I don't know what happened to this store...but It used to be great. The gal who helped me seemed inexperienced , since I had to suggest wht she should do...then she contradicts what I was told by their customer service rep on the phone! then I misplaced my ID, and said I'd have to run home for it...she agreed and said I can't get into your account without an ID. I looked up, and she was gone chatting with another worker. Excuse me, I will be back, thank you--"uh-huh" ok, that did it. Never going back to this one. read more

Online it says closed at 8pm. The door says 7pm. I came today at 6:08pm and the iron gates was pulled down and closed.

No greeting. No instructions on where or when you will be getting help. Waiting a long time just to pay a bill that doesn't work online. AND they make you pay an additional $5 for waiting in line and paying in the store. read more

This has always been my go to phone I'm not sure how many years i've been going there, but they've always been so personable, so nice, well, I had a very rude awakening today. Very rude, Very short, with their answers and stuff and didn't even take the time to explain new phones to me. If there were any deals going on. The woman that helped me was having an extremely loud conversation with 2 women. She was just basically shooting the shit with. Gave me two seconds of her time, and that was it. The woman that she handed my transaction to did not even say hi. Did not even look up. I felt like I was taking up her time. No conversation about how long it would take. Very rudely explained they don't transfer data anymore and told me to go to best buy they would do it for free. Nope would cost $40.00. When I left no Goodbye, no, thank you for shopping at our store, nothing. Also I don't think you should be cleaning your store with customers there. No one asked if I had an issue with dust. Guess it is time to leave metro. read more

I've been having issues with my phone for about 6 months, called metro pcs, went to Apple store, my phone was tested numerous times by people at apple and I was told no issues were found!!! I thought about coming to Metro store and I did, visited the one on Bascom and Campisi Way, and this guy MARLON, fixed a problem that I had for months!!! This guy is a Pro read more

Good staff, but poor communication services are not worth more than three stars. This only works in some areas, if you often drive around the Bay Area, then this is definitely not for you. read more

I really appreciate all the help we recieved from Marlon. Marlon went above and beyond to help my handicapped husband. Today was the first time he walked in without a wheelchair. Marlon was so helpful. Please give this man a raise. read more

Metro by T-Mobile - Metro by T-Mobil - Mobile Phones Near Me - Campbell, California

I came here with my Grandma to transfer my Mother's number over to mine at Sprint since they had their account together. Jason, who I believe is the store manager, helped us and was super nice and made the process super easy and painless. I thought it would be complicated but it wasn't at all. My Mother loved going to this location as she said everyone was very nice and helpful, and I agree. I recommend coming to this location. read more

**BIG FAT ZERO** **CUSTOMER SERVICE ** Dominic you're no salesman!!! I'm not really all that happy with metro pcs and now I'm absolutely sure I'm not. Bye!!! read more

Great service, great customer service. My agent Eric is so patient on transferring datas from my mother's very slow phone to a newly Samsung phone. Great job Eric! Everyone is friendly and helpful here read more

I like the customer service at this store. Long story short...I had several Issues with my upgrades, trying and buying different phones, especially 5G with the right plans to fit my needs and get discount and save a lot of $$$ with free Device upgrades. They helped me with ALL of that. They are friendly, nice and smart people with knowledge on plans and prices. A lot of Metro pcs stores don't know the complete details and sell you something you regret later. But this is a METROPCS corporate store located in a very nice place surrounded by shopping facilities. They are a nice n clean store with strict social distancing and mask mandatory. Really high class shopping experience. Erik and Monik are awesome and best people to work with. Others in the store are also very friendly and help you right away. Whatever your family or individual needs are just go to this store especially if you are switching from.other carriers. You will be happy you did. read more

Metro by T-Mobile - Mobile Phones Near Me - Campbell, California

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My dumbass forgot to the get name of gentleman that helped me out believe he was the second to last booth. But this was clearly a better transaction than I've had at any other store in the Bay Area. The employee had me all set and taken care within 3 minutes from walking into the store. The whole transaction last longer than I do in bed with my buddies wife while he watches. overall very satisfied !!! read more

