THE WORST CAR rental NIGHTMARE experience ever ! Rented a car going to my nieces funeral.I arrived women did not even say "good morning" Booked on Expedia 6 day rental the moment I mention I had my full coverage insurance Geico plus I was paying with my America experience hilton $17 rental insurance coverage world wide . Women turn evil . Give gives my this package in Spanish of their policy FOR LOCAL USA customers. She needed California drivers license + USA Passport + Two Different Credit cards + a $1,000 deposit + a utility bill from home. I had taken an uber $25 to the CBX location. She wanted me to go back home to get all this documentation. She keep showing me this package in Spanish. She looks a finds another package of packages she said " aquí está en español por que al parecer Uste no sabe leer en español here these are in English cus it seem you don't know how to read in Spanish "! A man appear manger Martinez and yells this car rental will not be Unlimited miles. I looked up on my iphone showed him his own company policy + the Expedia site unlimited miles . He said that is a do different company Mexico vs USA " so it's easier for a Mexican national to rent a car here in the USA then a USA citizen? I asked I mention to him in March I rented a car in Culiacan airport the sale agent did not even want to see my id my info and photo was in the system. I told him I rented cars in Tulum México Los cabos México and Cancún México with that company. You are upset I'm not buying your insurance cus that is your commission $$ that is why you would let me rent this vW Jetta I'm not renting a Ferrari He Snapped in anger ! Manger Martinez said " we are having A lot of problems with Locals cus you are steeling our cars with your Debit bank cards"! I'm here to rent a car not to steel a car ! I showed him my Costco visa that was on new policy only for USA citizen American Express Hilton told him the limit to each ! And also gave him my Platinum American Express card ! Pick one and get $1,000 deposit "! Congratulations YOU have a Platinum American Express card he said ! After I showed him How wrong in every away form and subject ! He Lost it ! "sabes que NO TE VOY a Rentar caro VETE DE AQUÍ "! He yelled so Loud even his own employees started to move away ! As he lunch that meat violently ! He is a horrible employee has no business ‍ been in front of customers. Everyone rent cars with Sixt nicer cars Toyota BMW Mercedes and staff are so helpful and sweet ! Expedia called the counter and email manger at Mex car rental he has not replied or answer the phone ! Mex car need to replace everyone that works at the CBX location read more

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Scammers. Do not use this service. If you've mistakenly booked through Expedia cancel immediately. You will be sorry you booked with them. Hidden fees, lies, misinformation, say they will drop you off as if they mean back to your destination of choice, they only meant back to the airport lot. Force you to use their insurance or pay $$1000. They will ruin your trip with all of the lies and chaos. read more

Worst experience at a car rental in my 30 years. I asked to get a quote prior to telling them I had a reservation through Expedia. They had the car available and showed us the keys. They quoted us 246% higher than the price we got from Expedia. After telling them we had a reservation they said the car was not available. They seemed eager and pressured us to get the car through them and not Expedia. Why would we do that? I asked to speak to the manager and they said they didn't have one. I honestly had a horrible time. They didn't realize I was going to my grandfathers funeral. The lack of costumer service and the hunger getting commission made my mental health deteriorate. El flaco y la gorda representatives who refused to help us their work ethics will lead them no where in life ....maybe HELL or worst TJ. Thanks car rental place for nothing. PUTOS read more

This is very alarming! People should be aware of the scam / con enterprise of "MEX rent a car". They charged us 5 times more than the original online quote through Expedia. They hide behind major Travel agencies, where they never reveal their own identity ( Name, Phone etc. ) until you have paid. We received an electronic invoice by mail way after drop off with yet another, new charge, that showed to be even more expensive than the amount that was paid originally and stated on the paper form contract. The charges stated there are totally unjustifiable, not understandable and not clearly transparent either (just abbreviation of something). We highly advise to stay away from this place. read more

Reserved a Rental Car from Mex Car Rental before my flight to San Diego, but when I showed up to pick up the car, they told me none were available, No explanation, Closeup & Left within Five minutes Terrible experience & will never use them again I strongly advise you do the same read more

On June 22, 2022, I rented a car through rentalcar.com and the Car hire company or supplier was Mex with the Address of 1002 West Juniper Street, San Diego Ca 92101. I was supposed to pick up the car @10:00am and I was there right on time. The gentlemen working there told us he is not able to give us the car and he is going to cancel our reservation, and reimbursing our money, also will put a note for the rental car that the cancelation is from their side. It was very inconvenient for us due to not get any car that day on top of that rentalcar.com is not refunding our money. That's so unfair. read more

I actually got my rental at the Airport location and had to come to this location (CHULA VISTA) to get my deposit back. I spoke to STEPHEN & PEDRO here (CHULA VISTA) who went above and beyond to help me get back what was due to me. If you are renting a car to go across into Mexico, go with MEX RENT A CAR (CHULA VISTA) and ask for either STEPHEN or PEDRO (CHULA VISTA) although I am sure everyone who works there, at the CHULA VISTA location, is as customer service dedicated as they are! You'll be doing yourself a huge favor going with a car rental agency you CAN TRUST!, MEX RENT A CAR IN CHULA VISTA, CA read more

AVOID AT ALL COSTS! Worst car rental and customer service, this guy named Daniel has the worst attitude and is super rude. I was traveling from Mexico to San Diego CBX, the car wasn't ready, actually, they didn't have a car for me. I made a reservation a month in advance and called days before to make sure my reservation was ok. I ended up renting a car at the airport with another company. read more

