I do not get this AT ALL. AJS Wildlife Solutions contacted me the next day after I called…read morerequesting help and I made an appointment for later in the week, which was perfect! They did their inspection, discussed the options and potential solutions, and emailed me everything later that day. It was going to be an expensive fix to patch a hole where squirrels, and potentially bats, had gotten in but I called to ask when I could schedule the work. I have never gotten a response.

AJS Wildlife Solutions will charge you coming and going. You pay $200 for the inspection. (The…read moreman who came to my house was thorough and knowledgeable. I can't complain about that!) Then they charge you for each time they come back to check the traps. I had 2 other companies come by to inspect/ bid. Neither of them charged for inspection or checking traps.

I'm on the 'every 2 months' program for $99 a visit. It's the same guy (Matt) that comes every…read moretime, who I really like. He texts me when he's on his way. We've caught a couple brown recluse and had minimal mice activity in the bait stations. Granted, I didn't have a problem, per se, but prevention is key. Setting it.up after buying the house was a bit annoying. The previous owners had been using Rottler regularly and I set it up right after move in. They wanted me to do the new $350 service even though the house had been in the program for years, with no pest problems. After some back and forth, a higher up agreed to just start the program again. They accommodate when I need to change my appointment and are generally pretty nice. This stuff.is so $$$ for the 15 minutes someone spends in your house but I also DREAD having another mice problem or worse yet, brown recluse.

I am really close to cancelling services. I have had a mouse for months and constantly cleaning up…read morethe mess, ruined food and so much more. I have expressed this over and over again yet Rottler can not seem to get it under control. I do not understand. I called today asking for them to come have my house cleaned at this point. I have explained there is still a mouse after all their attempts I do not understand. I had one technician transfer to another service area and never schedule a follow up so my home was not being serviced until I called asking what was going on. Another refused to go indoors but still wanted to say he serviced my home. So again had to call and the manager had to advise technician that they should come indoors when they are there to service. Just problem after problem. I am trying to be patient I am so frustrated. I am beyond frustrated. I am hoping they will come clean up and find a resolution. At this point I have no trust.

Friendly, fast response, and great pricing. They were able to do a service the very next day. Will…read moredefinitely reach out to this company again in the future!

I have used them in the past with no real issues except that it is always a little clunky for…read morescheduling - At least that's how it had been for me. I always received an email to schedule, but I didn't always notice that it was from them because there was no business name displayed. After some time, I called to get the service scheduled again. I took the day off work so I could be here on the scheduled day, and they showed up in the window that was promised. Their service vehicle was a mess on the outside, with paint peeling all over the front etc. It's just something worth mentioning because it makes them look a little less professional. I went over the grounds to describe the issues that I am having. I really needed to get things taken care of and was happy that they were here to perform the spraying. They were here for about 30 min. or less before I was told that they would have to come back some other time since their sprayer was not working. That was disappointing since I needed service sooner rather than later. Great, now I have to get back on a schedule and back in line and wait. I have no idea what was treated before the sprayer broke, or if anything was treated at all. This kind of information would have been nice. I received a VM from the office to reschedule - No apologies for the inconvenience of my taking off work for this appointment or anything. Just a "call us back to reschedule" type of thing. The last thing I need is to take off work again with the potential of the job not being able to be completed. I am going to go with another local provider and hope for the best.

I would highly recommend 2 Nice Guys Pest Control. When I called into the office they were…read moreextremely helpful and quick to get someone to my house. We had a mole that was destroying our yard and other companies wanted to send someone out to inspect prior to treating. My yard would have been a complete disaster by the . 2 Nice Guys came the next morning and took care of it immediately.

Casey was very professional and would definitely use their services again. Very quick response!read more

Very responsive, quality pest control service. Use them for roach treatment and they did a great…read morejob, twice. Good value with reasonable pricing. Support a locally owned independent exterminator and this is a good one. Recommend them highly.

I've used Imel's a couple of times. I have Always had a good experience. Good customer service,…read moregood on site experience and no bug problems after the spray.

Today April 11th, 2025 I received a work order claiming the representative came and sprayed at…read more10:30 am CST and they charged me over $100. I looked at the camera and no one showed up. I called the customer service and they mentioned that they cannot provide any assistance and only the service department can assist. They put me on hold and no one was at the service department to help. They let me know someone will call me. Please stay far away from Critter Control!! They will bill you and don't show up!!

Never even scheduled an inspection. Every time they call me, they hang up as soon as I start to…read morespeak. Reading the other reviews here, at least it seems I've dodged a major bullet

Service technicians were two hours late for our initial appointment. They were also unprepared and…read morecouldn't finish the job. They came back out (late again) and still didn't properly finish the job. They were supposed to do exclusion work to keep pests out, but they left gaps larger than 1/4" left untreated! I would not rely on Orkin to do any proper exclusion work in the future. Not surprising since it's just another opportunity for them to charge for extermination services. They've also refused to provide a customer copy of the service contract that was signed, which is extremely shady.

I'm a manager of a large organization and switched from a different company to Orkin about 2 years…read moreago. I get billed on a monthly basis and have had issues with their billing since the beginning but the last issue is they incorrectly double billed for service rendered. First they incorrectly identified the service address as our main building instead of our auxiliary building and they billed me for the annual cost instead of the semi-annual cost. I have called them 3 times so far to correct both issues with no resolve. The customer service personnel can't do anything without Mike Cook personally taking care of it and he is never in the office to do his job. I can not recommend this company and suggest finding someone else. I'll be looking for another company even to the extent of going back to the previous one.

Steve Millet is an excellent technician and he is responsive and attentive to our home/yard pest…read moreneeds. He has controlled the mole invasion and keeps our home pest-free. Great value!!!! Would highly recommend!!

In the Spring of 2017 we had a bug problem. We called Rottler and got it under control and we have…read morebeen having them come out to spray every two months for over 3 years now. Dan is our technician and he's super nice. The people who answer the phone have the worst customer service skills I've ever experienced. In Spring of 2020 our every 2 months got out of whack because of the Covid-19 shutdown. In April we just had the outside sprayed and didn't want anyone inside the house so they did the inside portion in May. In June we were scheduled again and I had to call and explain that it was just serviced in May, blah, blah, blah. We needed service in early July and not June. They wanted to come again August 1st and I had to explain again they were here in early July and it hadn't been 8 weeks and we need it September 1st. No that's not OK you'll be violating your contract. The best I can do for you is August 31st. OK fine with me that's close enough. I can't be the only person who this has happened to because of the pandemic. Don't treat me like a leper. I am, in fact, spending money with you. Fast forward to the first week of September. We made a household decision that we didn't need our house sprayed every two months and we would be fine with every three months. We called the office and were met with more attitude. No we can't do that. So let me get this straight? I want to pay you to spray my house 4 times a year and you are going to tell me no, you can't do that because we are going from 6 times a year to 4 times a year? Yes, that's correct. Ok, we're going to have to completely cancel the service then. OK. I can't believe a company would employ people to turn away business in this manner...