Honestly, the sad part is originally I would have given this place a better review. But with the circumstances as they are, I'm fairly upset with the apartment complex currently and if I had known two years ago this would have been where I was at, I probably would have gone with a different complex. First and foremost, if you intend on having any unexpected life changes I would suggest a different complex. MetroMark makes you sign a 90 (NINETY) Day Lease Break agreement, and I fairly certain when you are breaking a lease you generally do not know THREE months ahead of time that you are breaking this lease. In my case it is that I was offered a job on the west coast. Secondly, they also do not allow subletting. So even if you find a suitable person to take over your lease, they won't allow it. You also are not allowed to add a roommate until your lease is over - so couples looking to potentially move in together please be aware of this. Lastly, they will not work with you on the renewal amounts. This renewal cycle they wanted to raise my rent $450 - and while the potential new renter I had in line was willing to sign the renewal if they met him halfway, I was told that the amounts were as they stand. Yes, it is a pet friendly community, but most people don't pick up after their dogs (I am a dog owner and while I appreciate the available dog bags people rarely use them). The only reason this is a two star and not a one star because I am frankly very angry they are not willing to work with their residents when it comes to life changing events, is the cleaning staff is very kind and do their best to keep the building clean. Do with this review what you will, but please make sure you take a look at your leases before you sign them - especially since this place has shown they're just in it for the money grab. Ask for a lease example for any place you apply to and make sure the terms fit what you are looking for, because frankly if the last three years have taught us anything, you never know what life throws you and I suggest finding a more sympathetic apartment complex. read more

I lived in the MetroMark apartments for three years (6/18-6/21) and overall had a very positive experience. I ended up having to find a place in Boston from afar (and then move sight unseen) and was able to easily browse open apartments on their website and then work with a staff person to get photos of the place I'd eventually live in and secure a lease. Moving in was super easy--I think I just paid a $250 deposit apart from first month's rent--as was moving out. I leased a one bedroom apartment while I lived here and it was clean and spacious. The bedroom was big (several feet to each wall on every side of a queen bed) and there was a walk in closet that had room for not only my dresser, but also storage space for plenty of boxes--lots of cabinet space in the kitchen and a coat closet in the main room, too. All of the appliances were new and nice and I only once had an appliance issue (an electrical problem with the dishwasher, which the staff fixed right away). I'd also never had a washer and dryer in an apartment before, so that felt like a luxury. All of the appliances were energy- and water-efficient, too, which was great. I lived on the sixth floor of my building on the side facing Washington Street and the bus depot. I never especially had street noise issues and only once had a noise problem with a neighbor. I also lived next to the elevator and never heard it. I will say that even facing mostly away from the train tracks, I heard (and felt) the trains constantly. It didn't especially bother me since I already slept with ear plugs in and my bedroom was carpeted, but I can see how it would be an annoyance for some. I always found the MetroMark staff to be polite, helpful and responsive (I most recently most often was in touch with Jaz in the office and Joel at the desk--both great people!). The one time I needed after hours maintenance help (small issue with my AC during the summer), Joel was super helpful. I did also think that the building management did an excellent job trying to keep residents safe and informed during the pandemic. I never really used the common spaces at the buildings, though they looked nice. I did find it a little odd that the TV lounges didn't have cable service, though the computer/study area did have good wifi and a printer. The one thing that I did use a bit was the gym--nice weights, treadmills and bikes, but it felt small sometimes for how many people were using it (especially at night). I never had a car in Boston and it was nice that the building had several Zip Cars in the parking lot, though I eventually preferred using the Enterprise rental location down Washington Street for longer trips. The location of the building and the neighborhood were both outstanding. I worked downtown and my commute door to door via the orange line was about 35-40 minutes. Jamaica Plain is a great neighborhood and having the expansive green spaces of the arboretum, Franklin Park and the Southwest Corridor so close was fantastic. South and Centre streets in JP are great little main streets with lots of good restaurants and bars and independent shops. One thing that I didn't love about my lease terms (though the language was very clear) was that the month to month option was extremely expensive. That said, I renewed my lease twice and my rent did not go up one dollar in three years, which was amazing to me. read more

