I've come in twice now, and I have to say the sense of calm and the customer service is way beyond…read morewhat I've witnessed and received at any other auto store. The store is clean and bright, and the staff has offered their assistance if wanted.

As far as auto parts stores go they seem to be knowledgeable about their products. Prices seem…read morestandard with everyone else. There's a warehouse here in Minneapolis so when they didn't have a part in stock I needed and had to order it, I was able to pick it up the next day from the store.

On 09/18/2019 I put money down on a topper with Leroys. I was told it was new and in production…read morewith delivery on Dec. 11. They put an access cover on my truck as a loaner until the topper was ready. At the end of December I kept calling to check on the status. Vince never had answers for me or would not call me back. In January of 2020 I requested to cancel it and have my 1,500 deposit back. It took over 3 weeks of calling And telling them I would have to take them to court to finally get part of my money back. They made me pay for the access cover that I did not want ($500). I found them to not be honest and difficult to work with.

Called them to ask about a part needed; was very specific. They said they had them in stock…read more Drove there and they didn't have it.

They are very patient and polite, open 7 days a week during the warm months, reasonably priced, and…read moreeffective in their repairs. They are honest and give reliable quotes upfront. I highly recommend them.

Staff went out of their way to help with a minor issue. Sent me on my way with helpful hints and…read moreadvise. Quality products and straightforward answers.

The three gentlemen at the counter this afternoon (5/19/21 at approx 6pm) were incredibly helpful…read more They leant me their tool kit to replace my truck battery that kicked the bucket in the pouring rain while I was at work were very friendly and again, very helpful. They definitely helped alleviate a stressful, disappointing end of the work day for me. Thanks guys!

I wanted to share our experience. Our suv had service here, the wheel fell of mid driving awhile…read morelater. Being told possible over tork or cross thread. Initially told they couldn't do anything about it. Then finally got them to put in an insurance claim. Now I'm being ghosted by pep boys claims department. It's been two weeks since inspection and claim being reviewed by mgmt, no word yet. SUV has been sitting for over a month and a half and no one seems to care enough to respond or give an eta even after considerable efforts on my part to try and get an idea of next steps or how long it takes.

As someone with prior customer service experience I am always extremely patient with anyone in a…read morecustomer facing position. Still, Pep Boys has a special way of getting under my skin which is such a bummer! Because this shop is huge and close to where I live it comes to mind first when I need air in my tires, car inspections, or other quick service that can't wait. What I can't understand is why I keep going back when the service is so disappointing. The other day we were planning on going for a drive and realized my boyfriend needed an oil change. We didn't want to drive a ton before changing the oil so we stopped into Pep Boys to see if they could help. We spent 5 minutes standing in front of the guy behind the service desk staring at him before he acknowledged us. Then, once he started helping us he didn't seem to know what he was talking about and suggested the wrong type of oil. Finally, in the middle of talking to us he took a phone call. Needless to say we walked out and won't be returning. I gave two stars because they did put air in my tires and get my Lyft inspection done quickly on a separate occasion. I just can't get over how I always feel like an inconvenience as a customer even when I don't need anything that requires much work on their end. I really hope that eventually Pep Boys becomes a place people feel comfortable and welcome walking into.