I'm extremely disappointed with the quality of both the product and the customer service at Metropolitan Flower Exchange in Paramus. I picked up two dozen long-stem red roses for Valentine's Day for my wife and spent nearly $200. In less than two days, the roses began to wilt. For flowers at this price point, that is completely unacceptable. I called and spoke with a manager to address the issue and was told that I would need to bring the flowers back to the store myself in order to have them swapped out. When I explained that this exact situation has happened before--and that on a previous occasion the store delivered replacement flowers and picked up the old ones--I was bluntly told there was "no way" to do that. So not only am I stuck with roses that likely won't last a week, but I was also offered no flexibility, no accountability, and no real customer service. The response felt dismissive and indifferent, especially considering the amount of money spent and the occasion. I've shopped here in the past for houseplants, outdoor plants, and flowers, but this experience has completely changed my view of this business. Based on the quality and how this was handled, I now understand why this location has a 3-star rating. I will not be shopping here again. read more

See all

I needed 2 large arrangements for a church event and it was beautiful. Anna did such a wonderful job. She really listened to what I wanted and the look I was trying to accomplish. Will definitely come back. read more

Very disappointed. Been using these guys for years. They always called before an event for which I ordered flowers in the previous year to remind me. They were also very helpful and efficient taking the orders. This year, nobody called, and when I called, I had to hold on for a long time until someone answered. The person who finally answered was ditzy and disengaged, so it took a long time to place the order. This company has moved and merged, and it is clear to me that they no longer care about service and no longer value my business.. will find someone else next time. read more

What a well stocked and beautiful nursery. Bought plants for my mother's funeral last year and here I go buying a rose for her niche and plant for her bedroom. The gift of life right? I walked in and told the florist what I needed and she knew exactly what I wanted. Picked a raspberry rose - red is cliche and my mother love / hated my strong desire to be different. Also wanted to buy her a 1 year passing gift so I asked for help again and another florist knew what I wanted. She recommended a rather nice and young snake plant (trash name but whatever). Then upon seeing pots I bought her a nice cream with gold accents pot with a weathered / antique look. It had a look my mom would have appreciated and that is all that mattered. now it is not the cheapest place but the plants and flowers are healthy and high quality. Plus, it was for my mom and she has a front row niche so just masking tape a plain rose to her glass was not an option. The pot and snake plant were beautiful and going to a Home Depot for that would not have sat well. So for me, the value is there along with the service. Highly recommended if you are looking for nice plants, flowers and arrangements. read more

Metropolitan Plant & Flower Exchange - Great job by the florist for my mom's flower. - Nurseries & Gardening Near Me - Paramus, New Jersey

See all

This last experience was horrible. The lady seemed bothered by making an arrangement, when picking out the flowers. If you do not want to make arrangements should probably not work at a flower shop. Everytime, I got an arrangement in the past I had a great experience and got a beautiful bouquet. If this is the quality of service now. I will never go back. read more

I stopped by to get some supplies for my plant and they had everything I was looking for. They were friendly and help me find what I needed. I'll def come back again. They have a large selection of plants and flowers. read more

Love the variety of plants here The staff was very helpful I love the sale they run in July read more

I've been coming to this place for about 10 years. They always have a very large selection of small annuals in the spring. The prices are decent and I am able to decorate my front yard with large array of different color flowers. although small when first purchased they are good quality that they take easily when potted. I usually come for the annuals around early May. They last me all the way till November when frost kills them. In some cases they have even returned the next year. I guess from the seeds left behind in the flower beds. It's pretty cool considering they are suppose to die off. I usually have about 10% return next spring. It's not much but it's still something considering they are one season. Inside they also have a large selection of beautiful exotic plants and flowers like bird of paradise. The prices are not bad either. I've purchased them online for a gift once and ended up paying an arm and a leg. This place is much cheaper and their plants/flowers are strong and hearty. As the season ends they often have blow out sales at deep discounts to get rid of plants that are going to be left over. They have a large wrap around parking area. This place is always busy when I have stopped by. They have plenty of staff around and they are very helpful and courteous. Many times they have carried my plants to my car. read more

