I have never had a bad experience with this location. I came in to find out what I could get if I…read moretraded my phone in with a broken screen and the gentleman there recommended that I have the phone repaired elsewhere so that I could get the full value of my phone. John was absolutely amazing and I really appreciated that little tidbit so I took his advice got my phone fixed and returned only defined that he had left for the day. I made sure that I returned on a day he was working so he could get my business. He was absolutely loved me and helped me set up my new phone got me the best deal for my trade-in and also recommend it a great phone case that has been a huge value to me as I often drop my phone.

Went in yesterday to get new internet service for our house and oh man I can't say enough good…read morethings about the customer service. Veronica and another young lady (sorry can't remember her name) were amazing. They helped me so much and were very quick and so knowledgeable. Will go back there,even though I live in Decatur because it was such a great experience.

I will not go anywhere else from now on. The man working at this place is life saver! He went above…read moreand beyond to get my friend a phone after she experienced a very stressful situation with trying to upgrade. He was patient, and sympathetic. Genuinely! Thank you for being you, guy that I didn't get his name!

Moe and Sameer, simply were great! Greatest customer service ever! Moe is not only a good…read moremanager, but a great human being! Highly recommended!!

The people who work there are the best! I had a great experience at Geek Hero! Sam helped me out…read moreand he was friendly, knowledgeable, and explained the issue with my phone in simple terms. They fixed it quickly and were honest about pricing--no unnecessary upselling. Fast, reliable, and professional service. Highly recommend 11/10 experience!!!

Definitely recommend them for any type of repairs from phones to computer for a GREAT PRICE!…read moreanything you name it

Might of given 2 stars but this left me pretty upset. Dont get me wrong, the folks in there seems…read morenice. However, they failed on a lot of aspects of the sale. failed to give me any type of receipt for what I did that day, failed to tell me stuff like what series watch i bought, just told me that theres a sale for buy one, get one free... failed to tell me what my next monthly payment was going to be, found out it's going to be like $548 which makes absolutely no sense, failed to tell me about this stupid WiFi modem which if you haven't found out already, is trash. They also failed to tell me that I HAVE TO ACTIVATE IT before I can cancel the "trial". Just already felt like there was a drop of the ball there that now has me wasting my time driving up there again for no reason. Also, do better with the recap man. Not everyone has $548 to throw around a month.

We went into the store, trying to upgrade a phone and Gregory went above and beyond staying an hour…read morepast close helping us. Definitely recommend, ask for Gregory He is super helpful and kind Gregory the goat!

Job was done very quickly and efficiently. We would use them again. Very easy to get to.read more

Called into VLG and asked if they could fix the back of my broken iPhone 14. Once they confirmed…read morethat they had the part for my phone in stock I went in same day and had it fixed in no time. I'm very appreciative of the help and would highly recommend VLG to anyone who's looking for a quality fix. Thank you!

Helped me with my iPad! Something got stuck in the port so I couldn't charge it. No matter what I…read moredid I couldn't remove it. Im an Artist so no iPad means I can't do my job... he fixed it in 1:30 sec tops! Thanks To them they saved me money from having to get the iPad port replaced!

Had a failed screen with intermittent and temperature dependent behavior. Thought I would need a…read morenew phone. Chow replaced the screen and turned it around quickly at a very reasonable price. I'm very pleased. Thank you!

Went to get my iPhone 8 refurbished. I was given back an iPhone that can't connect to hotspot. Dirt…read morein the camera. Very poor battery life. Hardly sensitive screen, when charger is plugged in it sits crooked. I'm not pleased with what I got. On top of that I didn't get the device I gave them back. So idk what they put in this phone. When dealing with phone repair guys I usually tell them that I want my used parts back. I didn't do it here. It was my second time refurbishing this phone and I got a better product back when I went to Ez fix center on north belt line road. Hope this helps somebody. Honestly I should've known better.

Pure scammers. Did not say that they were replacing a piece of my iPhone with an aftermarket piece…read moretherefore it broke very easily. They said I signed to terms and conditions which states that they can use aftermarket product. I have asked for video footage of me signing this (because I never signed or agreed to anything) and they still have not sent me the video. I have called them a few times now with no response.

Great customer service! Fast, professional, and effective support from Ethan Catlin. Clear…read morecommunication and the issue was resolved quickly. Thank you!

I've been both a customer of On Site as well as recommended them to other businesses. I appreciate…read morehow responsive they've been any time we needed them. I also like the fact that they stay on tope of current technology--like Ai--so i can always bounce questions off the team rather than having to research on my own. If you're going to partner with an MSP, you'll want to take a look at these guys.