When I entered this location, it was packed with people. I had an issue with my phone. It wouldn't charge. After a 20 minute wait, I was cheerfully greeted and immediately helped with my problem. He found the solution to the issue, and I was finished within 10 minutes. Excellent customer service, just as long as you don't mind waiting for assistance. As grateful for the service, I can safely say that I will return to this location if I have further iPhone issues. Highly recommended! read more

Our customer service representative at T-Mobile, Parnia, was phenomenal. From the moment she greeted us, we felt confident our concerns would be handled with professionalism and care. She was attentive, patient, and thorough, ensuring every detail was addressed. Her outstanding service made the experience pleasant and stress-free. I highly recommend PARNIA. She is a tremendous asset to T-Mobile. read more

Worst cell co. Got the free trail on internet. Canceled with in the trail period returned all equipment. They are still billing me . Don't ever do business with T-Mobile read more

So far we had good experiences but a few time my bills weren't accurate so I have to call customer service. They're very accommodating so that's a plus. read more

Pricing is not transparent. Customer service is poor. Employees do not seem educated on the products or process. These comments are giving the benefit of the doubt. One might conclude they are not being honest. read more

Thank you JB! You are Amazing Professional , patient and knowledgeable. Great customer service read more

Matthew was a great associate to work with. Made the process of transferring lines and upgrading phone seamless with answering any questions that arose. Thank you! read more

We switched from Verizon to T-Mobile. Wish had done so years ago. The team at T-Mobile are really amazing. Parnia at the Golden Lantern location has been wonderful. She goes above and beyond to help you. She is respectful, efficient, smart and extremely helpful and will make the process a breeze. Thank you so much Parnia for all your help. You are an asset to the company. read more

Such a great T-Mobile store. Upgraded my line, added a line, got a new phone, and the process was so beyond simple. JP answered every single one of my million questions and was such a nice representative to work with! Also, I wish I knew her name, I believe she is the manager.... But she is awesome. Usually manager's can be grumpy and just want to get things done but this isn't the case for her, AT ALL! She was so kind, helpful, and made our experience that much better! We worked with JP, but she was in the store as well and talking with her was so pleasant! Not everyday you walk into a store with bright smiles and happy people who are ready to get you going on what you need. I will definitely never hesitant to come back here knowing JP works here and is someone that we can count on to help us with our phone needs! Thanks again JP! read more

I went in to get a new phone and transferred my information from my old phone to my new one. It's a family plan and I ended up with my mom's phone number on my phone, and my phone number was gone. I had to go back and have them fix the problem with the SIM car. The next time I tried to use my cellular service it didn't work AGAIN! I had to call customer support and went around in circles for almost an hour. between the support person and MYSELF I found the issue and fixed it myself by asking a lot of questions. they couldn't seem to figure it out from customer support. I found the issue in a random cellular setting I have never had to use. I'm thoroughly disappointed and frustrated that I missed important calls because, I wasn't receiving calls and I couldn't make calls. if I could switch providers I would!!! read more

So persist iPhone issues led us to T-Mobile in Laguna Niguel on Golden Lantern. We are T-Mobile subscribers so we thought what the heck. An employee named JP helped us and did so with friendliness, courtesy, and professionalism. Way to go JP and T-Mobile. read more

Good luck being helped if you are not a brand new customer on day 1. I've only been with T-Mobile for 7 days & honestly they treat you the EXACT same way Verizon does. Nobody in store can help you because all they care about is the new walk-ins who they'll make commission from. Once they discover you need "service" they set you up on the phone to speak with an agent. (Had I wanted to speak to an agent I would have obviously done this already) Unbelievable that the company only incentivizes new sales. Like I said: good luck. I was on the phone with T-Mobile for four hours this morning on hold, being disconnected & transferred. I came to the store assuming an actual in person experience would minimally be professional lol!!! That's what I get for assuming. I get it: it's not the employees fault they receive little to no training from corporate. I'm so curious now of how many pissed off customers they have to deal with all day everyday given these circumstances? Oh well. read more