See all

Always love stopping by this store and talking to Rosa. She helps me pick up the best indoor plants and educates new everytime on how to take care of them. So far her advice on any plant has been spot on and have never regretted talking with her. It's even worth to just visit the store even if you don't plan on buying anything. For me the place in itself filled with plants gives me so much joy and positivity. During summer they have a huge collection for outdoor plants at the back of the store. This place has so much to offer at anytime during the year. They have some artificial plants and other decor items in the store which is a lil expensive but amazing! Also no fee for looking at beauty right?! I visit this store almost every 3 months to get new plant babies for my home! Ofcourse not killing the ones already bought. Lol. read more

My daughter called me at the last minute asking me to grab a bouquet of flowers for her cheer coach. I've always passed by this place on my way to work so coming here was a no brainer. I walked in, was greeted and directed where to go. The young lady asked me what I wanted (I didn't know, I asked her to be creative), what was my budget ($25) and made me the most beautiful bouquet in my price range. The gentleman behind the counter helped me find some supporting spikes for my plant at home and also suggested additional plants that I can add to my window shelf. Overall experience: 10/10 read more

See all

Not a bad place. Employees seemed pretty nice. I was surprised by the reviews of the staff not being friendly. Honestly if I need a plant I guess I would go back. It's definitely a place for plant lovers. Someone like me who is not picky and prefers simple flowers this isn't somewhere I would go often for flowers. Great for plant lovers who like specific types read more

If you're in need for flowers quickly and don't care much about service and affordability then Metropolitan and Flower Exchange is the place. The place is overly priced and the quality of their flowers and roses are sub-par at best. There are plenty of mom and pop shops that offer better deals and a higher quality product. I recently came here for a dozen roses and by the 2nd day the roses already started dying and changing colors. Very upsetting in a sense that my wife didn't really get to enjoy the roses enough since we were away over the weekend. The staff that handles all of the flower arrangements are nice, but they are a bit on the stingy side with the babys breath and all the other things that come with the flower arrangements. Definitely will be planning accordingly next time so I can stray away from Metropolitan and Flower Exchange. read more

Metropolitan Plant & Flower Exchange - Orchids store display - Nurseries & Gardening Near Me - Paramus, New Jersey

I am plant lover with over 300 pots at home. I just find out all plants from Metropolitan coming with insects. All plants from them in 2-3 months have insects. I purchased plants from different places and only from Metropolitan have problems. I have 2 big birds of paradise in the same room. 1 from them and 1 from Lowe's. Guess what... one from Metropolitan have insects all the time ... I am sick of it... No more business from me!!!! read more

I came to get a gift for my boss and I was definitely satisfied! From the assistance that I received with the staff to the large selection of plants and flowers, I am definitely coming back! read more

I was able to get some last minute bouquets for my daughters first birthday, the shop was very helpful and well priced. I will definitely be visiting again! read more

has a great selection but have to agree about the customer service here. They all look miserable and during my last transaction the two people at the register were busy complaining about another co-workers while checking me out. You couldn't wait until I left? I asked about the wheat grass and he stated "well you know it will die in 2 weeks". Not the best way to make a sale buddy. I did what I had to do and left. It's a shame...Is anyone checking this web page? read more

Worst place ever! DONT EVEN WASTE YOUR TIME! I went in and asked for help and wanted to purchase flowers for centerpieces. A young blonde who couldn't be bothered told me she couldn't sell me the flowers I wanted bc they were "low" on them , she then told me she couldn't even sell me ONE yet they were still out on display to be purchased. I asked nicely if she thought Home Depot might carry them and she said "idk I don't work there" with an attitude. I'm surprised she's even employable bc by the looks of her and her attitude , she doesn't care about herself or the job. I was desperate so I was going to choose something else but I decided I'd rather have empty vases for centerpieces than give this place business. STAY FAR AWAY! read more

