Rebecca was rude, dismissive, and had no idea how to do her job. We sat there for 2 & 1/2 hours to…read moredo a new phone transfer. She left us sitting at the desk and helped 2 other people. I finally had enough and figured out to do her job for her. Terrible place, waited 45 minutes before being helped. Employees generally rude, and the manager who had just entered was "unavaluable". Will never return and will take my friends that admire my new phone to another store to upgrade.

The term "wtf" is putting my experience mildly. I've been in the "technology" industry for 24+…read moreyears. I've been dealing with an active breach at home since July 3rd; I've gone through 7 cell phones, 6 phone numbers, on 2 carriers and 2 modems.. not to mention every electronic in my house and an entire server room. I went into the store tonight to get new Sims for two of my phones. Guy in his 20s was working and asked why I wanted to swap my Sims. I told him I was having a security issue and I needed new ones but couldn't insert them at the store that I need to do it in a controlled environment. He told me I had to show him my hacked phones.. no problem, whipped 3 phones out. I showed him one, pointing out that the signing certificate and apk hashes do not match on all apps. I have screenshots of everything verified last night, I woke up this morning to them all failing. The only thing done to the phone was sign into Google play and download teams. "Sir this is a third party operating system, it's not the original Samsung android OS." Yeah, no sh*t.. I loaded a hardened copy of android. "Sir, what makes you think you're hacked." Um, because I say I am. This is literally my job. "Sir, to hack a phone like this you would need to be a world class hacker." Um, I assure you no you don't but as a matter of fact, I believe that's who's targeting me. "Unless you can show me on these other phones that have the original operating systems on them I'm not supposed to replace them." Ok bet, here you go. Brand new razr plus. I pulled up my endpoint and showed him it detected SSL stripping on WiFi and cellular. "Sir this is a third party app, you need to show me on the os." Omg man are you kidding me?! Ok here you go.. first do you know what a sym link is? "No" ok it's when a symbolic link is made between files or folders meaning the OS will look to it's folder but it's linked to another so it has no change on the OS side regarding programming. Google fi and Google talk is symbolically linked to my OS, there's a system_ext that has a copy of all the OS files but has additional files as well that are being called on in a whitelisted folder. "Sir your phone is on airplane mode" SMH. Deep breath. I know.. "sir I need proof like an alert popup from the OS" To give me new Sims? You need a popup? "I have to show that the phone is not working or has something wrong with it. You have your phones on airplane mode. If we take it off I'm sure they'll work." If you're reading this... It took everything in me not to smack you in the mouth. You're welcome.. I have them on airplane mode to possibly prevent you and the store from infection.. I only brought them incase they were needed. "Sir I'm going to need to turn them on.".... You know what nevermind. "SIM cards aren't capable of having viruses, getting new Sims won't help anyways.." (I'm dumbstruck on how much of a dbag this guy was) dude. I assure you I know more than you do about forensics and security.. "the best I can do is give you this number to call" who is this? "Att tech support" I'm good man. I spoke to them last week, the passed me to security which passed to a higher up security which moved me to att global security. After I told them I've had a lot of the same malware being used by the same threat actors hitting them but I had a copy of their initial payload unencrypted, they asked my contact info and then paused.. he said his system went down and it would be a minute. So I waited. He came back a few min later and told me his systems are not coming back up. So I asked to get passed to a coworker to give my info. "I'm sorry sir but all of our systems are down right now." Global security? "Yeah, please call back in about 30 min" that may just be a coincidence but hey at this point, never know... I've had the WORST experience with att. Internet gets it's updates over the air so I'm unable to reload the firmware, not allowed your own modem. I can literally stick the fiber connection into my firewall directly and could get it to work with a was110 sfp module, extracting the certs on the modem and cloning the mac but yet you can't make it easy by allowing a normal modem. The wireless... Where do I start. One, I bought 2 phones, had someone else purchase and ship them to someone's house. Activated when having my modem replaced. Hacked that night. I requested for WiFi not to be setup on the modem, came home and couldnt get internet. Logged into the modem and it had a hidden network called ghost set up. Wife's voicemail password was setup, our phones were routing through ATT4. Later that week.. guess what popped up on the threat map? ATT4. A week later I stopped in a store to get new phones with new numbers. Mind you at this point I'm already out 50-70k worth of equipment at my house.. I had to sign up for two more phone numbers to get new phones for as cheap as possible. (Come to find out I could have upgraded my original two phones and not paid for new ones)