Don't rent here for all the following reasons. 1. set up cameras in my apartment and caught the maintenance staff, management and neighbors in my apartment over four dozen times. The cameras run 24/7 and have been running for the past ten months. Beyond shocked, left feeling very violated and obviously angry. Not only were all my belongings touched, everything was opened. I can't explain the reasons why as it seems like some sort of a sick joke. Not only was my apartment repeatedly unlawfully entered into, my belongings were purposely damaged. The unlawful entries happened within days of me moving in and after alerting management and the management's corporate office, at present nothing has been done and it hasn't stopped. When I moved in the apartment was dirty, the carpet needed to be replaced and the floors were not cleaned and this is in the middle of a pandemic before restrictions. If you can't clean an apartment then you shouldn't be marketing it! Forget about filling out the condition statements, nothing was done. The wires to the door bell was cut, so I have been here without a doorbell. The washer/dryer are useless, they don't clean or dry. You have to run them several times sometimes three times to get a small load done. Harassing neighbors, if the management is crummy then you can bet the renters will be. Dogs jumping on you, licking your feet and this continues after you repeatedly tell them you have an allergy. Constant loud noise coming from the toilet, there attempt to fix it resulted in a hole in my wall that's still there and the noise keeps humming. Manager spends all his time talking about fixing your issues. Hey they practically lived in my apartment with their unlawful entries you think they would have fixed something. Dog waste all over the garage. Last week maintenance made the first attempt to wash it away, yup as I was walking to my car, he washed the dog poop water near me. I guess he has a video problem. I will be returning to update this review with the pictures and videos but right now I have to wait until these individuals can bark in court their case. Nothing like high tech cameras and people who think your bluffing. Did I mention after I complained about these unlawful entries they wanted to get ride of me so they lied about the application process. I had to lawyer up to get out of the lease, you think what I have on them they would build me a house! There were many more issues, too many to even want to remember and too dumb to even acknowledge, like the time the master key was used to turn the temp up in the fridge so all my food would freeze. I can't wait to see them laughing in court. On the serious side, forget about the other stuff, the fact that my apartment was unlawfully entered to damage my property should blow your mind. Landlord/Tenant and Fair Housing will get a copy of the videos, not the cops two blocks away, its all about the relationship, whose protecting who? I have the goods to take down an entire management company. The dumbest part is that I repeatedly told them my apartment was decked out in high tech cameras. The funny side is these cameras some were right in front of their faces lol! Don't rent here, too shady. read more

Recently moved in a finding a lot of problems here and there...1. Toilet was leaking (they fixed it...but being a new place shouldn't they have tested it since it's a new toilet?) 2. Washing machine not working and the closet smells like stagnant water 3. Contractors performed poor work....in the kitchen cupboards and the bathroom (see pictures) I will review the building again in the future...but right now it's not looking so good...on another note...pricing is pretty good read more

