I was at your location at the NY fair today. I have been shopping for a massage chair and saw you…read morehad a display up. The sales rep I spoke with said he had to do a hard credit check before I could even sit in a chair. There were other people in chairs, who I know did not have a hard credit check done. He was also very rude and said "All of the chairs are $20,000. You cannot afford them." I did have a budget to buy a massage chair this year as I have been saving for one. But, I will be taking my business elsewhere as you have extremely unprofessional employees.

I expected buying a mattress to be a lot more difficult, time-consuming, and overall frustrating…read morethan it was. The store selection was on the smaller side, but Steve was very knowledgeable and quickly helped us find the right mattress for us. Purchase, delivery, and set-up were a breeze. I expected to have to go to multiple locations - I'm really glad we went to Sleep City first!

On August 1, 2022, my husband and I purchased a king size Aireloom mattress from Reese Willgens at…read moreCity Mattress, Eastview Mall, Victor NY. We were shopping, not buying, when we entered the store, having previously visited a few competing stores, a process we found confusing and tedious, as unlike other goods, mattresses are difficult to compare, as each store utilizes a different name for the same mattress, making this kind of a "blind purcha." Reese's sales skills were so good, so "on target," that he made the purchase happen. He first educated us as to the types of mattresses which exist, qualified us as to our unique requirements, then methodically walked us to products which met our needs. When he put together the comfort, quality and pricing right for us, we grabbed the opportunity to end our search, and signed on the dotted line. Having hired customer service representatives over decades, I know a star when I see one. Congratulations to CEO, Marc Schiller on hiring and training such a representative. who hopefully will be recognized and rewarded for his focus, skill and approach.

Great experience from start to finish. Showroom is beautiful. Salesperson Joe was pleasant, asked a…read morefew questions and led us right to the bed we ultimately bought! No pressure, just good information and gave us plenty of time to talk between ourselves. Delivery next day was right on time with clean and helpful delivery people. We've been sleeping on our mattress for three months and I have never slept better. Would recommend to anyone

2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

We got a set and were not happy with it. The exchange process was seamless. Even though it didn't…read moreresult in additional commission for him, our salesman, Mike, spent about 2 hours helping us decide on a new one. Totally happy with the experience.

I had a look through Dunn's furniture a few days ago and it was the most pleasant experience I've…read moreever had at a furniture store. Usually, staff bombard you immediately upon entering which always makes me uncomfortable, and that didnt happen here. Staff were very friendly and were approachable but did not make us feel pressured at all or ask us too many questions, just made sure we knew they were available if needed and that there was a second story. A lot of the couches appeared to be really customizable and they do some price matching. I just didnt find exactly what I was looking for, but that has more to do with me being picky than their selection.

Shopped around quite a bit until we visited Dunn. Salesperson was educated about their product…read morelines and informed us of options without any pressure at all. Was a pleasure to work with Dunn. Furniture arrived in ~ 3 weeks, much sooner than other stores promised. The furniture we purchased is made in the USA and of high quality. Definitely recommend.

Mark has been such a help and patient with our ordering process and changes we had to make. Always…read morecourteous and wants the customer to be happy. I would whole heartedly recommend this branch of Metro Mattress and Mark.

Great service and good advice from Metro Mattress. No pressure sale and very good delivery as…read morepromised in a timely manner. Sometimes a furniture type delivery is a hassle , this was not!

Excellent customer service! Ask for the manager Noel. He went out of his way to make sure we were…read moresatisfied with our purchase. They are a family friendly location and we truly felt like we were in good hands. We highly recommend purchasing from this location.

I had a great experience at the city mattress store in penfield. I was interested in a sleeper sofa…read morethat was quality made, comfortable and space efficient. I found that with the help of an outstanding sales representative Chuck Lamb. Chuck showed us several models but the Luonto sleeper sofa was just what we needed. Product is handmade in Finland. Well built and well worth waiting for. Thanks Chuck for all your help with this purchase!

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

It's been a couple of months since we purchased a sofa, loveseat and king bed…read more The sofas are excellent; they weren't the least expensive we could have purchased but they're extremely comfortable and durable. The king bed we purchased is a "gold bond sacro support mattress Buckingham" - it is, without question, the best mattress we've had. It's the perfect balance between support and plush. It's cushion on the top - providing a great feel of comfort and relief, but just beneath it's firm but giving. Its perfect if you're a side sleeper. The service was exactly what you want - someone knowledgeable and ready to answer all your questions; and friendly - but NOT pushy. Delivery guys also were great. Very pleased. 5 enthusiastic stars. We'll be back!

Had a great experience at Mt. Morris Furniture. This is the third time I have purchased livingroom…read morefurniture with them. Received delivery in two weeks. Very nice people to do business with. Good quality ENGLAND brand.

I love my new club leather chair and recliner from Mt. Morris Furniture. They are exactly what we…read morewere looking to buy. Finally sitting comfortably in my family room. The staff were extremely nice and knowledgeable and made our purchase easy. I highly recommend the store to all who value good service and products from local people.

In the market for a good priced mattress with a 10 year warranty and found exactly what we needed…read more Very friendly staff, knowledgeable and quality product. I would highly recommend checking out this mattress store before you buy anywhere!

Your money goes further at Sleeping Giant! What would only get us a basic model at other mattress…read morestores - got us so much more here! Great selection and service. No pressure shopping.