I call to get some information about my account that I PAY for yet they couldn't tell me over the phone?! Get the F outa here. They tell me to come in the store to get the information. So I drive all the way over there,walk in and request my info and guess what! They didn't even look at my damn id! They just gave it out! So you can't do that over the phone but will when I come in? This is WHY I switched to Verizon! Metro is the worst! read more

I bought my phone here about three years ago. Since that time I've stopped in to ask questions or to have problems solved. The staff at this store is so knowledgeable and kind. Always helpful. Lastly Grayson helped me today. He was patient and efficient. Solved my issue immediately. If you want a store that backs up what they sell I recommend this place. It's the best! read more

Metro Ghettro is the bomb! I had Verizon for years and the contract was over so I decided to take a leap with Metro... best decision ever. I honestly thought that there were hidden fees and some type of catch but in fact there was none! There's no contract, no hidden fees and you can talk ALL you want... CELL PHONE HEAVEN. Not sure why other phone carriers don't follow metro's lead. The only downfall are the phone selections.. very few and expensive. read more

TO: Jessica Thank u sooooo much for always being helpful with the best attitude possible, u always make my day when I come and your there, I actually don't go to metro unless ur there because ur the best!!! You deserve beyond a promotion with how you handle the business, shoot you practically are METROPCS!!!! :) :) :) Thank you soooo much Jessica :) read more

Absolutely best customer I have experienced going into a metro Location. Dwayne had helped me with my phone when it was acting up, suggested me to upgrade to a new phone. I loved his patience with me and walking me through on how to use my new phone. Thank you very much to the staff here doing an amazing job in helping they're customers. read more

always quality service. You already probably know what your getting when you have metro pcs. Usually the same people always friendly and knowledgable read more

Always a pleasure at this place. 2 days before i left for vacation i dropped my phone, went to a retail dealer they said 200 through insurance and I'd have the phone the next day, heck ummm no. Decided to go to the actual store not sure who helped me but she looked right on my acct an gave me a brand new phone for 30 bucks. Apparently my phone was still under warranty and the fee for a brand new phone was 30 bucks. Walked next door to target got some donuts for the Metro store employees who helped me because what they did was greatly appreciated THANK YOU!!! I will say that sometimes people can be a little pushy in this store but it was just one guy i dealt with once, now i just avoid him read more

Great service, friendly staff. Good selection of phones for cheap prices. I was helped right away

Excellent service. The guy helping me get out if my ATT contact was informative and patient. He got me a good phone and helped me set it up. Thanks. Will be back again. read more

Very happy with the service I recieved at this location. they not only were knowledgeable, but also were bery attentive with helping me choose the right phone. read more

ANGIE GAVE ME SUPERB CUSTOMER SERVICE TODAY! I had questions on the amount of my bill and she quickly identified & corrected the problem in no time at all. She was very knowledgeable, friendly and helpful. Angie deserves a raise and to be recognized for her Outstanding service! Thanks Angie! read more

I was pleasantly surprise by the quality of service from the staff. They knew products very well and weren't pushy or obnoxious. Christian B. helped me with my selection and was knowledgeable with all the products. I would definitely go back to Metro PCS for the customer service. read more

I came here expecting to get great service. Instead the employees didn't know what they were doing. It took them 3+ hours to port my numbers from another carrier. When I got home 3 of my 5 lines weren't working. I called their support and they weren't able to resolve it. The next morning I got ahold of another representative regarding group calling. They charge extra for that. Nobody mentions that to you. I decided it's not worth all the trouble they're causing me and went back to my old carrier. When I came back to get a refund, they said they can't return the $15/line ($75 for me). They told me I should've read the fine print. I argued to no avail that it was not my fault for their failure. It took them another 45 minutes to come up with the excuse that their system is not working and I would have to come again another day to get my partial refund. I shouldn't have to fight for my money! It took my current carrier to figure everything out in less than 45 minutes and I didn't have any issues afterwards. I'm already contacting BBB about this. Nobody should have to suffer so they can get richer. read more