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I have lived in this complex for 3.5 years. The first 2.5 were okay. I experienced some of the same issues noted by other commenters below, but everything was basically okay. Then this new management group started. Aggressive emails and behavior from the staff have become a norm. Everyone I know has moved on from this place and I am literally counting the days until I am no longer legally obligated to pay them another dime. Additionally the units are in a constant state of disrepair. There are several places above the header entrances that are showing signs of collapse in the exterior drywall. Repair requests are handled at the leisure of the organization. I had a persistent leak that coming from my ceiling that was just painted over as a solution to repair the problem. Unsurprisingly, the problem reoccured and the maintenance specialist cut a hole in my ceiling, which remained for several weeks (pictured below L-R-the second leak from the first faulty repair; the hole that was left in my ceiling for almost a month; an example of the water that ran into my floor from the hole each day ). I pay $2600 a month for such amenities. Also, please beware if looking at this place, consider the endurance it takes to do multiple midnight fire drills each year (almost bi-monthly) due to their faulty smoke detection system. We have to evacuate the facility and stand outside for two hours because someone had the tenacity to use their oven. The appliances here are bottom of the barrel. The oven hood don't capture smoke, the sensitive smoke detectors go off leading everyone to get some fresh air. The dryers take multiple cycles to finish a load, etc. Also, the elevator in my building is mainly for decoration. It goes down almost bi-monthly as well. I guess the straw that broke the back for me is when I was ticketed for parking over two hours in the same place I have parked for over 3 years. When I moved in I was told by the facility management they had the discretion to enforce their two hour parking rule and that they would not until they get people moved into their perennially empty retail spaces. Out of the blue on morning in September, every car on the street in front of the building had a ticket for two hour parking. There is a Yoga studio that has been opened in one of their retail spaces. Instead of giving us a notice about the parking these jerks just turned Boston PD on us. When I confronted the office staff I was told that I should have already had a pass for their $200 a month garage parking. The person at the front scolded me for having car and not buying a pass. I was told I had to buy a pass for the garage if I want to park there between the hours of 8-5. So I begrudgingly got a pass. This month I go to pay my new bill and see that I am being charged for two parking passes. I confronted the management about this issue and was informed they forgot to bill last month so they did me the favor of adding an additional $200 dollars onto my already $2600 a month invoice. Today I will pay them $2800 for an apartment they are list for $600 less a month with 2 free months included. Beware they bait you with an okay price and then try to charge an additional 5000 a year increased monthly rent. They recently tried to raise the rent on my neighbor to $3000 a month ($800 increase) during the middle of pandemic. Smartly my neighbors are leaving. Having been laid off from Covid for a few months getting started back getting on my feet has been difficult. I have at least had the comfort of threatening emails and inhospitable property management to help me through this. This management has exasperated tenants with their cruel policies during this pandemic. I expect my move out to be the absolute most painful process I will have endured with a property management group. I have already heard horror stories from my friends (and former neighbors). Avoid this complex like the plague. Concoran Management has made it a practice to staff this place with dishonest grifters who are chomping at the bit to treat you inhospitably. read more

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DO NOT MOVE HERE! Where do I begin? This is by far the worst apartment I have lived at. There are so many issues. First of all, no one in the leasing office ever answers the phones so if you need help or have questions, it is impossible to get ahold of someone. Another major issue has been that my dishwasher will not turn on. I send a maintenance request almost every single day and they come to "fix" it, but then it still doesn't work (it will run 1 cycle and then the power shuts off again). Recently, my heat and hot water both have not been working and I've already had to ask maintenance to come a few times for this, but the issue is not fixed. These apartments are SO EXPENSIVE and you do not get what you pay for. They are so poorly run. I have also had a ton of issues with bugs coming into the apartment through the patio door. I've complained about this but nothing was done. There is also no sound proofing and when the people above me walk, it sounds like they are stomping really loudly. So so many issues with this apartment. I highly recommend you not waste your money and move to a different apartment complex. read more

