The Latinx girl with the gold hoop nose ring (right side) and poorly dyed red hair made this visit…read moreunbearable. She had an attitude from the moment I approached the counter and did nothing to help me. She tried to refer me to customer service in the first minute without even looking at my phone. I proceeded to tell her that customer service sent me to the store. She rolled her eyes and pretty much said, "I won't be able to help, but if you want me to try." Umm, yes, ma, I do because that is your job. Anyway, I had to repeat my info. like four times for her to put it in the computer. Annoying. She tried for five seconds and was like "it's not working," this after I waited 15 minutes for the rest of the beyond slow employees to even try to help. She handed me my phone back and told me to call customer service. I told her that customer service sent me to the store. In a condescending and snippy tone, this broad responds with "Well, I can take a picture of the error if you want but there's nothing I can do..." WTF. I told her not to get saucy and she just looked at me and repeated herself, so I took my phone and left telling her to watch her attitude next time - to which she responded by giggling. T-Mobile/Sprint, please get your employees together. I shouldn't have to deal with this simply because they struggled to get through high school.

Super good service, don't get me wrong. The sales associate was definitely educated on their…read moreservice and offerings, however, I feel as though they may be a little too concerned on what they're able to sell vs. focusing on what I am actually going to be paying for. It might be my own fault that I was told I was discounted -200 off an item but am now continuing to still pay the original price? Unsure if their deals expire and then just add on to our charge later? Other than that, t-mobile hasn't disappointed service wise.

Paul and Travis are excellent. They do excellent work at a great price. I wont use anyone else but…read morePaul. They handled a very complicated situation with ease and took care of any issues as they arose.

Couldn't be happier with the service. Paul and Travis were on time, professional, organized, and…read morethey explained each step of what they were doing. Legitimately happy to recommend them to anyone.

Came into the store on a busy Saturday and waited a few minutes and then was helped by a nice sales…read morerep named Andrew. Me and hubby were looking to upgrade our plan by turning in our old phones and purchasing new iPhones. Unfortunately our phones didn't qualify for for the buy back but we still wanted new phones and Andrew was very nice. While setting up our new phones Andrew took the time to explain everything and my husband had a million questions and we both felt Andrew was quite knowledgeable. At this point the store was packed with customers but we didn't feel rushed at all. Very happy with our experience and the customer service rendered by awesome employee Andrew. Loving our new iPhones but disappointed we couldn't get anything for the old models. Always been a good store with nice employees.

Place stinks, hot in there like no AC people using pamphlets to waive air on themselves and kids…read more Not enough staff. Worst phone experience ever. Didn't check in names just a half ass line. Decided to switch back to Verizon

I have to give one but they deserve 0 stars Everytime d…read morecome they're rude and this time it said gone for lunch 30 minutes I showed up at 6pm and it was 7 pm and still nobody there

This Perris location for Metro by T Mobile is wonderful. Diego and his supervisor were capable,…read moreinformative and extremely helpful with my Samsung Galaxy device. The charger used was not available and these wonderful people were gracious enough to provide one that SAVED MY DAY. They deserve 5 GOLD STARS and the best treatment possible. Another outstanding feature is that the location also featured more cell device varieties than their other competitive locations. I was impressed with the positive, friendly and supportive gestures provided last Saturday afternoon at this store location.

Novatech was a pleasure to do business with. Grant, Bobby, and the rest of the team were very…read moreprofessional and communicative. Scheduling was a breeze and the work was done quickly and efficiently. We would be very happy to recommend them for any of your telecom needs.

In 2023 I hired Novatech to install multiple 4K camera's around my home. The house was pre-wired…read morewith Cat-6 in most locations. I added more locations that were not pre-wired, the installers found a way to feed the Cat-6 wires without holes or needing to knock down or repair anything! I was very happy with the install, the quality of the cameras and everything. Fast forward to today, the clock time has been off since daylight savings earlier in the year and I forgot about it. I could not figure out how to do it. So I called Grant at Novatech and within 5 minutes on the phone, he had it changed for me. HIGHLY recommend this company for anything you need.

WOW, we are so impressed with the level of service we have received from this company. In…read moreparticular, Chris. He is so patient and kind in his explanation (not all of us are tech savvy) he also went 100% above and beyond for us in helping to ensure our event had the connectivity we needed to be successful. I will recommend this company to all of our contacts! Chris, you are an awesome human being, and btw it was a pleasure meeting your son today as well. Thank you kind sir, for all of your hard work. May your business flourish!

I'm usually willing to give people a benefit of the doubt, but honestly, I should trust my gut more…read morewhen there are multiple red flags from the start. I reached out to Empire Satellites Inc after looking online for someone to install my new Starlink dish. Chris responded promptly via text from a different number (red flag number one). Quoted a price for the install - $349, which I thought was reasonable. Set up an appointment for the same day at 2:30pm. At 3:00 get a text that he we will be "couple of hours late" (red flag number two). OK, no problem. Finally shows up at 6:10pm. Started to look around the house to find a good location to mount the dish. Settle on a tall side gable (single story house), but his ladder is only 18', so he says that that's as high as he can mount it, not at the gable apex. Not ideal, but OK. Casually mentions that he charges an extra $100 for the "attic work" (major red flag number three). As if most people expect to have wires hanging on their exterior walls? I don't argue, but at this point I am really expecting to see stellar work quality, above and beyond attention to detail. This is where things really go to shit. Chris gets up to the facia and starts mounting the dish in a mount that I provided. I am looking from below and clearly can see that the mount is not plumb and is wobbling, as he puts three lugnut screws through the facia. He assures me that it is plenty stable. Red flag number four. Drills a hole through the wall for the cable and goes inside the house to fish for it in the attic. In the meantime, I get up the ladder and take a picture of the mount. It is clearly not fully bolted to the facia, with one of the bolts screwed at a 45 degree angle. The thing wobbles like crazy. Thirty minutes later, and two more holes in the ceiling plate from the attic, the cable is still not down to the final location, despite the fact that 5 extra ethernet cables were routed through the same wall from the attic by my electrician a few weeks before. Chris offers to surface mount the wire to the wall in the finished pantry room - ugliest, laziest install ever. Red flag number five. This is when I say "that's enough" and kick him out of my house. He is genuinely surprised when I offer to pay him only $250 for the horrendous job he did, and not the full $450 he was expecting. Before he leaves, he blames me for providing a bad mount for the dish, and tries to upsell his own mount for $100. Unbelievable. I have worked with dozens of subs int he last two years while building my house, and know my way around tools and trades. This was one of the worst experiences. The guy has the worst work ethic and zero integrity.

Was pleased with a neat, clean job of Starlink installation. Kurt was easy to communicate with and…read morehelpful in providing information before purchase for an installation that was not just out of the box. Following the installation he saw to it that everything was connected and operating properly. I would feel very comfortable in having him do any work I needed in the future.

Answered phone and I explained my project to have house wired for ethernet during the remodel. He…read morewanted to charge me for an estimate for his time to come look at the project. No thank you. My review is based solely on that phone expereince only! I have two other companies schduled to come out for free estimates. That is the cost of doing business, A customer gets (3) bids and you do your best to sell your services and your experience to said customer.