Might of given 2 stars but this left me pretty upset. Dont get me wrong, the folks in there seems…read morenice. However, they failed on a lot of aspects of the sale. failed to give me any type of receipt for what I did that day, failed to tell me stuff like what series watch i bought, just told me that theres a sale for buy one, get one free... failed to tell me what my next monthly payment was going to be, found out it's going to be like $548 which makes absolutely no sense, failed to tell me about this stupid WiFi modem which if you haven't found out already, is trash. They also failed to tell me that I HAVE TO ACTIVATE IT before I can cancel the "trial". Just already felt like there was a drop of the ball there that now has me wasting my time driving up there again for no reason. Also, do better with the recap man. Not everyone has $548 to throw around a month.

We went into the store, trying to upgrade a phone and Gregory went above and beyond staying an hour…read morepast close helping us. Definitely recommend, ask for Gregory He is super helpful and kind Gregory the goat!

Went to get my iPhone 8 refurbished. I was given back an iPhone that can't connect to hotspot. Dirt…read morein the camera. Very poor battery life. Hardly sensitive screen, when charger is plugged in it sits crooked. I'm not pleased with what I got. On top of that I didn't get the device I gave them back. So idk what they put in this phone. When dealing with phone repair guys I usually tell them that I want my used parts back. I didn't do it here. It was my second time refurbishing this phone and I got a better product back when I went to Ez fix center on north belt line road. Hope this helps somebody. Honestly I should've known better.

Sold me a faulty screen that got burn marks within days of installation. They wouldn't cover it…read moreunder warranty and will find any excuse to charge you more money. Go literally anywhere else

TERRIBLE customer service. Wasn't even greeted when I walked in. I was completely ignored the…read moreentire 30 minutes I was in the store waiting to speak to someone about transferring from T-Mobile. I left. Absolutely terrible.

I read the other reviews stating how unfriendly the staff were at this specific store and was…read morehesitant to go. But since the location is so close to home I decided to stop here first. And I'll say I was pleasantly surprised as my expectations were based on the two 1-star reviews. And employee came out and literally opened the door for me. And as soon as I walked in another employee in the back called me over so she could help me out. I was in and out in less than twenty minutes, I could not really ask much more from a Verizon store.

Went in yesterday to get new internet service for our house and oh man I can't say enough good…read morethings about the customer service. Veronica and another young lady (sorry can't remember her name) were amazing. They helped me so much and were very quick and so knowledgeable. Will go back there,even though I live in Decatur because it was such a great experience.

I have never had a bad experience with this location. I came in to find out what I could get if I…read moretraded my phone in with a broken screen and the gentleman there recommended that I have the phone repaired elsewhere so that I could get the full value of my phone. John was absolutely amazing and I really appreciated that little tidbit so I took his advice got my phone fixed and returned only defined that he had left for the day. I made sure that I returned on a day he was working so he could get my business. He was absolutely loved me and helped me set up my new phone got me the best deal for my trade-in and also recommend it a great phone case that has been a huge value to me as I often drop my phone.

Great customer service! Fast, professional, and effective support from Ethan Catlin. Clear…read morecommunication and the issue was resolved quickly. Thank you!

I've been both a customer of On Site as well as recommended them to other businesses. I appreciate…read morehow responsive they've been any time we needed them. I also like the fact that they stay on tope of current technology--like Ai--so i can always bounce questions off the team rather than having to research on my own. If you're going to partner with an MSP, you'll want to take a look at these guys.

dropped my iPhone 14 off for new back glass turned the…read morerepair in 2 hrs. worked like new once returned I've used them several times times never disappoints highly recommend

I've always had a great experience at Yakety Yak. Dan is very helpful and made sure my phone was in…read moreworking order after I bought a phone from Amazon with unexpected screen damage. I will continue to go to Yakety Yak for phone repair needs. Thank you, Dan!

Quick and professional repair! My phone looked better than brand new. If i ever need a repair in…read morethe future, this will be my overall choice!

My iPhone 15 Pro Max worked perfectly but did had a small crack in the screen at the top of the…read morephone. I decided to have Kwik replace the screen with an LED one for a cost of $204.59. That evening the phone begin to freeze up. It still functioned, I received calls and texts but the screen was frozen. The next day I returned to Kwik and they said that they again replaced the LED screen with another one. The problem did not go away. I would need to re-boot the phone at least 1-2 times per hour to use. Apple said that basically, Kwik ruined the phone. I had no choice to buy a new iPhone for $1100.00. Do not use this service for any repair on a phone unless you want one that is totally useless. I feel they totally ripped off a customer not only by charging $200+ for bogus repairs and then ruining a perfectly good, operable phone.

Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.