Eric is amazing, he went above and beyond. Great customer service. Service was great and quick. My…read moreconcern was resolved. Will definitely come back to this location.

Poor and Unacceptable Customer Service from the Manager of this Tmobile location, Brian Smith…read more Being the fact my wife and I are T-Mobile customers for sometime over some years now. Her phone decided to stop working. 2yr Apple care expired but we had warranty from T-Mobile. Dealing with T-Mobile tech support for two days and finally having them send a replacement phone to this location to trade out the old non-working phone. Mr. Smith repeatedly told my wife, "he can't take the phone, because it doesn't work". Confusingly, why would T-Mobile send a replacement phone specifically in my wife name and being that fact I was receiving the text tracking updates of the phone saying that it was shipped and was ready for pickup and to bring the non-working phone in to trade it for T-Mobile ("Brian Smith) to send it back. My wife asked why he can't take the non-working phone, he then proceeded to repeat it again. "I cant take that phone, you have to go to apple for them to help you "free of charge". My wife went to apple. Apple says they will charge $699 to diagnose or fix the issue. Apple turned us to T-Mobile in Cerritos and service was the best from Juan (Manager at cerritos location). Juan proceeded to help my wife cancel the order and have their own store process another order to come there. I hate to write this long review but hearing this from my wife, that has stressed her out for three days now without a phone. Mr. Smith had one job and that job wasn't completed nor satisfying.

First time I came here was 07/08/24. I was looking for help because my PC started crashing and…read moregetting BSOD. I came to these guys and they were easily able to pin the issue and explain the resolution in a timely manner. Just recently I've come back for a new issue and yet again they were able to help me figure out my problem. Highly recommend these guys if you're unsure or need a second opinion on any issues.

If your looking for tech support / PC repair go to Hi-Tek these guys are the go to guys. I…read morerecommend you take your PCs or devices here before any others. *specially Best Buy

There's no one that knows the know's the complicated world cables connections and computers like…read moreVik! He has the brain of a scientist with a Doctrine in making your entire system work with you understanding it. He has a wonderful communicator and has tremendous pride in what he puts his name on. From the clean strapping on the wires when installed keeping a straight solid line throughout or the organized connections to your hub of components and most importantly when you call him it's him that answers. Whether it's an emergency during the weekend or late at night he is there for you. There's those certain people who you know they can get it done and Vik is as elite as they come. I truly believe he brings more value for the money being spent than any other and I've used several companies. They take your money then don't answer once things get offline!

Our Panasonic Phone System went out. I called Vic on a Sunday. He came out and told me what was…read morewrong. He ordered the replacement parts and a few days later fixed our system at home. Vic was friendly and very honest. He was dependable and very fair. I would highly recommend him to anyone needing phone repair. I have worked with many phone people. Vic was the best! Recently we moved our business in West Hollywood. Vic handled the installation of our new phone system. He was great! He was very reasonable in his pricing. He was very dependable and always on time when he was supposed to be there. Once again I would highly recommend Vic for anyone's phone issues.

I moved into a new place where it was still wired for telephone. Luckily, it was Cat 5e and just…read moreneeded to be reterminated. The WiFi in my home office was abysmal, and I work and run my business from home so I needed to be up and running as soon as possible. Michael was one of the first people to respond to me and offered to come over the next day. He was knowledgeable over the phone, and for some reason was one of the only people who I reached out to that understood what I was talking about. He provided an on-site estimate and reterminated the telephone cables to data the same day. His quote was comparable to others I reached out to. I felt more comfortable going with Michael because I was able to look up his license at the CSLB. I now have ethernet at my home office thanks to Michael. I wish I had him reterminate the other cables while he was here, because I would definitely hire him again once I get around to finding out what I want to do with the other telephone jacks at my home.

Michael is the man! He responded to my inquiry in about 3 minutes and had a can-do attitude about a…read moretricky ethernet job I needed done. It was for a room that didn't have any ethernet panels built into the house, so he got creative about how to run a hard connection from the downstairs modem into this bedroom. I can tell he genuinely takes pride in his work. So glad I found him!

When other techs said it couldn't be done Martin came and completed the job. I had a broken plug…read moreport that was on a circuit board. He came to me fixed the job and left my trainer more secure and like new. Totally satisfied

Martin Perez is the owner. He's such a nice guy. Extremely honest and hardworking. He wall mounted…read morethree of my televisions. Gave me a very reasonable price compared to the other quotes I received. Extremely happy with the work he did at my house. Would definitely use him again. He does computers too.

The technician, Josh, installed several Keystone jacks for me. He did a great job. Everything works…read moregreat. He was very friendly and very professional, and the price was very fair. Very pleased with their service. I highly recommend. Thank you!

Ari and his team helped me get better wifi in my 3 bedroom home in Topanga. I had no service there…read moreso having good wifi was crucial, however I had the router in my office and we had a bunch of dead zones throughout the property. The wifi was spotty in the kitchen or outside so if I was on a wifi call and walked outside my call would start cutting out. He set me up with a full mesh wifi system so the entire property, both inside and outside has full coverage wifi now! I definitely recommend Ari and tech hero if you're looking for a wifi upgrade.

Called Itech2 recently to help us get our network up and running in our new location. Got lucky and…read moreEdward was available the same day. He did the work and we were very satisfied with everything. Had him come out a second time to finish things up and had another very positive experience. Will definitely use Itech2 again, and I would recommend them to anyone looking for help with their networking needs.

Wade came in help me out with my DVR/camera installation at a short notice! He was very…read moreprofessional and honest. He Is now my go-to whenever I need to have anything installed in regards to cameras.