After testing negative for Covid at a different facility, I was still feeling sick so I checked in here as it was close by. My first time here and even during this second wave of Covid they got me seen quickly and efficiently. The front office was was quick getting me checked in. My nurse Faith and Dr. Jackson were both awesome! Appreciate you guys for helping me out with my minor illness. Appreciate and be nice to your healthcare workers guys! They're going through a lot right now. Thank you for being there for your patients! read more

I went in thinking I knew what was wrong with me. They quickly ruled that out, made an appropriate diagnosis and treated me accordingly. They were efficient, courteous and professional. The drive from Arlington was well worth it!! read more

I was very reluctant to give this place five stars because I don't want a lot of people to start going here. With three kids, I am a frequent visitor and I've never had to wait very long. The staff is super friendly and their doctors are very attentive and kind. One time they even called to follow up and check to see how my 18 month old was doing!! Plus, the establishment is very clean. I'll definitely be going back; hopefully not too frequently, though... read more

I went to Legacy Urgent Care on North Tarrant Parkway in NRH with migraine and ended up with astronomical ER bill. Even though Legacy website says that patient will be informed and updated about status change, I was never informed that I was treated as an ER patient and they made me sign ER registration form without explaining It. When I signed registration form I was absolutely sure that I was being treated as an Urgent Care patient, but I was wrong. Because of my light sensitivity and headache, the lights in the room were turned off and I could not read what I was signing and they took advantage of me. They also falsified my medical records and charged me $500 copayment instead of $100. The total bill to my insurance was over $9000 and I my portion was almost $2000. I checked prices for comparable service with other free standing ERs and they ware significantly less then what I was charged at Legacy. Stay away from this place!!! read more

Very nice/friendly staff, doctor was super nice, no wait at all on a Friday night, easy fast experience would definitely use this location again read more

For other urgent care, we usually pay the copay only. for this one, we paid the copay and then they sent me another bill which under the description isn't really understandable. so i called and the said is the service they provided but couldn't tell me what they billed me for after copay. now i know usually no wait there............. will not use them ever again considering how many other urgent care around this neighbor. read more

The whole staff was so friendly!!! There wasn't any wait. The time that I walked in, I was greeted with a friendly smile. The technicians were great! Dr. Prickett was amazing!! Thank you all for making me feel better when I left. This is the place where my family will continue to use from now on read more

We have had to visit Legacy on more than one occasion and every time I am amazed at the doctors and staff. They are all very thorough and extremely kind. I would highly recommend Legacy ER! read more

Amazing facility! I've been to an urgent care once before in my life, was there for about 6 hours and got nothing out of it. I was in, seen, x-rayed, had breathing treatments done, rx'd and out in an hour. It was one thing after another, no wait time in or out of the waiting room. Every person involved was incredibly nice, empathetic and professional but, no so professional they took the "human touch" out of it. I was impressed to say the least - Thank You! read more

Think twice before going here. They'll tell you it's "only" $150. Next thing you know, you're getting bills for $1000s. I'll be damned if they'll see anyone from my family in there again. read more

Unfortunately due to my Crohn's disease I have had to visit Legacy ER quite a few times in the last year, each time I have been treated with the utmost compassion and respect. Wait times are little to none and the staff is amazing, they ensure every need is taken care of in a timely manner. Not only do they ensure they take care of the patients needs but they ensure my spouse has anything he needs whether it be a blanket or a drink. I recommend this place to anyone who needs an urgent care or er as it is a million times easier than a hospital visit and they are so kind. The doctors and nurses really listen and take the time to sit with you to ensure they get all of the information needed. read more

I know they are doing their best but there's no reason they have an over-stuffed waiting room filled with people who have covid-- and people who don't. I went there for bronchitis and five days later I got covid and had been no where else in that time. They should have you stay in your car and be called. I knew I was being exposed ( for over two hours) sitting there but was told I couldn't leave the waiting room to be called. I was treated for the bronchitis but ended up worse off not fully recovered and getting covid on top of that. read more

Legacy ER and Urgent has an amazing team! They are client - centered and very efficient. We can't thank them enough for taking such good care of our family when we need care after hours and on the weekend. read more

Everything was timely, friendly and helpful. I was a little early for appointment and they took me early; was tested for flu and covid and left within 30 minutes. Good and skilled people read more

Very nice facility and the service time is reasonable. I came here to get my hand x rayed and they were able to get me in, processed and on my way within an hour. Dr was extremely knowledgeable and referred me to a local specialist to be sure the healing process was okay. Definitely would recommend over a hospital for minor emergencies. read more

We have visited here twice; once when my husband had the flu, the other this past Tuesday again for my husband suspecting a bad gall bladder. (We were right.) Each time the care was perfect. No waiting to be seen, rooms were roomy and clean, every doctor and nurse pleasant and efficient. It's so convenient to have xray, sono, labs, etc available there at the facility. He was in, tested, and sent for a direct admittance to the hospital in a matter of a few hours. Very impressed! read more