Correy was so helpful and attentive. Awesome service and really explained things well. genuinely…read morewanted to help! Got us in and out and was super friendly . Great experience overall

Gabriel and Collin were very helpful and got me NEW DEVICES, more out of my plan, AND saved me…read moremoney, I will be sending everyone I know to this store, the customer service is top tier!

This place used to be good. I have 2 lines. I cancelled 1 2 months ago and they reactivated it and…read morekept charging me the 80$. My plan was clearly 50! Save your money because there people are shady Sam is a liar and don't go here! His partner on a Sunday said he canceled my one line!

I took my IPhone into this store for a broken screen. They replaced the screen while I waited. It's…read morejust like new again. Super fast quality service. So happy!

spoke with a young woman and a young man about replacing my kids tablet and my phone, very nice and…read moreweren't awkward at all. very quick took about 25 minutes to get it all set up and checked out super good experience and got it done

Steve from this office convinced me to believe that he would work to fix my internet issues. He…read moreconvinced me to purchase 3 expensive, yet useless units that had issues setting up, and only worked for a few months at best. My business relies on the internet access, and he know this. I've been charged over $300 per month for these 3 units, along with the purchase of the units. Nothing is working right now, and now I have lost over $5000 in billable revenues because the units have been down more than online over the past 2 months at least. No excuse why Steve has ghosted me on calls, texts, and emails. BEWARE OF BAIT AND SWITCH TACTICS! I'm considering contacting FTC and Attorney General about his tactics and my revenue losses because of the lies from this guy!

Absolutely the worst repair shop, 3 strikes for the same service, in a 2 week period. $100 later…read moreand the phone still isn't working correctly, he declined my request for a refund .. I certainly would not recommend this establishment and in my books this guy was rude, disrespectful and dishonest.. Zero stars is all he deserves.. Seniors beware!

Anytime I crack my phone screen and need a quick fix.. this has been my go to for years now. Very…read morereasonable prices and has been a great help anytime I go in with a question ! Overall this is my spot and will definitely be sticking with them the next time I break a phone lol

Had such a great and easy experience getting my screen protector replaced here today. Would really…read morerecommend this location to anybody needing service with T-Mobile!

Amazing Service. Wonderful review!! Took my grandmother here on Saturday morning expecting it to…read moretake forever... David, our store rep, helped us super fast- with more than just a smile! not only did David hook my grandma up with a new phone that she loves, at a great price but made us feel warm and welcomed throughout the entire experience!! this guy had me thinking " maybe I should switch too" lol he was even so cool, the lady next to us; we thought was his family they were so friendly like. so totally cool 10 stars in my book! thanks again David and T-Mobile!! :)

They replaced my iPhone XS Max phone screen. Super fast service and great price. Was in and out…read morewithin 30 minutes! Located in the Cellairis store of Pcreek.

From the owner: We offer a vast selection of protective, Rugged and stylish cases for All Cell Phones, iPads and…read moreTablets while also providing specialty services like Smartphone and Tablet Repair at our stores. We believe in continuing to deliver exceptional, personalized service online (coming soon) and at all of our convenient, cutting-edge store location. We are committed in providing quality products that are socially meaningful and work to enhance the lifeline of your devices. With Phone's Creek, come to expect more. For more information on Phone's Creek and our services, please visit our store.