My go to Metro location. The staff is extremely friendly and helpful. On my last visit, I was helped by Josh, the store manager. He set me up with a brand new phone and all the essential accessories. Transferring my data from one phone to the other was painless. I always dread going into phone stores because of how long the wait could be, but this visit was quick and easy!! The store is also practicing social distancing. Only 6 people are allowed in the store at one time, while all others have to wait in a line outside. I would definanly reccomend this location. read more

This is for Peter the sales clerk at MetroPCS in Hollister California amazing sales get he did good he explained everything he helped me out he customer service was amazing good job Pete read more

I went there with a friend and this guy (which i believe its the manager) white , tall , fat belly , stupid face, Told my friend that she couldnt be there because she doesnt speak the language (wtf) hella rude read more

Oh my God. The customer service here is phenomenal. It's hard putting it into words. When I arrived, there was a line of people waiting to be seen. One of the staff members, a tall man with freckles, came out & checked everyone in. He let everyone know how many ppl were in front of them & he told me exactly who was in front of me. That was so helpful. After that, I went to use the restroom at the sandwich shop & when I came back, I was greeted by Paul right away. He said it was my turn & we started the whole transaction. He was so welcoming, helpful, honest & informative. He just had the greatest vibe & extremely kind energy. I loved him. He even went out of his way to check how much gigabytes or whatever I was using on my phone & recommend a better phone for my usage. I had my 10 year old niece with me & she was giving him rapid fire questions about the phone & the plan. She was just really excited about having a phone for the 1st time. & He was incredibly patient & answered all her questions, he didn't rush her into picking a phone or phone case. This guy needs a raise. Idk what they're paying him but I'm sure it's not enough!!!!! Thank you Paul!!!!!!! read more

There is a guy here who works mid afternoon- closing shift who yells at Pokemon Go players and videos tapes them. This has happened multiple times. It is near closing and you are not going to have lots of customers rush in needing help..... let people play their game, they are not hurting you by huddling in the parking lot on an island for 5-10 minutes. The cursing and the yelling does nothing but make you look unprofessional. I also can understand "getting heated" at adults- but kids? Common on now... low blow. read more

This review is solely for the representative (Frances) who helped me. On Thursday night I called my nearest Metro store to ask if they had any iPhone 6s+ in stock, which they didn't. Then I called this Metro store and Frances answered and was super helpful. She took the time to look in the back for the 6s+, told me the current promotion of "port 1 line and get 2 lines", answered my questions, and gave me a estimated cost of everything. I said I wasn't able to make it over that night and she said just come by the next day and ask for her. On Friday during lunch, I dropped by, greeted and signed in, and waited for Frances to finish up with anther customer. I explained to her that I am currently on Cricket Wireless with my family and want to get in on the promotion. Frances then showed me to the phones on display, didn't rush me, and gave me time to decide which phones I wanted. She then went to the back to get the phones, I provided her my Cricket account number, PIN, and phone numbers. She showed me the detailed breakdown of the costs on the monitor, then proceeded to activate all the phones, and then I was good to go. Frances was nice, honest, helpful, and the definition of a true professional. I cannot speak about how the store is as a whole, but I can safely say that Frances is the best. read more

Today myself and my husband drove to this location to get a new screen protector and case for my phone. When I got there the place was really busy so we were told to wait for assistance. Finally after 20 minutes an employee waves us in only to have his store manager scrolled him for trying to help us... she literally yelled at him right in front of us.. then I asked dude if I could just get the stuff I came for he opened a drawer and in a half a second said we dont have nothing for you... after saying this he turns to his boss and says I'm just trying to get them out. Unbelievably rude and unprofessional behavior regardless of what the situation was I would expect to be treated as a customer not a burden. While waiting to he helped I watched this same Hispanic lady store manager rudley yelling at an older couple who were asking questions about there phone... so sad. read more

Purchased my first Metro phone and signed up with Metro for the first time on Feb. 7th. Left Sprint because they are so freaking damn expensive. I was about to pay $87 for a stupid smart phone plan. Me thinks NOT!!!! So I made the move and I really enjoy not having to pay out of my ass. I pay $50 a month. Minus one start for my sales person not explaining all these extra charges he was adding to my bill. I ended up taking back the items he sold me. You have 7 days to return your items, to the same place you purchased them. Other than that, I'm still thrilled to be part of Metro. read more