Woke up Monday morning with a wicked chest cough, no symptoms days before. Thought it was just allergies. I medicated Tuesday and Wednesday with only worsening pain in my throat and ears. Decided to go to an Urgent Care place. Legacy did not disappoint! I was back in less than 5 mins, almost as if they were waiting for me. (I could have checked in in online) Met with Dr. Jackson and he is very nice. I am an asthmatic so a diagnosis of Bronchitis is not new to me. I was diagnosed and out the door with prescriptions in hand in under 20 mins! Nurse Kaitlyn, Techs Matt and James and of course Dr. Jackson were so nice and friendly. I will definitely endorse this business. Customer service is paramount and Legacy rocked it! Thanks for making me feel better and get back to work! read more

Initially, I thought this was just and ER and was pleasantly surprised to find out they provided urgent care as well. When I arrived mid morning, there was not a wait in the waiting room. I got called back to the nurses station before I could complete my patient information. After being shown into an exam room, the doctor saw me within minutes. He was kind, interested in me, asked questions and preformed a basic physical. He offered me an injection to kick start my recovery as well as a prescription for continued care. I was in and out in under an hour. Fantastic patient care!!! Oh- they do Peds, too! read more

My daughter and I came in for an examination from a car accident. It was for mild aches and pains, but Dr Covington was very thorough and gave clear instructions on what to look out for and pricing. He took his time and had a great personality. I would highly recommend this location. We were out within 90 minutes which was great because it is Christmas Day. Thank you for being open and giving us peace of mind! read more

Fast, efficient and I've never had to wait long! Very nice facility and I'm grateful that they are so close when I've gotten ill after hours or on a weekend. read more

I felt compelled to write this after my second visit to this clinic. Briefly put, this is what "going to the doctor" should be. Dr. Jackson (who saw me both times) spent a generous amount of time with me. The nurses that worked with me were polite and nice. I left feeling better than when I came in, which is always a good metric. I encountered astonishingly brief wait times, the clinic is very clean, run efficiently and the paperwork is not onerous. I'm on Blue Shield and the co-pay is reasonable. Highly recommend. read more

My experience at Legacy ER/Urgent Care has always been very professional and the staff is exceptional. Thank you for providing our community with great healthcare. read more

I have used Legacy ER & Urgent Care more than once over the years. I have also recommended this location to my family and friends. Each one has come away completely satisfied with their experience. Legacy is always clean, the staff is pleasant and understanding as well as the doctors. Their level of medical care is excellent and truly give patient care not just practicing medicine. What a great benefit to the patient to have both Urgent Care and Emergency Care under one roof with doctors that are seasoned providers. read more

The whole staff was very attentive and did a great job. Very caring staff and did a great job on my leg that was badly banged up.

I pre-registered online and was able to see the doctor within minutes. All of the staff I encountered were extremely friendly and helpful. Highly recommend! read more

Went here after a bad experience at another urgent care. They were so quick getting me in and very nice and clean place! Dr Jackson was the best and he did a great job taking care of me and addressing the problems quickly. I would highly recommend this place to anyone i know read more

This place was SO expensive! I went in with a scrape on my shoulder after mowing. The pain wasn't bad but I was concerned about the feeling I was having in my arm due to the scrape. BIG, BIG mistake going there! The dr didn't know what it was. He could only say poison ivy (which I knew was wrong). The visit was $2,136 and the doctor bill was an additional $430. All total for a scrape on my shoulder....$2,566. They will not reduce the bill, they said those were normal charges. I would never recommend this place. Beware if you go, you could get billed for astronomical fees. read more

The service and the staff are nice. No problem there. The problem is with fraudelent billing codes applied. On 07/27/2016, I went to Legacy Urgent Care at North Richland Hills . The reason was I was feeling a bit feverish and thought this was in some way connected to a small incident I had 3 weeks prior where I bumped my head against a hard surface. I wanted to check if it was a concussion and if it was in anyway serious. I was evaluated by Dr. Jodi for about 10 mins and she declared that I don't show symptoms of concussion. None of the symptoms of concussion were found. Dr Jodi Lorimer prescribed a pain medication just in case I do get any pain in the head, although I did not feel any pain.I declined to take the prescription but she kept on insisting. Since the evaluation and prescription was completed in span of 10-15 mins which included included Focused Exam and straightforward decision making for the physician, it should be coded as "New Pt Level 2". Provider Charges for the visit were billed as $242. I requested the provider to correct the coding but they insist that the coding is correct. Any coding guideline handbook will tell you that for 10-15 min visit, the code should be New Pt Level 2 and not New Pt Level 4. The billing department staff displayed their typical arrogance in handling this case. Hugely disappointed!! read more

