. To his credit, the store manager did visit our home and suggested a solution: installing a metal support base to stabilize it. We agreed to this fix. However, the night before the installation we were informed that we would be charged approximately $250 for the support. In other words, we were asked to pay additional money to correct a structural issue with a brand-new bed that was already improperly modified and delivered in a color and design we did not approve. We declined to pay for the fix, and the owner, Brian Brundrett, refused to absorb the charge. We are now left with a bed that: * Was modified without our input * Is painted a color we did not choose * Is no longer the platform design we originally purchased * Has protruding corners that cause frequent bruising and present a major safety risk * Has inadequate base support For a purchase of this size, we expected better craftsmanship, better communication, and a company willing to stand behind its products. Unfortunately, that has not been our experience. Based on our experience, I would strongly urge others to think carefully before purchasing from Norwood. Given the safety issues and the fact the bed was delivered differently than represented, we are now exploring consumer protection and warranty options.

1st Time at this location and it took us a bit by surprise (an unexpected good thing) as we have…read morefrequently purchased items from the other locations and it's packed tight. I was expecting a more "crowding of furniture" but everything here was spaced out in a way that flowed really well. The selection of items is pretty broad, and depending on what you're looking for, they may have something that works. When we come here, we are typically looking for "unique" single-piece items. I would consider them more of a rustic, farmhouse with a touch of industrial style feel. If you see something you like, you may find it again (and again) in similar styles or colors but always ask the staff as they tend to know the location of the items throughout the store. We typically zone in & look at the details to ensure consistency, durability, and sturdy construction of items. We didn't have any success on this trip but also a bit disappointed with the price point for certain pieces as this was just 1 of 5 stops we made that day & similar items were priced lower. We will continue to keep them on our top spots to shop for pieces moving forward as their uniqueness is what sets them apart.

I've been shopping at The Potato Barn since their original location which was in a barn Yep, that's…read moreright. It used to be housed in a barn. I love this store because they offer so many different and unique pieces. If you're looking to make your home stand out with a warm, feel and quality products. This is the place to go. Even if you're not in the market for something, I highly recommend stopping by. Their unique design and decor techniques are impeccable. The service was very good. Brittany asked if I needed any help was super personable, but I didn't feel any pressure at all. This iconic furniture and decor store is definitely an AZ staple. I promise you're gonna love it.

I was so impressed with the service I received at Amish Furniture Creations. Terry, who I worked…read morewith, was extremely knowledgeable, patient, and helpful. The selection of dining tables was outstanding. I highly recommend this business.

My husband and I were looking for quality Amish furniture. We were in Phoenix and decided to swing…read moreby Amish Furniture Creations and how the pleasure of meeting the owners, Michael and Suzanne. We chose a dining room set with a hutch and buffet to obtain a price quote with some customizations. Suzanne worked so diligently to assure the set would meet our expectations prior to ordering. There was absolutely no pressure. We are awaiting a response related to if the builder is able to meet our demands. If you are looking for quality products with customer service that is unremarkable, look no further. We are hopeful for a positive response to our request for a minor modification and would love to offer this business the opportunity to get us as a client.

We have been looking for a new couch and chair for years. We thought we found it at Creative…read moreLeather-we were wrong!! They didn't have what we wanted on the sales floor but they assured us they could make it and that we would be 100% satisfied-we are not! The pieces came both under and over stuffed and gave no support. We hurt after sitting on either piece for any period of time! We have given them several opportunities to fix or to take them back. They have tried fixing, it's time for them to allow us to return them and for them to take them back!

Very disappointed with the quality, especially for such a high dollar sectional couch. I would have…read morepreferred going local, but after this experience, choosing a retailer like Restoration Hardware or Copenhagen would have been the better route. Customer service was not helpful, and I am now out a significant amount of money with no furniture to show for it. Overall, this was a very frustrating experience and a major disappointment.

2nd purchase here with Pauley! Excellent customer service and the best prices. No BS! Not all…read moreappliances are damaged, won't go anywhere else! Happy Mother's Day to me!

Here is why I am giving this a 5-star review. Matthew, the manager at the Mesa location, went to…read morebat for me on an issue I had with my couch I purchased last year with a warranty that was denied from the warranty company and he made things right for me. He rectified a bad experience with the warranty by supporting my needs as the customer. We purchased a mattress from them last week and this bed, the dream sleep is very comfortable. American freight is not your typical furniture store as it looks like a warehouse rather than a staging room. The staff is very friendly and not pushy. I'd recommend this location their customer service is better than the other locations in the valley.

Great service! The cushions look great in our backyard. We wanted to get matching cushions and a…read morebackyard refresh. Carole was so easy to work with and great communication.

We had a very positive experience with Patio Star Az. We worked with Nick when we wanted to…read morere-sling six patio chairs that had been sitting in the Arizona sun and thus needed some TLC. Nick was friendly and helpful. He was professional and patient with our questions as this was the first time we'd done such. We chose the fabric from a large selection after Nick explained pricing and options and left the chairs with them. The finished product looks great and we are very happy with the overall process and result! Oh and the store itself has some awesome items in it.

This was a GREAT FIND! 10% off everything store wide, and they get deliveries daily…read more Very helpful, zero pressure sales associates! Paula was our favorite. $70 flat fee for delivery no matter the size of your purchase!

Worth a look! I've…read morebeen intrigued by the name and finally had a chance to stop in. Nothing fit my needs but the place was clean and everything looked decent quality. They had some interesting items as well as more basic. The pop art car bar was tempting but I don't have a spot for it. Easy parking.

I spent weeks hunting for patio furniture for my new house and wanted something that actually felt…read moreworthy of the space. After dealing with the typical big furniture stores where salespeople hover over you nonstop and the quality never quite matches the price, walking into OSOS immediately felt different. We showed up 45 minutes before closing on a Saturday, and Nick, who runs the Arizona locations with his brother, still took the time to walk us through everything without ever being pushy. You can tell they genuinely care about what they sell and the experience customers have. We ended up buying the Eva 6-piece set, and honestly I was shocked at the value. A full aluminum patio set that looks this high-end for under $2k after taxes is hard to find anywhere. What really sold me was when Nick told me he'd personally assemble the furniture himself to make sure it met their quality standards. That level of pride in the business is rare. Since it's Memorial Day weekend and we're having people over Monday, Nick also made sure everything would be fully built and ready for pickup early Sunday so I'd have enough time to make multiple trips with my truck if needed. That kind of customer service is why small businesses deserve support. Their aluminum furniture is built for the Arizona sun, so I honestly don't see myself needing patio furniture again anytime soon. But if I ever do, I already know where I'm going. They also had some awesome outdoor rugs and a massive LED umbrella with a heavy-duty base that I'm still tempted to go back for if I can figure out the space.

Great prices and very good quality! Customer service was great. I love my new outdoor furniture!read more