I didn't know this location offers PT. The variety equipment is impressive, very well maintained…read more It seems that they are more focused on sports medicine, which is great for active individuals who are looking for therapy to maintain or improve their athletic performance. I'm not a competitive athlete, but I do a wide variety of physical activities. My chronic elbow pain has somewhat limited me. We shall see if PT can restore my exercise capacity.

If you have a payflex card and you use it for physical therapy, stop! I asked the billing…read moredepartment for an itemized bill so I can provide proof for payflex. The person I spoke with sent something that didn't have the correct amount that I paid to them. The itemized bill didn't have a description of the service rendered. I still haven't received an updated itemized bill yet. My payflex shut my card off and I ended up paying back the amount use to my card. All I needed from this doctor office was a bill with the date of service, description of office visit and the amount that I paid to them.

Great experience... I had been having plantar fasciitis for a couple of months. They were able to…read moreclear it up completely in 3 visits. After each visit I knew exactly what exercises I need to continue to do in order to maintain. I highly recommend!!!!

Dr. Jackson at Airrosti in Mansfield, TX treated my back pain using his thumbs on pressure points…read more I had tried muscle relaxers and stretching, but he relieved 90% of the pain in just a few minutes. His assistant, Sarah, is a physical therapist that gave me new stretches to strengthen and improve the pain further. I'm impressed and highly recommend them.

In Sept 2023, a Hispanic girl took me to a room at the Mansfield office, and the computer in the…read moreroom had someone else's CONFIDENTIAL medical info pulled up on it, and the exam paper lining on the bed was obviously used and not changed. The doctor was professional, (a black male), but kept the door cracked while examining me. I guess b/c I was a female, but it was offensive and invaded MY privacy. He decided to refer me for an MRI and said someone would call me from the place. I received no call until November 2023, so I was in pain all that time calling and calling but they kept saying that someone from the office will call me back. After doing the MRI in November, I was called to schedule and appointment. The older, White lady told me that I had a balance. I asked why they didn't send a bill, and she said that she didn't know. I went to my appointment on December 1, 2023, and it was towards the end of the day. There were people in there frustrated. One lady went to the desk and said she had been waiting for an hour already. Another person cancelled their appointment and walked out. When the Hispanic girl took me to a room, I saw AGAIN, someone's CONFIDENTIAL information pulled up on the screen to where anybody could steal information and commit identity theft. But at least this time, the exam paper was fresh. The doctor came in looking agitated. You can tell he didn't read my chart. He started asking me questions as if it were my first visit, so I mentioned I was there for MRI results. He pulled it up on the screen, and said he didn't see anything. He said that I needed to see another type of doctor. That visit was under seven minutes and it was not pleasant. I felt like I was an inconvenience. One of the girls came in and gave me a form inside a plastic sleeve to take to the counter to check out. She said she would schedule me with another type of specialist. I walk to the front desk to pay my balance, but no one was there. I waited for a while, and suddenly, a White girl came out of the back and asked why I was still there. She then said that the lady I needed to see was "gone for the day", and they were closing. I explained that I had a balance, but she said, "We'll just bill you", as she put her hand on my back and guided me out the door. It was unbelievable. She didn't even take the exam paper from me. Today, January 5, 2024, I went to the office to pay my balance because I STILL hadn't received a bill (knowing I had a balance and did not want it to go to collections). No one was at the front desk again, but a White girl was sitting at a computer near the desk but further back. I told her that I was there to pay a bill, and she said the person wasn't there. She asked me for my name and birthdate, but I told that I didn't feel comfortable saying it out loud b/c there were people in the waiting room. I handed out the document that was in the plastic sleeve from the previous visit b/c it had all the information she needed. She got up with an attitude, looked at it, and said something like, "You will need to call and find out what your bill is and pay it". I explained that I was there to pay it then. She said that they couldn't take a payment. I explained that I've had a bill since Sept and had tried to pay it twice. I then asked who I was supposed to pay it through. She suddenly had an attitude then threw my document on the FLOOR and walked away to her desk. I said, "Wow. Did you just throw my document on the floor?!", and she said, "It's because you! Nothing!". So, I said, "Well, that's professional. I just want to know how I can pay my bill. Don't take it personal". Then she started rambling under her breath. So, I said, "What is this fourth grade! You just had a tantrum and you're not even apologetic about it. This is your place of business", and she just kept talking under her breath. I told her that I was going to make sure that the doctor heard about this, and she said, "Fine! Go ahead!". She handed me a phone number on a sticky note then yelled as I walked away, "Have a nice day!". DO NOT GO TO THIS PLACE.

I waited for this appointment date for a while and was very anxious to have this day finally come…read more I did have issues with doing the necessary paperwork via their portal prior to my appointment. After three times of trying, I called and asked if they could email the paperwork and I would print it off, complete and bring it in. My appointment was for 11:30 and it was stated in a text sent to me to arrive 45 minutes prior to my appointment time. Then I get another text the morning of my appointment at 10:30 to arrive by 11:15. I was already on the road for 15 minutes. It takes 30 minutes to get to that location for me. Bottom line I was there at 10:45 for my 11:30 appointment, and all the paperwork completed, disks and other records I had. Check in was simple the lady up front was very sweet and accommodating. You couldn't find a nicer receptionist in my opinion. Patients were moved in and out in a timely manner. However, two patients came in behind me I know by 30-45 minutes and were taken back before I was. I've never done this before in my whole life. But at 11;50 I went up to ask what happened to my 11:30 appointment and how much longer would I have to wait. My ETA was approximately 1:00 at its best. I had to cancel as I had another matter to attend to by 1:30. I was very disappointed by this. If they overbooked a heads up to me to reschedule would have more welcomed that this appointment wait, drive and not even being able to visit the doctor. I will try again .... everyone gets a second chance and I hope I can provide a more positive review from the next visit attempt.