Honestly not even sure where to begin. Buckle up, babes, because this is about to be a verbose review BUT I'm prepared to give you the deets. I've lived here since March 2018. This community is on its 3rd property manager. Most of the issues with this building wouldn't be such an annoyance if it weren't for the $$$ we are spending. Our rent was raised $200/month the last lease cycle AND that was with signing the longest lease possible and thus the cheapest. The basics: we currently (as of 2/20) pay ~$2900 for a 2 bed 2 bath with "den" (i.e. basically a small windowless room with the w/d, a closet, and some space for storage-- guess you could turn it into a small office if you wanted.) About 1200 sq ft of space with Ikea quality finishes: floors easily scuff, toilet is forever leaking, drywall is cracking, etc. Utilities are not included and you can expect to pay gas, electric, water/sewer, and internet. The good: -The overall ~aesthetic~ is quite nice and makes me feel v fancy -Once you get past the high rent, the move in costs are low. I believe we paid a $500 deposit, application fees, and the first month's rent. -Our unit faces southwest corridor park. This is probably my favorite aspect to this apartment because it's a gorgeous view especially from our living room which has a sliding glass door and a big window. -Random nice things: the kitchen has plenty of counterspace, the master's walk in closet which is spacious, the master bathroom shower is huge, central air is the best, and W/D in unit is a gamechanger. -The daytime concierge worker. He is so nice and always remembers if I have a package that's been intercepted to the mail room due to the package concierge being full. This man needs a raise because honestly he's the best employee here. -Super duper close to the T. Very convenient. Takes about 30min to get downtown and you have access to basically every form of MBTA that your little heart desires. The meh: -Dog wash station: we don't use that with our small dogs but seems like a nice idea if you have a big dog. -The "music recording studio" I just-- why? For podcasts? Up-and-coming Berklee students? Please explain. -Dog "park" in the back of the building that has no lighting for when it's dark. Not really sure who made the lighting choice or lack thereof but it makes it creepy af at night so we avoid that area. -Noise between units travels.. weirdly. Like you think your downstairs neighbors are your upstairs neighbors kind of noise travel. Or the dog down the hall sounds like it's somewhere else. It's just a bit strange. For a noise breakdown see below. -The intercom. You can buzz people into the building manually if you're in the apartment, but you can't do so remotely via an app or the like. -Common areas. Clean most of the time and the lobby smells like Pottery Barn. Lots of common areas to choose from including several roof decks. I don't really use this but nice to have I guess. The bad: -The noise which deserves to be divided into sections: outside noise vs. inside noise. -Outside noise: the building is very close to the train tracks. Expect to hear the orange line/commuter rail/amtrak train going by. Enjoying one of the roof decks facing the train tracks or your window open on a summer's day can be.. less than tranquil. I imagine this can be quite disruptive if someone is not use to loud noise (I grew up near an air field so it doesn't bother me.) Can't speak to the MBTA bus depot which is on the other side of the building on Washington St. -Inside noise: We have had an ongoing issue for a month with a child downstairs screaming bloody murder every night randomly and the parents that seem to be ignoring said child (how they are able to is beyond me.) Management doesn't really seem to care all that much that our sleep is being heavily disrupted. And staff doesn't seem to really care all that much? Although the new girl is v nice and seems to be trying her best as opposed to the other one who is generally fairly rude. Like I said above, this wouldn't really be such an issue if we weren't paying beaucoup bucks. The parents have also occasionally yelled at said child. Better soundproofing would have been clutch but like I said, Ikea quality. -Parking is $200/month. Period. No included spots. Honestly expected because Boston but rude nonetheless. -The package situation. The building has a "package concierge" AKA package lockers that are forever full. So your packages get intercepted and put in a back mail room. Thankfully the daytime package concierge guy is stellar but God help you if he ever leaves. -Several thousand dollars to break the lease. No subletting allowed. -Forest Hills is a bit of a food desert.. kind of. There are a few bodegas nearby and a small, locally owned grocery store maybe 15min walk from here. Bigger, chain stores aren't convenient to this location. I'm probably forgetting things but that's the gist. Kudos to you if you actually read this far! read more

My wife and I recently moved to JP from Los Angeles, and we couldn't have been luckier to find MetroMark. We can't say enough good things, but here are our top three: #1 - The Staff The staff is amazing. They are friendly, professional, and accommodating. They care about their residents, and work hard to make MetroMark feel like a community. From organizing events to getting to know resident's names, the staff truly makes MetroMark a place we can call home. #2 - The Location Being walking distance from the Forest Hills Station is incredibly convenient. There are also plenty of things to do near by; the arboretum, good restaurants, and all that Centre Street has to offer. JP is a great little community (especially if you have kids). The only thing that has been a bit challenging is that there aren't really any grocery stores within walking distance. There's a Co-Op, which we love to support, but it's expensive and has a limited selection, so we have to venture further, or get groceries delivered much of the time. If you have a car, obviously this is less of an issue. #3 - The Facilities We love the modern facilities. I breathe a sigh of relief every time I walk into our lobby. The buildings are clean and well-maintained. Open floor plans, central air conditioning, dishwasher, in-unit washer/dryer, dog friendly facilities (there's a dog washing station in the building!), gym and comfortable communal spaces make living here easy and relaxing. Having just had a baby and being new to Boston (and snow), we've found MetroMark to be just what we needed to not only survive, but thrive. read more

Lived there for 2 years. Bike got stolen out of "secured/locked" bike garage. Nice apartments and complex. Continued to raise rent every year so be prepared financially for that. This year they raised my rent 200$ more per MONTH and only if I signed a 15 month lease. 12 month lease would have been 300$ extra/month. Little ridiculous when rent was already at the high end of our budget. read more

