It was the worst case scenario for every truck owner. Halfway through your payments, something…read moreblew up on the PA Turnpike. Two dealers, the owners forum online, two separate "specialists" all with the same diagnosis. You have to replace the whole system, a five figure job. Of course, the dealers six's their sales team on me immediately. Mike and the team at Burnt Mills, their initial conclusion was similar. But they didn't stop problem solving. This team worked the problem until they found a solution that didn't involve me taking out a second mortgage or trading in an upside down vehicle. I can't thank them enough for their willingness to work through my problem and come up with the right solution. Most professionals, in any line of work, would not go the extra mile like this team. Mike's team seemed to enjoy the process and I couldn't be happier with the result.

They did some work on my old truck, they were great! They…read morewill be my go to service station!

Every time I come in and get service done to my vehicles David & his staff take their time & make…read moresure the job is done correctly!! Fair pricing I would say as well ! High recommend this shop ! - Ron

I had been here before for an oil change and tire rotation on a different car. This past weekend,…read morestopped by on a Saturday afternoon for a TPMS light. I didn't have an appointment but experienced no wait. They attended to my concern right away, looked at the tire that was triggering the light and did a thorough check. They didn't find any nails or leaks. They topped off all 4 tires with air, and also took the time to explain why they think the light came on (weather/temp). They told me to keep an eye on the tire pressure for the next couple weeks and bring it back if the light comes back on and stays on so that they can dismount the tire and do a further inspection. I really appreciated their attention to my concern. I may start coming here for all services.

I use this service center whenever I need my 14 Charger worked on. Reasonably my alternator went…read moreout and caused by battery to die. John was able to get my car in the shop and my battery replaced under warranty at no change. AAAAA+++++ Service every time!

This service station has been here for ages. If you have a problem, they'll do what they can to…read morehelp you out.

My family and I live up the street from this Exxon on Westlake, so we're here all the time: for…read moregas, quick purchases, and the occasional car service. Every single visit has been a positive experience. No matter who's working, we're always greeted with a smile and treated with kindness. It's refreshing to find a place where great customer service is clearly part of the culture. A special shout-out to Wonder Woman, AKA Jackie! We recently needed a tire installed, and she was absolutely phenomenal. She carries herself like someone who truly runs the place. It's obvious that her coworkers respect her, and for good reason: she knows her stuff! No matter what question or unexpected issue came up, Jackie handled it with confidence, professionalism, and a smile. Her bubbly personality, knowledge, and dedication to taking care of customers are a huge part of what makes this Exxon stand out. As long as my family and I live in the area, you've got loyal customers. Thank you for consistently providing such outstanding service! And no matter what, if you call or go in-person, ask for Jackie!

I needed a tire plugged. FIFTY. DOLLARS. They were able to do this -- and it better stay that way!…read moreThey should be ashamed.

I recently started using this Service Center because my wife had always spoken very highly of it,…read moreespecially of her service advisor, Ben Thurston. Before coming here, I used Toyota 355 in Rockville, but after a very disappointing experience there, I decided I would never return and began looking for a dealership that truly values its customers. This was my second visit, and once again Ben Thurston exceeded all expectations. In addition to my scheduled maintenance, I asked him to look into some damage on my wheels that I believed should be covered under my service plan. After reviewing the situation, Toyota initially determined that the repairs would not be covered. While I accepted the decision, I expressed my disappointment that the wheels on a truck I purchased for nearly $90,000 were already showing significant wear after less than two years. Rather than simply delivering the bad news and moving on, Ben took it upon himself to explore every possible option. He contacted multiple wheel contractors, discussed the situation with his management team, and even reached out to Toyota on my behalf. He genuinely cared about finding a solution and never stopped advocating for me throughout the process. In the end, Ben was able to secure approval from Toyota--not just for one wheel, but for the replacement of all four wheels. That outcome was far beyond anything I expected. Customer service like this is rare today. Ben went above and beyond in every sense of the phrase, demonstrating professionalism, persistence, and a true commitment to customer satisfaction. Because of him, I will continue bringing my vehicles here for service and will recommend this dealership to friends and family without hesitation. Thank you, Ben Thurston, for your outstanding service and dedication. You have earned a customer for life.

The power windows stopped operating, so I took my car to Jim Coleman Toyota for new fuses…read more The techs claimed that all of the fuses had been replaced and a diagnostic test was necessary. In total, I paid more than $400 just to have my fuses replaced. What's worse: the next day the headlights were not working. This time I took my Toyota Corolla LE to a trusted mechanic. He showed me that two fuses needed for the headlights relay were missing. He also showed me that simply pressing a button above the window controls would unlock all windows and that I had not needed new fuses at all. This dealership should be cited for poor business practices.

My car is 5 years old, has never been detailed and I have 2 grandchildren. I'm not very good at…read morekeeping it clean. I am so happy with the results. It was easy to make an appointment and easy and fast to drop off and pick. And a very good value.

Been going here FOREVER. Always quality work, honest people, reasonable prices. Kept my old Volvo…read moregoing for over 350,000 miles! We love you guys. Don't have the Volvo anymore, body disappeared to rust but it still ran great. Now I take my Miata and CRV there.

Very quick service and they were very communicative about what was happening and any issues they…read morefound. Very fair price and seemed like honest people. I will definitely be going back in the future

I was having issues with the engine light coming on. I was previously told what the issue was and…read morehad the part that needed to be replaced. Had taken the car to another shop and it was incorrectly installed. I was recommended Pro Autos by a friend who was also having one of the issues I was having. Only downside was that I had to leave the car here for a few days but didn't mind as long as the car was fixed. Mike installed the part at the correct spot, replaced the thermostat and replaced another part that was worn out. I have a Honda civic 2013. Haven't had no issues with the engine light since. Mike is very knowledgeable, understanding and compassionate about his work. Highly recommend Mike and his team!

This Gas Station is amazing. The owner is always present and everyone that works. Here is…read moreabsolutely amazing. I highly recommend it.

Very good customer service. I worked with the owner Chris and a few of the staff members in and…read morethey were able to resolve my questions and give great service. They went above and beyond with my car issue and showed car, timeliness and politeness which is always appreciated in this space. I'm going to go back just for them. Highly recommend if you are looking for car service.