Cellfone USA has two locations in the mall. The attendants was friendly and showed me an assortment…read moreof different phone cases. However, the repair attendant was not present. This was unprofessional as no customer was able to get service. I waited and the repair associate did not return. They fix broken phones, but only certain brands. This significantly limits sales.

Great experience going here for my cellphone repair…read more I was able to get both my screen and battery replaced within the hour. I was able to shop around the mall during the wait. Overall, great service and I would come back again!

Not recommended.. cheap fake parts.. bad business.. will not bring my phones here again.read more

From the owner: At Nexus Tech Solutions, we’re a proud locally owned and operated business based in Denton, TX,…read morewith over 10 years of expertise in tech repair, device buybacks, and resales. We specialize in iPhones, Samsung devices, laptops, game consoles, and smartwatches, offering reliable solutions to cover all your tech needs. As a trusted Verizon partner, we provide dependable phone services to keep you connected. We’re also committed to delivering value, with financing options and comprehensive device insurance coverage available, plus a promise to beat or match competitor prices. Customer satisfaction is our top priority, and we’re here to help you discover the best in tech solutions. Get in touch today to explore our end-of-summer promotions!

I waited over 2 hours when I noticed people who came in after me were being serviced. I had signed…read morein as directed and after 2 hours my name was at the top of the list but didn't have a number by it. I pointed this out and the manager said that didn't matter. Well it must have because that's when people after me started to be waited upon. I went back to the manager and pointed this out and now and low and behold not having a number by my name now mattered. The excuse, "Is been a bad day". I'm certain that had not been my fault but now it was my problem. An other customer had not been started with yet and there would not have been any harm of correcting their mistake. Little did I know the mental gymnastics required could not be found at this store. What has happened to customer service, basic reasoning and pride in one's work? It shouldn't matter if you are scrubbing toilets or putting people on the moon. If you have the decency to do what's right it becomes much easier to look at your face in the mirror, your head rests a little easier on your pillow, you know you have made some else's day just a bit better and suddenly your job isn't the drudgery it had been. Just do what's right. It's the simple and small things; show up on time, smile, be curtious and be honest.

Devan was awesome! He helped me feel warm and welcomed and provided a outstanding experience.read more

I have received over fifty e-mails from reps at this location this year. My company doesn't offer…read morecell phones for our employees but regardless of how many times I've asked to be removed from their list, the e-mails continue. When someone says stop e-mailing me, it's a business' obligation to do that. This location refuses to honor that obligation.

Tabitha was very helpful and polite . Thank you great customer service !…read more It is nice to be treated promptly

They have AMAZING customer service! They did everything they could to fix my phone, and referred me…read moreto get further help.

Fantastic team! Highly recommended! I was in and out in 20 minutes with great service!read more

Great store with friendly staff. I see a lot of reviews from people who don't understand that each…read moreindividual store has separate ratings, complaining about service at their own home. If you want to complain, go to Spectrums Google reviews, NOT to an individual store that has no control over your service. It's hard to believe this has to be spelled out for some people. The store itself has great staff that I've bought multiple devices from. It's been a good experience every time.

The internet never works. Not "occasionally drops." It fails at the exact moments you need…read moreit--video calls, work, streaming, anything that requires more than a prayer. Outages feel scheduled. "Technicians are working hard to restore service" is the house slogan. They say it so often it might as well be printed on the bill. The implication is that a small army of heroes is constantly battling some cosmic force. The reality is that the service is just unreliable and the company has trained everyone to treat chronic failure as an act of nature. When you try to get help, no one can actually help you. You wait. You get transferred. You repeat the same story to people who cannot fix it and will not take ownership. Support exists mainly to absorb your time and lower your expectations. By the time a tech shows up (if they show up), the cycle is already set: another temporary patch, another promise that this time it's really resolved, another price increase on the next statement. They have managed to charge more than competing providers while delivering less reliability and worse support. That is not a business model so much as a hostage situation with better branding. You stay because switching is a hassle and they know it. They stay in business because enough people eventually give up fighting.

I could not purchase a cell phone accessory there because staff are not wearing masks.read more

Very dishonest. I brought my Apple Watch to fix the broken screen by Cellaris in Grapevine Mills…read moreMall and they sent the watch to this place to repair, which I did not know. When I picked up my watch, the battery was drained and yoke 3 hours to charge and the battery went dead in less than 6 hours. It would not hold charge. They must have swapped my good battery out with a junk battery to scam for more money to repair. I brought my watch beck to the kiosk in Grapevine Mills and they told me they send my watch to this place for repair so I drove all the way to Denton to confront them. The Indian guy immediately said it was an old watch so the battery can die any minute. I told him my battery was working fine and hold charge for more than 26 hours each day until the watch was returned from repair. Lithium batteries don't drop their charge capacity from 26 hours to 6 hours in one day. They degrade gradually no more than dropping an hour each day. They don't drop the charge capacity from 26 hours to 6 hours and stay at 6 hours capacity thereafter. The guy kept denying it and said the battery can die any minute so certain without doubt and without even looking at it that he knew what he was up to in the scam trying to scam for more repair money by swapping out a good battery. He is bull shitting without blinking his eyes. The other girl next to hi. Was pacing around knowing what their scam is without saying anything. So be warned. These are crooks. They scam money for a living. I would not bring my Apple Watch to repair in this place but I had no idea it was sent to this place from the other Cellaris kiosk at Gtapevine Mills Mall. Don't trust any mall kiosk cell phone repair, they have no address and can disappear the next day.

Manager, Elizabeth, was AMAZING. We had quite the issue and…read moreshe was patient, knowledgable, and respectful.

Cesar took great care of me even while assisting another customer. In and out. Appreciate the…read morehelp!

People are super friendly and amazing. I needed a new line with a phone number from a previous…read morecarrier and they gave me the info I needed.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Denton store today.

Cellfone USA has two locations in the mall. The attendants was friendly and showed me an assortment…read moreof different phone cases. However, the repair attendant was not present. This was unprofessional as no customer was able to get service. I waited and the repair associate did not return. They fix broken phones, but only certain brands. This significantly limits their customer base. The process for repair are higher than competitors. They do not do software phone repairs. There is room for significant improvement.

Good service, workers were friendly and repaired the phone in under 45 minutes. Overall great…read moreservice.