Obviously there is more to living somewhere than just the building, neighborhood or surrounding businesses or restaurants....which is why I begin this review by talking about the staff at MetroMark. The staff in the leasing center are excellent. They are very professional, helpful and accommodating as well as being personable. The cleaning and maintenance staff are excellent and, though I have never had a major maintenance issue, I did once have what I thought was a problem with the fridge which they quickly fixed. Communications about building maintenance plans are clearly communicated in advance. Overall the staff are simply thoughtful with a focus on customer service and satisfaction. The buildings are modern yet comfortable. The common areas are very well decorated and accessible. The roof decks are a great place to sit and relax in nice weather. It's an extremely pet friendly complex and the other residents are friendly and polite and it's easy to make friends of neighbors. The outdoor spaces are well groomed. The location is excellent, especially if you commute to and from work by train. There are plenty of bars and restaurants within walking distance. There is usually plenty of street parking in the surrounding area for guests. The southwest corridor park is right behind the building making it easy to go for a walk or bike ride. It's a good place to live. read more

My boyfriend and I lived at MetroMark between May of 2017 and May of 2018 and have recently moved out to a different neighborhood. Pros: - The front desk staff were usually pretty nice! Some crabby encounters every once in a while, but overall, they were pretty helpful. Sean is especially great. He helped us find our apartment and sign the lease and was able to answer any questions we had along the way. - The building is brand new and the units are modern. We loved our actual unit and were sad to move out of it. My only gripe with the apartment was the paneled doors. Everything else was so modern! They seemed a little out of place. - The facilities are pretty great. We didn't use the grills or common deck space all that much, but it was nice to know they were there. There's also a gym (which I'll mention further down) and a communal kitchen area. - Signing for the apartment was really easy. The only payment they required was a $500 security deposit, which we got back in its entirety. Cons: - The location isn't ideal. I know that this isn't really MetroMark's fault, as we were the ones that decided to move in knowing where it was, but I think we convinced ourselves we could deal with the location, and then ultimately couldn't. It's very close to Forest Hills station, which is definitely handy for subway, commuter rail, and bus service, but other than that, there isn't too much of a neighborhood. If you walk a little further down Washington, there are a few places in either direction, but to get to downtown JP is about a 15 minute walk. It's also directly across the street from an MBTA bus depot, which didn't really bother us, it just wasn't great to look at. We really enjoyed being right next to the wooded path that leads straight to Back Bay if you walk it long enough! But ultimately, the location was one of our driving factors for moving, as it was really important to us to be able to step out of our apartment and feel that we were in a neighborhood. This place just doesn't really have that feel. - It's not close to any grocery stores! Kind of goes with the location point, I guess, but this one is really important to me, so I wanted to separate it. There is a Harvest Co-op about a five minute walk from the building, but the prices there are crazy, and they don't have everything you'd need. The only other grocery stores in the area are Stop & Shop (3 T stops away) and Whole Foods (which really isn't super accessible except by bus, and it's still not right on the route). We found it pretty frustrating to grocery shop on a whim in this building. - The gym was a nice thing to have, but quickly became very crowded. One of the reasons I told myself I could afford this place was that I would no longer have to pay for a gym membership. It does have a decent amount of equipment, but as soon as more people moved into the building, it was often too crowded to have an enjoyable workout. For a building with so many units (there has to be at least 250), the gym is really quite small. There's also very limited space for floor work or general weight lifting. There's a small yoga room off to the side which I sometimes used if the other part of the gym was too crowded, but they quickly put a sign up that said you couldn't use weights in that room. Ultimately, I ended up getting a gym membership anyway. - One of my very least favorite things about this building was the number of elevators. In the larger building, there is only 1 per tower. There were at least 100 units in our tower, with multiple people living in each, and there was one elevator. I often got very frustrated, waiting for the elevator to take several trips before coming down to pick me up. Even worse in the summer or winter, because to keep its status as a green building, there is very little heating and cooling in the vestibule that you have to wait in. It seems a little silly that this wasn't thought of during construction. There were also a couple of times that this 1 elevator that serviced our tower wasn't working - 2 of these times, we had a 50-pound cart of groceries that then had to be lugged up several sets of stairs by hand. - Finally, the price. I know that luxury apartments aren't inexpensive. I feel that. And it does seem to be cheaper than a lot of luxury apartments closer in to downtown. But it's important to keep in mind that you're really just paying for the actual design of the apartment here. The units aren't huge, the location isn't great, and there's not amazing amenities (though they are nice). It eventually didn't seem worth it to us, so we didn't continue our stay there. I didn't mean for the cons section to overpower the pros section in the way that it has - I didn't dislike it that much. I really didn't dislike it at all. Basically, the high price was not worth it to us, a couple who wanted to be in a neighborhood. If you are okay with feeling a bit isolated for a very nice unit in a building with good amenities, it's great! read more