I wouldn't give any stars if I could. This place had nobody in the waiting room, made us wait 20 minutes. Then when we got into a room the nurse came in with medication for someone else and water to give to my daughter and discharge us. After that they made us wait over an hour for x-rays and then had to wait another hour for them to send to some other location for someone to review them just to be told that nothing was wrong. They did literally nothing and then billed us $375.00. I had gone to Medspring and Fastmed a few months before for the SAME EXACT REASON, first-time patient there too, and the bill was only $125.00. When I got the bill from Legacy Urgent Care I called thinking there was a mistake for their billing to be so high and the person was very poor at explaining the charges and tried to tell me that is what the insurance that allowed them to bill me that much which had nothing to do with how much they were charging because my deductible hadn't been met either time and I am paying completely out of pocket. They didn't care that their competitors provided a better service at less than half the price and offered no discount. I WILL NEVER GO BACK THERE! read more

This place is amazing. In the past three months, my family has been there for a broken ankle, strep, and sinus infections. Tonight I can't sleep because of this ever lingering cough-called in and the doctor called in something to the 24 hour pharmacy!! They are quick, professional, and always have someone available to talk to you. Thank you, Legacy!! read more

Hate having to see them, but so very glad they are there! Had to stop in really one morning after a fender-bender, just to get checked out. Staff was extraordinarily helpful, professional and compassionate. Doc was super caring and concerned, listened to me and did a thorough examination. I highly recommend this office should the need arise. read more

When I went to Legacy, they were quick and efficient. I was in, had x-rays, and was out in a little over an hour. Everyone I came into contact with was polite and friendly. I really enjoyed the atmosphere of kindness and professionalism. If you need to go to and urgent care or ER, I strongly suggest going to Legacy. read more

I have been having some stomach issues for almost 4 weeks now. I went in a little over two weeks ago to see what the problem was. The doctor that was working that night seemed like I was such a bother and wanted to get me out as quick as possible. I went home and did what he said and then some. I was still having issues. I went back a little over a week ago and had all kinds of test done. All they could come back with is that I had a lot of acid in my stomach and sent me home with a script and said to take some extra acid stuff over the counter. Nothing seems to be working so I went for a H-Pylori test and it came back positive. If anyone knows about H- Pylori then you should know that most of us have it. If you go get tested it either comes back positive or negative. If it's positive then your Leval's are high and you have a bacteria and you need meds to get rid of it. I have been having all the symptoms and knew something wasn't right. I found out about my results on Wednesday and gave them a call to see if they could write me prescription for the antibiotics that you need to take to get rid of it. They said they would have someone call. I called Thursday and still no one called. By Friday I still haven't heard from them. I called again and finally talked to someone. They lady was rude and acted like I was just a bother. She said "You know we all have H-Pylori" what was the Leval of the test? I don't know, I just know it was positive. I said I just need help with getting the script for it. She said well you are going to have to come back in as patient and the doc may or may not give you one. I told her the only way to get rid of it was with the antibiotics. She basically made me feel like I was like a piece of crap and could care less for me. I called and talked to the people who did the lab test. The lady said that you take the test its positive or negative. If it's positive then your Leval's are high. She even said why would that lady even ask that? She's a nurse shouldnt she know that! So I will never waste another dime at that place. All they seem to do is be rude and not care about taking care of anyone. They don't like to be bothered so don't waste you time going there. read more

Billing is a little stressful, trying to work out finances when you just want to be seen. Wish we could worry about money after being seen. It makes it feel like they don't care about the patient and only about money. read more

I was a patient at this location yesterday and must say that I'm very impressed with their services and care. I had a great experience from check in all the way through to discharge. Everyone I met with was very caring and professional, and the doctor was very thorough. I will most definitely be back. read more

Great receptionist great nurse great doctor hardly any wait time. Got me in and got me out. Called ahead and totally kind Had called Care Now# rude. Will never use them again Thank you Legacy read more

I've gone to this location several times and I go out of my way to drive to a further ER when there are WAY closer ones.. trust me.. when you are puking your guts our or gushing blood from an animal bite it says a lot that someone drives an extra half hour!!!! read more

On May 27, 2018 I went in to this care facility, my prior visits with family have been very hospitable and friendly from the moment you walk in to being called back to check vitals. However, I can NOT say that this time. The reception never once looked up and greeted me she merely handed me a piece of paper said "here fill this out then take a seat until we call you back' didn't even realize what I had written and I was having a horrible allergic reaction and was in so much pain. I was called back my husband followed the nurse there asked me the usually questions with very little personality it was like I was trying to make him ask want needed to be asked. My husband was about to enter the nurse then said " are you coming in or what" really? Once taken back the Dr came in and did his diagnose. That was ok. At the end the final checkout nurse came in and he was not knowledgeable at all about my questions he kept saying, uh yeah, I guess. Seriously?? I'll have to think twice about ever coming back. read more

Always very fast, clean office and everyone is friendly. It's our go to doctor lately!

Dr. Frank Lutz and staff were friendly and amazing!!! Hoping I won't ever have to go back but if I do I hope Dr. Lutz is scheduled to work that day. Sweet man! read more