My son came home from football practice with a swollen hand. The school has a whole policy about…read morewho you can see, and he needed to be seen asap because we needed to know if he would be able to play in the big game. I made the appointment as a first timer and I was scheduled the same day. We got there early filled out some paperwork and we were seen. Unfortunately, my boy broke a bone... but he was X-rayed and casted at the same visit. We were in and out in 2.5 hours. We were seen by Dr Garff and casted by Jacob. The staff was beyond professional and friendly. You can tell they deal with kids because they were comfortable with the banter between me and my 17 yr old. It's a shock to find out you have broken a bone. They took care and time in explaining what they were doing and why to him. They allowed him to ask questions and they were not phased at the silliest questions. I highly recommend!!!

AWESOME STAFF!!! Kelly, Ruby Dr. Kraus, Dr. Jenkins ALL have done an amazing job of managing my…read moremedical issues. They are absolutely exceptional in the patient / Provider communication area, so I'm so completely satisfied with my quality of care. Their waiting room and exam rooms are ALWAYS very neat and clean, warm and inviting. I HIGHLY recommend this clinic!

The people here at this facility is what makes the difference. I've had a lot of PT in my life and…read morethis place is by far, my favorite because of Crystal and her employees. Crystal always asked what was bothering me the most and would always concentrate on my problem areas and was very thorough in making me feel better. She always listened to my concerns and worries and we would discuss a plan of action or would discuss better ways for me to cope with my injuries. I love this place so much that I drive from another town to get my physical therapy here with Crystal and her employees. Thank you Crystal for all of your help on my long journey to recovery!

I had a spinal fusion and laminectomy in December 2023. When it was time to start PT, I chose ATI…read moreTherapy because of the great reviews and the proximity to my home. My FIRST therapist, Tojal, was awesome; she legitimately cared about my goals and how I felt. She truly listened to what I had to say and what was bothering me. However, I only had her for two weeks. Unfortunately, I wasn't told that she was moving until the front desk person said they needed to move my appointments around. I had to ask why and that is when I was told that Tojal was moving and that very day was her last day! I thought was pretty unprofessional and an extreme lack of communication on everyone's part. In the 2-3 months I was at ATI, I went through 3 therapists. On some days there wasn't even a Physical Therapist there...it was only the PT assistant; who I felt could have cared less about anything I was doing. The only therapist that I felt truly cared was my first therapist...after she left, I lost all confidence for ATI, as none of the other PTs listened to me or how I was feeling. If I was hurting and being pushed too hard, I voiced my concerns, but I felt like it went on deaf ears. There is absolutely no patient continuity. In addition, typically, when you walk into a place of business, you are greeted with a 'hello' and/or a smile. The girl at the front desk, never offered either. She wasn't very pleasant and came across extremely rude to not only me, but to other clients. I am unsure of other ATI facilities, however, the one in Mansfield needs a LOT of work. I am so disappointed with my experience there as I wanted and needed to reach some sort of goal after my lower back surgery; however, it did not happen. I asked to be discharged early. After being discharged, I sent an email voicing my concerns; never have I heard anything back from ATI.

Dr Owen's needs to come back! She is so amazing! I would follow her anywhere. I've tried so many…read morePT/Chiro/etc and I've never had a dr that can do the amazing job she does for me and my Chronic pain. I would love to find out where she might be next.

One visit I'm already seeing some improvements in my lower back injury. Great staff and they have a…read moresolid common sense approach.

Front desk was misleading and did not properly communicate regarding the cost for PT, rude and…read morecondescending when attempting to explain why my visit went up 50% from the original estimated cost. Very unhappy! When I turned to walk out I was told if I wanted to pay cash it was only $100

Friendly and very knowledgeable staff. I have been there for 4 separate issues. Each time, I…read morefinished with more strength and no pain. Chuck is the GOAT of physical therapy.

The physician I had was absolutely disappointing. I felt the care he gave was evident he did not…read morecare for my health or safety. I'm still in pain a year after my last surgery and worse off than I was prior to visiting this facility and the Arlington location. In the Arlington office the Xray techs told me the doctor said I could bare weight on my entire foot only for me to get to the doctor and he say otherwise but the surgery received from the doctor was far worse than anything the facility did wrong. The more I recall my experience, the harder it is for me to find what they did right.

Worst staff ever! I have Cubital tunnel which was co formed by Dr Rey. Surgery is required to…read moreresolve this. Very painful. No one in his office will schedule me for surgery & none of his staff will return my calls. This office has lost site of the care of people. Too big & out of touch. I manage a dental practice & would never allow my staff to go a week & not return patients calls. I should've known by the disaster I had trying to schedule the appointment. It was a nightmare! Kept saying they didn't accept my insurance without even calling. Had to request the manager. And called back & bam yes they take my insurance. Then got a call back from a person in the ins department stating they do accept my insurance. I go to check out & they charged me $283 & they don't even know why. RUN!!!!