Again Jessica is absolutely without a doubt the finest with all she does. I only get to go in and pay my daughters every couple of months. When you walk in the door and are greeted by her smile and then she is able to take care of any needs of a customer it immediately gives you a sense of confidence that you are at the right place. I personally have never seen somebody come in with a problem she can't handle. Jessica's customer service is in a league of its own. I feel she should be a leader that others would follow and learn from. Do not get me wrong all the employees do a good job but Jessica is exceptional. When I refer people anywhere it is to the amador valley metro store and Jessica. Thank you for having her as an employee. She truly is a valuable asset read more

Nice store had a great experience with Sales Manager Mike great customer service i was able to get a cool phone wih all the matching accessories... I was in and out didn't take long... Thx again Mike read more

I love how dumb most of these comments are. "bs, I can't even buy a phone for someone else here without giving my personal information to someone that more than likely doesn't even have a college degree." Really has to be the dumbest thing I have ever heard. Its funny how when people don't get there way they throw a tantrum like a little kid. Oh poor baby. I come to this store all the time and never have any problems. When I am in the store I see the customer that come on and come on.. really.. I feel sorry for the employees of the store for some of the low level of customers that come in like the above comment. I have been to other stores and they have been the worst but I will always come back to this store. read more

my girlfriend and i came into this store looking to get an upgrade. a nice lady names Melissa helped us choose the admire. She asked her associate Names Jessica to assist us but right away she said no im going to lunch then answered her phone "hi hunny im coming out" she didnt even leave yet she was still standing on the sales floor. Melissa then proceeded to help us. she was very informative. honestly if it wasnt for her excellent customer service we would have left the store and gave some one else our buisness. My advice go to anyone but Jessica. read more

I went this location at 5:30pm. Did not receive any assistance from the employees for 20 min's even though there was only two customer ahead of me me in the store, and there where six employee working. The two girls in the front refused to acknowledge me waiting nor did they greet, or eye contact to let me know I will be helped. When I asked for help the girl simply said she was busy, and few seconds later got up walk right outside the store and started talking to her cellphone. They where moving at very slow pace, After 6pm I saw them leave the store to go home, And two male employees approached me and assisted me rapidly. This simply shows that two Hispanic girl employees are very unprofessional and refuse to help their customers for 30 min so they can go home at end of their shift. Train your employees MetroPCS in customer service, or your customers will go to another service provider; which I am about to do due to this experience. read more

the guy who works here, CHRIS, is a TOTAL D-BAG. first, this a-hole tried to swindle me into buying a car charger along with the phone. i kept telling him i dont want to pay the extra $20 for the charger, i just needed the phone. then he said that if i were to buy the phone without the car charger, id be getting the phone with no battery. WTF??! i told him that seems like some BS. he said, "ok, tell you what i can do. have you heard of yelp? give us a favorable review and ill drop the phone charger, im not supposed to do that tho" the guy was FULL OF BS next, he MADE me select the $50 plan for the first month, saying "well thats just for the first month and its part of the activation process" i kept telling him, "look, i only want the $40 plan, this phone is for my dad, he doesnt even know what web browsing or ring tones are" but he KEPT INSISTING that this was metropcs policy. it was past closing time and i just wanted to get the heck out of there so i agreed. called up metropcs the next day, and they said "WTF? thats not our policy. lets change your plan right now" BOTTOM LINE: DO NOT TRUST CHRIS. THE GUY IS GOING TO TRY TO SELL YOU A LOT OF EXTRA STUFF AND SAY THAT ITS MANDATORY, WHEN IN REALITY, ITS NOT, AND HES ONLY SAYING THAT BS TO YOU SO HE COULD MAKE HIS NUMBERS LOOK BETTER. EFF YOU CHRIS read more

At this location employee are very very rude and unprofessional.i went to exchange my phone which i bought a month ago,speaker does not work.Girl telling me i have to pay $10.99 for replacement even though the phone still under warranty i ask her to talk to the manager she went inside brought one color guy,he literally kick me out of the store and call police on me.and i am not alone to be treated that way go on yahoo page you will find lot more story like me.this is a big warning if you ever come across problem with your service or equipment. with metropcs.i hope investor read my comment and make some improvement read more

