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    T-Mobile Experience Store

    3.0 (6 reviews)
    Closed 10:00 am - 8:00 pm

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    2 years ago

    I was having trouble with my phone. Ivan helped me out. He was amazing. Answered my questions and was so polite and respectful.

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    24 days ago

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    3 years ago

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    4 years ago

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    6 years ago

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    AT&T Store

    AT&T Store

    2.1(31 reviews)
    0.1 mi
    $$

    I came into the AT&T store on University in Denton convinced my iPhone had officially died and…read moretaken my sanity with it. Overnight it transformed from a smartphone into a historical artifact. No apps. No functionality. It was basically an expensive paperweight that could occasionally communicate if the stars aligned. I was mentally preparing to live off paper maps, cash, and handwritten grocery lists. Then Derek stepped in. He calmly talked me off the ledge, reassured me that my phone wasn't beyond saving, and somehow brought it back to life. It felt less like customer service and more like witnessing a technology exorcism. Derek is knowledgeable, patient, and somehow managed to keep me from making several expensive life decisions in a state of panic. If your phone ever decides to time travel back to the Stone Age, do yourself a favor and ask for Derek. Five stars isn't enough. Someone get this man a cape.

    This is by far the worst service I've ever encountered. The staff have no idea what they're doing…read moreand instead of helping, they create more problems. I strongly advise not visiting this store for any kind of issue; they will completely mess things up and leave you in a worse situation. Because of their incompetence, I ended up paying over $1,000 for something that wasn't even my fault. The female manager and the employee named Andres were especially unprofessional, dismissive, and careless. Even customer support couldn't fix the mess they caused. This place is a complete nightmare save yourself the stress and go to another location or handle your issue online.

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    T-Mobile Experience Store - mobilephones - Updated August 2026

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