Fantastic help all around! Steve, Simba, Louie, and another rep named Steve were very professional…read moreand helpful with our phone transfers!

The manager is somewhat shady. The staff is fine, but the manager is not. There was an issue with…read moremy screen protector (I have lifetime coverage). The. The manager did not want to honor it, so I had to complain to corporate. Go to another store! Go to another store!

I dislike writing negative reviews, but the point of this one is to prevent future customers from…read morehaving the easily avoidable experience that I had when turning in my iPhone. The staff here is friendly and helpful enough. I just wish someone had been honest with me that this store was one of the former Sprint stores before they merged and that Sprint policies are different from T-Mobile's so they were uninformed. That fact alone would have prevented me an hour of frustration. I wanted to turn in my old iPhone for a new one. They insisted that they couldn't do this for me, that I'd have to pay full price and then need to call TMobile and get them to send me free and easy packaging so that I could drop it back off to this very store and they'd send it in for me. This sounded weird, but I didn't argue and when I got out of there with my new phone, I placed a call to T Mobile who had no idea what I was talking about. No, I'd have to figure out the packaging and mailing myself if I didn't do it at the store ("and of course you should be able to just hand it in at the store.") And maybe I'd get that credit of hundreds of dollars that they had been advertising for the past week. I am allergic to mailing anything, so I called the store to say WTF (no Fs were actually uttered) and they insisted that I should be able to get packaging and just drop it back off to them. I called T Mobile back, pretty annoyed that I was wasting yet more time and finally reached someone who was informed enough to realize that this store had been a Sprint store and likely inherited their employees and that yes, Sprint's policy had been exactly as they had described but now no longer in place. Yes, I could mail my phone in, with my own packaging and my own waste of time on a post office line. The T-Mobile employee told me to go to the Fishkill store and they'd take care of me. What I'm annoyed about is that no less than two employees here at this very store, one of whom was a manager, gaslighted me for like 10 minutes. I really felt like I was going nuts. Shouldn't they be aware by now of T-Mobile's actually policies being that... they ARE T-Mobile and no longer Sprint? My advice: if you wish to turn in a phone, avoid this store and go to the one in Fishkill.

I was going to spend over$1000.00 on new phone but the sales girl was more interested in her fried…read morechicken than waiting on me. Sticking with METROPCS & buying the phone from them

You can't. Switched to Verizon. Your service in PV area…read moreis terrible. I was told it was highly improved and it wasn't.

From the owner: Visit the T-Mobile store in Poughkeepsie and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 51 Burnett Blvd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The people at this Rt. 9, Poughkeepsie, NY T-mobile store are knowingly selling a service that you…read morewill NOT receive. I am in the Poughkeepsie, NY area and the mobile service at home and in the surrounding area is "LTE". Nothing loads and you cannot have or make a phone call. We've had to pay for a landline at home with another carrier just so we could have a functioning phone. I've had an ongoing case with t-mobile for the past several weeks and the end result is that the engineers are aware that they do not have the coverage in my area and they do not plan on upgrading the system. In addition, they are no longer offering a cell spot booster to compensate anyone who is paying for a service they cannot deliver. The end result is we'd have to pay over $1,000. to get out of the 2 year contract. I'm reporting them to NY Consumer Protection as well as the FCC. T-mobile continues to sell a service they are well aware they cannot deliver in select areas. Please make sure this does not happen to you! They are completely untrustworthy and I'll never do business with them again.

After being miss treated at the T-Mobile store in the Poughkeepsie galleria, I came to the store…read morefor help. Matt the person who took care of me couldn't have been nicer and more helpful. He helped me through every step of upgrading my phone without an issue. I highly recommend the store. People are wonderful. Matt if you read this thank you for your service.

