If I could give them 0 stars I would. The management at MetroPro is absolutely HORRIBLE. I've never had such rude service in my life, in particular Malaine Gerbaulet-Vanasse is the most god-awful broker with the worst attitude who is dishonest about tenant's rights in order to neglect building needs. When you try to talk to her, she will try to belittle you and if you don't know the law, (thank god we do) she'll try to intimidate you. They do not own the buildings they rent, and refused to give us information to contact the landlord when we were having issues with them. We loved our apartment, but the when we asked for a re-negotiation on the rent based on an issue with the shower that the management company refused to fix, no one responded for months and only called to ask us about it when we withheld rent. Altogether, the worst company you could possibly choose to rent through. Cannot stress the horrible service and the negligence of basic needs. Needless to say we'll be reporting them. Do not waste your time, your energy, and your sanity dealing with this company. You will regret renting through MetroPro. read more

This review is for the property management business of MetroPro. I don't know anything about the realty sales/purchase part of their business or their real estate agents. TL/DR: There will always be a disconnect between property owners/managers and tenants. Most reviews of companies are written by some hothead in the midst of some perceived wrong. In light of this disconnect I have paused to write what I believe to be a fair evaluation that will help others make an informed decision. If I had to do over again? I would not live in one of their managed buildings. Home should be a safe place and a refuge. You will not get that with MetroPro. In the end, you only double your efforts and spend because I PROMISE you will greatly anticipate moving out as soon as you move in. Pro's: (1) MetroPro is a small company (in terms of property management) so I know all of the names, have all phone numbers, and email addresses of responsible people. (2) MetroPro is based in Hyde Park and their office is in Hyde Park, so if I have to walk into their office to get someone's attention I can do so. (3) They manage very few buildings and the buildings that they manage are in the BEST Hyde Park location in my opinion. We have no need for a car where we are. HUGE plus. (4) Hyde Park is pretty much controlled by three huge property owner/management companies. None of those three accept large dogs or any breed or mixed-breed considered aggressive. MetroPro is not only dog-friendly, but they will accept well-behaved and trained dogs that other companies will NOT even consider. We wound up here by default, as they were the only decent place that would accept our Pittie. (5) They are updating the few properties that they manage. The attention to detail and quality of work is absolutely sub-par (and I'm not even sure it is up to code), but at least you can get some modern conveniences in their buildings that are not possible in some others. (6) Their pricing for apartments is about average for Hyde Park. Con's: (1) They are a small company (in terms of property management) and it seems they entered the business as a desperate attempt to short up earnings when the real estate market collapsed. They are really bad at it, and it feels like it is now a bother and an afterthought given the real estate market recovery. (2) THIS IS HUGE: They don't own the buildings that they manage. So there is really a double-disconnect. Even if you can convince them (as managers) that something should be done there is very little chance that they will convince the building owner to do anything or spend money. (3) Just because I know the people that run the company, and can raise regular hell, does not mean anything gets resolved quickly or professionally. At least when I am really mad about something, I feel better when able to tell someone why. In the end, even that didn't matter as no reasonable tenant will be able to get the two owners of Metro-Pro to provide any service that isn't absolutely demanded by Chicago code. If you have zero expectations of service, or even respect, then you will get along ok with MetroPro. (4) Because the properties are in such a great location, and they only charge an average market rate, they are perfectly fine with providing sub-par service and sub-par maintenance. Also, they have NO PROBLEM letting the value of your lease deteriorate due to lack of maintenance. Get it when you move in, as you will get nothing other than what is required by Chicago code after you sign the papers. We moved in during the protracted efforts of rehabbing a significant portion of the building. Literally from the moment we moved in, only things mandated by Chicago code would be serviced and maintained. Security systems, door buzzers/intercoms, locks on gates/courtyards, etc., were just left in complete disrepair. In the end? I was just told that no tenant had a right to expect those things (never mind that they were all part of the sales pitch). (5) The new apartments are nice in terms of space. But the buildings overall are just gross. They don't maintain the common areas. They don't maintain the yards (front or back). They will NOT even correct safety or security issues. So, just because they might say they are renovated, with yards, whatever, it does not mean the renovations are up to code (or inspected) or the public spaces are usable. You get your apartment, and that is it. Nothing else. So if this is true, why did we move in? We looked at the apartment and grounds during a January snowstorm. We couldn't see how crappy the grounds were and just thought the grime and sludge was a storm anomaly. Not true. It's always gross. The basements of our building are jammed with garbage and trash. (6) In the end, we just gave up, spent a lot more money, and got the hell out. If you cannot find ANY OTHER place to live, then sure, live in a MetroPro building. But I promise you it will be a decision that you will be forced to regret. read more