As many times as I've been to this location, I've never been greeted or acknowledged once when entering the store. It always takes a while. Overall, I'm happy with T-Mobile's services. When I got a new phone and watchs for my kids, it was a pretty good experience once I was actually helped. Since then, 1 of my kids' watchs has had issues, and every time I've gone in person to this location, I'd spend more than an hour. The problem was never fixed. I was offered a warranty replacement, which was just a refurbished watch. The store didn't have the proper charger for the watch, so I was sent home to deal with getting the replacement activated by myself. Interesting how you don't carry a charger for a product that you sell. I was told to come back if I had any issues, but I didn't have another hour to waste. The replacement watch didn't end up working either. Frustrated, I called 611, and they were able to step me through within minutes. Great! Then the watch died and wouldn't turn back on. Went back to this store for help again. I recognized a couple of the people working, but none were interested in helping, so I had to explain the whole lenghty issue again to someone new. Again, an hour later, nothing was fixed. Was offered another warranty replacement (refurbished again). Fast fwd to the 2nd replacement (and 3rd watch) later...I go back in this store because this replacement is still glitchy ‍-_- The lady who helped me was nice, she was newer and I understand, but noone really seemed interested in helping her, or me. My third time telling the ordeal all over again to someone new. The watch wasn't even charging at the store, so still faulty! Hit my hour limit again, so I left a third time with a non working watch. Now, even more frustrated, I waited a few weeks. Finally called 611 again. The lady who helped was extremely nice, patient and understanding! She ordered us a brand new watch....FINALLY! She credited my account for the 3 MONTHS that I was paying for a watch that isn't even working. The first warranty claim, I had to pay $5, no big deal. The second time around, I was told the only way the system will allow them to continue with the claim is to take payment again. I was told it would get credited back, but wasn't. Which is ridiculous given the circumstances. I wasn't charged the warranty fee this 3rd time and was credited the $10 back. Maybe cell stores are set up to just do basic sales these days and that's it. But my takeaway is that if you have an issue, it's pointless and a waste of time to go in person. I definitely wouldn't say anyone was mean or rude, just uninterested. Will I go back when I need a new phone? No. read more

This place is shady. They always seem to have a way to fast talk you. Oh yeah this isn't an upgrade, you won't be charged, you'll actually save money then you get your bill and you're screwed. This is a tech place but it takes 2 employees to synch a watch to a phone. They deactivated my wife's watch for no reason when I got my new watch from apple. They added another watch line which was a means of adding an extra line to my account. When you try to resolve these issues in the store they tell you to call 611 to make changes. Worse part is I was having the manager help me. End of the day they make money on how many new lines:accounts they create. They hose you hoping you won't catch it on your bill. This place is shady AF. read more

Nathan and Nick are the best! They will help you from 0-100. Highly recommended Nathan, Nick Marisol are the best! They will solve any problem and very nice and user friendly ... highly recommend read more

Came in for my love. He's been having issues with his phone. Came in for a phone replacement. We were greeted instantly. Offered water, informed about new services all while waiting for the next associate to help with our return. I had no idea Tmobile has a cable service NOW!! Or that they now have tmobile BANKING!! WOW:-) The staff was attentive, patient, funny and informative. I'm definitely loving magenta:-) read more

T-Mobile - T mobile magenta GLOW!!! - Mobile Phones Near Me - Laguna Niguel, California

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My family and I came in to switch carriers. I was apprehensive but the team at this particular branch were super prepared. Particularly Nick K.was knowledgable, incredibly patient when we needed help, and provided constant reassurance. Additionally, Parnia H. was super sharp, patient, and quickly solved issues- she was a gem. I really appreciate Nick and Parnia for their assistance! read more

I went in last week to update my plan. Sprint was recently bought by T-Mobil. I was kind of dreading the trip as I have had some bad experiences at the Sprint store. Long waits and talking to me to me like I'm a paycheck. When I went in to the Ocean Ranch T-Mobil store it was a welcomed change. More than what I expected. Clean store and friendly staff. I noticed they each have a bit of the T-Mobil pink on, I like that attention to detail. My favorite aspect was Robbie. Their lead sales tech. He knew everything there was to know about each of their products. He even taught me about how to best manage my storage and what to prioritize it. I will go back to Robbie anytime I need an upgrade or have a question with anything tech related. A welcomed change to what I had grown used to at Sprint. read more

I went in with a question about my account and they were super quick to welcome me as well as answer my questions.