Do not use this company as they make it impossible to talk to a human being. Took me 30 calls to get a human. If you think you might have to cancel before 6 months, do not use this company. read more

I came in because I saw that they have a promotion. The guy that help me (didn't get his name) was patient and clear. He explained that I can get a new phone at a good discount. I looked at a couple of phones but finally settled on the LG Stylo. This is a bigger phone than what I had before so it takes some getting used to. After a day, I have to say that I LOVE this phone. I came back a few days later because I had a question about one of the apps. Once again, the guy patiently explained to me what its for and how to use it. I'm extremely happy with my purchase and with the service from this store. read more

I came in to pick up a print I had ordered, and the nice guy at printing services immediately printed it when I showed up and told him my order. He was so enthusiastic, kind, and reminded us if we needed help (with the scanner) that he would come help us. I never got his name but he was tall and had dark hair and cool colorful shoes. He made our visit so pleasant and I hope he gets a raise! read more

Good service with competent and knowledgable staff. I am a satisfied MetroPCS customer and I have never had issues with their service, and they took care of my needs today like they always do. Keep up the good work! read more

I purchase phones with the understanding that I had 7 days to return them. When I tried to return them within 7 days I was informed that they both had to have less than 60 minutes of talk time period I run a business off myself phone are you kidding me? So one is under the 60 minutes and mine is obviously not this is unacceptable. The phone's there are barely functional State Terrific specs on the outside of the Box but the phones do not function as expected. read more

I stopped by the Campbell location to switch providers earlier this week and after my visit I was convinced to stay. The staff is very friendly, Frances greeted me as soon as I entered the store! She was very professional and knowledgeable. She took the time to listen to all my concerns and made recommendations based on my personal needs. Which is extremely rare in retail nowadays!! I'll definitely be recommending friends and family to Metro. read more

My wife and I received excellent customer service from Alfredo at this Metro PCS location in Campbell. My wife needed a new phone. Alfredo was very helpful in showing us different options. He was thorough, patient and very understanding to us folks that are not too technical. He explained all the various functions with the new phone. He was very understanding and we never felt rushed. A big thanks to Alfredo for his outstanding customer service. read more

If you need help ask for Frances she's the best. I always come to this location to see her, she's very happy and genuine.

Place is cool. Kerina by who helped me she is super cool and nice.she fix my problem by thanks to her .

Always good service here. Good selection of phones here. I'm new to Android and it's more Open than IOS, so I frequently get stuck and need help. And the staff here are LG Connect guru's. 50 bucks/month is approx. one half of my ATT bill for the iPhone 4. And my LG Connect is much faster on 4G LTE. Phone and internet reception in Campbell is so much better. Customer service: very good Parking: can be tight. read more

Anthony with the help of the assistant manager and after an hour DELETED ALL THE INFORMATION ON MY PHONE. Everything is gone.

I got there at 3pm on a Thursday and they had the open sign on but the door was locked. I knocked and knocked I could see 3 employees looking at me but not opening the door. Then as I was getting in the car I saw an employee trying to get in to the store and one of the employees inside opened the door for him so I followed and asked them why it was locked and they said they didn't know I also asked why they didn't open it for me and she just ignored me. I finally got a phone there was a lot of choices and so cheap! only $40 for a semismart phone with a full keyboard ok camera unlimited everything and no taxes, no contract. I think it's awesome and the service is SO much better then AT&T which I had for 4 years and I would always have no bars where ever I went or even no service at all. AT&T sucks and is expensive. read more

I just had to mention this!!! I have been coming in to this store intermittently for about 5 years now! The reason why I am writing a report now is because every time I am here at this location, I get the best help possible and I always leave with a smile!!! This last time I was here, I was in a rush and out of all people, Mark the Security Guard assisted me with my payment and showed me how to use their cash payment machine! He was more than helpful and I had to mention his friendly acceptance into this establishment and had went out of his way to assist me! This was so nice of him to care about my needs!! Thank you Mark!!! Your a true Gentleman!!! A very Happy Customer!!! Jim read more

