Niagara has always given the service they promised!! The water quality was crystal clear.. They are…read moreeasy to deal with and scheduling couldn't have been easy!! They deserve an A+ rating!! Thank you!! Diane K.

I was in a bind, prior company called and cancelled last minute due to truck breaking down. Niagara…read moresaved the day, made the call, got the quote and set the appointment all within 5 minutes. Great customer service from Don. Highly recommend.

Not good. I was overcharged 12 times since 11/25. total…read more$675. The company's response when notified It looks like your credit card is attached to someone else's account, CollettI. Are you supposed to be paying for someone else's water. I called 3 x and emailed. their message I may be out of office for 48 hours.

We had a rocky start ... nobody's fault....there was a misunderstanding at the first visit--on my…read morepart--that could have ended that relationship, but the Twin Rocks people were all stepping up to figure it all out and now I have no complaints. They have turned out to be all their good reviews said. #2 with any service or product relationship, good customer care is extremely important... a make it or break it event. They have 3lb bottles which are important to me, because I have 31 steps...2 floors... makes a big difference... the first bottles were a bit dirty, but they made sure to deliver clean bottles this time... explains how great customer care can make all the difference... This is an industry rife with shady issues, so read the reviews here on all the companies... research water brands ... Then call Twin Rocks!

Splash and go filled my pool. Honest and transparent great to work with. I had 3 loads and my…read morepool was filled within a few hours. Highly recommend

From the owner: we deliver swimming pool water to new and existing pools , also deliver water to construction sites…read moreand provide water for storage containers and wells that have run low or dry

Requested water delivery for our pool on a Sunday night, my pool was filled by 2:00 the next day…read more Great communication and professional and courteous staff. Highly recommend .

I inquired about a water delivery on sat July 5th and Adulberto responded right away. I was told he…read morecould fit us in on Monday, Our driver Noel was great he was filling our pool at 10am Monday. Great communication, Great service. I Highly recommend them.

I'll stop by asking why isn't there a spot for zero stars because I don't think they deserve one…read morestar. Those who have used this company in this area were originally using Primo, which was fine-five stars but then about six weeks ago they merged with ready refresh and I have not seen Water Delivery since they merged. They've made six rescheduling in those six weeks. Impossible to talk to someone at the company I've bought my empties outside waiting for the pick up, find out it's been rescheduled and have to bring the five empties back inside (HOA rules.) So it's just been a very frustrating experience and we pay a good deal of money towards the service.

This new company is sending invoices for no reason . I am not a customer and never was . I canceled…read morea long time ago with readyrefresh and continuing to get bills. When I call, no answer. How is this even a company ? Looking to pursue legal action if they don't stop charging me ! Don't sign up and do yourself a favor , RUN !!!

We had a plumbed unit with hot and cold water for about 2 years in our office. We signed a 5-year…read morecontract. We had to move to a new location on 7/1 that didn't have plumbing so I reached out to Clearwater through their billing to request a buy-out quote on 4/30. I sent a follow-up email on 5/8. On 5/23, I received the buyout which was for the full value of the contract including the cost of maintenance and filter changes. I reached back out that day shocked as a small business that that was the cost. I received a response on 6/2 saying their product was proprietary and not similar to seemingly comparable products on line. We spoke on the phone around 6/6 and I explained the situation and asked if there was anything that could be done since there was no maintenance to do and we wouldn't be using any filters or other parts for the balance of the contract term. She said her manager was out and that she would talk to her and get back to me the next week. On 6/12 I sent an email asking for an update, then again on 6/24 and then 8/8 after we had completed the move. On 8/11, I got an email asking for a refresh on the situation. On 8/13, after some back and forth - I was offered the option of having plumbing installed in our new office to accommodate the machine, which was not possible. So, after 3.5 months of trying, the answer was that's what the contract says - you have to pay the entire amount to terminate and that there is nothing that could be done. We accepted that answer and decided to pay installments for the balance of the contract. On 9/12, I got an email from the billing partner inquiring about the change of address I notified them about on 4/30. On 9/24 our business owner had a change that required us to complete the buyout. I emailed the billing partner on 9/24. I sent a follow-up on 10/23 since I had received no response. On 10/29, I got a response from the billing partner saying that the there was a backlog of requests and hopefully I would hear back soon. On 11/5, I received the new offer. While we were at our old location, we had no issue with the unit. After researching costs for the move, we found many similar alternatives with lower costs, we paid approximately $3700 for a 5-year lease on the unit we had - which is on us for not doing our homework or understanding the terms of the contract. It was an expensive lesson learned given the move was unplanned. Read contracts carefully and understand what you signed up for - both in terms of cost and terms and conditions. We understand that Clearwater followed the contract - we just wish it had not been so slow and difficult to communicate with them and their billing partner.

Family owned and operated. Quality products with triple filters for no waste, no microplastics and…read more pure, clean water! Cold water, hot water, ambient, ice options also available for home or office.

Absolute worst. First they delivered a water cooler that didn't keep the water very cold. I asked…read morefor a different water cooler and not only did they deliver the wrong one, but it was filthy and I suspect it was making my family sick. I contacted DS Services/Belmont Springs to cancel my service and got a wonderful rep named Anthony who apologized profusely and talked me into giving them another chance. I agreed and am deeply regretting it. I was promised a new, in the box water cooler and I've been waiting 3 weeks now for it. They delivered the water but not the cooler. They never come when promised, just change the delivery date without contacting me and still don't show up. I've made at least 10 calls to customer service and nothing ever gets done. I'm at the point where I'm ready to drive the half an hour to their warehouse and drop the damn thing off myself. I've since cancelled our service and the cooler and bottles have been sitting on my porch for weeks waiting to be picked up. To add insult to injury, when I signed up they had a special going on and I was supposed to get the first delivery for $10. They ended up charging me more than twice that for the first delivery, then another $50 something after that. Three of the four bottles I initially ordered were exchanged (from purified water to spring water) and after that I was afraid to drink anymore because my entire family was experiencing GI issues. In total, we used 2 bottles. So I basically paid $70+ for 2-5 gallon bottles of water and cooler rental. Infuriating. Worst company ever. UPDATE: Thank you for your response, Debra. I sent an email yesterday and hope to hear from someone soon. I'm really at my wits end. UPDATE: After posting this review, someone did FINALLY come and pick up the water cooler but he was very rude. No apologies, just attitude. Whatever, I was glad to be done with it. I did end up getting a $20-something refund but that doesn't make up for the horrible, unprofessional service and all of the headaches. Never again.

DON'T SIGN UP WITH THIS COMPANY ANY SERVICE. I have signed…read morewith this company for a cooler rent and 2 gallons of water. Since then I had "NO" delivery on time and neither delivery at all, So basically running out of water and charges for the cooler without using it. Recently, I had a statement in my account showing delivery for a gallon where are my 2 gallons empty outside of my house for 3 weeks. I was shocked. So I called the customer service and explained to them, and also I CANCEL my membership and service with them at the same time. So they said that they will come and pick up the cooler and gallons...... and Guess what? FOR A MONTH NO ONE SHOW UP FOR PICKING UP and I CALLED THEM MORE THAN 5 TIMES to take out the incorrect charges and pick up the staff. ALSO, They charge me for the cool rent for a month. They promised me to take an action by next day, and I'm waiting.!!!!!!!!