I tried to get a phone from T-Mobile by calling their 800 number. I got someone who could barely…read morespeak English so I asked for another person. The next person that came on the line their English was even worse than the first unintelligible. So I go into the store thinking I'll get better service. Wrong! The people they got working there are so damn dumb they don't know anything. The worst part of it was their promotional prices require a contract and auto pay. If you pay by check they charge more which is unfair. I tried T-Mobile before and had a bad experience even years ago I thought I would give them another try but it was just the same. So I go to Verizon. The same crappy customer service and bad deals. So I go over to Mint mobile. Same thing. Crappy customer service, contracts, they raise your price incrementally and want to set you up with auto pay. All these companies are doing the same thing. So I finally go to Consumer cellular. No contracts there. The pricing was competitive. They still want you to sign up for auto pay but at a lot less money. So far so good with consumer cellular. I recommend trying consumer cellular over T-Mobile or Verizon or Xfinity or Comcast. I've done my research.

I was " helped " by some lady named Maria.. I was needing…read moreassistance with purchasing a tablet for work, she brought out the only three portions to show me. As soon as she stepped out of the back office she seemed to be irritated as she kept sighing and I believe at some point she gave me a not so friendly look which made me feel very uncomfortable. When I asked to speak to to a manager or supervisor she denied having one and told me to go to a different store. How rude? I come to look for help but instead I get a very unfriendly experience.

Do NOT use T-mobile!…read more I canceled my account on Sept. 14, 2023, after using their service for nearly TWO decades!! I was STILL receiving bills from T-mobile MONTHS after ending their service!! Also, when I first started using T-mobile's service, the service in the area I lived in was SO bad they had to give me a cell repeater to use in my home. Well, eventually it got to a point where service had improved enough that I didn't need the cell repeater anymore. I called T-mobile to return it. The customer service representative could NOT find any record of T-mobile sending a cell repeater to my address. Now, I called SEVERAL times during the years that passed and it was the same response. "We don't have any record of a cell repeater being sent to you." However, when I canceled my service, they SUDDENLY had a record of me having the cell repeater. Wow! What a coincidence! They threatened to charge me a couple of hundred dollars if I didn't return the repeater! Fortunately, I KEEP things like this because...well, I don't trust people, and for good reason! When I told the customer representative person I spoke to on the phone that I still had the repeater, they seemed almost disappointed they couldn't charge me for it!! So, I turned it and demanded a receipt stating it had been received! In the beginning, T-mobile was great. Excellent customer service, a reasonable price for my plan, and willing to sell me smartphones at a very reasonable price. However, after the headache I got when trying to cancel my service with them, I would NEVER use T-mobile again! DON'T TRUST T-MOBILE!!

Update! The email address you sent me to do a customer complaint does not work..what a surprise.. T…read moremobile is a joke when it comes to taking care of its customers. Doing right by your customers is apparently not on the priority list..and this store will tell you anything to get you to buy something. Nothing we were told was true..

Sergio was awesome! He was efficient and professional with helping me with my issues. I will…read moredefinitely be back to this location if I need to get to a T-Mobile store.

Kristal is such an incredible employee who who is very knowledgeable and extremely help. It is…read morepeople like Kristal that keeps me coming back to T-Mobile. Thank you for hiring such a great employee as Kristal!!!!

Trent, Dan and James along with all your team ARE AMAZING!…read moreSo savvy with EVERYTHING needed! Thx you for helping my sister with her biz acct in another state! I will travel just to go directly to you guys! Thx for all you do for your customers

This place is constantly slow. Never enough people working or they are just hanging out in the…read moreback. They're nice usually, smug on occasion. But be prepared to wait for an hour even if you are just picking up something you ordered. I would just do everything online, but it says with my plan I need to go into the store every time. It's ridiculous. Very few options actually in store either. Basic colors of the phones and that's it.

I went into your store a few weeks ago and they gave me pricing on switching a phone. I went back…read morein today and talked to Kyle. He informed me that the information I received was incorrect and he had fired all the employees. I proceeded to ask him further questions. He kept telling me to call 611. I told him I had already done that yesterday and they told me to go into the store. He informed me he was not a Verizon store??????? I asked him what his last name was and he refused to give it to me and 86'd me from the store because he said I raised my voice. He escorted me out of the store.

Can I give negative stars? I have been happy with Verizon for over a decade.... Then I came to…read morethis location.... I was lied to by an ex associate that is being invested for criminal charges. Yet, this business wants to still extort several hundreds of dollars from me. All the while knowing their associate was negligent in his dealings with the public! I have come to find out this location is known for it's poor customer service, as well. The cellar service business plan is such a scam in and of it's self! However, this store tops it all!

I brought my iPad in as a walk-in. They gave me an estimated time of service and let me know the…read moreprogress on the repairs. They charged a reasonable rate for the repairs (much less than Apple!).

Excellent communication, prompt service, and reasonable rates. I brought in 2 iPhones that were…read morehaving different issues and he fixed both in less than 24 hours despite the inclement weather we were having. Skilled at explaining things to customers as well. I tend not to leave reviews unless I have a bad experience, but I picked this repair shop on a whim and I feel like I made a good choice.

I needed a new battery in my iPhone 11 pro. Best Buy, a licensed repair depot for Apple declined to…read morerepair it even though they had the battery in stock. I dropped by Cellutech who quoted me the same price ($89) and ordered the battery for me with no deposit required. It came in the next day and I dropped it off shortly after they opened. Less than one hour later, I got a text saying it was ready. The battery was not official Apple, of course, so it doesn't report correctly under battery health, but they explained that ahead of time. It's actually probably a better, fresher battery than the real Apple one that was manufactured long ago and been sitting on a shelf. So far, it's working great. I was pleased with both folks I interacted with including the actual tech who did the work. My only (minor) gripe was I felt a small shop like this would come in a few bucks under the offical Apple replacement cost, but I was happy to pay the $89 for quick, confident repair services. Recommended!

Needed a quick fix for my son's phone screen because the touch stopped working. Got right in and…read moreVictor told me the screen I ordered and repaired myself was faulty. Part of the issue could have been operator error- I tried! Victor was great and took maybe 20 minutes to fix the phone, and it was a cool $75. Literally the best place and best price. We chatted about playing Nintendo and our favorite Zelda games. (If you tell him your favorite Zelda game is Majora's Mask he may give you a discount!) overall 10/10 for customer service, efficiency, and price.

I think Cricket is a great value and appreciate the fact that they have multiple retail locations…read morenear me. I visited this store because they had all the models I was considering to replace the Motorola G Power, which I dropped face down on a concrete floor earlier in the day. When I arrived, I was greeted by a table of snacks and bottled water. Dominque, my salesperson informed me they were reaching out to and thanking the community for their support of local businesses. We spent quite a bit of time comparing models and I eventually settled on a newer version of the same phone. Not only was it familiar and extremely easy to migrate ("Google, set up my device" brought over everything) it is improved in every way! The in-store process is very easy - just be sure you have your PIN with you. I have always been treated great at Cricket stores, and Dominque did not disappoint me at this great Cornelius location.