this storage place and pros on premises is/are the best and safest loading experience I've ever…read morehad.....cleanest too. I still hate the work but the service here makes the experience so much more pleasant. It was 90 something today and it was a comfortable temp in the garage and really cool on the top floor where my two units were located. Moses even handed me a much needed protein bar as I left.

Best storage I've ever rented in 30 yrs. Very super clean and staff is excellent ( Moses and Jesse)…read moreparking is a cinch and my storage was convenient. I have back problems and Moses helped me get the closets possible storage . 30 feet from elevators. Jesse was always helping me out when Moses was busy. Great team . Thank you guys and if I ever need storage in the future I'll definitely be back here and I highly recommend this storage facility to anyone considering friendly staff , clean storage and convenient parking. I'm Jason Morimoto and this statement is true!!!

Excellent customer service and clean easy to access units. I have been a customer for almost two…read moreyears now (have used a couple of units). I had a moving emergency about a year ago and they luckily had an available unit I could move into on the same day, but because it is a well-respected family business, tenants usually like to keep their units long term. Even after moving to Northern California this year, I can trust that my belongings are in good hands. George and Darrin have both been amazing with communication and have always been super helpful. I recommend this business for all your storage needs.

The storage facility is amazing. The service is great. You feel like you made the right decision…read more The units are clean and customer service is great

Steven and Deann provided excellent service. They were thoughtful, kind and fun to talk to and made…read moresure to help me find the best fit for me. Their facility is clean, organized and well laid out. I highly recommend

I'm having a very frustrating and stressful experience with 6202 Willoughby Ave, Los Angeles, CA…read more90038 Hollywood storage facility! On June 06/09/2026 I booked and signed my unit contract over the phone. I specifically asked if everything alright with the unit and the building, I've been told--yes. When I arrived the next day on-site, the elevator was broken. I was not informed about this in advance. I had extremely heavy belongings that were impossible to carry up the stairs, even with two people. Because of this, I had no real option and had to contact management after office hours. Due to their internal issue, I was charged in order to be moved to a different unit in a neighboring building (Building B) where the elevator was working. This was not my mistake, yet I was still required to pay for the change. After that, I was unable to access the new unit b091 because there was an existing lock on it that required a key. I had to call again and was then moved to a third unit. Again, this was not caused by me, but by issues on the company's side. Later, I met with the manager Deeann the next day while moving in the rest of my belongings. She was understanding and tried to help, but ultimately she couldn't solve the situation herself and called someone from higher management. In total, I have already been charged $429.08 for the initial booking, plus additional fees of $50.13 and $14 for unit changes that were caused by the company issues, not by me. On top of that, my original contract clearly stated a free first month. Despite this, I am now being asked to pay 271.20 for the second month, $50,13 for the second unit that a wasn't able to open!!! and I have not received any clear resolution or refund for the incorrect charges. While individual staff members have tried to be helpful, the overall communication and handling of my case has been very inconsistent and unresolved. I dont know who else should I contact, so I'm writing this here. At this point, I am extremely stressed about both my belongings and the ongoing charges, especially while I am in another country. I have used this storage services before and have never experienced anything like this. I am simply asking for this situation to be reviewed properly and resolved urgently, including clarification on charges and the promised free month.

I have kept a storage space here for many years and have always had a positive experience. I've…read morefound the staff to be friendly, helpful, patient and attentive. The property is clean, theres several elevators and a good amount of dollie's available to where I've rarely had to wait for one. The prices are fair for something so convenient and centrally located. Today Elli went above and beyond to help me. Many thanks!

I had a fantastic experience at this Public Storage location. Lou was incredibly helpful and…read moreprovided outstanding customer service. He made the process smooth and easy--truly went above and beyond!

If I could give zero stars, I would. This storage company has the worst customer service I've ever…read moredealt with. Rude, dismissive, and totally unprofessional. I guess I missed a single payment for the FIRST time. I was on auto-pay, so there really shouldn't have been any reason my payment was missed. It was clearly a system error or oversight on their end because when I went into their dashboard and clicked "retry payment" with the card on file, it processed just fine. I wasn't even notified of the missed payment until after their supposed "grace period" had passed -- and that's when the mess started. They sent an email explicitly stating that no late fee would be applied if I paid that day. I paid that day. They charged me anyway and then claimed the cutoff was actually the day before. When I asked why they sent out a misleading email, I didn't ask for a refund -- just a basic explanation. Instead, I got snarky, defensive replies via text. No accountability at all. To make it worse, they claimed they couldn't do anything unless I proved the date and time of the email they themselves sent -- as if I was making it up. Insulting, especially since I wasn't even asking for a refund, just clarity. After I forwarded the exact email back to them, clearly showing the timestamp and wording, their response was basically, "Yeah, it says that... but too bad." Only then did they suddenly produce a log of emails -- including the one they claimed I had to prove -- and introduced a completely new explanation about a "cutoff date" and failed payment attempts that had never been mentioned before. They just kept shifting the story instead of owning the mistake. The facility is just as bad. I'm at the one in mid-city, off Wilshire. Their app never works for building access. I couldn't even get into my unit for three weeks because their lock was broken, and since there's no one on site, I had no way of getting in. When I finally reached someone, they acted like I should be understanding because "they were working on it." but couldn't give me a date it would be fix and you better believe I was still paying with no access. But when it's their turn to be flexible -- not a chance. The building isn't weather-tight (yes, despite it being inside an office building! it's still musty), and the locks barely function. Moving in or out takes forever because there's one elevator for at least a dozen floors and you have to share it. It makes moving in extremely difficult and time consuming. Bottom line: they make mistakes, gaslight you when you call it out, and treat customers like a burden. Store your things literally anywhere else. Don't let their move in pricing specials bait you.

Terrible! I was given an appointment day to view the location. I took the day off work and then was…read moretold the day was no available anymore. So I said its fine I will just go to another place. 3 weeks later im sent a move in day text. I called and said I never saw the property, nor do I have the address so how Can I be moving in. I told the representative I would just rather cancel. Now a month later I am charged 90 dollars and sent messages to move in my stuff. I already found a new storage location. I have been calling to be reimbursed and they all keep giving me the run around. Scam

Shekima at the location I rent at is awesome. So professional and easy to work with. I saw her…read morejuggle multiple clients seamlessly with a smile. I'm glad I found them close to my place. Thank you Shekima !!

Over the last year, prices have skyrocketed, but the actual service and safety have completely gone…read moredownhill. Today, the entire building had a power outage--the lights were completely out inside, and I was completely locked out with zero access to my unit. On top of that, the garage has been entirely shut down for months. This isn't a one-time thing either; last year it was closed for months at a time too. Because the garage is closed, you are forced to park outside on the street. This specific block has a massive issue with drug dealers and fentanyl users hanging out right on the sidewalk. Forcing customers to park outside and carry their items through that environment is a massive safety hazard. You pay a premium price for what is supposed to be a "secure" facility, but you can't get in, the garage is always broken, and you have to risk your safety just to visit your unit. Look elsewhere.

Great service and fast responses. Sherry at this location is doing an amazing job at customer…read moreservice and helping anyways she can!

I've been a customer a few years now, The manager Karen is…read moreone of the most professional and amazing people I've ever done business with. Very safe too. 6 out of 5 stars !!