A recent former Flawless Skin Boutique front desk employee warned via Glassdoor on 3/16/23 that the Flawless Skin Boutique (Medspa Atlanta) proprietor, Cindy, is unprofessional, dishonest and emotionally driven (there's also more to the post, warning the next front desk person). I can understand that now.
As for my experience, I had Botox done on my glabella area in early October 2023, and via text I informed Cindy that I was not happy. I came in for a follow up appt. Suddenly, Cindy's assistant entered the room with her phone to show me their opinion that there was some improvement, yet I believe the assistant was recording, because Cindy started saying that she told me during the Botox visit that it probably wouldn't work and that I would need further services. That was totally not true. During both visits she tried to sell thousands of dollars worth of services, but she did not warn me that the service I chose might not work.
However, my main reason for this review is that I'd like to warn others about all of the sales tactics and gimmick services offered at the front desk, from scanning QR codes to signing up for various discounts, to chance promos, Botox membership clubs, launch parties ($3500 giveaways), app launches, loyalty points, using your phone to join, and more. Of course you must be present to win so you can pay and then you'll get discounts you may never use. In my case, after filling out apps and scans when I arrived, once I was leaving, there was a wheel to spin to get a comp amount toward services. I did spin and it landed on $100 which was the highest amount. The catch is that you have to pay, in person, out of your pocket, then and there, that same amount to get what you "won" in order to get the "Prize." You get continual text messages from the Boutique Babe and thousands of dollars worth of packages, Louis Vuitton bags, a $10K "giveaway" - but the joke is on you!! BEWARE!!!
These tactics have many clauses, and many agencies warn consumers to avoid the bait and switch promos, as they basically mainly benefit the proprietor. Companies can instead just offer limited time specials and leave it at that. Because the Botox I received did not work, and the fact that the Botox caused chalazions on my left eye (verified by two professional doctors, and also obvious on the before and after photos the front desk person took), I recently asked for my $100 gimmick money back (I did not ask for the Botox cost back) as I would not be returning for further treatments. Cindy emailed me a long letter (after I found that her assistant entered my email address incorrectly all that time) that was like a legal note, serving herself and not her customer, refusing to refund my $100, and then she actually asked whether or not I wanted to keep my upcoming appt. I made sure to reply that I would definitely not be returning - no doubt she would have added a cancellation fee if I did not, as opposed to just cancelling it herself.
BUYER BEWARE - there are too many rules, too many "gaming" gimmick type programs, even now on the website. I expect a defensive reply as the owner wants to be right, as opposed to making sure her customers are satisfied. All she had to do was refund my "spin the wheel" deposit. Starting today, I will explore other avenues to spread the word, and involve the BBB to retrieve my funds.
BTW - BOGO's are for "at the time" give and receive, not, oops, you can't receive, but we've got your $.
Other good reviews or not, this should not excuse Cindy's greedy ways. My review is valid and does not get muted in any way by how many stars others gave. But Cindy will hide behind that. Statistics show that people who have bad experiences are less likely to take the time to share it with others. However, I have been a mystery shopper, and I know the importance of making sure that consumers are treated fairly, and especially not scammed! read more