My husband had to get a new phone because the one he had broke he always has been an Android user…read morewhere for myself I always have been an I Phone user. My husband had went to T Mobile while I was at work to get his phone T Mobile was having a promotion on Motorola phones my husband purchased his and he also asked them If I could get the same deal that he got they told him yes. We went on Saturday, March 4, 2023. I went for the deal also because I had a 6S for years but the battery kept on being charged and charged it would be 100 percent but would really get low and keep on getting lower and lower. Service was excellent at T Mobile it was already busy with customers but we really didn't have to wait long at all which was a plus. Customers kept on coming in the door so that says a lot also. I would recommend to people that I know to go there. The employees that work there are very nice and know how to do their jobs the right way. My husband explained everything to the store employee that came to help us out he picked out a really nice case for my phone. He also said that the I phone and Android are different and that it might not store everything onto the Android phone but I kept my fingers crossed that it would work. And sure enough some things didn't go over. I'M REALLY PISSED about that because my Yelp Reviews that I had on the I Phone didn't go over on to the Motorola Phone I've done 48 Yelp Reviews 71 photos I even became Elite in 2023. I have to start over because on this new phone I have nothing of Yelp. I had to change my Email I opened up Facebook I've never had Facebook on the I Phone but I sure do now. I just wish that I didn't have to start over because I switched phones. Also being that I switched my Email I'm not getting the Emails that people are sending because they don't know that I had to switch Emails and I have no way of letting them know right now that I switched because I don't have the information. Let's see how long that it would take for me to do 48 Reviews and 71 photos again for my Yelp Reviews.

I went into the Newburgh NY route 300 location today for a new screen protector. There were 2…read moregentlemen helping customers & one guy Edmond sitting at the table. He looked up & seemed aggravated that I was there. He got up walked to me & never greeted me or anything, even after I said hello. I looked at him & said I need a new screen protector please. He said what's your #, I gave to him & he went to get one, put his hand out for the phone & then walked away from me to sit at the table instead of the counter but never spoke a word. He came handed me my phone, I said Ty & he responded by waking away. So unacceptable & rude. If you don't like your job, than don't be there. Treat people with kindness.

Highly recommend this location, Anthony Is the best. I had a dead phone and was in quite a jam, he…read morespent over 2 hours helping me and I am very grateful for his excellent service.

Hats off to Steven A. No hard sell, enthusiastically answered our questions. Truly a pleasure to do…read morebusiness with and a credit to T-Mobile

This store SUCKS!!!!!First visit i went in to inquire about the cost of adding another line to my…read moreservice plan. After going over the cost i opted not to go though with the additional line. Left the store and signed no documents. The next day to my surprise i got a text from T-Mobile thanking me for opening an additional line. This T-Mobile store had gone ahead and opened an additional line on my account without my permission. I contacted T-Mobile, stated my issue and they cancelled the line immediately. Fast forward 2 months later i upgraded my phone and added a second line at a corporate T-Mobile store without issues. After 2 days of having the new phones l started having issues with the volume on one and the screen freezing on the other. I contacted T-Mobile via phone and they transferred me to Apple for additional trouble-shooting. When the Apple rep was unable to remedy the issues with the volume and freezing, he suggested i take the phones to a T-Mobile store for an exchange. I had 15 days to exchange the phones. Against my better judgment l again visited this T-Mobile location, what a mistake. Rick an older gentleman greeted me, i explained my situation. He seemed a little reluctant and kept asking if i was sure that the phones were having issues. He kept finding excuses and after about 10 minutes i got annoyed and told him to keep his suggestions i wanted to exchange the phones. Rick then went and consulted with John who came over and again gave me the run around. When i asked if he was the Manager he ignored me the first time when i asked again he walked off. I addressed "John" which was what his name tag said and for the third time i asked if he was the manager he rudely said "I guess". In my opinion they didn't want to exchange the phone and it was their hope that i would get fed up and walk out. This is totally unacceptable behavior for a manager. Rick was totally clueless and it was clear that he did not know what he was doing. John the manager was unprofessional and even less helpful. The process of exchanging 2 new phones took him almost 2 hours. He couldn't figure out how to even turn on the new phone. Simple questions regarding syncing my stored info he said he didn't know. Most of the 2 hours spent at the store l was figuring out how to set up the new phones myself. Rick kept going back and forth to John to inquire about everything. 3 days later l contacted T-Mobile customer care regarding an unrelated issue. While going over my account l was notified that an additional service plan was added to my account. So l had 3 service plan for only 2 phones. When l inquire when the 3rd service plan was added low and behold it was the day l visited this location and was helped by clueless RICK. I will and would not recommend this T-MOBILE location. If you are not vigilant, you will end up with some unauthorized service added to your account without your permission and knowledge......fraud alert for this location.

From the owner: Visit the T-Mobile store in Newburgh and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1401 NY-300 1057 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Friendly, knowledgeable, and helpful service at the New Paltz store. Highly recommend.read more

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.