We've lived at Metromark since it opened in fall of 2016. We've loved the lux-style living. It's modern and clean, despite the many dogs. Apartments are VERY spacious with high ceilings and large living rooms. The only downside I would have to say is the price... it seems to be creeping up and parking is almost $200 per month (and no other option really, because you can't leave a car on Washington Street during the day). Otherwise, staff is great and would highly recommend. read more

From setting up an appointment to view the apartments to answering the many questions I had before and after leasing signing, the staff, especially Sean at MetroMark has and remains incredibly helpful. The location is right near the Forest Hills T stop which is convenient for getting in and out of downtown. All of the open space on the property (courtyards) is amazing for hosting gathers or if you just need a bit of fresh air. We've really enjoyed our first few months in our new home! read more

Lived there for over a year. Staff never disclosed $1500 fee if need to go on month-to-month basis. Property manager is very rude, disrespectful and does not take any responsibility for whatever sh!t happens on the property. "Security" there is a joke! One time coming home early morning I ran into a bum sleeping in the mail room. Guess what management did.... Instead of apologizing and making sure this doesn't happen again, property manager "advised" all residents making sure that doors are closed after you enter a building. Really?! Isn't $2850 you charged for 1BR enough for fixing a door lock?! Staff turnaround is crazy there. Within a year only two staff members stayed there (including manager). Sean is only person who deserves 5 stars and I'm pretty sure he'll be out soon. Street noise is BIG!!!!!!!! deal there. They lie about "soundproof" windows... What a joke! You hear every single train starting from 4-5am until 1am. Forget about sleeping even with cracked windows. Metromark claims to be "green", however they don't care about trash removal diesel trucks running an engine for an hour while parked in between building A and B, so enjoy your dose of diesel exhaust! Small positive things about this apartment complex - it's new, so in general it feels good. No brokers fee, no last month, reasonable security deposit. Decent gym. Nice outdoor space and rooftop, however can easily be overcrowded during summer. Would NOT recommend. read more

Great location, awesome amenities, and I can't say enough about the amazing staff!! Super helpful and amazing human beings. They go above and beyond to accommodate anything and everything. Would recommend this to anyone looking for a great new location. read more

The hot water heater in each apartment is tiny, so limited hot showers. Marijuana is used by many in the building, so if the smell bothers you, not a great place to be. Also- management is prone to towing paying residents for temporarily utilizing one of the spots marked for "future residents" which are rarely used spaces. (That'll cost you $160). Lastly- the photo they use on the website for the rooftop view is digitized. There's not much of a view at the moment, and that'll be gone soon with the construction across the street. read more

My experience at MetroMark for the past year has been great. The apartments are roomy and the building is quiet. Combine that with close proximity to Forest Hills trains and buses, the Arboretum, and Jamaica Pond, and you've got an extremely livable and pleasant place to call home. read more

MetroMark is amazing, brand new units, close to transit, and some great amenities like outdoor space and a new gym. It's walkable to all JP has to offer, whether it's dinner and drinks on Centre street, or exploring the pond and arboretum on sunny days, you can't beat it. Like a lot of the other reviews mention, the community is what really makes it shine though. The office staff are incredibly helpful and knowledgeable, the team that maintain the building and grounds are always willing to help, making the experience of living here that much better. We've lived here for about a month and feel appreciated, rather than just another tenant in a building. Can't say enough about how wonderful MertoMark is, and very proud to be part of the community. read more

Start to finish this apartment community is Amazing! The apartments are gorgeous, with everything that we were looking for but more importantly was the team. The energy and professionalism of this group is top notch! We had to reschedule our appointment and they were accommodating and flexible. Not only did they help us with our apartment search but were helpful with everything that we could ever want to know about the areas goings on. We can't wait to move in! read more