This place is awful. I'll never give them my business again. First off, their service sucks. No-one smiles or offers their assistance. They stand at the register and look at you as if you're asking for another favor. 3 years in a row I purchase plants from them and other garden centers; and 98% of the plants I've purchased from Metro have died from root rot after a week of purchasing them! Which leads me to believe that they just water the heck out of them not caring what type of plant they are. At first I thought it was my green thumb or lack of but then I realized it's just the ones I've purchased from Metro. I have 2 plants from metro left; one is thriving and the other is reviving. Go somewhere else, so many other plant centers and nurseries in the area. read more

$39.99 for a big mother in law's tongue plant $39.99 for a container $.99 for a plastic water catcher What I didn't realize was that the soil was infested with millipedes! So disgusting. I definitely got more than I paid for with this plant. read more

Metropolitan Plant Exchange always has a great selection of fresh flowers. Today, Carla at the Rt. 17N Paramus location made a perfect display of tulips in a beautiful glass vase as a gift. The charge was much lower than I expected and I could not be happier with Carla's service and expertise. Metropolitan continues to be a wonderful place to shop for plants and flowers. read more

I had a good time here because I TALKED to the people and knew exactly what I wanted. The lady that prepared the live plants Was nice and I joked around with her. OK, so I did notice some people did not smile, until I talked to them. They lady cut the cut dead parts off the leaves and I asked her if she could cut a little of my hair so I dont need to go to the barber. She broke out laughing. Then I made a friend. The plants were in good condition. I was spending 250 to buy plants to stage my house for sale. No other place close by has this selection. I dont know about others but I was satisfied. OK, maybe it was because I started drinking at 9AM? What do you think? read more

Go to the one in Saddle Brook or Fort Lee to avoid the horrible customer service. I went to ask whether I could order flowers in advance for an event on a Sat. The girl working in the floral section was extremely RUDE and cold. Wouldn't make eye contact, scowled and answered me as if I were a child, and turned her back on me and began unpacking some large package on the ground before the conversation was over. It was a 30-second interaction but it made me so upset that I immediately left. read more

If I could give ZERO stars, I would. First time I went (should've been the last) I approached the counter with a plant in hand. The man at the register was arguing with some poor woman who was a customer trying to find out where her flower delivery was. When I got up to the counter, the guy could not have been more rude. I chalked it up to the fact that he was or doing with the customer before me, however, being in customer service myself, the customer is always right. Being a glutton for punishment, I stopped in again about two months later and had the displeasure of being "served" by the same surly, rude gentleman at the counter. He treats all of his customers as if they are intruding on his day and as if he's doing us some favor. Never says thank you, and if you have a question about a plant, he barely takes the time to answer and you get the feeling that he really knows absolutely nothing. Do yourself a favor and keep driving. read more

I have limited experience with this place so take my review as you want. Big selection but jammed pack. The two workers we saw were not very attentive. And it wasn't that busy. We ended up not buying anything. Have fun read more

I am super picky about flowers and have been thrilled with Metropolitan Plant Exchange when sending flowers to others. The $100 "designer's choice" arrangement is consistently beautiful and lush - you can even make special requests such as color palette and flower preferences. It's not the cheapest place around but the result is really worth it. read more

Not sure why there are so many nasty reviews. Was in there for over an hour just in awe of all their stock. They had tons of houseplants of all sizes, and the prices were fair. Their planters & pots where a bit overpriced to me. They had beginner plants, succulents, large plants, and even trees. They also have soils & add-ons. The man working behind the counter was very kind and helpful. All of the plants appeared healthy. I like to look at the plants roots PRIOR to buying, which includes me taking them out of the nursery pot (to see if there are bugs, root rot, etc) and no one gave me an issue (like they do at Lowe's). There were some gnats around (which is inevitable with nurseries) but all plants seemed healthy - just check & do your research about plants before buying! They aren't always as simple as throwing them in some dirt! Will be back! read more

