I can see why this location already got many stars! And I'm so glad that I ended up here with all the issues that I had going on with a very bad port. I got excellent help from Nadeem and also Abdul Wadood! After all I had been through, I was on the verge of tears! Abdul, who is the manager, helped my husband and I finally get a verification code on the tablet that was on my account. That way we could get the transfer pin for my phone! I could not get a verification code on my phone because of the very bad port! I want to say how much I appreciate these two people and how kind they were to me and how much they helped me. Thank you so much! read more

took my vacuum in to get it looked at because it wasn't picking up like it should, they told me it would be done in a couple of days, when my husband went to pick it up 5 days later it wasn't ready ... they ask him to give them 15 mins to change belt and filter... thats all they did, didn't blow it out or anything. Next time I will just do the work myself and save the $160 + bucks. read more

Harry was a great help after I could not get my phone service to work i went in the store and he helped me in just a few minutes. Thanks guys. read more

Super service ever time! Convenient location. Can't beat my $50/mo Metro by T-Mobile plan!

wow. so excited. i came in to come back to metro and to my surprise i was eligible for a bran new free phone. all i had to pay for was my glass cover , the phone case,monthly service and of course tax. but the phone was freeeeee.. the gal that helped me was arleth. she was professional patient and was on it answered all questions. thank you. the mgr of store is sandy.. shes wonderful too. i wanted to do the review- metro sends but also yelp you thank you so much girls... read more

The people that work there have always been awesome. Leroy helped me and I seriously thanked him for coming in to work today ha. He went above and beyond. I wish I remembered everyone else's names. I love this metro. read more

Great customer service and awesome deals. Great new nationwide network with blazing fast 4g LTE speeds. Unlimited everything for $60 a month you cant go wrong. read more

Metro by T-Mobile - C.J. Wilson signing - Electronics Near Me - San Juan Capistrano, California

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After 3 frustrating weeks of dealing with CS/IT support and 2 other PCS stores Adabel and Sandy at the San Juan store finally got visual voicemail on my new phone. It was not difficult only took about 20 mins but no one else seemed to make the time to resolve the issue or listen to what I was saying. For three weeks all they did was re-set the voicemail password. I actually took the phone in to two other stores and I was reaching the saturation point. These two ladies saved PCS from losing a customer. Thanks to both of you of fixing the problem. Your both wonderful. read more

Went there with some questions I thought were tough and Eunice handled them easily. I went back the next day and worked with a couple of different people. I signed up, bringing several phones all on different accounts and it couldn't have gone any more smoothly. They were quick and friendly. I am very pleased. read more

I went in here with my wife, Martha. The service was absolutely amazing and we had this guy, Marco (he made our day). Marco was completely professional, yet the interaction felt like it was taking place between me and a life long friend. Marco was very knowledgeable and helpful and his suggestions were 100% honest and considerable. If I come back and Marco hasn't gotten a raise of some sorts, I'll try to make it known that he deserves one. Thank you, Marco, and thank you MetroPCS. read more

Brandon was very helpful with transferring data and connecting my new phone

Quick and friendly service! Lovely lady named Adabelle helped me! She was friendly, knowledgeable and helped me save money! I will definitely come back to this store for future needs. I'm happy with my new phone. Thanks girl read more

Here is a store in the goonies with barely any business, and yet still held it's head sky high and cocky as hell, refused to help a customer asking questions about a promotion. Why advertise your stupid promotions if you're not willing to help. We had visitors coming the New Year and was looking to purchase at least 10 phones and the ignorant CS just turned us away. Now we are getting Cricket phones instead for our guests. read more

If I could give a zero, I w would. I went to the store because my external speaker on my phone was not working. I was then sold a phone and told by the representative that there was no return on it. They had a transfer my information over and had my phones behind the counter. I realized that my phone was now working and told the representative that I did not need to purchase a new phone. I was told that there was no return on it. I had not even touched the phone nor taking it out of the store. I spoke to the store manager Ivan and he was completely unsympathetic. I contacted Metro PCS corporate and express my displeasure. They told me to go back to the store and they would return it. Well that does not seem to be the case because I was told by Ivan that there's no return on this phone. This is the last time I will ever go to this Metro PCS store. read more

