On 09/18/2019 I put money down on a topper with Leroys. I was told it was new and in production…read morewith delivery on Dec. 11. They put an access cover on my truck as a loaner until the topper was ready. At the end of December I kept calling to check on the status. Vince never had answers for me or would not call me back. In January of 2020 I requested to cancel it and have my 1,500 deposit back. It took over 3 weeks of calling And telling them I would have to take them to court to finally get part of my money back. They made me pay for the access cover that I did not want ($500). I found them to not be honest and difficult to work with.

Called them to ask about a part needed; was very specific. They said they had them in stock…read more Drove there and they didn't have it.

I ordered an oil pan and gasket for my 2001 Ram 1500 online and Arcade store said they had the…read moreparts on hand. I made the trek from RF Wisconsin to their store just to be disappointed! They had the oil pan, but not the gasket now anybody that works on vehicles know that you can't really do anything without a gasket because stuff will leak everywhere but anyways to make a long story short, they sent me up to Blaine because they said they had three on hand of the gaskets. So another 20 minutes drive time to Blaine. I get up there get the part bring it home open the box and the damn thing is used and abused and broken so all that messing around got me nowhere so I decided to go with O'Reilly auto parts in my town and they gave me brand new parts. My honest opinion of Autozone is that they hire stoners and they are always screwing something up! I would say change the name to AutoStoned!!

Had a check engine light come on with my Ford Edge. Dealer said possible 'catastrophic failure' and…read moreto have car towed in. Stopped in at Autozone and had them read check engine light. Misfires, and tech there said it is most likely just spark plugs. Said that changing them is a nightmare. Left codes on vehicle for dealership to read. NO CHARGE for the help and peace of mind! Polite service with a smile; and not treated like an idiot. KUDOS to the staff!!

Bill helped make my experience here great. He was really helpful and put my windshield wipers on…read morethat I bought. He also realized they were out of sync and took time to adjust the bolts in the wipers to align them and then also gave me tips on what to do if they go out of alignment again! Really amazing customer service here and I will definitely be coming back here for my auto part needs!

Please do NOT answer your phone when you have a line of customers in the store. This is just basic…read morecustomer service.

Jeep service…read more Started with drop off on Friday, August 1st 8:00. A rental was reserved & assigned to me because advisor stated Monday would be the earliest completion. Text message received Friday afternoon at 2:13 pm stating that our jeep was dispatched to a technician. More on this later but I considered a positive & that we would at least have a diagnosis. No further updates though I did reach out at 4:51 pm hoping for new information, no response. Monday August 4th came & no over the phone updates and only text messages after I reached out. 1:16 pm Message was "Andrew, wanted to check in and let you know that we're still looking into what exactly is going on with the vehicle. I am hoping for an answer by later today but worst scenario it could be tomorrow! --Jared Harvey Coon Rapids CJDR" Tuesday August 5th 8:04 am - finally received the diagnosis and the technician was working our Jeep. All via text message & asking for my approval via an electronic form. The technician's diagnosis video was helpful but I would have preferred speaking to someone to understand the repair cost breakdown etc. Later with No updates I reached out for any new information. The advisor stated that they needed to obtain parts( rear shocks ) from another dealer but were striving to have done on Tuesday 3 days into a fairly basic diagnosis & repair. All through experience I was the one reaching out for updates. Tuesday afternoon asked for an update stating I could not afford another day of rental fee. Advisor stated he would not charge for the additional time. Wednesday morning was the target for completion. Wednesday noon reached out for the 4th day update - no text or call back and so I called at noon and left a message. 1:13 pm - Received a message that the dealership was having internet issues but he would keep me posted. Again another day with all communication by text, no follow up personal phone communication apologizing for the inconvenience & unusually long repair time. At 2:33 I texted that I was coming to the dealership to wait until the Jeep was done as we had a concert to attend. I had other errands to attend too so I was not going yet. Important things like picking up prescriptions & picking up my wife for a concert. 4:01 pm received an automated message stating - "Final bill came to $1503.77 out the door. --Jared Harvey Coon Rapids CJDR" Additional information- This cost does include $100 for a Jeep Renegade rental. So a pretty expensive diagnostic cost of $260 plus and the parts & labor to replace 2 shocks. 4:15 received a text that Jeep was done- "Hi Andrew your vehicle services are complete. You may use the attached links to review and pay your invoice online (link to view) Thank You again for choosing Coon Rapids Chrysler Jeep Ram Dodge as your service provider - Jared Coon Rapids CJDR" Upon picking up I asked about what does dispatched to a technician mean..? Advisor on duty stated it meant that a technician was assigned to my jeep and was to perform the diagnostics. Overall a stressful situation that has me believing I need to switch vehicle brands where I can receive personal & effective & efficient service. Sad to say, I have started to search for a new vehicle and not a Jeep as other Jeep dealerships rated no better than this one. If I could give a negative point I would.

They fucked my car up so bad that my heat is broken now. 21k miles and 60k down the drain. Just got…read moreit back after nearly a month at the dealership because they kept fucking it up trying to fix the air con only to find out they broke the heat. Oh and my warrenty ends next month so thats convenient. This dealership is lazy and poorly run. Do not buy from this dealership. In fact, do not buy a Jeep. It will be in the shop non stop because they cant figure out how to make a decent vehicle.

Terrible Customer Service! don't waste your time! They don't respond to phone calls or emails. I…read moredidn't know they sold Chinese junk! Buy American!

Terrible communication, nothing in stock. Ordered and paid for product weeks ago, no calls to let…read moreme know why it was taking so long. When I stop in, still can't give me an answer. When the product came in it was missing parts and I'm told it's out of their hands, corporate issue. Sales staff either didn't know what to say or were rude and blame shifting to the supplier. No known resolution time at this point. Buyer Beware!

To be clear what I mean about being single is that I know little about fixing or maintaining…read morevehicles by myself. I did get an oil change 2 months later from Subaru and they said my battery needs to be replaced. I will update soon..

We recommend Interstate Batteries. We've had nothing but good experiences there. Throughout the…read moreyears, we've needed batteries for our various vehicles. They diagnose the problem and replace the battery right then and there. The other day, our battery was dead. We jumped the car but it would die again so we ran it over to IB. They told us there was a bad cell in the battery, they hooked up a battery so we didn't lose our settings, they replaced the battery and disposed the old one. We were home in under an hour.

This location has everything you need and more. The staff is very knowledgeable and friendly. If…read moreyou need some auto parts then you should start here

Laziest unhelpful people. Needed a hydraulic line and the guy was just standing behind the counter…read moreand was upset cause I asked for help. I went to O'rielys and they made three of them.