I had the displeasure of going to this business today. The cashier threw my card on the counter and never offered me a receipt. When I asked for it he threw that on the counter as well. All the while I was holding my hand out to receive my card and receipt. Never again. read more

Diana was such a great help, she was very knowledgeable and gave me such great tips. I will definitely be returning to this florist. read more

WOW thank you so much Lanya, you've created a masterpiece. Absolutely stunning. Lanya helped me with my vision for the centerpieces and make them sooooo well. The best! read more

Metropolitan Plant & Flower Exchange - Nurseries & Gardening Near Me - Paramus, New Jersey

See all

Service is always bad here. Advice doesn't seem to be one of the strong points. It's like pulling teeth to find out what I'm buying and how it will do. You're a plant store you should know your product better. People don't seem to want to help. The one time I had an issue with a purchase it was a nightmare to get them to fix it and it was their fault. Been here a couple dozen times and this past week came in for my garden stuff for the summer. Just realized why am I giving this place money so often when I don't like it. They have a branded name in the area and that is about it. read more

I don't mind that the employees aren't super attentive because I like to shop on my own, but every plant I've bought from here has died of root rot sooner or later. I have two plants from IKEA and one that a friend gave me and both are doing great despite similar care instructions. Shop around and don't beat yourself up if you buy from here and they die, you may not be the problem. read more

My husband ordered Calla lilies for our anniversary. He was very specific: CALLA LILIES. They're "our flower" and that's what he sends ... ALWAYS. I received a mixed flower arrangement. Nice enough flowers but mostly carnations, snap dragons and tulips. When he called to say they'd sent the wrong arrangement, they said "Our website says we have the right to substitute." Really??? When someone orders a specific flower they can substitute? They refused to exchange the arrangement and refused to credit our charge card. Thank you, American Express ... we disputed the charge and had the amount credited back! Won't order from them again. read more

Have been buying plants for years at Metropolitan Plant but this was our first time doing event. We had a great experience with Chrissy! She was so creative and helped me find the perfect flowers for my vases! She was caring and communicative and made the experience really easy. 100% recommended! read more

See all

Very disappointed in the customer service. Received a beautiful orchid as a gift from my son. Unfortunately, full of bugs and it infected all my other healthy orchids. Went to exchange it for another one, or at least get advice on what to do... They denied it was their plant. Rude and unprofessional. I still can't believe it. I doubt I will ever be back. Buyer beware. read more

I have no experience dealing with the florist part of the business, but the indoor and outdoor plants I've bought there over the years have done well. The prices are usually average for the area. But there is a 40% off Fourth of July sale where plants can be bought for very cheap. I'm only taking a star off because they have occasionally carried sick goldfish and sold bettas in vases, which are not a proper home for them. read more

Do not buy from here. It would be better to go to Lowes or Home Depot where they actually warranty their merchandise. The $200 tree that my husband and I bought died rather quickly and they would not replace it. Steer clear of places that do not back up their products. read more

The nicest staff. My family got into a car accident in front of the store today and we cannot thank the nice people who were working. They ran out with water, ice packs, etc. and stayed with us until the police came. It was a real reminder that there still are good people out there! THANK YOU. read more

One of my favorite places in the entire world. Well I thought it was until I recently visited their Fort Lee location. They always have a great selection with a friendly and knowledgeable staff. I cannot walk out of this place empty handed. read more

Awful. The woman at the register can't be bothered to hang up the personal call on her cell phone to help customers, continuing to chatter away even when forced to do her job since other patrons still walked up to the register to buy things - not me, because after standing in the place for 15 minutes looking for assistance I lost interest and left. read more

Avoid at all costs. Much better going to a mom and pop shop or even Home Depot or Costco. The customer service is terrible and the quality of plants and flowers is sub bar. Save your time and energy and go elsewhere. read more