Worked with Jheri to find a apartment and talk about diligent!!! She worked very hard, was super attentive and answered questions in a timely manner! We plan to purchase in a year and she Definitely earned herself a new client when that time comes!!! Way to go!! read more

Great Service When I was selling my house, very professional, they know a lot about the Real Estate Market in Hyde Park.

Metro Pro is the only relator I would ever use to represent me or find a new home for my family . Madelaine's Gerbaulet-Vanasse has sold my home and 2 apartments over the past few years. Her knowledge base , professionalism, commitment to her buisness far exceeds ones expectations. She made the sale and purchase of our apartments through the years seamless . thankyou again read more

Horrible experience with this company. They act slow and are always busy when you try to call than and don't respond to text messages either. I went to see a property and the agent never submitted my application and someone else got the rental. They took all of my credit information and credit card for the application fee and never submitted my application to the owner of the property. I'm going elsewhere as my experience was not a good one and first impressions are lasting! read more

I called and to inquire about an apartment at 52nd near Woodlawn. I was given the number for someone name Jerri. I called her and set up an appt. to see the apartment at 12'oclock on Sat. the 19th of August. I arrived at 11:50am. Around 12:10 I texted her and called. I got no response. I waited around until 12:30. Nothing. I found this to be very unprofessional. I wanted to call back but didn't because I have been to busy seeing other places in the area. I would never consider using them in the future. read more

MetroPro Realty helped me to find a great apartment near the University of Chicago, where I am taking classes. I've always been hesitant about having roommates and wanted a place where I could live alone. They helped me to find a rental that i could afford on my own and were very understanding about my wants. The staff was very helpful and knowledgeable and helped me to get a safe place (with a doorman!) walking distance from campus. I recommended them to my friends, who they helped rent and buy. read more

MetroPro Realty helped me to find a great apartment near the University of Chicago, where I am taking classes. I've always been hesitant about having roommates and wanted a place where I could live alone. They helped me to find a rental that i could afford on my own and were very understanding about my wants. read more

Terrible service. They are dishonest and try to sell you an apartment that will have more problems than originally disclosed. Then when you try to get them to fix those problems, they are super rude and not helpful. Do not rent with them, they will make your life more stressful than it needs to be. read more

I am writing to express my very positive interaction with Madelaine Gerbaulet-Vanasse and Metro-Pro. When relocating to Chicago 8 years ago, Madelaine provided my husband and I with an extensive tour of Hyde Park real estate (we wanted to live close to the U. of Chicago campus); more comprehensively, she spent time talking to us about the community and neighborhood. We were "sold" on Hyde Park! However, in conversation with her, the best decision for us was to rent for a year, determine our shopping, going out patterns and then buy. That's what we did--and it was an excellent decision. She also taught us the concept of 'assessments' which is critical when thinking about financing (not everyone does that--I've experienced out of town buyers who have to withdraw offers when the monthly assessments are factored in). Our first HP purchase, we found on our own and a real estate broker friend represented us. When it was time to sell it, I called Madelaine as selling the units there is challenging. She advised us with market value, priced the unit well and it sold. We bought our next unit from her as well; with an impending move, she will also be the selling agent. My assessment of her is that she is very savvy about buying/selling real estate and gets it done. I also call her for advice on how to negotiate with building management since she has far more experience than I do. She has never let me down. read more