My husband tried their service first. I was leery, but he had good service and unlimited data, etc. for half what I was paying. So, I switched. Customer service was very helpful and patient (I am older and technology-challenged!) They helped me set up my new phone and helped whenever I had a problem, helped when I traveled overseas and when I wanted a new phone. I was so pleased that I bought a phone for my friend. She also is delighted. I must mention Adabelle, who continues to help my friend and me, who has always been welcoming and patient. She is a gem! read more

I got great service from this provider. I have Verizon, but a friend told me you can get free wifi calling with Metro. I decided unlimited everything is worth the try. Well I'm so glad I came here. Nice staff and quick to help with my questions! I got a great price and now I don't have to get a landline. I think If this works out I'm ditching Verizon. Better prices and better service :) read more

Good experience here and EXCELLENTLY customer service by Eric Traficante. Thanks Eric, my new phone is great.

We had the pleasure to work with Ivan and Hugo yesterday on a very complicated mattered. They were very patient and helpful. It took a long time to successfully resolve the various issues for a special friend of mine. I highly recommend Metro by T-Mobile in San Juan Capistrano. You will not be disappointed. Chris C read more

Today I bought what I expected to get. I wasn't sure if metro pcs had iPhones, but they do! I got the iPhone 6s Plus. Pricey, but worth it. The staff seemed nice, and the girl who helped me with everything was great. Thanks guys! read more

We were very impressed with the knowledge and service level provided by Arleth. She knew details of the phones and was able to explain features and benefits. She also looked up our coverage areas to make sure that we would have service in areas we liked to visit and at our home. She was friendly, knowledgeable and went out of her way to assist. We unfortunately couldn't get our new phones that night because we didn't have all our other carrier info. We came back and Luis helped us get our package. We are very happy with our new phones and accessories and are even more happy to be done with Sprint as a carrier. read more

What a great experience we had today at this metro PCS store‼ we were warmly greeted by 4 staff members.Eunice was the staff member that helped us she was very kind knowledgeable super helpful my mom is 80 we needed a very simple phone Eunice was amazing she answered all her questions we were in and out of there in 30 minutes overall a fabulous experience . Jose is the manager at that location Sandy and Arleth were the other friendly employees at the store just overall a great experience today at Metro PCS on Doheney read more

Went into this location to switch service from AT&T. Sandy greeted us and walked us through the entire process which only took 30 minutes. She was very professional and knowledgeable. Overall great experience. Would recommend to others! read more

I had the greatest experience at this location. Eunice was great!! I recommend this location if you want results.

I called to extend my service into Mexico. I spoke with the metro rep and he said it wouldn't be a problem and my cost was $5.... A fiend who needed cancer treatment that wasn't available in the states. He was told he has six months to live as per Kaiser... I wanted to make sure I was able to call the family as per his status when we saw the doctors. I was switched on by the representative while on the road in San Diego. We crossed the border and I lost all usage to my iPhone and iPad. I had the hotel dial their customer assistance numbers ($.25 @ minute!) and spoke with the representative that was in Manila. After describing my challenge, I was assured that if I shut-down my phone, it would work... I complied, it didn't work... the next day I received a text message that I told me to pay $21 or my service would be disconnected... I tried to contact metro pcs and couldn't because I had no service... I attempted to call again (from the hotel @ $.25 a minute) and was connected to Manila and was told how sorry they were and how they understand my flustration and how bad they felt... same answers to my dilemma... same result. I did this same procedure for a total of 5 separate times, getting their Manila operatives telling me how bad they felt, how sorry they were, and their overkill on attempting to being polite to death... After crossing the border, I found metro pcs shed by the trolley. I had them help help. They tore the phone apart, called for assistance, and discovered that their initial representative set my phone for cellular to landlines exclusively... the one lady was very kind and refreshingly helpful, her associate, not so much... besides speaking Spanish under her breath, and looking particularly nasty, I was happy that I got some assistance. My warning to all metro pcs customers, go to the locations and have anything done with your service... their Manila mafia has much to be desired! Good luck... read more

Refused to sell just a SIM card, although Metro PCS customer service line said there would be no reason for them not to. It seemed like they were pushing for me to pay an extra $15 for them to set up my new phone, even though I expressed the desire to save my money and do it myself, as I was told I could do by customer service. Was told to go to either Walmart or another Metro store, just lame. read more

Eric was great. Looked up our usage and reset my bill accordingly. Quick and friendly! Thanks!