I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

Despite my long wait, Jackson was able to fix my problem relatively quickly. My issue was that T…read moreMobile was my prior carrier and Xfinity mobile SIM cards were attached to my phone. I called the 800 customer service number yesterday. The agent told me to delete the SIM cards. When I did that, I had no service for almost 16 hours. Luckily, I had a seasoned employee, Jackson, who saw the problem and it was fixed in 15 minutes. Jackson is a tremendous value to Xfinity. I would rate him a 12 in personal service and 100% in knowledge. Thank you, Jackson.

Horrible customer service. I called 8009346489 customer service number. The rep admitted that I had…read morebeen given false information about my plan/bill and spoke with his supervisor in an attempt to resolve this. His supervisor admitted that I had been given false information and would not make any exceptions or work with me on the plan/billing. I cancelled my account. I have never had a business admit that they gave me false information and then refuse to attempt to work with me to find a solution. They refused to make any exceptions or compromises after admitting they gave me false information about the plan/billing. They would rather lose a long time customer than try to come to some resolution, even after admitting they gave me false information. Horrible, horrible customer service.

Horrible internet. The call center gives inaccurate help, each one. Have not had internet for over…read more24 hours. I will cancel and go w/ Xfinity. I've had this service for a year but, there is no excuse for all this hassle and misinformation w/ no results!!

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.