Professional group. Fast and great support staff. Easy to…read moremake and change appointments.

Got there at 9am, made me sit in lobby for well over 7 plus hours. Lady took me back for blood work…read moreand she blew a vein. Blood went everywhere, then says she doesn't have anything to clean me up with. All over me, my jacket. I said do you have a wipe I can have to clean me up. She barely spoke any English. I couldn't understand her. Kept saying no. Sat in my own blood the rest of the duration. Arguments broke out in front small kids. They said if I needed surgery there was no General Surgeon on premises and that they would have to transport me elsewhere. Thought it was my appendix so they just left me in lobby with no one to check on me for 7 hours. Horrible!

Unfortunately my father became ill again but this time the care and service was outstanding! Every…read morestandard that was failed previously was upheld to the highest level this time. Every single person that cared for my father was kind, considerate and professional and went above and beyond.

My Aunt was rushed here on the ambulance BARELY BREATHING. We get there and they have her waiting…read morein the wait room for about 10 minutes until they pull her for questions. Nurse was moving in the slowest pace i've ever seen for this to be an EMERGENCY. my aunt is still struggling to breathe and even throwing up now and they're still taking their time just telling her to "calm down". We get back there and the doctor is not only sitting around but stops to take a phone call and asks more questions failing to provide any OXYGEN or IV to help?? then he leaves and says "be back in an hour" as she's still throwing up and BARELY CAN TAKE A BREATH. this is ridiculous i've never seen a hospital like this in my life.

Type of care was fantastic quality of care was fast and efficient office experience was the best…read more This hospital provided me with such fast and efficient care and service they are the best hands down in central Texas

The registration process is honestly the dumbest thing I've ever experienced. They make you sit…read moredown and call a guy in a call center in India and tell them all your information in a packed lobby. I went through this whole process just for them to tell me they don't take our insurance AFTER 15 mins of verifying the insurance. I gave them the secondary insurance that they did take and they still weren't able to verify. I'm honestly really tired of ER's/ doctors offices/ urgent cares making you go through elaborate processes because they don't want to handle paperwork.

Fantastic Care. Fast and efficient Ive been seen a few…read moretimes at this location and their very friendly. Used the lab several times, and they're also very friendly. It makes my transition from old address to New Clinic much easier.

Staff is friendly. My problem is getting in to see your Dr. depending on your appointment it can…read moretake up to 3-6 months .and I really only see my primary care Dr 1 a year

Clean clinic and friendly staff. Very efficient. Nuses . Small clinic but over all not bad. I came…read moreearly but was not able to be seen early since Dr not in till 10 and other patients before me. But that's fair.

Can't believe the review from five years ago is still being read. I have been remiss in providing…read morean update. Since this five years ago old review, BS&W Clinic in Harker Heights, they have done a 180. What a change! Not sure if they take Humana Insurance or not, but they give quality care to their patients. So, feel confident in using any or all of the BS&W clinics in the area!!!

Horrible experience as an active duty soldier. Falsified several medical documents of mine, which I…read morestill have the originals to do and will be filing a tort. Reported false information to CPS on me. Released unnecessary medical information to my chain of command. Believed my chain of command who accused me of malingering despite constantly coming in for the same symptoms and ended up having to be hospitalized bc of their negligence. I will be filing a tort against CRDAMC. If I were to ever be in life threatening situation and my only option was to go to Darnall, I'd just rather die where I'm at then be transported to Darnall. The VA has recognized the discrepancies in my records as well.

Only putting one star because I can't do anything less I…read morecame for pelvic pain and abnormal bleeding. Got there AT 2pm and DIDNT LEAVE TILL I 12 that's ridiculous worst experience ever

Thank you for taking such great care of my daughter. Everyone from check-in to discharge was…read moreamazing. Alan and Andrew thank you for your kindness and care. Definitely recommend Express ER

April 2024, This was my go to ER in the past and always loved their fast, and no wait time. Today,…read moreI came in for sprain knee, and ankle. As I walked, they just finished mopping the floor and the lobby floor was so wet, they had the caution sign but anyone can fall if you're not careful. The wait took forever and I was the only one in the lobby. I thought maybe, the rooms were full, negative. I was the only one patient. As they take my X-ray, I was in pain trying to position myself and at one point I had to hold the plate on my stomach for them to take the X-ray. The nurse was nice and all but the machine looked like a dinosaur. The Dr and nurses in-charge was ok but the front desk girls was friendly. The highlight of this visit was their snack station.

The providers are good at what they do. The rest of the staff needs Serious work on customer…read moreservice. The receptionists do NOT PRIORITIZE PATIENTS WITH APPOINTMENTS. Walk ins and appointments treated the same. The provider told me they have NO IDEA who has an appointment or is a walk in. Their scheduling for appointments online is terrible at best and the early checkin is just as bad. Two visits in a row a week apart and same results. I will give them one more chance to fix the issues.

Recently went there for care and most staff was professional. There was one specific older African…read moreAmerican woman working that day that changed her attitude behind closed doors when no one else was around into violence & rudeness. Upon being seen I was taken back decently quick. Got checked in, when I went to get imaging done there was the African American lady with graying in color dread locs who was nice at first when she was around the person I came in with and other doctors but when she took me to the X-ray room she was rude pushing my injury around violently and asked "why can't I move my injury into the position," that she was asking. She threw the piece that they use to mark which side of the body they're imagining as well. I'm not sure if she thought I was a young teen because I look young but I'm almost in my thirties. After coming out of the room she was ongoing with her rudeness saying you can go back to whatever room you came from. Then a little before my X-ray came back she popped her head in trying to see if I said anything to any of the staff or who I was with. Which I did. Now I am here writing this review for the public. This is the scary part that people go through with healthcare workers behind closed doors until or if they're caught. This lady needs to be fired for her unprofessionalism, ego, and opinion on the workplace.