It's one thing to have lousy reception, dropped calls, voice mail messages that don't show up for hours and text messages that get sent to the wrong recipients, but when you walk into this store for assistance and get treated so unprofessionally by some of the nasty and unsympathetic employees, you have to wonder how a company like this can even survive...the manager hides in the back and sends poorly trained co workers out to deal with the unsuspecting public like Charles Manson and his girls...listen up, people...you have been warned. read more

The newer assistant manager is horrible! I have been a member for 4 years and she totaly has NO customer service! They seem not to care how they treat instore customers. Jessica on the other hand is the last if the good that used to be the best metro pcs store. Not to mention how bad the phones are getting! read more

Hi to the consumers of Dublin ca just to let you know if you have problem with your metro phone and want professional advice, or repairs Roland from metro in Dublin next to target is your man he will not guide you into the right direction, he is a straight up individual that is on top of his game, and will give you what you need to get the job done, try him out and your self . Thank you Roland for helping me out. Tony . Q. read more

Jessica and roland both helped me fix my phone. I had already gone to 2 different stores with a problem, and thought i would just have to get a new phone (which i had no money for). It was a few minutes to closing, i thought for sure they wouldnt even want to help me or give an attitude (i probably would) instead very happy, helpful and took 30/40 minutes checking every aspect of my phone to figure out the problem, even the most unlikely one. Fixing my phone with great attitudes, and they didnt try scaming me by selling me a new phone.. much appreciated!! They were my heros for that day!! Real talk read more

This is by far the best staff at any MetroPCS I have ever been to they all help out each John, Jessica, Mellina, and Roland are all awesome and Angie is one of the best salesperson I have ever bought something from its as if she knows exactly every product you need and she will not let you leave the store without buying just what you need!!!! read more

Friendly service and expert knowledge. Very helpful. Will come back because of sales service employee Jessica and Booker.

Typically my visit at this particular Metropcs ends up in frowns and I walk away disappointed, frustrated, and disgusted with their sale representatives. On September 2, 2010, my fiance' and I stopped by this location to purchase a new phone. We were serviced by Taej, the supervisor, and we were well surprised! Taej was friendly, easy to speak with, answered all of my curiosities, and tolerated my continuous and repetitive questions (without the slight degree of agitation). In conclusion, Taej is the first pleasant employee that I've encountered at Metropcs and I will only be revisiting if he is working, I suggest you do the same. read more

Had a great experience here! Came in to help a friend purchase and set up a phone and we were assisted by the super-helpful Christian. Extremely professional, knowledgeable, and the entire process took less time than expected. We were in and out in no time! Additionally, the other staff members (who apparently were mostly new) were amazing as well. Thank you, Christian and team! read more

I came into this store the other day to see what this company was all about, and to my surprise was very impressed. I've been with verizon for about 6 years and was finally looking for something different and not as expensive. I was greeted by Casey and she was amazing. She took the extra time to explain the different phones to me and helped me find one that would suit me best. She was very patient and I am now happy to say that I'm a Metro Pcs customer. I hope that Casey see's this and knows how helpful she was to me. I will deffinitly reffer my friends to her. Any one going to this location should definitly ask for Casey. Thank you so much! read more

Jessica is great. She has great customer service also can help more than one person at time I think she just a leader. In your store. Thanks for your help julie read more

Dropped by on 7/8/2013 (so fresh new review with the latest crew), met Chris, he was helping me with the Samsung Galaxy S3, and I saw him reaching out for a 2GB memory card and 2 screen protectors. I asked him what it is, he said metro pcs is doing a promotion and I get those for free. I told him, I don't need them, since I have much better memory and I already have screen protectors but as long as I get it for free, I will take them. Sure enough, when the bill comes, I was charged $24 for them (If I buy them online it would be $5 max). Sure enough, when I spotted the bill with those items on there, he said the phone was "suppose" to be $19 more, but he is charging me $24 less (See the disconnect with the price?) so it's like getting the memory for free. I told him I don't want the extra and I will report him on yelp, then his face turned red and basically handed me my phone and showed me the door. Why does all the metro pcs stores do business this way? The original post was for the store at the corner of Village and Amador Valley Blvd. The only honest metro pcs store I used was in Union City, and maybe that's where I will go from now on, driving 30 minutes to get someone that doesn't do tricky things to make a profit. read more