If I could rate zero I would!! This was the worst experience I had renting a car. The "manager" at CBX location was extremely rude, unprofessional, condescending, and lacks customer service skills. He used questionable and predatory tactics regarding insurance, clearly trying to force me to purchase additional insurance I did not need. It took over 1.5 hours to rent the car even though I had a reservation! The manager had such poor communication skills I had to get on the phone with my insurance company to explain he was requesting verification of my coverage and even after being told I had full coverage, he proceeded to request information that even the insurance agent said was unnecessary for a leisure rental!!! The fine print was extremely misleading as I thought I was renting with unlimited miles to only be told I only was allotted 150 miles a day. The experience was so horrible not only will I never rent from Mex-rent-a-car but I will also actively encourage others to go elsewhere for rental car needs. Worst experience ever!! Save yourself the time and pay the extra money and go somewhere else!!! Edit: Be sure to keep all documentation as I was actually charged for additional mileage due to an error on their part in entering the correct outgoing mileage. Very shady!! Luckily I had the info to show my bank!! Beware of this company and steer clear!! read more

Took a weekend trip to San Diego from San Francisco flight was a little over 1 hour Took over three hours to rent car line was 20 deep Attitude of all employees was we don't care Wasted a whole day by time we arrived at Hotel it was 4PM read more

NEVER GET A RENTAL HERE. Horrible experience! Rented a car from them but they barley had any cars available on site. Only used the car for about six hours due to it being too small and got charged $232.63!!! I tried to exchange at their supposed other location in LA for a bigger vehicle but again they said they "didn't have any cars available" also they told me they are different companies , what is that?! Such ridiculous fees and horrible customer service. They NEVER answer the phone, their hours are not consistent with their google hours. Never renting from them again. THEY ARE A SCAM! read more

I should have known how bad this place was when I rented from here. I went against the review and did it anyway because I was swayed by the price but don't let the price fool you. They force you into getting insurance even though my credit card covers insurance. They purposely will put you in the worst car they have available. Mine had transmission problems and became to unsafe to use. Then they charge a 1000.00 deposit. They ask for two IDs and two credit cards. The employees are rude and one starting talking in Spanish thinking I didn't know Spanish and I caught him in asking another guy for the smallest car he could find. Then the guy said my car was in stall 10 when it looked like 70 and I questioned it and his answer was "go to 70 if you want". The car ended up not being in a stall with a number at all. Worse customer service ever. They are all cons and crooks. Stay far away from this place. read more

If I could give 0 stars I would. I highly recommend not using this company. They represent themselves as Fox Rent A Car but are in fact Mex Rent A Car. I spent over 2 hours on the phone with the actual Fox customer service. During the call we tried multiple times to phone the actual location but they were not answering the phone. We then called tried to conference in the US customer service number multiple times, no answer. Next we called the Mexico customer service number which was answered. It was of no help, they do what they want. Mex Rent A Car does not follow Fox's terms and conditions. I printed out all the terms/fine print and presented it at the rental counter to the agent and manager on site. Despite Fox telling them they had an agreement and they needed to follow the terms of the Fox contract, they do what they want. Fox (actual Fox Rent A Car) has assured me they are escalating this. The contract presented to all consumers is not from Fox but Mex Rent A Car. It is total bait and switch. Despite having a lower rental rate Fox and Ace are not worth the hassle. They try to force you to pay for their insurance when you present your insurance documents to prove you have coverage. Use Budget!! read more

Mex Rent A Car - Car Rental Near Me - San Diego, California

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Called to rent a car for rosarito and they said I can use the car to go to rosarito. Arrived and now there saying I can't use the car to go to rosarito read more

One of the worse services I have ever had. I booked a car online and was going to pick up my car at Cross Border Xpress in San Diego. I talked with Steve and the other two colleagues. They did not consider the booking I had in my hand and increased the deposit from $500 to $1000 out of thin air. They tried all the tricks to make me pay for more insurance even if I was already covered. Very, very, very unprofessional service. Please stay away from these guys. read more

No mention of having a flight itinerary to rent a car and I was denied. Next day, I spent over 2+ hours on the phone speaking with rentalcars.com representatives requesting a full refund but was told I had to wait until my rental contract was completed, which would be in 2 weeks and then and only then I could file for a refund. There will be an investigation and there is no guarantee that I will receive my full refund. I will never have anything to do with kayak.com or rentalcars.com ever again. Take my advice and do not bother with these companies. read more

Not a good experience. Don't recommend anyone uses this rental place. Bad overall experience, I will never be back. Go online and read their reviews and believe me they are true. read more

Don't bother. Rented a car here through Priceline, and arrived only to find out that they had not a single car available. Reservations in advance mean nothing. read more

Never again. Absolutely the worst customer service I've ever had the misfortune of experiencing. I rented the car through Rentalcars.com, total of $200 for 5 days, I thought this would be the only charge. I waited in line behind THREE people for 45 minutes, got to the counter and was told I needed a credit card on file. I gave the lady my credit card and she said it was for a security deposit, so they took $200 out of my account. I check my bank later and I have two charges one for $200 from Rentalcars.com and one for $225 for Mex. I called to ask about this and the lady said the $225 was for the roadside assistance and insurance??? Insurance and road side assistance was more then the actual car rental??? But they didn't clarify this at the counter! I paid $445 when I was told I'd only pay $200. When I was trying to understand from the lady on the phone, she HUNG up on me. I tried to call back and was left on hold for 2 hours. Absolutely the worst car rental agency I've ever had the misfortune of working with. read more