Was recently involved in a car accident in Santa Ana en route home and PD towed my car here. I had to go over and retrieve my belongings the next day and Metropro was very friendly, efficient, and the service was superb! One of the employees drives you in a cart to find your vehicle and helped retrieve my belongings. read more

Jason helped us tow our vehicle and took such great care of us--he is AWESOME! Great customer service, very quick response, and super professional. We found them through AAA and we highly recommend using them and Metropro for all your roadside service needs. Jason, you rock!! read more

I would give +20 stars for Jason & Jose for their professional service, amazingly fast service and great attitude! These two just made my day not only by fixing my tire but with their great attitude! Thank you Jason & Jose read more

Jason's great on the customer service front, real personable, and we chatted jovially, he even suggested his favorite camping spot. The one demerit that I have for him is he hooked the car from the left front control arm instead of the frame. I suppose I could've dinged him more stars for that, but being a fellow automotive industry person I didn't want to do that. read more

Axel came and helped me with my car issues. It was having problems starting. I was told it would take close to an hour for him to arrive but it only took 20 minutes! By the end of the hour I had a new battery installed and learned a lot more about the car. Overall it was a very good experience and I'm very satisfied with the help I received! read more

Called AAA to tow my car to a mechanic, I ws told it would take about 45 minutes for them to arrive but it really took only about 20 for me. I never had a car towed before, but Jason looked like he knew exactly what he was doing. Took 5 minutes and bam we were on the road, he's great and fun to converse with. Thanks a bunch for helping me out! read more

Jason is so nice!!! He is professional and made crushing my car not feel so bad! Will use again if anything.

Jose Figueroa was excellent. I needed a tow for my 71 Buick Riviera and he took great care of me and my car. Jose was friendly, helpful and professional. And, he was well familiar with the specific manner in which older American cars need to be hooked up and transported. Overall, considering the circumstances, a great experience... read more

Unethical, unprofessional, employees are the rudest and most ghetto ive come across in any business this company lied and because they aren't regulated were able to pretty much steal my car and "auction" off after i went down there to pay full amount from 30 day hold. Id like to continue but best if i dont im hoping for anyone whos had similar issues step forward so we won't be ignored. this company seems to love fing ppl over and mocking you at same time. read more

Jessie Gomez was incredibly helpful. Had a terrible experience with an accident but Jessie was super accommodating and nice! Thank you so much Jessie! read more

Jose Figueroa did an amazing job and went out of his way to help me out. He discovered what was wrong with my car and saved me a bunch of money. Additionally, they were on-site faster than what AAA had said it would be. Thank you Jose, you did great!!! read more

Today myself and another friend had talked to Mike prior to coming to the MetroPro location to pick up the car from the lot. However, communication with Mike proved to be a little faulty, but Jesse Gomez (who was still in the office) did everything and beyond to help us out. Jesse stayed after his shift (which ended at 5) until after 6 to help accommodate us, even though we encountered problem after problem. Thank you thank you thank you!! Five stars for Jesse Gomez (and not Mike). read more

what a disgusting company! bully like a robber! they towe my bf's car,(its a parking place around uci, they say they send someone to follow my bf, once they find him leave the center one step, so they.have right to towe his car!), my bf's car is a four-wheel drive car, they towe it as a two wheel drive car! r those ppl stupid? u cant towe a 4 wheel drive car like that! ok,so after he paid the money, got the car, when he drive about couple miles, the car is on a little fire, smoke comes out from the front, he has to stop in the middle of traffic and then towe the car to dealer, turns out it needs to thousands bucks to fix the car, this car has never been in any damaged or trouble before, sweet company, plz wait for our lawyers, thxx read more

Ran out of gas on 55s, 3 miles from Metro pro. Called them and told them I needed gas and she said it would be $69 and 30 minutes which is ok for me. Said guy would call. Guy shows up 15 minutes late, 45 minutes total. He has no gas in the gas can. Comes back 20 minutes later with 2 gallons in the 5 gallon can. Pours it all in. Won't have gas for the next guy either. Doh! No tip for dumdum. read more

AAA contracts out to Metro-Pro. When I called AAA I was quoted one mil age but when I arrived to my destination the Metro-Pro dispatched quoted nearly double the AAA mileage quote and said they do not honor the AAA quotes over the phone. When the rude MP dispatch gal discovered that I had my GPS on during the tow she reduced the mileage but not to the original quote. STAY AWAY from Metro-Pro and I hope AAA will too. I will make sure the next time I have to call into AAA for a dispatch that they do not send a Metro-Pro truck. read more

I was in a car accident and my car was brought here. Once I came to pick up my car so I won't get any more fees on top of my tow already. The guy was rude in the front desk and told me that they couldn't release my car because it was not drivable and they couldn't tow to my address because of association rules and they don't get involved with associations. So I'm guessing they just wanted me to leave my car here so they can get more money for staging my car overnight. They told me I could call another tow company that will deal with my issue. So now I found another tow company about 15min later and they told me that they couldn't let me pay until the tow company came and hooked up my car to assure I had someone pick it up. At this time I'm just waiting to get the hell out of this location and waited for the tow company to arrive and get out of this location. So I do not recommend this place just because of there rudeness and money chasing customer service. Avoid at all cost and save your money. I called Seyra Bodyshop and Towing at +1 (714) 760-9904. They had no excuses and was cheaper to toe my car through them. read more

the one star is for the dispatcher. I had to have my car towed from the 55 freeway out of Newport. told the dispatcher I was able to see the sign stating the del mar exit in 3/4 mile and even told them I just got onto the freeway and I am stuck on the right side. Tow driver is at the del mar exit looking for me. he had to turn around and come south to get me. Then after he loaded me up, he was very nice and friendly. I asked him 3 questions, and he helped me out by being honest which i liked, so I decided instead of taking me to a auto repair shop local 3 miles away, to tow my car to my house at $9 a mile after my 7 free mile from AAA. He radioed into dispatch to let them know whats going on. The female dispatcher over the radio as i can hear it, stated sarcastically "are you Kidding me?". I am sorry but that was first rude, inappropriate and unprofessional. The customer was in the truck and I heard it plain as day. I was offended that I was bothering them, you are to do a job and that is to tow. I am going to be calling them to report that dispatchers comments and canceling my AAA for using a unprofessional 3rd party towing company. read more