I loved this place when it was the Physicians Premier ER. I only ever received 1 bill for service…read more Now I get 2 separate bills. This is the third time we have used this location and received 2 separate bills. This will probably be the last time I ever use this facility. Why is it my responsibility to pay the doctor? 1 bill for service, like normal businesses. The company should be responsible for paying the doctor, not me. I didn't like having to do self check in either. A receptionist would have been nice at the front desk to greet patients, instead of feeling lost until someone from the back came out. The customer service was really really good, but the one complaint is I was given a chest xray after I had already said no. That is unacceptable and now I'm literally paying for it.

Friday night, I was bitten on the arm by a spider. As it woke me up, I could not tell from his…read moreremains what kind it was. I washed it off and went back to bed. The next morning, I had a knot on my forearm about the size of a pecan. I started treating it with some antibiotic salve that we had at the house. Over the next couple of days, it became inflamed and started to hurt. Unfortunately, I waited until the redness was covering from my elbow to my wrist. When the swelling started pressing against my arm nerves, I knew I had to get to a doctor. I made the decision about 10 PM on Monday night to go to this new ER. Parking was easy as this used to be a grocery store parking lot. I walked in and found a totally empty waiting room and reception area. I looked around for some way to contact the folks, but everything was closed. In a few minutes a nurse came out to see who had entered, and finding me with a swollen red arm, took me straight back to a treatment room. After taking a medical history, discussion of what happened, and getting my vitals, she had me lie down and went to get a doctor. Upon returning, she asked if I had my phone with me, and finding I did, said I would receive a text and that I needed to follow the directions in the text. I did that, and it amounted to completing all the paperwork that needed to be completed. This was so much better than having to fill out all the paperwork myself. The doctor came in, went over all the same stuff the nurse had done, and indicated that they were going to start me on a very strong antibiotic then, and would write me a prescription for 10 days of the same antibiotic. I was advised not to miss any of the medication (taken 3 times per day) for 10 days. I was also advised to go to my PCP by the end of the week for follow up. He also said that if it got worse, before I got in to see my PCP that I should return to him. So here I am a week after the bite. The medicine has really made a difference in the arm. He warned me that the antibiotic may give me stomach trouble, and he was right. So he has been accurate on all that he said. Will I return? Hopefully I will not need to come back, but if I do need the ER, I definitely will come back here. They did everything I needed.

Had an exceptional experience here ( injury withstanding) !!…read more The night before my visit I tripped over a shoe and heard a crack! Hoped it was nothing - but knew it probably was - so after a restless night headed here at 6am!! From the moment we entered and the person at the front desk explained all the paperwork, charges and process - to the care I received - and in less than one hour I had received x-rays, an unfortunate but expected diagnoses of a broken foot and left with crutches, a boot and a care plan ! It was fast, excellent care and turned an unfortunate injury into an easy experience ! Would not hesitate to come here again should we need urgent care!

I had one of the scariest medical moments of my life after two wasp stings triggered a severe…read moreallergic reaction. I was covered in hives, itching everywhere, and struggling to breathe. Fossil Creek Complete Care took me in immediately and treated me with a level of compassion and professionalism I'll never forget. Valerie made me feel safe the moment I walked in. Joel and Pauline were incredibly kind and attentive. And Dr. Lippstone not only treated me quickly and effectively -- he called me two days later just to make sure I was okay. Then a handwritten card arrived in the mail with notes and signatures from the whole team. In a moment when I was frightened and vulnerable, they showed me genuine care. I can't thank them enough.

The care given at this facility was of great class, the care quality was excellent and the staff…read moreattending to the front desk were exceptional. The male nurse who helped us answered all of our questions and explained everything thoroughly. Thank you for serving us! We need more healthcare professionals like you!

Fast attending, super cool front desk guy! We came in 30 minutes before and they got us right in!read more

Great experience cataract surgery nurses were great from start to finish the person that signed me…read moreinto the person that pushed me out in the wheelchair. Everyone was professional. Thank you

I had cataract surgery here. Nurses were terrific, made the stay relaxing and easy. Procedure was…read moreexplained even though my MD had already reviewed it with me, anesthesiologist visited and described type of anesthesia to be used and any effects it may have. When I woke up, nurses were attentive and caring., Plus the PACU nurse was able to start my IV at the beg of the stay even though I have horrible veins!

This is not a review on the hospital. It's a review on their Google listing. If you google Legent…read moreHospital in San Antonio or Legent orthopedic hospital in San Antonio on your cellphone, for the last four days, it takes you to a Turkish language page that has nothing to do ( I guess) with Legent Hospital. It seems someone either has hacked this or there's a program error, so I called the hospital and of course I only got the receptionist/operator. She just said well it's not their responsibility it must be google's problem as I mentioned. I tried to explain to her what might be happening. She did not understand me. I suggested she send a message to her IT team explaining that patients cannot get information about the hospital currently if they're using their mobile phone to search Google. I'm scheduled for surgery in January and I cannot get any information on the hospital. If the hospital doesn't know or seem interested so be it. By the way, I'm a retired systems analyst so I know it's not just a problem for google to identify and fix if the hospital wants to maintain their profit margin. Someone at Legent needs to research it. It must be affecting Customer Service and possibly the bottom line as neither my husband or I on our different phones have been able to get any information about Legent at 1604 and IH 10 in San Antonio, Texas. I'll try my laptop or my desktop see if it's any different but a lot of people do their daily business on their phone. I will post photos of the first page you get when you Google the Legent orthopedic hospital in San Antonio. The second photo is what you get after you click on website on the first picture.

My husband had surgery here and stayed overnight. Overall, everyone was very attentive. The nurses…read morewere great, especially Bri on the overnight shift. I also had lunch in the cafeteria downstairs and the food was surprisingly good. The food that my husband had as a patient was also very flavorful. Also, there is plenty of parking. I wouldn't mind staying here if I need to have an outpatient procedure.

Absolutely amazing staff and facilities were top notch! They took incredible care of our son when a…read moremiddle of the night tummy ache turned into something more. They quickly assessed and stabilized him and kept him well cared for until we had to transport to children's hospital for surgery. They even wished him an early happy birthday which left such a positive impact on all of us. Their billing is straightforward and the most affordable out there. We will always go back there although we hope not that often! :)

Very friendly, attentive and listened to what I had to say. Clean rooms and they are open 24/7!read more

I would suggest find out their payment policy, because it sucks. No one plans for an operation, so…read moretherefore you don't have the money laying around just to grab it and go their policy. Is you pay all upfront, or they will set you up a payment plan? They gave me three months at an amount that was not feasible if I wanted to pay my every month, living expenses, their attitude we won't our money first don't care if your lights get turned off. The sad thing is I had insurance and it was paying 65% but since my deductible wasn't met, they wanted it paid in for to your doctor find out where he does the I think before you schedule call get their policies and how they'll work with you because they didn't let me know this until about two weeks before my surgery.

Very clean facility and amazing staff. The doctors and nurses were extremely supportive and…read moreextremely nice, they went above and beyond for my comfort.

I would give more stars if possible. Wonderful experience. Very compassionate team. I saw the…read morePA. I was quickly diagnosed and received excellent care.

Fast. Thorough. Work with VA and actually provide advice for using VA better than the VA. Had a…read moregood discussion with Nurse Practitioner who was very knowledgeable and approachable. Staff were upbeat and very helpful. This place is outstanding!