Got a new LG Android phone today...welcome to the 21st century..lol. I was pretty surprised reading the other reviews, after a short wait we were helped by a really pleasant guy (wish I had better recall on names) he hooked us up by getting me and my daughter on a family plan, saving us $5 each per month, and even changed the billing dates to the same day for no extra charge. He answered all my questions without being condescending and was very patient throughout the whole transaction. We did find the presence of a security guard a little humorous, and my daughter even commented that she could probably take him if anything went down. I've had Metro in the past and will agree that the service was sometimes spotty but the guy we talked to said that they have upgraded and actually piggyback Sprints network. I'm more than willing to save $20-30 a month over the other carriers for unlimited talk, text, and web service. Knocking off a star for the crappy parking lot (it's tiny, spaces are small and there aren't many of them) and the lack of accessory selection for the phone I purchased. They are also overpriced on the accessories they do have ($49.99 for an 8GB SD card? Went over to Fry's and picked one up for $17.99). Overall it was an above average experience and I wouldn't hesitate to recommend them. read more

Was acknowledged right when I walked into this store -- always appreciated. There were two people in front of me so I patiently waited in a chair provided for waiting customers. I was address by "miss" when it was my turn - also so appreciated. "Ma'am" sounds like I'm old and can sound belittling. A young gentleman named Ever helped me change phones and it took less than ten minutes, and he easily engaged in simple conversation about what we're going to do on our days off and he asked about what I do for work. Very kind, very respectful and I didn't expect such kind service. I am pleasantly surprised. read more

If youre shopping for a REAL CELL PHONE then youre shopping at the WRONG store /provider. The network is beyond poor. Theres either constant dropped calls or just no signal whatsoever. The cell phone selection is very limited . Worst yet, the one thing that we all at least expect is CUSTOMER SERVICE....LACK OF ! NONE. ZILCH !! Word of advice...shop at a REAL phone store to buy your REAL CELL PHONE! This is why they have been known to called "GHETTRO". I tried NOT to rate this store since it definitely deserves zero stars ...but my settings wouldnt allow it ... !!! read more

I've had good and bad experiences here. There are always different people here every time I go in. When I bought my new phone they were great... Maybe it was because I was dropping $600. When it broke in 5 months and had to go back to get a replacement they couldn't help me and I had to go to three other stores to get it resolved. While I was at this particular location I overheard another employee speaking to a customer so disrespectfully was literally looking around for cameras because I thought it was a prank. So help me if I were spoken to that way, just sayin... read more

Hopefully you get the chance to come into this store and get helped by Marlon. A couple weeks ago I was in to get a new phone (Samsung galaxy S4 to Samsung Galaxy S9 Yay!) anyways....Marlon was sooo helpful in helping me narrow down to the right phone for me. I had a ton of questions, asked about other services & other products, he was soooo knowledgeable I thought he was the store manager! Na he`s just a young guy with a passion for what he does and he`s a hard worker. Thank you Marlon for making my experience in your store pleasant and everything went smoothly and I hope to see you next time when ever I might ever need help again. Thanks Lots :) Tisha & Jeff read more

Was having trouble with my cell phone and wanted to look at new phones. I went into the Metro store on Stevens Creek Boulevard and was treated so rudely by the female representative I walked out! I drove over to Campbell and worked with Karina. She was very professional and helpful and went above and beyond to make me happy! The phone that I wanted was out of stock. SHE drove over to Santa Clara and picked up the phone I wanted as they had it in stock. Upon her return she set up and transferred all of my files, pictures, applications Etc. I can't speak highly enough about her professionalism and courtesy! She is very knowledgeable in all aspects of the products and offers! Thank you Karina for all your help, you are very much appreciated! read more

I came to Metro today at the Campbell location because i had a problem with my phone. Frances worked on identifying the problem and fixed it for me. I really appreciate her effort for trying and not giving up & resorting to getting a new phone. She was awesome. M. Jordan read more