Kevin is the man! Had an awesome experience with Kevin setting up my new Iphone. He is extremely knowledgeable, professional, and fast! Ask for kevin! read more

Just had the best experience getting my new iPhone 13. Robert is excellent. He is very knowledgeable and professional. He traded my iPhone 8 in so quickly. I highly recommend Robert. I have honestly never had more professional and efficient service purchasing a new phone. Robert is thumbs up!! read more

Shout out to Robert D. for assisting me with phone issues last week. Good to know there's still people willing to help, keep up the great work! read more

It is not the first time we have been in this t-mobile. Jake is the one who took care of us and he is kind and patient. Thank you for your attention. read more

This T-Mobile store is the equivalent of a shady used car lot. My issues go way back to spring 2019; I came in with a friend to start a joint account, Guillermo "Gizmo" and his manager helped us. We were offered plans and told "new account, new phone number, free phone" so I did just that. Friend ported over his current number to T-Mobile, I started with a new number with an Iphone XR. After all said and done, Gizmo and his manager tell me, "don't worry about seeing a charge of $35 for the XR for the first month, it will correct itself and show as a credit for the following bill cycle and no charge after that. First bill cycle went down like they said, then the following bill there was the $35 charge and how many months/balance I still owed. I call T-Mobile customer support, they say you have to go into the brick and mortar location- do that. Store front, "no, thats handled with CS" Call FROM THE STORE, each rep is saying it's the others problem. I get the district managers number, she never returned my 3 calls with voicemails. I have a transcribed voicemail from a Manager named Brian saying I can have a $600 credit back for the inconvenience/misunderstanding. Has that ever happened? Nope. I called him back, texted him-never a response either. Sent that to corporate as well..... The only resolve after two years of back and forth, finger pointing from both corporate and this location, calls that we never returned , was a $200 bill credit OR the option to trade in my XR for $400 so I can give TMobile an additional $600plus for an upgraded iphone and start that whole cycle again. Basically, I totally feel like a "bait & switch" was pulled on me. I didn't need a phone number, the whole reason I got a new number was to avoid having to pay off an Iphone for 24 months. The Iphone I had at the time was fine and was paid off, I didn't even need a new phone. Why didn't I just return the XR and use my old phone? TMobile required I trade it in. Now that my XR is paid off, I cannot give this company another cent. read more

I am relatively new to the T-Mobile team, and trust me everyone I have been everywhere else! First class all the way down the road. Specifically Kevin, has gone above and beyond on more than one occasion, ( I am not a genius when it comes to these new cell phones) To help me with all my questions and concerns. Extremely patient, and polite. That being said, everyone at my local T-Mobile store, is terrific! We appreciate you read more

Worst retail experience EVER!!!!! Darren, the store manager, was all too happy to take my business in moving 4 lines over from AT&T....then disappeared and turned me over to a brand new employee who tried his absolute best to help - without success. I have spent 3 weeks trying to port 4 numbers over and in the process have made 5 visits to TMobile stores, 2 visits to AT&T stores, 1 tech support call to AT&T, and am now back at TMobile!!! I would recommend Darren and this particular store to no one. Customer service in escalating situations is totally absent - as are managerial skills. read more

Came in with 2 phones that recently had glitches after installing new SIM cards (mailed to us from T-Mobile/Sprint merge). Jake replaced our SIM cards, checked all settings, and made sure both phones were working properly. He was extremely knowledgeable and just fantastic customer service. We will definitely purchase our next phones with Jake!! read more

How rude. Two dismal characters who I assume one is the manager; brushed me off as I waited out front at 9am. Which is posted as their opening time on every website. They open at 10. Too bad the two couldn't have told me. Communication is key. read more

T-Mobile - Mobile Phones Near Me - Laguna Niguel, California

I love T-Mobile!!! Specifically I would like to point out Robert, who looks exactly like Gronkowski, and not to mention Kevin, spectacular service I'm so so sloppy happy they switched I highly recommend!! read more

Kevin was amazing! So kind and patient the entire time. I'll be going back to him for any future needs for sure.

Great service and experience; transferring multiple lines (phones, watches) from AT&T, with new devices arriving at different times. Samantha was a great mobile expert who explained the available plans and promotions very well, and later went above and beyond to help the entire family with transfers on different visits to the store. Cellular service itself has also worked very well so far. Thank you. read more

I called in and said I needed a few days to pay this balance, since due to a mistake on our bill I had to pay supposedly a month on june bill and we were in the month of October.. (if I'm late, why wasn't I disconnected before, then I made arrangements and 3 days before my arrangement my lines were cut off, really) now when I called, customer service said, no mam, you are not late,, you have till November 20, I said, my bill says October and I dont need issues,, this is my business account. He said, your fine mam. Today I went online to pay, I did not want to wait till the 20th like he said, and now I have to pay $171.91. EVERY MONTH ITS SOMETHING NEW, NEW ISSUES, OR THEY CHANGE MY PACKAGE,. I'm tired,, working from home write now the phone is really important and I'm always with issues with your company. I opened up my account with 3 lines and free Netflix, every sometimes they start charging my 3rd line and its supposed to be free. Now with the change they did, again there charging and took off my Netflix account. This is to much, I'm ready to leave your company putting the worst REVIEWS... read more

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Today my husband and I went to the T -Mobile store . My husband wanted a new mobile phone. We had the pleasure of working with Nick . Nick was extremely knowledgeable and professional. We ,both, bought new iPhone 12's. Our experience was great! We received excellent service and are saving a bunch of money. I,highly, recommend going to the T-Mobile store in Dana Point/Laguna Niguel for service. Nick did a super job! read more

Yesterday I waited 20 min in line hoping to get helped I was hoping to make this quick stop purchase a Iphone for Christmas got off work early to come to this specific location just to be turned way and be told they where closing after I had mentioned to them I had been waiting ended up going to another location with better customer service read more

Be careful going to this location. I was lied to and deceived. Went to the store Oct 12th to inquire about the iPhone 13 plan. Spoke to Karina. Decided it was not for me and I left. Karina took it upon herself to upgrade my plan to a more expensive one. I did NOT get a text or an email that my plan had changed. Found out on the 27th who I got an email with the new expensive plan. Spoke to Jill the supervisor on the 28th-I was supposed to get a credit of $30.00 which I still haven't. read more

This is the worst place not at all helpful I went four times every time I had a bad experience they should close the store. Nazo

This store always delivers. I have never experienced too long of a wait and the staff is always helpful. Karina has helped me a number of times and she has always been 5stars when it comes to customer service. On the most recent visit she helped me determine the best solution to a problem I had with 2 other lines on my plan. She is by far the best mobile expert I have interacted with. I don't go to the store too often but when I do I always look for Karina R. read more

I came in for new SIM card for my iPhone, Jose and Chade were so helpful and knowledgeable. It was fast easy and A great store! Super clean, and a lot of attention to sanitation. Thank you guys for the help and ease of helping me. LR read more

SO HAPPY that I switched to T-Mobile!!! The service is so much better than Verizon; in Laguna calls kept dropping on them and there were spots I didn't get service at all. Not with T-Mobile - excellent coverage everywhere so far! Plus Ritchie Rich and store manager Brian are rockstars! Extremely helpful, kind, courteous always great customer service whenever I have a question. ++ The rates are a LOT cheaper than Verizon. I was a loyal customer of theirs for over 20 years and never thought I'd switch. So HAPPY I did! I'm going to recommend T-Mobile to everyone I know. Thanks a million Ritchie Rich and Brian. :) read more

Great pricing and their service has really improved over the last year or so. Also, theirs is the best customer service out of every carrier we have tried. read more